554 No SMTP service here

Hi All,
i am facing problem with incoming mail, some time  outside mail bouncing back with following error
Eg: [email protected]  
 SMTP error from remote mail server after initial connection:
host mail.example.com
[ 3.3.3.3 ( static ip)]: 554 No SMTP service here.
90% of mail getting 10 % only have problem.
my setup as follows,
sonicwall email securty i am using for mail filtering. all incoming and outgoing email through Sonicwall Email security
waiting for valuable advice ....
Bino
Thomas

First (and I've been waiting to find someone with Sonicwall email security), see this gartner report:
http://imagesrv.gartner.com/reprints/214000/214080/214080_1.png;pv3a303be6c24debfe
(http://www.gartner.com/technology/reprints.do?id=1-16XZCJZ&ct=110811&st=sb)
You should really dump Sonicwall for email protection.  :)
ok, ok, as for your actual question, you should telnet to port 25 from an external address to the value of your internet MX record.  See
here for more.  Your email routing may not be configured as you expect.  Additionally, maybe the sonicwall is configured to ignore email traffic from
certain addresses.
Mike Crowley | MVP
My Blog --
Planet Technologies

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    Header Data
    Release Status: Released for Customer
    Released on: 01.10.2007  13:43:04
    Priority: Recommendations/additional info
    Category: Installation information
    Primary Component: BC-SRV-COM Communication Services: Mail, Fax, SMS, Telephony
    Secondary Components: BC-SRV-COM-SPL eMail, Fax and Paging using SMTP Plug-in
    Affected Releases
    Software
    Component Release From
    Release To
    Release And
    subsequent
    SAP_BASIS 60 610 640  
    SAP_BASIS 70 700 700 X
    Related Notes
    960088 - FAQ: Sending SD messages externally
    833396 - Notification of tester with status changes of message
    779972 - SURVEY: Configuration required to receive emails
    622464 - Change: Password change req. entry for "SYSTEM" user type
    607108 - Problem analysis when you send or receive e-mails
    594428 - SXC: Exchange 2003 Server is not supported
    581035 - Problems with SMTP and virtual hosts with the same port
    546147 - SMTP plug-in: MS Exchange sends only to port 25
    519664 - Installation of SAP SEM Release 3.1B GA
    519658 - Upgrade to SAP SEM Release 3.1B GA
    511025 - Bid invitation: No confirmation of receipt
    455142 - SAPconnect: Configuration paging/SMS via HTTP
    455129 - Paging/SMS in different SAP releases
    455127 - E-mail (SMTP) in different SAP releases
    101573 - Internet Mail Gateway: Versions
    17194 - Telefax in various SAP Releases
    Print Selected Notes (PDF) 
    Attributes
    Attribute Value
    Transaction codes EMAIL
    Transaction codes HIER
    Transaction codes SA14
    Transaction codes SBWP
    Transaction codes SCOT
    Transaction codes SICF
    Transaction codes SM36
    Transaction codes SU01
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    mail:protocolsArray:_array_index:3:protocol = "SMTP"
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    mail:protocolsArray:_array_index:3:error = ""
    mail:protocolsArray:_array_index:4:status = "OFF"
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    mail:protocolsArray:_array_index:5:status = "ON"
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    mail:protocolsArray:_array_index:5:protocol = ""
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    Norbert

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    /var/log/mail.log
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