$3000  bill!!!!

   Hello, I  have a  billing  issue I need resolved. Last December I upgraded our plan and added another phone. The Verizon associate was helpful, he looked at our plan and decided the  share everything plan was a good  fit. He said the plan had unlimited phone minutes and  unlimited texting. As we started to leave he said ‘’ hold on, you qualify for a free hotspot as part of your upgrade’’.  There was no discussion of hotspot usage limits, so I never gave it another  thought. The hotspot was used by my daughter  for months with no  issues. She took it to school  and evidently several friends tapped into it and then when I got that months  invoice, I saw the large amount , I suspended service, and found out I was looking at a $1800 bill for the first half of the  current month.
                 I have been dealing with  Verizon daily , with mixed success. One fellow named Gerald from Connecticut call center, told me my ignorance of the rules is no excuse  and there was nothing he could do. Another associate discounted $400 and said that the limit of what he could do.  I just paid an additional $553 to avoid  phone service interruption.  I have been with Verizon since 2005, this is the  first time I have had a problem. I was surprised a was NOT given any texts or email making me aware my bill was 500% over its normal amount, not a single word  was  sent to me. But, now that my  bill was past  due,  I get  several texts a  day notifying me I need to pay my bill or else. Another odd thing is when I went to the Verizon store for new phone charger, I could not put it on my account I had to pay for it there and then, but when my phone goes a thousand dollars over the normal amount , I all the sudden have unlimited credit.Please consider eliminating the two month overages this time, it wont happen again. Thanks
                  Anyone know a email address I can send my letter to at Verizon?,  or how I cant  get someone to listen to me at Verizon?

Just to play Devils Advocate, sometimes people go on exactly what is said to them.  From what's been said, the associate said the customer qualified for free hot spot.  Now hot spot on Share Everything is free within the limits of the data allotment. This is what the associate meant but having dealt with store employees, this probably wasn't said.
Being this guy has been around for a while and considering how little Verizon pays for data, they could easily make an exception and waive the charge.  Verizon made $2 billion  (with a B) in profit last quarter. 
Waiving this charge won't break the bank.
Instead, in true Verizon fashion, they want this guy to pay for an honest mistake, get a foul taste in his mouth, and then leave Verizon once his agreement lapses.
This is typical Verizon customer service.

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