4 Days Still No Broadband - 'Be Patient' BT Suppor...

I am posting this message using my mobile phone as I have unable to use my broadband for 4 days. I phoned BT Support Which after going through all the processes of checking the filter,router,resetting the router,restoring the router to factory defaults and unplugging the router for a couple of hours I am told to be patient and wait for 24 hours and then another 24 hours. I am then told it could be a faulty home hub, I work in IT and I performed these checks before I called the support line I have three Routers (and changed all the filters) and tried all three of them with the same results. The router connects to the broadband at around 6000kbs with no problems it just does'nt get allocated a ip address from BT so it does not even get as far authenitcation problems.
Could someone please look into this problem for me because talking to your support line is like smashing my head into a brick wall over and over again. I use my broadband for work and so does my wife, this is costing me money.

Hi Hopkai
I can have this looked into for you.
Send us an email to [email protected] with your account number and a link to this thread.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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    Hi and welcome ...
    Drop an email in to a moderator ....
    They will chase things up for you ... BT Forum Moderation Team <[email protected]>
    Include your account detail, phone number etc.

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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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  • Activation date passed, still no broadband...

    Hi
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    Hi remondo,
    Welcome to the forum.
    If you click on my username and look under "about me" in my profile page you'll be able to get our "Contact Us" form and send us an email so we can see how can help here.
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    Stephanie
    BTCare Community Manager
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • 2 months and still no broadband

    So on March 31st I rang to do a homemove, as I had infinity and my new home doesn't (even though it's nearer to the exchange and there's a fibre cab a 100 yards down the road but ours isn't in the rollout plan for some daft reason)
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    Welcome to this forum.
    This is a customer to customer forum only,
    This is where customers help each other get the most out of BT products & services.
    Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
    If you need direct help from BT or have an urgent problem please use this linkContact Us.
    This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
    Thanks
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Activation date passed and still no broadband

    Hi Everyone,
    I recently switched from Orange to BT as I was having an issue with my broadband that Orange were far from helpful about. 
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    Solved!
    Go to Solution.

    Hi marsay,
    Welcome to the forum, I'm sorry to hear about the problems you've had switching over to BT and we'll be happy to look into this for you. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
    Cheers
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Activation day for home broadband

    today is my home broadband activation day yet still not on been waiting near 3 weeks from signup is there anyway to find out if there is any problems 

    Have you received the router?
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  • Passed activation day and no broadband!

    I have been led to believe that yesterday the broadband I had orderd would be active, its not!  I odered my phone line on the first   of March and it was installed last week (three months later). I have always been a cable customer and I sort of expected shody services from BT but this is shocking! When I orderd cable in my previous address it took 1 day for the equipement to arrive and guess what? it worked as soon as I connected it.... as soon as I can I will be swapping back to cable! In the meantime has anyone got any suggestions as to how I can get my broadband working? I have called BT and they just say the error will be resolved in 24hrs. Heard that one before...took 3 months. Please help if you can!

    Hi mattill220,
    Welcome to the community and thanks for posting!
    I'm sorry for the delay connecting your broadband service.  Have you spoken with anyone since you posted this?  If you're still having problems drop a reply back on this thread and I'll give you steps you can take to come through to us here and we'll help get you sorted.
    Thanks
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • 5 weeks later... still no broadband, due to line b...

    Hi,
    We have ordered an Infinity broadband from you, but for the last 5 weeks you've been struggling to set it up and send the engineer out.
    We had a line with talk-talk that has been migrated to BT. This works fine. But...
    We ordered Infinity broadband 5-6 weeks ago, and you've been sending the engineer every week, but they never came. Every time I speak to you you want to open another order. I have had enough.
    Turn our that when we migrated the line from talk-talk you set up our account as business. But there is no business here. It should have always been residential. Nobody can change it for me, you just keep lying and delaying it!
    Then we needed a name change on the account, so that one person looks after the line and broadband bills.
    Then we needed that broadband.
    I mean... how difficult is it? I had enough of this Indian callcentre robots that can only tell me 'I can't access this account, I will put you through' or 'everything is fine, the engineer will be with you next week'. I have already taken 3 days off work and waited for the engineer!
    WHAT THE! SERIOUSLY!
    I really need to speak to somebody who is actually able to do some job.
    Need:
    - line status change: business to residential (as it was never meant to be a business line, someone made a mistake when setting this up)
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    - install the Infinity broadband!
    Please.. is there anyone at BT who can actually help? I'm giving up slowly
    Martin

    I don't mind sharing my number. In fact I would be more than happy to receive a call.... from BT :-)
    I understand it's c2c forum, but as you've noticed -- I am getting nowhere. I'm trying all possible means of contact before actually giving up.
    I would go for another provider, but I have no other option for fast broadband. And I work in IT and really need that to transfer my VM images and do remote administration...
    I am so desperate than I am thinking of moving home just to get it (it=fast broadband. won't be from BT for sure). I really cannot work with my current 2-2.5Mbps
    I've spoken to so many people, but none of them would help. They would just put me through and through, endlessly

  • 2nd activation date passed....still no broadband

    After ordering broadband from BT we were originally given and activation date of Jan 26th. This was then pushed back to February 2nd and then, just hours later I received and email stating it would be the 5th.
    The equipment was due to be delivered on the 2nd but actually turned up on the 3rd when no one was in so we had to pick.it up from a local post office. All of this was rather annoying but I could have lived with it if it had actually been activated on the 5th! I've spent an hour on the phone, banded about between different people just to be told it will be activated within.48 hours. How helpful. I definitely want my activation fee refunded and some kind of compensation but more than anything, I just want the broadband I'm paying for to actually work! It's now 15 hours after when I was told it would definitely be working by and still nothing!
    I'd been with Virgin for years before this. Boy do I wish I'd stayed with them. What a joke.

    There is probably a technical problem.
    Regarding compensation, the following page should explain it.
    http://bt.custhelp.com/app/answers/detail/a_id/9394/~/customer-service-guarantee
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • 1 week later still no broadband just cancelled app...

    Really fed up now My broadband went off last Friday night and I'm still no further, the final straw was last night when another call from Mumbai to tell me that me the appointment for today ( Friday) won't be till Monday! . They tell me they have checked my line over 4 times and the problem lies in the house. My phone line crackles and the broadband has been on and off intermittently for a while now. Sick to death

    The chances are that if you have a noisy line this will be the cause of your slow speed.
    Have you tried a known working corded telephone in the test point of your main socket? If it is noisy to there then you have a line problem causing the problems.
    Most noisy line faults do not show when they run a line test.
    dazvert said: "I just told them of the problems I was having and they took it from there"
    So what number did you call, 0800 1114567 or 151?
    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.

  • Still no Broadband!

    I've been waiting for my Broadband to be set up for just over a week now. First I was told it would be done on 25th March, but then it was discovered that there was a fault on the exchange that moved it to at least Monday 30th March. On Monday I was told it would definitely be on Thursday 2nd April.
    Thursday came and we still had no broadband. My girlfriend called and was told it would be Thursday 9th April. I called up to change this because it was becoming a joke and was 'promised' it would be online by midnight that night.
    i waited until midnight, contacting BT to double check using the web chat in the meantime, and it still hasn't activated.
    I'm not happy. I'm placing an order with Virgin and switching to them if this isn't resolved.
    Worst thing is, BT don't work today with it being Good Friday. I've been lied to far too many times by BT and it's stopping me from working from home this weekend. Absolute joke service!

    I have asked a moderator to provide assistance, they will post an invite on this thread.
    They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
    Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
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    This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
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    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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