4 days later and still no internet, phone or help ...

I signed up for a phone and broadband package and received my broadband 11 days after ordering. It's been plugged in for 4 full days now and neither the phone nor the broadband are working. The 'help' phone service continues to lead me in circles with no possible way to talk to anyone, using all my mobile phone credit. I am starting to get incredibly angry with the service and am going to lodge a complaint with trading standards if I don't get some kind of help from someone very soon... PLEASE HELP ME

phone bt faults on 0800800151 and report a line fault
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2 airport extreme base stations later and still no internet connection-

Sorry - yet another beginner with internet connection troubles! (I have read all the posts I could find relating, but without any help).
I have had a Demon broadband account now for about a month (I’m in the UK) and in that time I have purchased a D-Link DSL-300T Ethernet modem and an Airport Extreme Base Station. I got wireless internet working relatively easily – with a powerful range over the whole house and garden, but then one Sunday night, the internet connection via the base station suddenly ‘died’.
I spent the following 3 days scrutinising all of my settings of both the Modem and the Base station, re-setting both, and bought new Ethernet cables / micro filters etc but with no luck. (I’ll point out at this stage that my broadband account is still active, and if I connect the Ethernet modem directly to my iBook [wired] I can still get my broadband connection. Alternatively, I tried daisy chaining the modem to the base station and then via an Ethernet cable to an iBook, but no connection could be made).
When wireless, Airport Admin recognises there is a modem there, and under preferences > network under Airport it states I am connected to the internet – but I’m not.
I then phoned D-Link and they confirmed my firmware was up-to-date for use with Apple products and talked me through all of the modem settings and tweaked a few things, but there was still no connection to the base station. I then phoned Apple. They were incredibly helpful (as ever) and after 35 min. came to the conclusion the base station might not be re-setting itself properly. The replacement one came yesterday, and again I spent a number of hours trying to get it connected to the internet, but there is still no internet connection via airport and I can confirm this from both my eMac and iBook.
Reading through the forums on here, I understand that my particular modem is problematic with the base station, but I can’t work out why it use to work and now it doesn’t! One theory I have investigated is that the firmware of the base station is two advance for the modem following an update, but after reinstalling the original firmware I started with, I still have no luck.
- The eMac is running 10.3.9 / iBook is running 10.4.3. The base station is reinstalled with the latest firmware via system update. The first base station and the modem were delivered to me 31/10/05.
Any help or suggestions would be really appreciated if anyone has any ideas
Thanks for your time
Will.
UK.

http://discussions.apple.com/thread.jspa?threadID=2316
78&tstart=0
I think if you follow the instructions I gave in this
link you will be fine.
Remember, If you for any reason loose your
connection, it is normally always a Power Issue..Your
ISP is down for service ..or some other anomoly, If
you were good before your settings will still be
good...Good Luck...Don
Hi Don,
Thanks for you quick response. I printed off the instructions you posted on the support forum before, and ran through your procedue exactly, (twice) but I'm sorry to inform you that I haven't been able to re-establish my wireless internet connection. Would it be safe for me to assume at this stage that my modem is indeed fualty? It contines to work fine independantly, (I'm using it right now) but it can't seem to make contact with the basestation.
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4 days later and still no internet, phone or help ...

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