"24427 Access to Active Directory failed" error in ACS 5.1

Hello,
I'm working on implementing a RADIUS authentication for wireless access with the following :
- PCs running Windows 7, protocol used is PEAP (without validating the server certificate to make it simple at first),
- AP 1252  configured to use a RADIUS server to authenticate (it's working good with an ACS server 4.2),
- ACS Server 5.1.0.44.5 running as VM connected to an AD domain and working good with VPN connections,
- AD domain running on Windows 2003 Server.
My ACS VM is working good since a couple of months for VPN (RADIUS) and administration (TACACS) remote access, both using Active Directory. Now, I'd like to use it to authenticate people connecting to a 1252 Cisco access point but I'm getting this error "24427 Access to Active Directory failed". I switched from PEAP to LEAP but this is the same.
All I can get running the expert troubleshoot
Investigating failure code: 24427 Access to Active Directory failed
Checking if Active Directory is configured
Active Directory is configured
Attempting connection to Active Directory
Connection to Active Directory was successful.
Troubleshooting completed.
Click on Show Results Summary to view results.
I followed this guide, at least for the ACS certificate section :
http://www.cisco.com/en/US/products/ps10315/products_configuration_example09186a0080b4cdb9.shtml
Anyone has an idea where the problem may come from?
Thanks in advance,
Vincent

hey there, I ran into the same issue with 5.3 and it turned out being this bug. i came across your post looking for instructions on retrieving the logs. thanks mate.
link
Problem: Error "24495 Active Directory servers are not available"
Authentication starts failing with this error: 24495 Active Directory servers are not available. in the ACS 5.3 logs.
Solution
Check the ACSADAgent.log file through the CLI of the ACS 5.x for messages such as:Mar 11 00:06:06 xlpacs01 adclient[30401]: INFO base.bind.healing Lost connection to xxxxxxxx. Running in disconnected mode: unlatch. If you see the Running in disconnected mode: unlatch error message, this means the ACS 5.3 cannot maintain a stable connection with Active Directory. The workaround is to either switch to LDAP or downgrade the ACS to 5.2 version. Refer to Cisco bug ID CSCtx71254 (registered customers only) for more information.

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         at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:739)
         at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:739)
         at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:739)
         at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:739)
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         at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:739)
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         at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:739)
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         at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:739)
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         at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:739)
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         at com.bea.netuix.servlets.manager.UIServlet.runLifecycle(UIServlet.java:389)
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         at weblogic.servlet.AsyncInitServlet.service(AsyncInitServlet.java:131)
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         at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:27)
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         at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsFilter.java:27)
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         at netscape.ldap.LDAPConnection.simpleBind(LDAPConnection.java:1766)
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         at netscape.ldap.LDAPConnection.bind(LDAPConnection.java:1562)
         at weblogic.security.providers.authentication.LDAPAtnDelegate$LDAPFactory.newInstance(LDAPAtnDelegate.java:4130)
         ... 120 more
    >
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    Hi ,
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    Data 525, refers to user not found error that is used to bind to the Active Directory.
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    http://weblogic-wonders.com/weblogic/2010/05/20/connecting-to-weblogic-server-embedded-ldap-using-ldap-browser/
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    http://weblogic-wonders.com/weblogic/2010/12/04/configuring-active-directory-authenticator-with-weblogic-server/
    For more details about different LDAP Issues.
    http://weblogic-wonders.com/weblogic/2010/11/08/common-ldap-server-issues/
    Regards,
    Anandraj
    http://weblogic-wonders.com

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    at com.plumtree.remote.auth.xp.XPSyncProvider.loggingGetChildUsers(IXPGroup group) in e:\latestbuild\Release\devkit\6.0.x\auth\src\xpj2c\impl\com\plumtree\remote\auth\xp\XPSyncProvider.cs:line 541
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    at com.plumtree.remote.auth.xp.XPSyncProvider.loggingGetChildUsers(IXPGroup group) in e:\latestbuild\Release\devkit\6.0.x\auth\src\xpj2c\impl\com\plumtree\remote\auth\xp\XPSyncProvider.cs:line 541
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    at Plumtree.Remote.Auth.Soap.SyncProviderSoapBinding.GetMembers(String GroupID) in e:\latestbuild\Release\devkit\6.0.x\auth\src\dotnet\soap\SyncProviderSoapBinding.asmx.cs:line 208
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    at com.plumtree.server.impl.soap.SOAPParser.LoadInternal(SOAPParser.java:681)
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    at com.plumtree.server.impl.soap.SOAPEn<i></i>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

    I am able to import one group. The users in this group doesn't get imported, instead it imports 1 user with the same name as the group.
    The following are the job logs:-
    May 2, 2006 12:37:13 PM- Starting to run operations (1 total) for job 'Active Directory AS Job'. Will stop on errors.
    May 2, 2006 12:37:13 PM- *** Job Operation #1 of 1: AuthSource Agent [Run as owner 'Administrator']
    May 2, 2006 12:37:13 PM- Creating the Everyone In Auth Source group (if one doesn't already exist).
    May 2, 2006 12:37:13 PM- **********************************************************************************
    May 2, 2006 12:37:13 PM- Sync Agent is processing groups.
    May 2, 2006 12:37:14 PM- **********************************************************************************
    May 2, 2006 12:37:14 PM- Sync Agent is processing users.
    May 2, 2006 12:37:14 PM- ActiveDirectory\Technology - Portal
    May 2, 2006 12:37:14 PM- **********************************************************************************
    May 2, 2006 12:37:14 PM- Sync Agent is processing memberships.
    May 2, 2006 12:37:14 PM- ERROR: Authentication source sync agent failed to synchronize user and group memberships to parent group '9fa1505c-7ece-4f55-8d7a-76fa78684605' (ID=278).
    *** Exception was: com.plumtree.server.impl.soap.OpenSoapException: Error in function AWSProvider.GetMembers (sUniqueGroupName == '9fa1505c-7ece-4f55-8d7a-76fa78684605'): Error in function SOAPEnvelope.Restore (arrayText == [B@44d990): SOAP fault: faultcode='soap:Server' faultstring='System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Plumtree.Remote.ServiceException: Collection index must be in the range 1 to the size of the collection. Error in GetChildUsers
    at com.plumtree.remote.auth.xp.XPSyncProvider.LogAndRethrow(IOKLogger logger, String functionName, Exception e) in e:\latestbuild\Release\devkit\6.0.x\auth\src\xpj2c\impl\com\plumtree\remote\auth\xp\XPSyncProvider.cs:line 786
    at com.plumtree.remote.auth.xp.XPSyncProvider.loggingGetChildUsers(IXPGroup group) in e:\latestbuild\Release\devkit\6.0.x\auth\src\xpj2c\impl\com\plumtree\remote\auth\xp\XPSyncProvider.cs:line 541
    at com.plumtree.remote.auth.xp.XPSyncProvider.GetMembers(String groupID) in e:\latestbuild\Release\devkit\6.0.x\auth\src\xpj2c\impl\com\plumtree\remote\auth\xp\XPSyncProvider.cs:line 429
    at Plumtree.Remote.Auth.Soa
    p.SyncProviderSoapBinding.GetMembers(String GroupID) in e:\latestbuild\Release\devkit\6.0.x\auth\src\dotnet\soap\SyncProviderSoapBinding.asmx.cs:line 208
    --- End of inner exception stack trace ---'
    at com.plumtree.openfoundation.util.XPException.GetInstance(XPException.java:371)
    at com.plumtree.server.impl.users.providers.AWSProvider.GetMembers(AWSProvider.java:622)
    at com.plumtree.automationserver.agents.PTAuthSourceAgent.ProcessSingleGroupMemberships(PTAuthSourceAgent.java:3599)
    at com.plumtree.automationserver.agents.PTAuthSourceAgent.ProcessMemberships(PTAuthSourceAgent.java:2203)
    at com.plumtree.automationserver.agents.PTAuthSourceAgent.PerformOperation(PTAuthSourceAgent.java:330)
    at com.plumtree.automationserver.shell.PTJobShell.perform(PTJobShell.java:628)
    at com.plumtree.automationserver.shell.PTJobShell.runJob(PTJobShell.java:210)
    at com.plumtree.automationserver.shell.PTJobShell.run(PTJobShell.java:100)
    Caused by: com.plumtree.server.impl.soap.OpenSoapException: Error in function SOAPEnvelope.Restore (arrayText == [B@44d990): SOAP fault: faultcode='soap:Server' faultstring='System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Plumtree.Remote.ServiceException: Collection index must be in the range 1 to the size of the collection. Error in GetChildUsers
    at com.plumtree.remote.auth.xp.XPSyncProvider.LogAndRethrow(IOKLogger logger, String functionName, Exception e) in e:\latestbuild\Release\devkit\6.0.x\auth\src\xpj2c\impl\com\plumtree\remote\auth\xp\XPSyncProvider.cs:line 786
    at com.plumtree.remote.auth.xp.XPSyncProvider.loggingGetChildUsers(IXPGroup group) in e:\latestbuild\Release\devkit\6.0.x\auth\src\xpj2c\impl\com\plumtree\remote\auth\xp\XPSyncProvider.cs:line 541
    at com.plumtree.remote.auth.xp.XPSyncProvider.GetMembers(String groupID) in e:\latestbuild\Release\devkit\6.0.x\auth\src\xpj2c\impl\com\plumtree\remote\auth\xp\XPSyncProvider.cs:line 429
    at Plumtree.Remote.Auth.Soap.SyncProviderSoapBinding.GetMembers(String GroupID) in e:\latestbuild\Release\devkit\6.0.x\auth\src\dotnet\soap\SyncProviderSoapBinding.asmx.cs:line 208
    --- End of inner exception stack trace ---'
    at com.plumtree.openfoundation.util.XPException.GetInstance(XPException.java:371)
    at com.plumtree.server.impl.soap.SOAPEnvelope.Restore(SOAPEnvelope.java:68)
    at com.plumtree.server.impl.webservice.PTWebService.Invoke(PTWebService.java:1017)
    at com.plumtree.server.impl.webservice.PTWebService.Invoke(PTWebService.java:906)
    at com.plumtree.server.impl.users.providers.AWSProvider.GetMembers(AWSProvider.java:616)
    ... 6 more
    Caused by: com.plumtree.server.impl.soap.Open
    SoapException: SOAP fault: faultcode='soap:Server' faultstring='System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Plumtree.Remote.ServiceException: Collection index must be in the range 1 to the size of the collection. Error in GetChildUsers
    at com.plumtree.remote.auth.xp.XPSyncProvider.LogAndRethrow(IOKLogger logger, String functionName, Exception e) in e:\latestbuild\Release\devkit\6.0.x\auth\src\xpj2c\impl\com\plumtree\remote\auth\xp\XPSyncProvider.cs:line 786
    at com.plumtree.remote.auth.xp.XPSyncProvider.loggingGetChildUsers(IXPGroup group) in e:\latestbuild\Release\devkit\6.0.x\auth\src\xpj2c\impl\com\plumtree\remote\auth\xp\XPSyncProvider.cs:line 541
    at com.plumtree.remote.auth.xp.XPSyncProvider.GetMembers(String groupID) in e:\latestbuild\Release\devkit\6.0.x\auth\src\xpj2c\impl\com\plumtree\remote\auth\xp\XPSyncProvider.cs:line 429
    at Plumtree.Remote.Auth.Soap.SyncProviderSoapBinding.GetMembers(String GroupID) in e:\latestbuild\Release\devkit\6.0.x\auth\src\dotnet\soap\SyncProviderSoapBinding.asmx.cs:line 208
    --- End of inner exception stack trace ---'
    at com.plumtree.server.impl.soap.SOAPParser.LoadInternal(SOAPParser.java:681)
    at com.plumtree.server.impl.soap.SOAPParser.LoadBinary(SOAPParser.java:590)
    at com.plumtree.server.impl.soap.SOAPEnv
    elope.Restore(SOAPEnvelope.java:65)
    ... 9 more                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               

  • LDAP Using Active Directory failed in BAM

    I tried to configure the LDAP Using Active Directory as described in the BAM installation guide 10.1.3.1.0.
    In appsetting, i gave the server name, username and password used by us. Then i restarted the active data cache and IIS. Then i tried to access the http:\\server\oraclebam. But it is throwing the following error. What shall i do.
    Exception Message The directory service is unavailable
    Stack Trace at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail) at
    System.DirectoryServices.DirectoryEntry.Bind() at System.DirectoryServices.DirectoryEntry.get_AdsObject() at
    System.DirectoryServices.DirectorySearcher.FindAll(Boolean findMoreThanOne) at
    System.DirectoryServices.DirectorySearcher.FindOne() at
    Oracle.BAM.Common.Security.Ldap.LdapAuthenticationTicket.Authenticate(String strName, String strPassword) at
    Oracle.BAM.Common.Security.Authentication.LDAPAuthenticationModule.GetPrincipal(ICredentials oCredentials) at
    Oracle.BAM.Web.Authentication.WebAuthentication.Authenticate(ICredentials oCredentials) at
    Oracle.BAM.Web.Authentication.WebAuthentication.Authenticate() at Oracle.BAM.Web.WebPage.ProcessRequest(Page oPage, String
    strAssembly, String strApp, String strType, String strMethod, String strParam)
    Debugging Information The directory service is unavailable [ErrorSource="System.DirectoryServices"] Debugging information:
    System.Runtime.InteropServices.COMException (0x8007200F): The directory service is unavailable at
    System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail) at System.DirectoryServices.DirectoryEntry.Bind() at
    System.DirectoryServices.DirectoryEntry.get_AdsObject() at System.DirectoryServices.DirectorySearcher.FindAll(Boolean
    findMoreThanOne) at System.DirectoryServices.DirectorySearcher.FindOne() at
    Oracle.BAM.Common.Security.Ldap.LdapAuthenticationTicket.Authenticate(String strName, String strPassword) at
    Oracle.BAM.Common.Security.Authentication.LDAPAuthenticationModule.GetPrincipal(ICredentials oCredentials) at
    Oracle.BAM.Web.Authentication.WebAuthentication.Authenticate(ICredentials oCredentials) at
    Oracle.BAM.Web.Authentication.WebAuthentication.Authenticate() at Oracle.BAM.Web.WebPage.ProcessRequest(Page oPage, String
    strAssembly, String strApp, String strType, String strMethod, String strParam)

    Hi,
    We are also facing the issue stated in the first thread. We followed everything specified in the LDAP PDF under TechNotes and still not able to access the BAM console successfully.
    The error we get is pasted at the end of this post. The request doesn't even seem to reach our LDAP server (configured in a remote system).
    A couple of clarifications required:
    1. Does our windows logon need to be the same as BAM console logon?
    2. I do not know the LDAP setting for my actual windows logon. But i have retained my same usrId and have configured a user in LDAP with my own organization and other hierarchies. I have configured this userId with the complete hierarchy in BAM login management and have given admin access also to this user. Is this correct?
    An error occurred while processing your request
    Details...
    Exception Message The server is not operational
    Stack Trace at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail) at System.DirectoryServices.DirectoryEntry.Bind() at System.DirectoryServices.DirectoryEntry.get_AdsObject() at System.DirectoryServices.DirectorySearcher.FindAll(Boolean findMoreThanOne) at System.DirectoryServices.DirectorySearcher.FindOne() at Oracle.BAM.Common.Security.Ldap.LdapAuthenticationTicket.Authenticate(String strName, String strPassword) at Oracle.BAM.Common.Security.Authentication.LDAPAuthenticationModule.GetPrincipal(ICredentials oCredentials) at Oracle.BAM.Web.Authentication.WebAuthentication.Authenticate(ICredentials oCredentials) at Oracle.BAM.Web.Authentication.WebAuthentication.Authenticate() at Oracle.BAM.Web.WebPage.ProcessRequest(Page oPage, String strAssembly, String strApp, String strType, String strMethod, String strParam) ...
    Debugging Information The server is not operational [ErrorSource="System.DirectoryServices"] Debugging information: System.Runtime.InteropServices.COMException (0x8007203A): The server is not operational at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail) at System.DirectoryServices.DirectoryEntry.Bind() at System.DirectoryServices.DirectoryEntry.get_AdsObject() at System.DirectoryServices.DirectorySearcher.FindAll(Boolean findMoreThanOne) at System.DirectoryServices.DirectorySearcher.FindOne() at Oracle.BAM.Common.Security.Ldap.LdapAuthenticationTicket.Authenticate(String strName, String strPassword) at Oracle.BAM.Common.Security.Authentication.LDAPAuthenticationModule.GetPrincipal(ICredentials oCredentials) at Oracle.BAM.Web.Authentication.WebAuthentication.Authenticate(ICredentials oCredentials) at Oracle.BAM.Web.Authentication.WebAuthentication.Authenticate() at Oracle.BAM.Web.WebPage.ProcessRequest(Page oPage, String strAssembly, String strApp, String strType, String strMethod, String strParam) ...
    Assembly StartPage
    State Oracle.BAM.StartPage.StartUp
    Event Initialize
    Thanks,
    KM

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