2 Service Orders created on save

Experts,
We are trying to create service order process type by directly using the logical link "SRV-ORD-CR" from the navigation bar of IC webclient. However its creating 2 orders on save. This happens only once per session.
I have debugged through EH_ONSAVE for the overview view for the component BT116H_SRVO, and am unable to find the extra entity that is created during the save. This phenomenon also doesn't occur when the service order creation page is reached through the search screen by clicking the 'New' button.
Please advise.
Thanks,
Ayeung

Manfred,
It seems like when the leading transaction type is changed, it automatically creates the transaction that is placed in that field.
For example, if we use Transaction Type 0010, it creates a transaction record and a customer service order on save.
Any suggestions on how to avoid creating two records/orders?
Thanks,
AYeung

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IW31 Service Order created with reference order,sold to party not populated

Hello
If one decides to create a new service order with IW31 but based on an old one using reference order field, not all data's are popullated to the new document:
It works for some data's like :
- operations
- components
It does not work for the following data's:
- service order description
- sold to party
- main workcenter
Does someone know if it is possible in the customizing to determine "copy rules" in order popullating values from the reference document to the new?
Is it a bug or a SAP standard behaviour?
Kind regards
Chris

Hello,
The behaviour you have described is correct - Description, partners, main work center are not copied from reference order. See note 197581.
-Paul

Settlement Rule for service order created based on sales order

Hello,
I am creating a sales order and entering WBS as an cost object.
After creation of sales order the Service order is created.
For service order type in the settlement profile WBS is maintained.
But the system is not copying the WBS in Service order which is maintained in sales order.
Can any body have an idea on this?
Regards
Abhijit

Hi,
As far as my understanding when service order is created through sales order then settlement rule is SDI and its item number
Not what you maintained in account assignment tab of sales order
When you settle service order then cost will settle on sales document and its item and then latter you settle sales order then settlement receiver is WBS element which you maintained in account assignment tab
Kapil

BAPI for service order create/change

Hi,
I need to create and update service order on release 4.6C. I have searched for available BAPI but did not come up with anything. Searching the OSS and forums, I found that there are function modules BAPI_ALM_ORDER_CREATE and BAPI_ALM_ORDER_MAINTAIN available on release 4.7 . There are notes about downgrading these function modules to 4.6C (Note 655926 is one of them, search ALMBAPI).
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Any help will be greatly appreciated.
Regards,
Rajendra Salecha

Hi Rajendra,
The note 655926 you mentioned, clearly details all the steps involved in downgrading the BAPIs to 46C. You just have to follow the steps in that order and yes, you need to have all the notes that are mentioned in there, unless they are delivered as part of some support pack and you are on that support pack level already.
Srinivas

User Exits or BAdis' for the Service Order create Transaction

Hi all,
 I need to Replace a field, "Product" in the "Item Details" area of the create Service Order Transaction(CRMD_BUS2000116) with some custom field.
Are there any Exits/BAdi which will help me in doing this..
Thanks in advance
Sethu

Hi Sethu,
The user exits / BADI's for the Transaction(CRMD_BUS2000116 are not avaliable:
The following info from one forum to search user exits / BADI's that you can use: There are multiple ways of searching for BADI.
Finding BADI Using CL_EXITHANDLER=>GET_INSTANCE
Finding BADI Using SQL Trace (TCODE-ST05).
Finding BADI Using Repository Information System (TCODE- SE84).
1. Go to the Transaction, for which we want to find the BADI, take the example of Transaction VD02. Click on System->Status. Double click on the program name. Once inside the program search for CL_EXITHANDLER=>GET_INSTANCE.
Make sure the radio button In main program is checked. A list of all the programs with call to the BADIs will be listed.
The export parameter EXIT_NAME for the method GET_INSTANCE of class CL_EXITHANDLER will have the user exit assigned to it. The changing parameter INSTANCE will have the interface assigned to it. Double click on the method to enter the source code.
Definition of Instance would give you the Interface name.
2. Start transaction ST05 (Performance Analysis).
Set flag field "Buffer trace"
Remark: We need to trace also the buffer calls, because BADI database tables are buffered. (Especially view V_EXT_IMP and V_EXT_ACT)
Push the button "Activate Trace". Start transaction VA02 in a new GUI session. Go back to the Performance trace session.
Push the button "Deactivate Trace".
Push the button "Display Trace".
The popup screen "Set Restrictions for Displaying Trace" appears.
Now, filter the trace on Objects:
V_EXT_IMP
V_EXT_ACT
Push button "Multiple selections" button behind field Objects
Fill: V_EXT_IMP and V_EXT_ACT
All the interface class names of view V_EXT_IMP start with IF_EX_. This is the standard SAP prefix for BADI class interfaces. The BADI name is after the IF_EX_.
So the BADI name of IF_EX_CUSTOMER_ADD_DATA is CUSTOMER_ADD_DATA
3. Go to Maintain Transaction (TCODE- SE93).
Enter the Transaction VD02 for which you want to find BADI.
Click on the Display push buttons.
Get the Package Name. (Package VS in this case)
Go to TCode: SE84->Enhancements->Business Add-inns->Definition
Enter the Package Name and Execute.
Here you get a list of all the Enhancement BADIs for the given package MB.
Also have a look at below report which will list BADIs.
REPORT Z_FIND_USER_EXITS.
TABLES : TSTC,TADIR,MODSAPT,MODACT,TRDIR,TFDIR,ENLFDIR,SXS_ATTRT ,TSTCT.
DATA : JTAB LIKE TADIR OCCURS 0 WITH HEADER LINE.
DATA : FIELD1(30).
DATA : V_DEVCLASS LIKE TADIR-DEVCLASS.
PARAMETERS : P_TCODE LIKE TSTC-TCODE,
 P_PGMNA LIKE TSTC-PGMNA .
DATA wa_tadir type tadir.
START-OF-SELECTION.
IF NOT P_TCODE IS INITIAL.
 SELECT SINGLE * FROM TSTC WHERE TCODE EQ P_TCODE.
ELSEIF NOT P_PGMNA IS INITIAL.
 TSTC-PGMNA = P_PGMNA.
ENDIF.
IF SY-SUBRC EQ 0.
 SELECT SINGLE * FROM TADIR
 WHERE PGMID = 'R3TR'
 AND OBJECT = 'PROG'
 AND OBJ_NAME = TSTC-PGMNA.
 MOVE : TADIR-DEVCLASS TO V_DEVCLASS.
 IF SY-SUBRC NE 0.
 SELECT SINGLE * FROM TRDIR
 WHERE NAME = TSTC-PGMNA.
 IF TRDIR-SUBC EQ 'F'.
 SELECT SINGLE * FROM TFDIR
 WHERE PNAME = TSTC-PGMNA.
 SELECT SINGLE * FROM ENLFDIR
 WHERE FUNCNAME = TFDIR-FUNCNAME.
 SELECT SINGLE * FROM TADIR
 WHERE PGMID = 'R3TR'
 AND OBJECT = 'FUGR'
 AND OBJ_NAME EQ ENLFDIR-AREA.
 MOVE : TADIR-DEVCLASS TO V_DEVCLASS.
 ENDIF.
 ENDIF.
 SELECT * FROM TADIR INTO TABLE JTAB
 WHERE PGMID = 'R3TR'
 AND OBJECT in ('SMOD', 'SXSD')
 AND DEVCLASS = V_DEVCLASS.
 SELECT SINGLE * FROM TSTCT
 WHERE SPRSL EQ SY-LANGU
 AND TCODE EQ P_TCODE.
 FORMAT COLOR COL_POSITIVE INTENSIFIED OFF.
 WRITE:/(19) 'Transaction Code - ',
 20(20) P_TCODE,
 45(50) TSTCT-TTEXT.
 SKIP.
 IF NOT JTAB[] IS INITIAL.
 WRITE:/(105) SY-ULINE.
 FORMAT COLOR COL_HEADING INTENSIFIED ON.
Sorting the internal Table
 sort jtab by OBJECT.
 data : wf_txt(60) type c,
 wf_smod type i ,
 wf_badi type i ,
 wf_object2(30) type C.
 clear : wf_smod, wf_badi , wf_object2.
Get the total SMOD.
 LOOP AT JTAB into wa_tadir.
 at first.
 FORMAT COLOR COL_HEADING INTENSIFIED ON.
 WRITE:/1 SY-VLINE,
 2 'Enhancement/ Business Add-in',
 41 SY-VLINE ,
 42 'Description',
 105 SY-VLINE.
 WRITE:/(105) SY-ULINE.
 endat.
 clear wf_txt.
 at new object.
 if wa_tadir-object = 'SMOD'.
 wf_object2 = 'Enhancement' .
 elseif wa_tadir-object = 'SXSD'.
 wf_object2 = ' Business Add-in'.
 endif.
 FORMAT COLOR COL_GROUP INTENSIFIED ON.
 WRITE:/1 SY-VLINE,
 2 wf_object2,
 105 SY-VLINE.
 endat.
 case wa_tadir-object.
 when 'SMOD'.
 wf_smod = wf_smod + 1.
 SELECT SINGLE MODTEXT into wf_txt
 FROM MODSAPT
 WHERE SPRSL = SY-LANGU
 AND NAME = wa_tadir-OBJ_NAME.
 FORMAT COLOR COL_NORMAL INTENSIFIED OFF.
 when 'SXSD'.
For BADis
 wf_badi = wf_badi + 1 .
 select single TEXT into wf_txt
 from SXS_ATTRT
 where sprsl = sy-langu
 and EXIT_NAME = wa_tadir-OBJ_NAME.
 FORMAT COLOR COL_NORMAL INTENSIFIED ON.
 endcase.
 WRITE:/1 SY-VLINE,
 2 wa_tadir-OBJ_NAME hotspot on,
 41 SY-VLINE ,
 42 wf_txt,
 105 SY-VLINE.
 AT END OF object.
 write : /(105) sy-ULINE.
 ENDAT.
 ENDLOOP.
 WRITE:/(105) SY-ULINE.
 SKIP.
 FORMAT COLOR COL_TOTAL INTENSIFIED ON.
 WRITE:/ 'No.of Exits:' , wf_smod.
 WRITE:/ 'No.of BADis:' , wf_badi.
 ELSE.
 FORMAT COLOR COL_NEGATIVE INTENSIFIED ON.
 WRITE:/(105) 'No userexits or BADis exist'.
 ENDIF.
ELSE.
 FORMAT COLOR COL_NEGATIVE INTENSIFIED ON.
 WRITE:/(105) 'Transaction does not exist'.
ENDIF.
AT LINE-SELECTION.
data : wf_object type tadir-object.
clear wf_object.
GET CURSOR FIELD FIELD1.
CHECK FIELD1(8) EQ 'WA_TADIR'.
read table jtab with key obj_name = sy-lisel+1(20).
move jtab-object to wf_object.
case wf_object.
 when 'SMOD'.
 SET PARAMETER ID 'MON' FIELD SY-LISEL+1(10).
 CALL TRANSACTION 'SMOD' AND SKIP FIRST SCREEN.
 when 'SXSD'.
 SET PARAMETER ID 'EXN' FIELD SY-LISEL+1(20).
 CALL TRANSACTION 'SE18' AND SKIP FIRST SCREEN.
endcase.
Hope it will help you.
Regards,
Arjun
Reward points if it helps

CRM IC (Interactive Center) Service Order Create

Guys,
We are creating a Service order in CRM_IC using 'BAPI_ACTIVITYCRM_CREATEMULTI' . the order creates fine ,But I need to assign person responsible to the line item and am not sure how to do it.
Anybody tried this out ? or is there a better way to create a service order for CRM IC environment.
Thanks,
Manoj

Hi
Please send the sample code for create service order using function module
Regards
P.Prabhakaran

Notification data copy to Service orders created from sales order.

Hi,
In our business scenario, we are creating sales order from service notification & service order from sales order. Document flow will be Service Notification -> Sales Order -> Service Order.
Here user wants that Notification data to be copied to service order. This is possible when we create service order directly from notification. Buit in our case we are not creating service order directly from Notification, we are creating service order from sales order. in this case notifiationdata is not getting copied to service order.
Our ABAPer's are also tried to find the exit or enhancement points, but not able to find any thing for this requirement.
Pl. suggest, how to do it.
Thank you in advance.

The only way I have seen to do this kind of billing is using Resource Related Billing (RRB) and customizing of the Dynamic Item Processer Profile (DIP Profile)
It is not exactly like a simple flow of Notification > Sales Order > Service order (with all of the problems of how to copy notification data through to Service order) but might be a possible solution for you ?
[http://help.sap.com/saphelp_erp60_sp/helpdata/en/3c/abae15413911d1893d0000e8323c4f/frameset.htm]
This link will take you to the main CS help but then drill down into Call Management > Billing > Resource Related Billing > Billing Scenarios.
regards,
Tony

Idoc creation on production order create and save

I need to know if there is a way to create an idoc on the change and save of a production order. We will need to base this on plants (not all plants get an idoc). Is there any "safe" way to do this automatically? We previous had a system in place that used the user exit of a production order save but it no longer works.
Regards,
Davis

It's not an error as such. The program is doing exactly what it has been told to do.
If you go to SE38, and look at ZXCO1U06, you'll find that there is a statement "BREAK-POINT". This is hard-coded way of opening the debugger.
Your best approach is to find the developer responsible for doing this, and ask them to change it. If this is happening outside of development system - perhaps in test or production, then perhaps
a) The programmer needs to be disciplined shot
b) The development team need to introduce some review procedure of ALL coding, before transport.
Regards
matt

Function module to get Service Order details created with a Sales Order

Hi,
Could anyone tell me if there is any function module to get the details of the Service order that is created automatically for a line item in a sales order. Let me explain my requirement clearly.
When a sales order is created with specific line item, a service order is automatically created for that line item. I need to get the information about the associated service order. I can't find this information in VBAK, VBAP or VBEP tables obviously. But, i can see the link between the service order created and related Sales document # and item # in the DB view CAUFV. But, the key field here is Service order #. But my requirement is to get the service order details from the key field of Sales document.
I tested the FM SD_SALES_DOCUMENT_READ_POS that reads the sales document header and item material tables, but this doesn't help me in getting the service order details associated with the material line item.
Your early response is greatly appreciated.
Thanks in advance,
venu

Hi Akshay,
I actually saw this , but surprisingly, there is nothing stored in this field in either of the tables VBAK or VBAP. I mean, even for the sales orders which have associated service orders, nothing is stored in either of the above tables.
Can you please tell me if there is anyother way.
Thank you,
venu

Date Error on the Service Order while using service product

Hi PM experts,
I am working on the scenario resource-related billing, using service product in the service order created from a service notification linked to a contract with service product as the line item. service product is the material of DIEN material type.
when i was trying to save the service order created using transaction code-IW31, i am getting the Error Message:
" *SYS:Date 00.00.0000 not expected*".
This error started only yesterday, and it was not there before. Basis team has confirmed that they have not done any new
updates to the system.
Had anyone encounered this problem before, if yes kindly let me know the solution and the steps to resolve it.
thanks for the help.
regards,
rajaraman

Hi,
Here is the error description with message number,
SYST: Date 00.00.0000 not expected.
Message no. FGV004
As an update to this thread, while searching for the reasons for the problem, i found that the characteristics used in the
warranty class were carrying default date value as 00.00.0000. can this be a reason for getting this error as the service
product number which is a DIEN material type is linked to the master warranty which is in turn assigned to the equipment.
Hope this information helps.
regards,
rajaraman

Creation of service order from campaign element

Hi,
We have a requirement where service orders are to be created for all those business partners who responded to the campaign. We are using standard service order type SVRO. We have set up campaign automation by creating campaign and element, assigned target group, set decision point (rule & condition) to split target group in two; one for those who have replied to campaign and others who have not replied. These target groups are also linked to other campaign elements within the campaign.
The question is, how to create a follow-on transactions such as service orders through campaign, so that one service order gets created for each successful BP from campaign result?
Thanks in advance for your advice / suggestions.
Regards
Umesh
Edited by: Umesh Singh on Sep 30, 2009 6:36 PM

Hi Shatnhala,
Thank you for your help. I'll try this and will come back to you.
My further requirenment is to re-trigger pricing to upade latest price information on these service orders and then to create and send letter to all those customer with price informations. Can I use the same workflow with different steps to complete all these task?
Also, how will these service orders (created through workflow) be linked with the campaign? Is their a way to link one campaign with many orders?
Thanks
Umesh

SRVR(Service Request) and SRVO(Service Order) are not appearing in IC_Agent

Dear friends,
We are planning to implement Service Requests and Service Orders in CRM 7.0 Interaction Center
The Service Transactions(Service Order/Service Request) are available in 'Service Professional' business role but not available in 'IC_AGENT' role.
The things i have observed
1. Without the channel the Transaction Type was not appearing in SAP GUI (CRMD_ORDER)
2. Even after maintaining the Channels the BUS2000223 (Service Request) did not appear in CRMD_ORDER but the SRVO- Service Order transaction type appeared.(BUS2000116 Service Process)
3. Have maintained the SRVO and SRVR transaction types as dependent transaction types in the 'Business Transaction Profile'; still when clieck on the Service Request or Service Order create I am getting the below error
'No transaction type is available for creating a transaction'
Below is the diagnosis
Diagnosis
No transaction type is available when creating a transaction. This can be due to the following reasons:
No transaction type is available according to Customizing
The user has no authorization for the transaction type
System Response
It is not possible to create the transaction.
Procedure
Make sure that:
The transaction type is set up in Customizing
The user has authorization for the transaction type
Can you please guide me where the actual issue is
Regards
Raj

Hi Raj,
As per your quarries and requirement please go through the link, it will help you in understandable way
http://help.sap.com/saap/sap_bp/BBLibrary/Documentation/C35_CRM701_BB_ConfigGuide_EN_XX.doc
Please reward points,
Cheers,
Sunil

Goods Receipt after Completion Confirmation for Service Order

Hi,
We have a scenario in which a Notification is used to create a Sales Order & a Service Order using the action button.
The Sales Order has a old/used product as a line item which we will consume along with some other new parts(added in the components tab in Service Order) to make a remanufactured product which we will obtain after using IW42 for Completion Confirmation. (The Service order is to carry the cost of refabrication/refurburishment & additional parts as well)
We need to do Goods receipt of this remanufactured product to bring it into stock so that we can deliver the same using the same sales order.
Is this possible? We have tried using Refurbishment order both CS/PM but have not been successful in inwarding the remanufactured product using IW8W.
Kindly do suggest possibility of using a Service Order(created through a notification) with a GR feature for the above process of inwarding. Any alternate suggestions would also be very helpful.
If this functionality can be achieved with some enhancement(custom exit, BADI etc) & some amongst you have worked on something similar , please do share your valuable inputs
Thanks & Best Wishes
Vishal

Hi
I dont think you will be able to do Goods receipt against prodcution order using inbound delivery VL31N. Inbound deliveries are normally created for Purchase orders and then GR can be posted wrt to the inbound delivery.
Prod order is normally within warehouse only so you can use MB31 and post GR directly against Prod order.
If you can explain more about your scenario hope we may help
Please let us know
thanks

Creation of service order and service notification

Hi guys,
Please any one help me how to create service order through service notification, and explain me the process.This is very urgent for me kindly help the same.
Reg
Eswar
[email protected]

hi eshwar
you can create service order by using the service notification,
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hope this will clear you
regards
thyagarajan

REQUIREMENT TO POPULATE PLANNER GROUP in REPAIR SERVICE ORDER

     Hi Gurus,
   We are using Standard repair process,
These are the Following Steps
1.Service Notification Creation.
2.Sale order Creation (RAS order type)
3.Returns Delivary
4.Posts Goods Receipt
5.Repair Service Order created in the Backend.
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I am tried with maintaining Planner group in Organisation Tab ,Responsibilites Screen ,in the Equipment Master.Planner group is not populated in the Repair Service Order header .
With Regards
Lohith

Hi Maheswaran,
Thanks for the reply,
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With Regards
Lohith

2 Service Orders created on save

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