Passed activation day and no broadband!

I have been led to believe that yesterday the broadband I had orderd would be active, its not! I odered my phone line on the first of March and it was installed last week (three months later). I have always been a cable customer and I sort of expected shody services from BT but this is shocking! When I orderd cable in my previous address it took 1 day for the equipement to arrive and guess what? it worked as soon as I connected it.... as soon as I can I will be swapping back to cable! In the meantime has anyone got any suggestions as to how I can get my broadband working? I have called BT and they just say the error will be resolved in 24hrs. Heard that one before...took 3 months. Please help if you can!

Hi mattill220,
Welcome to the community and thanks for posting!
I'm sorry for the delay connecting your broadband service. Have you spoken with anyone since you posted this? If you're still having problems drop a reply back on this thread and I'll give you steps you can take to come through to us here and we'll help get you sorted.
Thanks
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Activation day for home broadband

today is my home broadband activation day yet still not on been waiting near 3 weeks from signup is there anyway to find out if there is any problems

Have you received the router?
What does it say in the Internet section on the initial Status page of the BrightBox? Omit your BB Username.
What lights show / don't show on front of router (count them off)?
Is this for ADSL BB or Fibre? BrightBox 1 or 2?
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

I have been trying to download a movie for the pass three days and an error keeps occuring.

I have been trying to download the movie Lord of the Rings: The Two Towers for the pass three days. however i am getting an error every time that stops the download. what should i do?

I have probably the same problem with Windows Vista (Service Pack 2) [6.0.6002] 32 bit and iTunes 10.4.0.80
For my iPhone 4 I did try to download iOS4.3.5 666.6 MB after about a halfe hour and approx. 333.4 MB I saw the Network traffic has stopped and iTunes displayed the error message -3259
"There was a problem downloading the software for the iPhone.The network connection timed out. "
I already turned of the FIREWALL but that did't help. I assume that it isn't my network its probably the very slow server on the other end.
Regards Paul

Moved Activation-day-gone-and-no-broadband-or-Lin...

>moved to Phones http://community.bt.com/t5/Phones/Activation-day-gone-and-no-broadband-or-Line/td-p/883428
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

you could try contacting sky and see what the delay on releasing your line is other than that it is back to the help line
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Loss of Broadband - 16 days and counting

Over the past 2 months my broadband has got more unreliable to the point that in the last 16 days it has been virtually unusable.
I have a second broadband in to the house that is rock solid with no issues.
What seems to happen is that the SN margin for the downstream goes from it's normal 9db to 3 or even 0 or a minus figure and the CRC and HEC errors go through the roof and eventually after slowing to a crawl the broadband disconnects and remains that way.
I have tried a different hub, the filter has been changed to a 2000 type , an iplate was also tried with the original NTE and all internal wiring has been disconnected. Openreach have been out and changed the NTE and checked the line with their new "Hawk type" tester and declared the line clean but it is still the same.
What has not been changed or looked at as far as I can see is the DSLAM connection.
Rebooting the hub cures things for a little while as the Sn margin goes back up but I have stopped doing that in the hope someone not reading from script can find the problem.
I have rang the broadband helpdesk countless times over the past weeks , been told I will have a call back and apart from one I've never had one. In addition I have been asked to use a cable connection and reconfigure the hub to use a different "domain" and given a 0808 number and pin to access the "wholesale team" to have them look at the faults to be told it is progressing and then later on another call being advised it has never been passed to Wholesale and that number is for Wholesale.
Today's latest in the saga is that an "exchange" engineer appointment had been booked for Monday only for a call 3 hours later to say they can't do it and I'm to await a call on Monday to book an appointment so we shall see if this materialises.
Through all of this I have been unable to use BT Vision, which I pay a subscription for, as well as my Broadband phone to any degree.
As a customer I feel frustrated by the long drawn out saga and though the helpdesk are polite I can't seem to get anything moving to resolve the issue so if a mod is around I'd appreciate some help.
Latest hub stats below which shows disconnected and a steady amber broadband light. The hub has remained on and not rebooted to hopefully give someone a pointer.
DSL Connection
Link Information
Uptime:
1 day, 2:59:03
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 4,320
Data Transferred (Sent/Received) [MB/MB]:
15.71 / 338.59
Output Power (Up/Down) [dBm]:
11.5 / 19.5
Line Attenuation (Up/Down) [dB]:
31.5 / 49.0
SN Margin (Up/Down) [dB]:
19.0 / -1.4294967291
Vendor ID (Local/Remote):
TMMB / ALCB
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
42,491 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 2,786,728
HEC Errors (Up/Down):
0 / 110,452
Line Profile:
Fast

Hi Stephanie
Well the engineers came and checked the line and could not see any issue with it.
The replacement hub that I had used to narrow down the issue was then rebooted and wouldn't sync so they tried their test hub and that worked. I was asked to put my origonal hub back on, the one I had removed some weeks ago as part of trying to diagnose this fault, and that worked so before leaving I was told that they would:
- Send out a replacement hub just in case.
- Recommend a lift a shift or rebuild of software to Wholesale. Though they did state that Wholesale might not do this as they could find no fault.
About an hour later the hub rebooted and I had 5.2Mb sync rate, 4.5Mb throughput and a SN margin of 18/6. This is as fast as it as the line has ever been. I'm not sure what was done at the exchange as I didn't get an update.
Sadly later that night whilst wtching something on Vision the video stream stalled and I got the same issues again in that the SN margin went down to this time 18/4.0 with lots of errors/loss of input/signal. This morning the sync speed is down to about 4.2Mb and throughput 1.94Mb and the SN margin is 18/9.
So no further forward really.
So either I've got 2 faulty hubs..unlikely though I suppose possible
The DSLAM was not lift and shifted or the software rebuilt as no fault could be found.
If the lift and shift or rebuild hasn't been done then can this be progressed?
The only other thing is that my line is permanently in fast mode due to previous attempts by BT to resolve isssue with my Vision service when it was in Interleave mode. I suppose this could also be contributing to the issues?
I really do need this sorting and as I say I have another ADSL service in to the house and that is rock solid and sync's at over 5-6Mb.

Activation day today and internet not working

Hi We have Sky TV and have just transferred to sky unlimited broadband and land line today. I've plugged everything in OK and the landline is working.The internet light isn't on but my phone can pick up the hub on the wifi settings. Does it normally take a while for the broadband to kick in ? Thanks

Your connection could be down anywhere from 15 minutes to all day there is no set time frame unfortunately on activation day.

The pass 4 days now my iTunes Store is not responding, when I reload it all that comes up is a blank white page that says iTunes Store. Help please!!!! Cannot load my gift card to buy music and such!!!

The pass 4 days now my iTunes Store is not responding, when I reload it all that comes up is a blank white page that says iTunes Store. Help please!!!! Cannot load my gift card to buy music and such!!!

I tookyour suggestion and SUCCESS! I can now access the Itunes Store. A simple fix, and thanks so much!!.
Below is the advice you forwarded:
I found a solution to my problem.
> start menu
> accessories,
> right click on the command prompt icon and choose "run as administrator".
Once it opens, type in the following command...
netsh winsock reset
hit enter
You should get a message that the winsock reset successful and you will need to reboot your computer.
Reboot and when I reloaded itunes the store loaded fine.
Thanks again, -Dean Stoneburner

12 days and counting without bt broadband!

We have never had great broadband in our house since moving in 2 years ago - at first bt told us we couldn't have it (the joys of being at the end of a "long line" in the countryside) then eventually they agreed to send us a hub to try - it worked, if not as fast as we would like but better than nothing! We lost our broadband signal about 12 days ago now. My husband is now practically on first name terms with call centre staff in India! Who I must say have been helpful and have called back when they said they would and have followed up after engineers visits etc. BT in Northern Ireland on the other hand have been little of no use whatsoever! They tried to resolve the issue remotely at first, then engineers were to call at our house - they didn't appear despite me waiting in, but then we got a call to say it was working - it wasn't! 2 days later they did call out and changed the box where our line comes in - which apparently fixed it - or not - whatever they did do left us with no phone either! After further calls from us the phone was back the following day. We have received several phone calls to say its working when it clearly isn't and were told it would be back on by 5pm yesterday - eh no - last night we were again told they would aim to fix it within 2 days. I don't consider myself an unreasonable person - but 14 days to fix a fault seems extraordinary in this day and age! I am amazed at how calm my husband has been during his numerous calls - better he continues to do it than me I might find it difficult to remain so polite at this stage! Is this normal for bt broadband problems? Furthermore can I assume we will not be charged for this period or is that something we will need to chase up ourselves again??

Hi Annie1,
Thanks for posting. I'm sorry you're having problems with the connection. I can check what's going on if you wish. Drop me an email with your account details and a link to this post for reference. You'll find the address in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

IPhone could not be activated because activation server is temporarily unavailable. this is now the third day and nothing improves please help. iTunes says my sim is locked but I can't unlock it

iPhone could not be activated because activation server is temporarily unavailable. this is now the third day and nothing improves please help. iTunes says my sim is locked but I can't unlock it

Generally this is a sign that the iPhone had previously been
hacked/modified/jailbroken and the update relocked it to the
original wireless carrier. If this is the case, only that wireless
carrier can unlock your iPhone. You must contact them to see
if they offer unlocking and if you qualify.
Where did you acquire this iPhone?
What wireless carrier did you use before this problem?
Does the app Cydia appear on your iPhone?
What does it say when you look at Settings=>General=>About=>Carrier?
Unauthorized modification of iOS
http://support.apple.com/kb/HT3743
If your iPhone has not been jailbroken, see the troubleshooting suggestions here:
http://support.apple.com/kb/TS3424?viewlocale=en_US

HT204406 Good Morning, I' m having issues passing the first step on Itunes Match! it's been two days and itunes is still gathering information about my library! Please help! thx

i'm having issues passing the first step on itunes match! It's been two days and itunes is still gathering information about my library! i have windows vista. Please Help!! thx

i'm having the same problem. it's still gathering information about my library and it's been two days!! Did itunes have any solution for you guys. would appreciate a response.
Thx

Help! 1 month since we ordered and no broadband!!

I dont know if you can help, i am completely frustrated with the service im getting from BT and have just sent a letter of complaint (or tried to) to the complaints dept but it keeps going round in circles and not sending the complaint so im going to paste what i typed here in the hope someone can help please!
We attempted to place our BT broadband order on 11th March 2013 after having three attempts through Sky cancelled.
The reason for the Sky cancellations was that the exchange would only allow a capped broadband through Sky (a restriction placed upon Sky by BT).
This first order on 11th March 2013 was place online and due to a "glitch" was never fully completed and a second order was successfully created on the 12 March 2013.
We received email confirmation (and have screen shots of this) with a broadband activation date of 19th March 2013.
This activation date passed without broadband being activated.
When we contacted BT we were informed we would have to cancel our existing order and place a new one.
The cancellation was carried out on the 20th March 2012 by a customer services representative Debbie Hunter.
At this time Debbie also issued us with a 30 day/66 hour BT openzone account and voucher (the activation date of the voucher was set at 3rd March 2013 -
effectively only giving us 13 days of active time).
Debbie also informed us that she would "fasttrack" our broadband order.
This second order was placed on the system on 21st March 2013 with a broadband activation date of 25th March 2013
(our home hub delivery was also also delayed to coincide with the new activation date).
This second activation date also passed without our broadband being activated, however Royal Mail did deliver our home hub on the very day they were expected to.
On 26th March 2013 we have repeatably contacted BT on the subject of our continued lack of broadband and have been informed once again that the only course
of action available is to cancel and resubmit our broadband order as had been done previously.
Considering that we have the same phone line and phone number as the previous occupants of the property (and have been told that they were BT customers)
we are at a loss as to why our broadband connection is so difficult to achieve and have yet to be given a definitive answer from BT as to the problem.
The reason for our concern at the continued delay of our broadband connection is that I am a software developer and am required to work from home as often
as i am in the office.
My work requires access to servers in various locations round the world through secure vpn.
This is not practical or in many cases possible through the use of BT Openzone or mobile data, therefore the continued lack of broadband is beginning to
affect my productivity at work. As of this point in time we have yet to be told why our broadband is continually failing to be connected,
we have been told repeatedly the wrong things by your representatives and we are now looking at the prospect of another fortnight
(as the 8th April 2013 has been quoted as our earliest estimated connection date) without broadband.
This is unacceptable from a company that has the level of resources available that BT do and as it seems, from your restrictions place upon Sky,
a holding monopoly on broadband access in our local area.
What we require at this point is a definite, assured and quick activation date for our broadband as well as a form of compensation for the repeated ineptitude
of your customer services representatives.
I look forward to your speedy response with your assurances that this matter will be dealt with in a manner that is satisfactory to myself.
Regards

Can someone please help me, im asking on here out of desperation. I have been trying to send the mail below to someone in complaints online without any success as it just seems to go around in circles and not send it. Quite frankly I am at the end my tether....
We attempted to place our BT broadband order on 11th March 2013 after having three attempts through Sky cancelled. The reason for the Sky cancellations was that the exchange would only allow a capped broadband through Sky (a restriction placed upon Sky by BT). This first order on 11th March 2013 was place online and due to a "glitch" was never fully completed and a second order was successfully created on the 12 March 2013. We received email confirmation (and have screen shots of this) with a broadband activation date of 19th March 2013.
This activation date passed without broadband being activated. When we contacted BT we were informed we would have to cancel our existing order and place a new one. The cancellation was carried out on the 20th March 2012 by a customer services representative Debbie Hunter. At this time Debbie also issued us with a 30 day/66 hour BT openzone account and voucher (the activation date of the voucher was set at 3rd March 2013 -effectively only giving us 13 days of active time). Debbie also informed us that she would "fasttrack" our broadband order. This second order was placed on the system on 21st March 2013 with a broadband activation date of 25th March 2013 (our home hub delivery was also also delayed to coincide with the new activation date).
This second activation date also passed without our broadband being activated, however Royal Mail did deliver our home hub on the very day they were expected to. On 26th March 2013 we have repeatably contacted BT on the subject of our continued lack of broadband and have been informed once again that the only course of action available is to cancel and resubmit our broadband order as had been done previously.
Considering that we have the same phone line and phone number as the previous occupants of the property (and have been told that they were BT customers) we are at a loss as to why our broadband connection is so difficult to achieve and have yet to be given a definitive answer from BT as to the problem.
The reason for our concern at the continued delay of our broadband connection is that I am a software developer and am required to work from home as often as i am in the office. My work requires access to servers in various locations round the world through secure vpn.
This is not practical or in many cases possible through the use of BT Openzone or mobile data, therefore the continued lack of broadband is beginning to affect my productivity at work. As of this point in time we have yet to be told why our broadband is continually failing to be connected, we have been told repeatedly the wrong things by your representatives and we are now looking at the prospect of another fortnight (as the 8th April 2013 has been quoted as our earliest estimated connection date) without broadband.
This is unacceptable from a company that has the level of resources available that BT do and as it seems, from your restrictions place upon Sky, a holding monopoly on broadband access in our local area. What we require at this point is a definite, assured and quick activation date for our broadband as well as a form of compensation for the repeated ineptitude of your customer services representatives.
I look forward to your speedy response with your assurances that this matter will be dealt with in a manner that is satisfactory to myself.

16 days and still BT can't reset my IP Profile!

After getting one of the Hub 2.0 Type B in March I have been until June fault free. Gone are the constant random disconnects and the annoying flashing orange broadband light.
June 9th 2010 I rang BT and renewed my Broadband contract for 12 months. Was on Anywhere package but cancelled the BT Mobile and went to the unlimited Option 3, with the discount and saving from cancelling the mobile its down to £19.99 a month.
June 10th 2010 and thats the end of my constant 6 - 6.5mb download speed. IP Profile is down to 2000kbps. I ring the Broadband Helpline and its the usual plug into the master socket, change your filters etc etc etc. Then without even asking I'm put through to a floor manager. He checks my account and I ask is this anything to do with my broadband renewal the day before? Line goes silent. Apparently work is being carried out at my local exchange, everyone in the areas speeds will be a lot lower than normal but it will be completed by midnight on June 22nd. He'd personally call me on June 23rd at midday to check the speed has recovered. They carried out a line test and all came back as being fault free.
Asked a few local people connected to the local BT Exchange and funnily enough they have no Broadband speed reduction.
23rd June midday comes and goes, no call. I ring the helpline, there is no floor manager by the name I was given! Theres also no notes on my account from 10th June hence no call back. That's the next hour of my life gone down the drain having to explain everything again. I ask if the work at the local exchange has been finished. What work comes their response. So thats 13 days waiting for nothing. I'm told that my line speed is actually 5.6mb but when I explain the IP Profile is 2000kbps I'm put on hold again. Now onto another supervisor and re-explain yet again. A line test is run and now 3 faults are found. I'm told that an engineer is needed and I'll be called by that department shortly. 2 hours later engineering team call. All the faults have been fixed, its a BT Network fault. IP Profile has been manually reset to my original 7150kbps and within a day all will be fixed. I'm told the case will remain open for 5 days, any problems just ring the normal helpline number. Within minutes my IP Profile is now down to 1000kbps. So much for improving things.
25th June and still IP Profile of my line 1000kbps. Needless to say its a nightmare trying to do anything at all online. Once again I ring the so called Broadband Helpline. Spend ages explaining it all again. I'm told my IP Profile will be reset again as apparently its not been done and someone will call back in a few minutes. They indeed call and assure me its all fixed. I wait an hour (supposed to have taken seconds to fix) run bt speedtester and yup IP Profile for your line is 1000kbps. Another call, another excuse as to whats gone wrong, another supervisor and another line test, yes now apparently lines faulty again. So engineer booked for next day Saturday 26th June. I explain I've made arrangements and I'm out all day, I'm told if I'm not in I'll be charged, I asked about changing to a different day, not allowed you gotta take what your given. Thats my plans for Saturday out the window. I'm told without doubt whatever the problem is the engineer will fix it.
26th June engineer arrives. He's been given no information about whats wrong. I explain it to him and he tells me if its the IP Profile thats the problem he cant do anything as hes just there to make sure the line for the broadband is working. IP Profile is sorted out by Internet Service Provider (BT). The bungalow I live in is pretty new and the master socket is outside. Apparently all new builds now have no master socket inside the building its all outside in a little grey box. He connects to the master socket and gets 5.6mb download speed. Tries inside and gets slightly less. Fair play to him he checked every single telephone socket and took the wires out and re-connected them. There were some spare wires so he put a master socket inside and plugged directly into that. 5.6mb download speed. Connected my Hub and ran BT Speedtester.
Download Speed
899 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 899 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :5728 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
He tells me when BT ring once he's gone tell them to reset the IP Profile. He explained how I can get over 5mb but until BT change my IP Profile 1000kbps is the absolute maximum. BT call, I ask them to reset my IP Profile. No that can't be done, an engineer needs to come out and do that. They'll ring back with a date and time.
They ring back, we've spoken to engineering department and we can reset it. It'll take a maximum of 2 hours. This was at 5pm. They told me not to use the internet or hub until 7pm. Then press the restart button on the hub and all will be fixed. They'll call to check too. Did what I was told, then ran another speedtest and get the same results as above. They call back, its all been fixed! I ask are they sure I'm still getting the same IP Profile of 1000kbps. Low and behold oh its not been reset yet again! Now I'm told theres faults on the line but I can get 5.6 download speed. Yes i can, but not until they rest my IP Profile which is limiting my broadband to 1mb! I ask what happens now? Gotta pass it back to engineers to arrange another one to come out. I asked what the line faults were but he refused to answer.
16 days and still no closer to getting anything fixed. Apparently its in the engineers report which they have been sent to that my IP Profile needs to be rest but apparently that is something which BT are refusing to do.
16 days
4 excuses
4 hours on the phone
1 engineers visit
3 IP Profile resets not done
0 - The total amount of patients I have left with BT!
Heres my Hub Stats if anyone can make sense of it all.
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:04:30
Downstream
5,664 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
14.9 dB / 19.0 dB
Line attenuation (Down/Up)
34.0 dB / 20.5 dB
Output power (Down/Up)
8.8 dBm / 1.5 dBm

Hi and thanks for your reply. 10am today yes sunday and the 3pm callback is 5 hours early. Myself and the rest of the people in the house are woken by BT, then annoyingly when I answer the line goes silent and the call is ended.
The noise margin is a weird one, some people say that mine means I'd have a slow broadband speed but then I actually have a decent speed with the noise margin what it is.
Anyway good news, this mini war with BT looks like its finally over.
Hi and thanks for your reply. 10am today yes sunday and the 3pm callback is 5 hours early. Myself and the rest of the people in the house are woken by BT, then annoyingly when I answer the line goes silent and the call is ended.
The noise margin is a weird one, some people say that mine means I'd have a slow broadband speed but then I actually have a decent speed with the noise margin what it is.
Anyway good news, this mini war with BT looks like its finally over.
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
6211 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6211 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Home Hub 3-- Re-activating BTWIFI and BTFON signal...

I have a Home Hub 3 and some days ago I had to do a factory reset on it. After that I had lost the BTWIFI and BTWIFI-with FON hotspot signals from the hub.
When I logged in to the hub it said “You aren't currently part of the BT FON WiFi Community”.
I found this page on your website: http://bt.custhelp.com/app/answers/detail/a_id/12987/~/i%27ve-changed-my-bt-home-hub-and-my-bt-wi-fi...
I carried out the instructions to opt out and to opt in again, but after 3 days nothing had happened. There were still no hotspot signals from the hub and if I looked at the hub it still said “You aren't currently part of the BT FON WiFi Community”, despite the fact that if I checked my status online it said “opted in”.
I then called the support number 0800 022 3322 recommended on this forum and got the Indian call centre who told me that home hubs do not have a dedicated hotspot signal and that the problem was due to a lack of hotspots in my area….!!!
I then sent a support message using the BT support contact form describing the above problem and asking if they could re-instate the signals manually. This is the reply I received:
“*removed
This reply was also from India and needless to say, I did not phone the help desk as suggested, as this was the same number that had failed me previously. It is obvious that BT staff in India are not aware of how BT provide hotspots in the UK.
I opted out and in again once more at that point, but it is now 5 days since my opt in and nothing has happened at the hub.
So my question is, is there a way of contacting someone in BT in the UK who understands the problem and can arrange for the hotspot signals to be re-activated on the hub.
After all, they were de-activated inadvertently, and you would think that it would be in BT’s interests to activate them again as soon as possible.
I have no complaints about the BT broadband service, and I can understand the need for them to use an inexpensive call centre to filter out most of the simple queries, but in situations where the staff do not understand or cannot help they should refer the customer back to someone in the UK qualified to solve the problem.
Solved!
Go to Solution.

All power to the Mods! I had a letter from Stuart this morning saying he had checked my hub status and that it was queued for activation and that it should happen within 48 hours, but by the time I read his letter it was already activated. He thinks it was a combination of luck and co-incidence, but I blame divine intervention.
So I have marked SJTP’s post as the accepted solution. Thank you.
However, it should not be necessary to resort to these forums and the mods to resolve a problem like this, so I am going to suggest the following to any BT employees who might be interested.
While having a call centre in India is an inexpensive way of dealing with most of the problems raised by BT’s clients, there will always be some problems that are not resolved or are advised badly due to the limited training of call centre staff. At present BT send a customer satisfaction survey after any query of their call centre, but the results are used for their own purposes. What I would suggest is that any unresolved issues at that point should result in the client being given a contact to a UK based technical team so they can have some hope that their issue would be resolved.
This would create a huge boost to BT’s image amongst users and would probably greatly reduce the number of issues on this forum, particularly the ones resulting in negative press for BT.

The One Day and 5 day options ont seem to be worki...

I get as far as the login screen.
I choose buy on the One Day option or the 5 day option and the system hangs
Message at bottom of screen says Waiting for btwifi.purchases.fon.com
When I choose the 30 day option I get connected to the next step in purchasing, but I only need Fon for a few days until my broadband shows up.
HELP Please

Hi bigfrank52, did you get this working or are you still having problems, or has your broadband went active already and you don't need it anymore?
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Software Update Deployment - Compliance Status = Unknown - Client Check passed/active

Hi,
First I want to say, that I found many Forum-Posts which describes a similar issue, but it is not exactly my issue...
I have a ADR (Auto Deployment Rule) which creates every Month a Windows Update Package, and deploys it. The Deployment starts from a custom day, and ends 14 days later (Deadline). Now I have the issue, that the compliance chek in the deployment status is
"reseted" every day (at 0:00) - (at least after the Deadline!)... The Compliance Check starts every day at 0:00 and then tries to reach every Computer again! So if the Computer-object is powered on and responding, it turns over to compliant (because
it is already compliant - the Windows Update Installation works fine...). But if the Computer is not powered on / not responding the next day, it turns over to "Unknown - Client check passed/active" instead of staying in the Status "compliant"
until it is powered on / respinding again, then it changes over to compliant again... Why is that?
Is there a issue with the Client Settings?:
- Software Update Scan (every day)
- Software Update Re-Evaluation (every day)
- Compliance Settings (every day at 0:00) -> but is this not for the Configuration Baselines?
any other ideas?
Patrik

As soon as the computer get the Software Update configuration items, it will start compliance checking, then send the compliance check result to MP.
From your description, the powered on computers sent the state message to the MP when they got the deployment policy. And the frequency of Status Summarizers of updates deployment for a deployment that was modified in the last
30 days is 60 minutes. Because the site server had not recieved the state message from the powered off computers so that the compliance state was changed to Unknown.
Juke Chou
TechNet Community Support

Passed activation day and no broadband!

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