3 times dead logic board and now you are on your own.

My G5 is dead for the 3rd time.
1st time it was fixed at CompUSA. They told me that the logic board was under recall and they fixed it. They told me that they had seen a bunch of these. OK.
2nd time logic board. they open it at apple and say, yup popped capacitors. I call apple to complain, they say you are covered.
3rd time logic board, AGAIN. they will fix it this time.... AND YOU WILL ONLY BE COVER FOR 90DAYS AFTER THIS, IT IS OUT OF WARRANTY NOW.
When you buy a computer that has a know problem and you let them try to correct it, is this how you should be treated? Has any one else been treated like this?
what should I do?

Hi S SQUAT-
Greetings and welcome to the Apple Discussion boards
Miriam offers sage advice. Contact Apple at the number provided and firmly yet politely state your case.
You may also want to research your local consumer protection laws. Often manufacturer's are given three tries to fix the same problem then must provide you with another solution in either a refund or a replacement unit.
On a related note, I have never been impressed with Apple service as provided by CompUSA. Apple will always try to point you to the nearest facility but you do have the option to choose another service provider.
Luck-
-DP

Similar Messages

If you take it out of the shop ..you are on your own buddy

sorry if this is posted in the wrong place..?
I am about to buy my first ever Apple Mac ( iMac ) when the current freezing / screen problems have been resolved
as a total newbie to the world of Mac's , I would like to walk into the Apple Store, and buy the machine
at the same time get the shop to set up the machine I am buying so it can be checked out .
The reason I am concerned about checking the new iMac out in the store is that
its a well known fact that '' customer services '' is not regarded highly here in Thailand
and I see many instances where the customer has been totally let down by so called
warranties and guarantees , from the smallest retailer to major Thai based International
companies . There’s numerous forums here in Thailand that show the vast number of
complaints , some related to Apple Suppliers, the norm here in Thailand seems to be if you take it
out of the shop , you are on your own buddy. I am not saying all Thai Apple suppliers are
Letting down their customers, but the complaints show many are.
So my main concern is that knowing when I do buy my new iMac , once I leave the
apple Store , and may be have a problem , the chances of the apple Store being willing to offer what’s only
considered by others as a normal response of yes sir just bring it in so we can look and help put any
problems right , may well be missing here in Thailand . One problem here is that when you are
purchasing any thing from a computer to a car the Thai way of selling has only one route .. Just tell the customer
what he wants to hear and forget about the actual facts, So when I ask the Apple sales person .. any problems I can
bring it back ... ? Yes Sir you can , but the reality is more like .. ive got a problem with my new iMac.. can you
help ..? Not sure sir I have to see my boss leave it here and I will call you, this is normally followed by a long
Period of silence...
I was in the Apple shop yesterday ( the sales assistant did not really seem know too much about the Products) as when I asked how much an Apple Modem was , his reply was we don't sell them as all Macs come with an internal modem ..?, but they did have the new iMac on display , 20 & 24 inch , and If I wanted he would get one from the stock room and set it up in the show room so I could see / inspect / try it out. so as you can see it will be very important to me to set up the new machine to inspect / try it out as much as possible , before taking it home..
So here’s my newbie question... As I really want to try out the iMac in the store before I take it home what things would I need to look for / try out
( may be relating to the current iMac problems ) and any general Mac related things to try / check out ..? as a total Mac newbie a simple step by step
idea would be most appreciated , along with any comments or advice you can offer this Newbie .
Thanks

redstain wrote:
As I really want to try out the iMac in the store before I take it home what things would I need to look for / try out
\- Check for freeze-ups -- I'll defer to others for advice on how.
\- Check for pixel defects -- examine the screen carefully with both solid white and solid black backgrounds. An in-store, pre-purchase inspection is your ONLY protection against getting stuck with bad pixels.
\- Check for acceptable color and brightness uniformity. Examine the overall appearance of the screen with solid white, gray, and aqua-blue backgrounds.
\* Many (most? all?) 20" iMacs have top-to-bottom color and brightness gradients with "washed-out" colors near the bottom edge of the screen.
\* Many (most? all?) 24" ALU iMacs have left-to right brightness gradients and/or a yellow tint in the center/right of the screen.
Here are some photos that should help you recognize brightness/color gradients:
http://picasaweb.google.com/TheLooby
...good luck,
Looby

Apple installed a new logic board and now iTunes music is all gone and I cannot log into store or authorize my Mac

I have an early 2011 i7 MacBook Pro running OSX 10.9.4. Earlier this week I had Geniuses at the Apple Store install a new logic board to replace a failed one. My hard drive was not touched. Anyway, when I got home and launched iTunes, I discovered that none of the tens of thousands of legally purchased songs in my iTunes library were listed, even though they actually still exist in my Music folder. Additionally, my attempts to login to the iTunes Store with my valid and correct and accurate and current Apple ID with the correct password, did not work. In fact, no errors were generated. The logins simply erased my input after clicking SIGN IN and then the "Sign In" form came back empty.
As a developer and 28+ year user of the Mac, I was a little stunned to say the least. The Apple Store logic board replacement process should take into account iTunes authentication problems when replacing failed logic boards, but this issue was not discussed at all, in any form during the repair intake process. So, I now have a 'fixed' MacBook Pro that will not acknowledge my thousands of legally purchased songs and will not let me log into the iTunes Store with my valid credentials or authorize or de-authorize my Mac.
Indeed, iTunes Match is also disabled, which means $30 thrown away in paid subscription.
Does anyone know a workaround to this Apple flaw that can correct their mistake and re-enable my Mac for using my thousands of legally purchased songs?
Any feedback would be most appreciated!
Thanks,
Larry

Having your main logic board replaced wouldn't erase music from your hard drive, if it was actually stored on the drive. Your iTunes music resides in your user home folder in a folder called Music.
When you do get a logic board replaced, however, it is a good idea to have the computer first de-authorized from iTunes since you are only permitted to associate your iTunes Store account DRM purchases (movies, tv shows, and older digital-rights-managed music) with up to five computers. See Deauthorize your computer using iTunes.
When a new logic board is installed, you'll need to reauthorize the Mac again. It's not the end of the world, however, if this step wasn't initially taken. See Authorize your computer using iTunes.
...As for not seeing your music when you launch iTunes—try point iTunes to the correct location of your iTunes folder. To do this, quit iTunes. Press the option key and click the iTunes icon in the dock. It will then ask you to navigate to the location of your iTunes music (again usually located in the Music folder in your home folder).

I got my Macbook Pro 17inch (early 2011) back from Apple (they had to replace the logic board) and now my microphone is not working

I got my Macbook Pro 17inch (early 2011) back from Apple (they had to replace the logic board) 3 days ago, I had a terrible experience as the genious who gave me my solid state disk for safekeeping lost my disk's brackets thus I had to wait 2 more hours until they find one after 10 days of waiting for the repair. I noticed some weird sounds, like somehting is moving with the mac 1-2 times, even if I have no mechanical parts other than the fans, but my real issue at the moment is that my microphone is not working. I can see the mic in the System Info however and in Audio Midi Setup. In the Audio Midi Setup I see that the master chanel is turned off and I can't turn in on. Ch 1 and 2 are on full. I also noticed the first seconds after the comp. boots the blue bar goes to the middle in the System Preferences -> Sound -> Input. Any ideas what to do or try? I do not want to go back to the apple store as it is 50 minutes away from here and I need my laptop as a computer science student. Everything else is working perfectly.

You need to call both the store that did the repair and Apple directly, warranty service or Apple care, and report this problem with both of them and get a ticket number of some kind (some kind of verification number) that the unit just came back from major service with this problem and that you want it fixed when you can lose the use of it, which is not right now.
Without doing something like that they could easily say it is damage not covered under the normal warranty.
God knows what the repair center did and did not do to it while it was there.
And depending on when you actually bought it the warranty could run out in the mean time.

New logic board and now won't link to airport express

hi
I have a macbook which I bought in january, after 2 weeks I had various kernal panics and apple replaced the logic board. I picked it up yesterday and was using it at work on a wireless network all day, then I came home and tried to connect to my airport express and it wouldn't connect, it sees every other network in the building, but not mine (pre logic board replacement it connected fine). I reset the cable box, plus the airport express a couple of times but no luck, I then tried to connect my ibook and lo and behold it connects fine, I am on it at the moment.
I've restarted the macbook a few times, plus checked that airport is on, I've checked all my network connections, and they are fine. I've used airport setup assistant and admin utility, and it just can't see the express.
So does anyone have an idea how I can get my macbook to see my airport express?
I can find nothing wrong with it or the macbook.
thanks very much

Do you have access control (MAC address filtering) enabled on the AirPort Express (AX)? If so, you need to add the MAC address of the wireless interface of your MacBook.
Even better, disable access control. It offers no real security since the MAC addresses are easily discovered and cloned.

HT1349 I received a new logic board and now my computer has no serial number under 'about this mac', and I need it to submit questions to apple. What do I do?

I can't find the serial number for my mac after getting a new logic board on recall for my macbook pro.

You can open System Profiler and see if it contains your serial number.
Or have the computer near a previous connected Wifi or on a Ethernet cable to your router.
Reboot holding the D key down for like what would appear to be 10 minutes until Hardware Test appears on the screen.
You can run a test if you wish.
There is a pane at the top if selected will give you your new serial number.
You also can use Terminal
You can quickly retrieve any Macs serial number via the command line by using the following command string:
system_profiler |grep "r (system)"
The command results will look something like this:
$ system_profiler |grep "r (system)"
Serial Number (system): C24E1322XXXX
If that fails you can give them your MAC address which is unique to each machine and there are records at Apple with it.
Open Utilities > Terminal. Copy, paste and press enter:
For your computers Ethernet (wired) MAC address: ifconfig en0 | grep ether
For your computers Airport (wireless) MAC address: ifconfig en1 | grep ether

Got my macbook back from Heasync Logic board and now...

I just got my macbook back after 11 days (and i have procare). I brought it in to apple to get fixed because i, like the rest of the macbook using population, was suffering from the random shutdowns... well, i picked it up today... the machine was screaming (as in good) it passed the AHT with flying colors before i left the store... well, i just got home and performed the QT and iTunes updates that i missed while it was at depot and after the required restart... a beautiful stream of colorful lines started dripping down my screen (its the logic board i know) I am not questioning what my current problem is... what my question to all of you who have received your macbooks back after having the MLB and Heatsink replaced....
How many of you have had your NEW logic boards go within a couple days of getting your machine back?

how does one reset the resolution?
system preferences>displays>Display tab
choose an alternate resolution, and then reset it back to the original, and restart the computer
i mention this because apparantly its a flaw in the logic board that is fixed by doing this, its helped others out (search a couple pages deep and youll find more talk about the lines on the screen)

New logic board and now i-tunes music store and i-disk not able to connect

Hi,
My poor MBP died a few weeks ago - the Logic board went and took the Apple RAM with it (the Crucial one stayed fine!). As it's only six months old it has been fixed under warranty. However....
I've just tried to play some purchased music from i-tunes. It says no. It's also unable to connect to the store and attempts to connect or sign-in are refused. (An unknown error 11333). I trashed the old one, preferences and all and installed the lasted 7.4 but the same problem.
I-disk in System Preferences is also refusing to accept my password and connect even though I can go to it it via Go in Finder.
When I type in my password in System Prefences it says "Keychain not found: Keychain "login" cannot be found to store '******'"
I can see something of a pattern here but have no idea how to fix this.
Any help appreciated.

Open the Keychain Access in the /Applications/Utilities/ folder and create a new keychain, giving it the name login.
(25187)

HT202696 What happens if Apple Support expires for a product? Does it mean there is no more help available and you are on your own just because you have an older Apple product?

We have a family of Apple products at home, and with every new one, we learn a new aspect of the Apple Life. After switching to iPhone 5S and struggling between some applications, I've decided it is time to upgrade rest of my older devices requesting an IOS Upgrade to 8.1.2 for weeks.
My older iPhone 4 didn't have an upgrade, which was not advanced enough anymore to carry a new software, this I understand. The upgraded iPod Touch and iPad Mini don't seem to have any problems with the recent changes so far. However, the older iPad (2) we had is messed up, just like many other people's as mentioned on the pages of these discussion groups. According to these user comments / complaints, it is obvious that upgrading to IOS 8.1.2 was not the right option to older version iPads just like it was not for iPhone 4; actually it shouldn't be an option in the first place.
On my previous problems with iPhone 5S, I've come to realise the practicality & functionality of the Apple Support system when contacted directly, instead of going through many discussion pages of people with same or similar problems where everybody is asking but just a few is replying. So, I wanted to give it a try to find a solution to my recent problems with iPad, but this time Apple Support pages replied with "Technical Support & Service Coverage are both Expired" message.
First, I did not know that Apple supported its users personally, and I loved it. Maybe this is because I didn't have previous problems with my old iPhone and iPad. Especially the Apple Support - Chat option I preferred, where I got help step-by-step from Apple operators. And then, I did not know that this service support was only for my devices until an expiration date, and this did not please me much.
Can anyone enlighten me on how to receive any response from Apple about what to do with problems of an old Apple device?

And as far as paying for phone support, here are a few tips:
If you call your carrier first and then they route you to Apple, you usually don't have to pay for phone support.
If you are talking to Apple and they ask you to pay a support fee, ask if you can get an exception this time. That usually works once, but they keep track of the times you've been granted such an exception.
If you still end up paying the support fee, that fee only applies if it's not a hardware related issue. In other words, if it can be fixed by just talking over the phone and following Apple's instructions, then the fee applies. But if your device is deemed to have a hardware failure that caused the issue, then the fee should not apply, and you can ask for it to be waived after the fact.
This forum is free, and almost all of the technical support articles the Apple tech advisors use are available on this website. Literally 99% of what they can do over the phone is just walking you through the publicly available support articles. In other words, you're paying the fee to have them do your research for you. It's like hiring a research consultant to go look stuff up in the public library so you don't have to. You're capable of doing it; you'd just rather pay someone to do it for you.
It's like Starbucks. You know how to make coffee. Everyone knows how to make coffee. And Starbucks coffee isn't any better than what you could make at home for far less. But you want the convenience. So you're really paying a convenience fee. Milk is more expensive at 7-Eleven than it is at the grocery store... because it's a convenience store.

HT1420 I've used this computer several times to purchase music and now they are asking me to register it again and provide answers to my security questions which I did and they say they are invalid when I know they aren't - all I want to do is download so

Every time I try to purchase any music now it asks for security questions to verify my identity and when i put in the two answers it says one or more answers are incorrect which is NOT true -

See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers.

Hello i am living in iran i very love the apple but for Sanctions i can't do anything and now you are Sanctions the apple store for iran and we developers can't Use the apple store pleas unlock the apple store for developer in iran thank you.

error 1009

You are not addressing Apple in this forum. We are all just users like yourself to make a suggestion to Apple:
Apple - iPod touch – Feedback

I have not been able to pay my bill and now you ar...

as it says in my subject i have unfortunatly been ubable to pay my bill and now you are going to terminate my contract with you i do not want this to happen but i only have untill the 9th of june to pay my bill and as i dont get paid till the 15/6/12 this is a problem i am aware that my bill is very over due and for this i appologise but if you could give me till the 15th i shall pay you what i owe pluss some please contact me on here if there is anything you can do to help as realy dont want my contract terminated thank you for your time.

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
If you need to contact BT, you can use Live Chat or Contact BT ,or telephone 0800 800 150
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

New logic board, and new display, but now completely dead.

Hi guys,
I've got an iBook G3, running 10.3.9.
In December 2006, the logic board failed, so I bought a MacBook, because I didn't have time to be offline waiting weeks for Apple to replace the iBook's logic board.
After much badgering, Apple reluctantly replaced the iBook's logic board under the extended warranty program.
While the iBook was with the Apple repair store, they replaced the display for new as well, even though I didn't ask them to, and even though I wasn't charged for it.
I presume that was because the store discovered that the display was duff enough to be replaced under another extended warranty program.
When I got the "repaired" unit home, with a brand new logic board, and a brand new display, I turned it on, and it seemed to be working fine, so I turned it off, and continued to use my MacBook.
A few weeks ago, the second logic board on my MacBook failed (another long horror story entirely), so I began using the iBook for the first time since it had been "repaired" some six months earlier.
Almost immediately, the iBook began exhibiting a major problem, specifically that I'd be typing away, and suddenly the display would go black.
I could just about see the icons and documents on the screen, but the unit was unusable.
So I pulled restarts, full shutdowns, disk utility, zapped the PRAM, etc, all to no avail.
It seemed to be an intermittent problem.
For example, sometimes, from a cold start, the unit would work for two or three hours until the display went black.
Other times, I'd pull a cold start, and it would go straight to the black display.
By chance, I discovered that if I gave the iBook a shake, the display would come back on.
But then it would go black after a second or two.
And then with another shake, it would come back on for a second or two.
And then it would go black after a second or two.
And then with another shake, it would come back on, sometimes for a couple of hours at a time.
So I figured that it must be a cable which, during the installation of the logic board, and/or the new display, wasn't seated correctly by the technician.
I phoned Apple, and told them about it.
They said that because I had reported the issue beyond 90 days since the logic board had been replaced, it was no longer Apple's problem.
I explained to Apple that I hadn't used the iBook for six months, because I had a MacBook.
After much badgering, Apple has agreed to replace the logic board if it's faulty.
However, Apple has refused to replace the NEW display, even if that's also faulty.
Apple is also insisting that I have to pay all the labor charges.
Meanwhile, I've noticed that the iBook is now incredibly hot.
I mean, the MacBook is infamous for running hot, but this "repaired" iBook makes my MacBook feel like a block of ice by comparison.
I don't remember the iBook running so extremely hot before the "repair."
Which has made me notice that during the last few weeks, I've never heard the iBook's fan come on.
I presume that an iBook has a fan ?
Please confirm.
Therefore, another loose cable ?
Today, the display went black again, as usual.
So I gave the iBook a shake.
But this time, nothing happened.
No display.
No fan.
No hard drive spinning.
Just silent and dead.
What do you reckon, guys ?
Duff logic board ?
And/or duff display ?
And/or duff fan ?
And/or duff cabling by the technician ?
As far as I'm concerned, I don't see why I should have to pay for yet another repair, to correct hardware and/or workmanship which was so bad that after only three weeks of ACTUAL use since the "repair", the unit is now completely dead.
All opinions and advice gratefully received.
With thanks and best wishes,
Michael
London, England

Hi S,
Many thanks for your helpful and swift response.
I agree with you regarding the likelihood that these problems would have surfaced immediately during normal usage, regardless of how much or little time had passed since the repair.
As advised, I will inform Apple Customer Relations UK about the new developments.
Indeed, when I resubmit the iBook, I'll include a print-out of this discussion.
I agree with you about the fan.
Prior to the failure of the first logic board, I ran that iBook for YEARS, without noticing any heat issue.
Indeed, if there had been such incredible heat, then I'd have searched these discussion boards, and reported it to Apple HQ.
Therefore, the astonishing heat is definitely a new development since the "repair."
Consequently, I take on board your comments about the lack of a working fan since the "repair", which I shall also mention to Apple HQ.
As for running the Apple Hardware Test, the unit is completely dead.
The power cable is green, but the unit is now completely silent and black.
I also note your suggestions regarding the cable which connects the display to the rest of the unit, which I shall also mention to Apple HQ.
No repair sheet was ever given to me by the Apple Repair Centre (ARC).
Indeed, no receipt was ever given to me when I delivered the unit to the ARC, nor was any paperwork ever given to me when I collected the unit from the ARC.
However, Apple HQ can see on their screen that the logic board and display were both replaced for new by the ARC.
What else was and wasn't done by the ARC is a mystery.
I'll phone the ARC and ask for copies of any and all paperwork, so that I can submit it all to Apple HQ, which I note is your recommended option, rather than returning the unit to the ARC.
However, the complicating factor is that with the exception of the logic board, it is my understanding that Apple is denying any liability on any part of the "repaired" unit, including the brand new display.
If I understand Apple HQ correctly, they're now saying that all other hardware and labor costs will be mine.
I'm sure I could buy a WORKING second-hand iBook G3 for the same price as a repair, if not cheaper.
Therefore, perhaps I should return the unit to the ARC, and give them the opportunity to correct their previous workmanship, at their OWN cost.
Because as far as I'm concerned, the ARC had two customers during the repair: Apple and the end-user, as evidenced by the fact that the ARC has invoiced its first customer Apple for workmanship which was clearly not up to Apple's own standards, and the ARC has then delivered the unit to its second customer, the end-user.
In addition, regardless of Apple's 90 day warranty on repaired hardware, UK law includes the Sale of Goods Act 1979, and other relevant legislation: http://www.dti.gov.uk/consumers/fact-sheets/page38311.html
Furthermore, if the ARC is completely unhelpful, I could jump all over them, by writing to Apple HQ, with cc's to the UK editions of MacWorld, MacFormat, and MacUser magazines.
As advised, if the unit goes to Apple HQ, I will suggest that the unit is looked at carefully during disassembly, to see if errors were made during the ARC "repair."
I'm always polite when on the phone to Apple, because I love the company so much.
Indeed, even though during the last twelve months, I've been having very bad luck with the iBook, as well as with a MacBook which has exhibited so many problems that Apple has now agreed to replace old for new, I still love my Mac.
And joy, sweet joy, I've just seen on the TNT courier's tracker website, that my replacement MacBook, built by Apple in Singapore, then flown to Arnhem in Germany, then flown to Northampton UK, then delivered to Heathrow UK, left the Heathrow depot 30 minutes ago, for delivery to the customer.
And the sun is shining.
Thank you again for all your kind and wise advice.
With best wishes,
Michael
London, England

I just did an Time Capsule firmware update and now my Time Capsule is dead. What happened?

I just did a Time Capsule firmware update and now my Time Capsule is dead. What happened?

tresbaileys wrote:
it may be important to note that when I put my ear to the box I can still hear the HD spinning (although no lights are lit and it doesn't show in the airport utility). Ideas??
That is very bad.. how old is it??
The Gen4 TC can die this way.. it is not usual but it happens.
Leave it for several hours to cool off. Do a factory reset immediately when you try to restart it.
The Factory Reset.
Power down the TC.
Hold in reset. and keep holding it in. Be Gentle! It is a tiny surface mount switch with a plastic lever.. Attempting to push it out the other side of the TC will not make the switch turn on better.
(I fix TC and have several reset levers bent over and jammed or broken off).
Power on the TC.. remember with the reset held in.. this needs three arms.. a friend or power switch you can get to with your feet..
Keep holding in reset for about 10sec until the front LED flashes rapidly.
Release reset and wait .. the boot will be slow as it deletes previous setting.. only from router side and pulls out the factory defaults. No files are deleted on the hard disk.. but the name of the TC may change.
Tell me exactly what the LEDs do throughout this process.
Both the main one at the front and the LED on the ethernet ports which should all flash during bootup.
If it is less than a year.. of course Apple will replace under warranty.. 2 years in some places.. Europe .. places with stronger consumer laws. If you have applecare on a computer it should still cover the TC.
I kind of doubt you are going to get this going again... but we can try.

IMac G5 (2004) logic board and the repair extension program

Hi,
I know that there are tons of topics about logic board/power supply troubles witht the first generation G5s, and I'm sorry to start yet another new thread, but I still have some questions about this issue.
I have a first generation iMac G5. Long story short...when I first got it the computer would shut itself off sometimes after I had put it to sleep. When I would try to restart nothing would happen, but usually letting it sit unplugged a while would solve the problem (occasionally when I'd restart a different start up noise would sound and the white light would flash quickly). It happened so randomly, that I just lived with it, blaming the problem on my dorm network, or a power failure. A few days ago I tried to start the computer up and nothing happened (just a VERY faint sound like a clicking or ticking or intermitant humming...definatly electrical sounding). I unplugged it overnight, but the next day still nothing. I decided to go through the troubleshooting steps Apple lists online. The internal power button could not start it up and the second LED does not flash, which according to Apple means the logic board needs replacing. Luckily my serial # is covered by the Repair Extension Program, and I'm bringing my computer in tomorrow morning to be fixed (just in time for back to school).
I have become concerned, while browsing the discussion topics, that this fix may not be permenant. I've read a few posts that claim that they are on their third Logic Boards, and this kind of scares me. My parents bought me the computer (our family's first ever Mac) and did not purchase the AppleCare extended warranty (they had heard how reliable Macs were...hmmm.) I didn't even know that I could purchase AppleCare after-the-fact until it was several months after my 1yr warranty expired. I do appreciate the fact that Apple recognized what seems to be a common problem with this generation of iMacs, but I wonder why they did not contact the owners of these machines to let them know that the problem and repair extension even existed.
So I guess my real question is...Does anyone know if, after this repair Apple will replace the logic board if it dies again? Is there a limit to the number of qualified repairs you can get through this Repair Extension program? Also is there any other Extended warranty type thing I can purchase after my 1yr. warranty is up.
Sorry the post is so long...I'm just scared about the fate of my beloved Mac.
iMac G5 (2004) Mac OS X (10.3.9)

Oh man, am I actually relieved reading this thread. Just took my baby (iMac G5 first generation) in for repairs today, not knowing what was wrong with it. Luckily my serial numbers are in the range, so I'm crossing my fingers that they're going to cover this.
Brief synopsis of what happened, in case it differs from anyone else's
About a month ago, my iMac started to not wake up from sleep mode. Instead of waking up, it would just shut itself off. This continued for about 2 months, with me thinking nothing of it. Then, instead of shutting itself off, the computer would restart when I attempted to put it to sleep.
Then, last night, I was surfing the net and all of a sudden the power just failed. No noise, no "grey screen", we're talking like a millisecond later the screen was black. I treid unplugging the machine and then plugging it back in while simultaneously holding the power button to reset the PSU and still nothing. At that point it was about 1:30 in the morning, so I just went to bed not wanting to deal with it until the next day. By the time I woke up, there was a distinct smell of electrical components burning (in grade 8 shop class we used to hook up resistors to the voltage generator and crank the juice up until they fried when teach wasn't around, so I distinctly remembered the acrid stench :P)
I opened the back up and did the LED check, and #2 wouldn't even blink. So I took it in and they said they'd have to get back to me and that's where I stand now.
The thing that concerns me is that if some of the components fried that there may be possible damage to the motherboard etc. Luckily I'm not too worried about the hard drive because it did still boot up and all. People that have experience with this, what usually happens with files on your HD after a logic board replacement? Are they usually fine?
The other thing that concerns me is that apple has made no effort to contact me, and it will be 2 years after the purchasing date come November 1, 2006. I'm lucky that I caught this now before it was too late.

3 times dead logic board and now you are on your own.

Similar Messages

Maybe you are looking for