5800 Software Issue - Screen Fuzzing

hey people!
I'm using a 5800XM and over the last few weeks it appears to have developed a software issue... it's not perminant its getting worse and worse!
every time i lock the screen, then unlock it (doesn't seem to matter how long its been locked for), it will show a fuzzy screen. seems to show the correct colours eg: white and blue if i've left it on facebook, red and black when on the background etc...
the only way i can fix this is by rebooting...
i've wiped the phone, removed the memory card and even reset the device... still the same...
FW Version 21.0.025 (up 2 date)
any ideas?
thanks...

The same thing happened to my 5800, at first it wasn't so bad and went back to normal but it gradually got worse and i haad to take it back. I have recentley had my phone back and they told me it needed a software update. Whilst it was getting fixed they updated my phone with the newest software and it works perfectly now, its like it was when it came out of the box!
Hope this helps and you get it sorted.
x

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battery well-charged
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I've tried re-setting and restoring - neither made any difference - and looking for answers in this forum.
Out of warranty. Apple will replace it for £62 but not sure whether its worth anything really.
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Hello egremont russet,
If you have tried resetting and restoring then your iPod has a hardware issue.
Apple does have a battery replacement program that can get you 10% off the cost of a new one if you take into an Apple Retail store.
Hope this helps.
~Julian

I recently took my 27 in i mac to peach mac for service for a flashing green screen. They said it was not a hardware issue but a software issue and want to charge me 99.00 to re-install it. WiIll mac come out with a patch for OS x for this?

I recently took my 27 in I Mac to Peach Mac for service for a flashing green screen. It comes up when I log in. They said it was not a hardware issue but a software issue and want to charge me 99.00 to re-install it. WiIll mac come out with a patch for OS x for this? Is this worth it?

Having a similar issue with my MacBook Pro w/Retina 2012.
I did the reinstall my self and incrementally did the updates by downloading them from Apple's website instead of using the App Store.
I found that the problem occured after updating to OS X 10.9.3.
The issue is in a 4k resolution update for mirroring displays. Not that you should be doing that from an iMac but your packaged update may have been similar even though the update was meant for 2013 MacBook Pro's.
You can try reseting the Nvram chip during boot up by pressing "Option + P + R" keys. You may have to do this after entering your password to log in if you have that set up on your computer. However this only works on certain models of Mac hardware and may not do anything at all.
After you get your second opinion from Apple, if they again confirm it's a software issue, then you should reinstall OS X Mavericks and download updates from the website instead of the app store. This way you control your updates. You will find the OS X 10.9.2 update as well as a seperate security update prior to the released update of the dreaded OS X 10.9.3
Again if you don't want the issue to occur again, then hold off on updating to OS X 10.9.3, but be cautioned that you do so at the risk of leaving your computer less secured even though it will seem to run better.

5800 XpressMusic Software Issues

After playing the phone for about a week, I found a number of software issues as follow:
1) In the built-in web browser, it is not able to start a new line in multiline input control with the 'Enter' key.
2) The predictive text input will be turned off automatically. This is the step to reproduce the error. Enable the predictive text input. Then go to www.gmail.com. Click on the username input. Click on the password box and then click it back to the username input. You can observe that the predictive text input is turned off.
3) The keyboard input becomes slow when the text messages length is long. This is a problem when you are replying text to a prevous e-mail which you normally will have the previous e-mail conversation appended after your input.
4) The built-in web browser can not be used to connect to the facebook full site.
5) When you take the picture, the picture output is different (in terms of the exposure settings & orientation) if you use the camera button on the touch screen against the physical shutter button.
6) Calendar are not restored to the phone either using the backup created using the file manager in the phone or using the Nokia OVI suite on the PC.

15-Dec-2008 06:31 PM
pr1nc3 wrote:
o gosh ttoooo much wining ... guys im a nokia user for the past 4-5 years i used almost all the kewl gadget tyypo phones never had any issue with the phones, u guys must be downloading some third part non compatible stuff, or not supported files to your phones thats why,
i used n95 that evry body complained abt ,hanging restarting blah blah.. when it came in the begining i used and download all types of scrappy softs..i saw results. never had any problems with the phone itself ,may be some 3rd party apps gave problems once in a while. used n73,n82,n81,e51,e65,e90,e66,e71, ....... list goes on..!!! all phones for 2- 5 months... never had any problems.. i had one slight problem with n78 only ,, earpeice speaker sound was low,, then later came to know there is a screen protector covering the speaker.. thats it..
i m amazed to see all these reviews... darn.. tooo much problems.!!!
You are correct. I have not had nearly as many of these problems that people are having. Not even close. I had one of the first gen N95's with the **bleep** battery but the phone worked well after the first upgrade.
I have an open challenge to anyone here to provide one phone, just one that has no problem. From the iPhone to any SE or Samsung phone, to Motorola. ALL phones this complicated are prone to problems because us, the consumers want faster, better, more features and we want it now. The product cycle for a phone is about 6 months from conception to birth. There is no way to properly test and debug all things in this period.
So anyone, please show me where there is a perfect phone out of the box.
Show the KUDOS button some love.... Hit that bad boy.... It don't hurt....
Apple iPhone 5,
Retina MacBook Pro, iPad Mini, Nikon D4

Nokia 5800 Software Version V31.0.101 failed to up...

Hi Nokia!
I purchased your Nokia 5800 Xpress Music mobile phone and I am trying to update the software/driver to improve 1: Touch Screen scrolling, 2: version of OviMaps, 3: Ovi Contacts, 4: SW application, and 5: WLAN performance.
I called technical support for mobile phones, unfortunately it is unavailable according to the recording, i've waited for i think its wrong, but nothing happened the call dropped.
The current software version is V31.0.101, Software version date: 16-09-2009, type: RM-356 and it does not upgrade. I have tried using my phone options to upgrade/update the software, this did not work, i have tried using the Nokia Software Updater but it can not find the new version of the software, and I have tried searching for the new software version by using my phone code under the battery and still it can not find the new software version.
Has anyone resolve this issue? I need help on resolving this issue.
Nokia any solution?
I hope to hear from you soon.
Have a good one.
Cheers!
03/02/2010

NOKIA 5800
Mobile Issues
The phone touch screen is not very responsive.
Limited setting/shortcut you can set on the main screen.
Alarm is inconsistent. Sometimes it’s late.
Clock settings/time zone is not working properly.
The charger port on the phone is a bit loose. Charging gets interrupted even if there is only little movement.
Option is to update NOKIAs 5800 software. Current version is V31.0.101, the latest version is V40.0.005.
Nokia PC Suite / Nokia Software Updater cannot find the update
Tried to use the mobiles code, still cannot find the update
My mate has the same mobile NOKIA 5800 on a Virgin Mobile plan; he was able to update the software. I got images of his phone and my phone with different versions, mine was the old version his got the new 40.0.005 His mate has the same phone as well, which they manage to update the software. He tried helping me update the software, but ended up unable to update the software and got frustrated.
Option is to speak with TeleChoice Barrack Street. After TeleChoice checked the phone why it will not upgrade they suggested having the phone serviced/checked by Nokia Care in Morley.
I let Nokia have a look at the mobile/issue, they told me they will be able to update the software for me, I left my mobile with them, and after 3 business days and the going back and forth to Nokia, and they were unable to update the software. Very sadly, they said it’s being locked by Optus.
I am using 3 as my provider, the mobile I bought it outright from TeleChoice, no plan whatsoever. So I don’t understand why Nokia said it is being locked by Optus.
The option provided for me is to patiently wait for updates, which is available now or to return the product.
Now I am processing a replacement of the device from TeleChoice 10/02/03, hoping to have the issue rectified. They should rectify this, or there will be a violation againts fair trading.

Nokia 5800 software update (from V31.0.101 to V40....

Does anybody works for Nokia here? I'm still hopeful to get real answers from real Nokia Support employees.
This is my post so far. An I also responded on the I hate my Nokia 5800. But I dont really hate it yet. I jus need the sotware to update.
Hi Nokia!
I purchased your Nokia 5800 Xpress Music mobile phone and I am trying to update the software/driver to improve 1: Touch Screen scrolling, 2: version of OviMaps, 3: Ovi Contacts, 4: SW application, and 5: WLAN performance.
I called technical support for mobile phones, unfortunately it is unavailable according to the recording, i've waited for thinking its a wrong message, but nothing happened the call dropped after the message.
The current software version is V31.0.101 and it does not upgrade. I have tried using my phone options to upgrade/update the software, this did not work, i have tried using the Nokia Software Updater but it can not find the new version of the software, and I have tried searching for the new software version by using my phone code under the battery and still it can not find the new software version.
I need help on resolving this issue.
I hope to hear from you soon.
Have a good one.
Cheers!
03/02/2010
Done all the reset and the reinstallation oof firmware.
NOKIA 5800
Mobile Issues
The phone touch screen is not very responsive.
Limited setting/shortcut you can set on the main screen.
Alarm is inconsistent. Sometimes it’s late.
Clock settings/time zone is not working properly.
The charger port on the phone is a bit loose. Charging gets interrupted even if there is only little movement.
Option is to update NOKIAs 5800 software. Current version is V31.0.101, the latest version is V40.0.005.
Nokia PC Suite / Nokia Software Updater cannot find the update
Tried to use the mobiles code, still cannot find the update
My mate has the same mobile NOKIA 5800 on a Virgin Mobile plan; he was able to update the software. I got images of his phone and my phone with different versions, mine was the old version his got the new 40.0.005 His mate has the same phone as well, which they manage to update the software. He tried helping me update the software, but ended up unable to update the software and got frustrated.
Option is to speak with TeleChoice Barrack Street. After TeleChoice checked the phone why it will not upgrade they suggested having the phone serviced/checked by Nokia Care in Morley.
I let Nokia have a look at the mobile/issue, they told me they will be able to update the software for me, I left my mobile with them, and after 3 business days and the going back and forth to Nokia, and they were unable to update the software. Very sadly, they said it’s being locked by Optus.
I am using 3 as my provider, the mobile I bought it outright from TeleChoice, no plan whatsoever. So I don’t understand why Nokia said it is being locked by Optus.
The option provided for me is to patiently wait for updates, which is available now or to return the product.
Now I am processing a replacement of the device from TeleChoice 10/02/03, hoping to have the issue rectified. They should rectify this, or there will be a violation againts fair trading.
Attachments:
Image029.jpg ‏206 KB

Actually, it has nothing to do with locking to their network. That's a totally different problem altogether that's independent from the branding.
What's happening here is altering the firmware so that it contains Three's logo and links to some of their services in the menu. Plus maybe a few alterations to maintain compatibility with the network, although they should be minor since unbranded phones will work on Three.
The trouble with making these alterations to updated firmware is that it takes time and therefore money to do it, and they get nothing in return. That's why it's such a low priority for network operators to approve updates.
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

Lion 10.7 Only Boots in Safe Mode. Is This a Hardware or Software Issue?

Hi. On my iMac late 2009 i7 8GB bought last March only. I reinstalled Lion (I didn't erase the whole disk because I have Boot Camp Windows and I have filed there) and it can only boot in safe mode if I use the Mac's built-in EFI bootloader (where you have to press option on restart) menu then press shift after choosing the iMac OS X hardisk. I've been trying to fix it for around 4 days now today. I'm tempted to take it to the authorized Mac shop but that could take weeks to months in our country. If I let it boot normally, it would seem to have a kernel panic and would stop at the white/gray screen. Verbose mode showed that is stopped at something 10 of these like: nstat fail.
Is this a GPU hardware problem, specifically the 3D element of this 4850M GPU? I'd like to do load each kext, each extension manually but I can't find them in Lion. When I use the Lion DVD or the Lion Recovery partition, it's very sluggish, every click and process takes 20 seconds to minutes. If I try to boot in Linux, Snow Leopard DVD or Snow Leopard external hardisk, there seems to be a kernel panic. It's either just a black screen or a garbled screen.
I want to erase/format the iMac's hardisk but in Safe Mode, it can't be mounted even if I use Disk Utility. If only there's a way to force it to mount, I can save some Windows 7 file to one of my external hardisk or flash drive. Does anyone know of an app or program that can mount NTFS files on Lion's Safe mode?
If it's a Lion bug, has Lion somehow corrupted the Mac's built-in (hardware not the EFI partition in the hardisk) EFI or somehow corrupted the Mac or GPU's ROM? Could it be a new OS X virus? Should I then perform in Safe Mode to flash the GPU ROM and the Mac's ROM again (I have the latest)?
Do you think if I erased the whole drive, reinstalled it again with either Snow Leopard (assuming it doesn't boot into a garbled screen) or Lion things will go back to normal?
Has anyone experienced something like this? What was the culprit (was it a hardware or software issue) and what was the solution?
Gbu.

Hi thanks for all the concern and replies. I've tried all that.
I had just got it back from the shop last Friday. It was there for around two weeks. It was a faulty GPU (when you see garbled display that's consisten when booting it the GPU). I have a strong feeling it's related to the Lion install 10.7 or 10.7.1 and may be similar to reports of Mac laptops overheating. It's good the GPU is removable, it might have taken 3 week or a month if it had been the whole board.
It's a blessing in disguise though as with all or most cases because I also got to have the LCD replaced for excessive backlight bleeding (in my opinion), the dead pixel from the previous LCD isn't there anymore (though under the glass there're some smudges but nothing crucial). The backlight bleeding is still the same though in my opinion but at least it's new.
It's a great thing I bought Applecare. I didn't buy it for the iPhone because that's more durable (my iPhone 3G's 3 years old now and it's still solid. Although there are scratches and a crack at the back at the bottom, got sqeezed under the table I think when I sat). I think Applecare is a good recommend for things that get hot like desktop and laptop Macs(are the iOS considered Macs btw?) which are twice or thrice the price of iOS devices.
Gbu.

Is this hardware or software issue

Hello
i bought my macbook pro 2 months ago, it was all okay and i was more than satisfied with its performance. 3 days ago, i was working on my macbook and i was using alot of applications, suddenly, mac freezes, i thought that was just 1 time thing, after that it started to freeze a lot, the screen either go to blue color, freeze, or some pixels shows and some n't. i re-installed mac os x snow leopard, while installing i got the same problem many times, finally i made it and re-installed lion again. but the same problem is still there, i have windows installed using bootcamp, and the problem is there also. sometimes everything freeze, but sometimes music still playing.
this is very depressing for me, im like 90% sure that this is a hardware problem, it's still new to send it to support. im still hoping that this is a software issue
anyone had this issue before? those are some links to the problem
http://dl.dropbox.com/u/2128201/mbp1.png
http://dl.dropbox.com/u/2128201/mbp2.jpg
http://dl.dropbox.com/u/2128201/mbp3.jpg
Thank you

If you haven't already done so, run Software Update to see whether there's a firmware update for your model. Failing that, call AppleCare.

Nokia 5530 XM, phone software issues/headaches

Hello,
I got my 5530 XM around 2 months ago. It was my first Nokia (been a Sony Eric fan for over 5 years). Anyway i liked its touch interface and all.
But then i noticed the phone would restart (reddish/grayish horizontal lines leading to a white screen and then reboot) on average once/twice a day randomly.
I used the nokia update software to get the latest firmware, with that applied, the restarts frequency was decreased. But around 3 weeks ago, i noticed th phone would become unresponsive at times. Like i'd click on a menu item and i'd hear the small vibration of the force feedback, but nothing would launch, in such situations the phone won't respond to any touches, other than lock/unlock slide key and the turn on/off switch.
The only way to get out of that is to restart the phone. But this unresponsiveness is really annoying. I also did a re-install of the firmware from the nokia-software-updater 2 days ago, but the phone still gets stuck in unresponsive state. Sometimes you get unresponsiveness while you're receving a call. You can click all you want to accept the call but nothing would happen. sometimes i have to remove the phone cover and take out the battery and then put it back in and start the phone again to make things go back to normal.
Other than that, at times i'm unable to launch the camera. Its such an embarassment to be a nokia users, 2,3 times at party with friends i had to take some pictures with my NEW NOKIA 5530 and i noticed the camera wouldn't launch (From applications > Camera), there is the small circle on top of the camera icon (that appears for minimized applications), but clicking the icon does nothing.
Even restarting the phone doesnt help.
My phone is still within its 10/12 month warranty period. but i'm truly disappointed in nokia's software. Can someone please help me fix this problem? i've never faced any software issues with my other brand fones and i really love the touch feature of this phone and the interface but the UnTested Operaing System from Nokia is really becoming a headache for me.
Being a software engineer myself, it makes me wonder if there is any quality assurance going on in software departments at nokia. I remember watching a Nokia video on youtube showing how nice and long their hardware quality assurance tests were > which lead me to buying nokia 5530 as my next phone, but this software, it makes me dislike the phone more every passing day
someone help please....
- A new nokia user
Message Edited by milkywayer on 07-Jan-2010 09:12 AM

hi!
i also have dis problem wid my nokia 5530.igave it to nokia care centre they updated my software version but again i am facing restarting problem.red or green lines appear and my phone reboots.i am a nokia user.i had used many of nokia's models but never faced dis restarting problem.i also want help 4m anyone.
thanks 2 all

When I try to shutdown the MBP system (10.7.2) hang up on Software update screen...

When I try to shutdown the MBP system (10.7.2) hang up on Software update screen... After this,restart only by powerbutton.
HD cheked - OK, permossion -OK.
Whats happens?

I haven't seen that one reported before.
In the course of your troubleshooting to date have you worked through the version of the following document that is appropriate to your Windows OS?
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

Captivate 8 theme overrides software simulation screen shots

Hello,
I created a customer theme for my company. I create a new responsive project and use the theme created. when I try to add a software simulation slide(s); the theme replaces the screen shots of the simulation. The mouse movements and button clicks are retained. When I change to a shipped theme, the software simulation screen shots appear. I do not know what setting to trigger to have the software simulation screen shots override the theme. Can you help?
Thanks,
Peter

Hmm, I suspect you deleted or edited the Blank daughter master slide that
is used by software simulation slides. Another user had the same issue a
while ago.

Fourth Generation iPod Software Issues

Hi, I've been reading through the threads here on problems people have been having with their iPod skipping over songs. I have a click-wheel iPod (b&w screen), 20GB.
I had this problem previously and the folks at my local Apple Store told me on Tuesday (11/7) it was a software issue, and instructed me to upgrade to the latest version of iTunes and restore my iPod. I did both of these, and everything worked fine until a few days later, when my iPod started skipping over songs again. I can't get to the Apple Store again until Tuesday, and I'd like to know if there's anything else that I can try in the meanwhile. The skipping over is also not limited to store-bought songs. Sometimes whole albums cannot be played.
My library on my MacBook (which I just got in October) was imported from my old iBook, so I'm wondering if that might be causing the problem(as in maybe something got messed up in the transfer), but I'm not having any problems with iTunes at all. I'd really appreciate any help you could give me. Thanks a lot.
MacBook
MacBook

I cannot confirm it, but it seems that many cases have been reported about the 4th Gen iPods with the skipping problem, which of course included my 60G Photo as well. I have managed to solve it, which very likely due to some bad sectors on the HD of the iPod
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
You may need to do it for several times in order to get better result, but bear in mind it can't solve the skipping 100%, but it will reduce the skipping frequent.

Software Issue, Hardware Issue, or both?

Hello all,
I have a NB205-N311/W which I purchased in December 2009. It's worked perfectly, if a little slow at times, since then. However, in the past week, I've been opening up internet windows and having it immediately become unresponsive. Sometimes, it recovers and sometimes I need to close the window to solve the problem. I've tried not running too many programs at once and that seems to help but it does not solve the problem. My computer has also gotten a black screen twice in the last week. When it happens, I restart it and everything works normally (albiet slowly and sometimes freezing, like I've described). What I'm wondering is if this is a software problem or a hardware problem. Sometimes when it freezes, a message pops up that says "Skype Toolbars is not working. Stop this function now?" and "Shockwave Plug in is not working. Stop this function now? " or something similar.
Any help would be appreciated, particularly since I live abroad and cannot deal with this issue by phone.

Everything you report is consistent with a SOFTWARE issue relating to the latest release of the Chrome browser (version 19). Especially since you report that the problems began shortly after the latest version was released.
I'm pretty sure that the "error reports" you are seeing are generated by Chrome. It is basically saying: "Oooops... I've crashed. Let me report this crash back to the Mother Ship (Google) so that they can look into the problem, and possibly fix it."
Most likely you installed a plugin in an earlier release of Chrome, but that version of the plugin is no longer compatible with the latest release of Chrome. So chances are good that all you need to do is check and update your Chrome plugins. Since you report crashes in Skype Toolbar and Shockwave, it would be prudent to check those two plugins in particular. But you really should update them all.
Unfortunately, I don't use Chrome often enough to give you detailed instructions. Check the help feature within Chrome itself, or the help pages of the Google Chrome website.
That said, you could have a hardware problem, too. So fix the Chrome plugin problem first, then see whether there are still unresolved issues.
RAM and disk are two entirely different things. RAM is the working memory of the computer. Based on your report, it looks like you have enough RAM to run the programs you typically use.
You don't report either the capacity of your internal disk nor how full your internal disk is. So it's hard to advise you on that. However unless you have less than 10% free space on your internal disk, that shouldn't be a problem, either. So moving files off your internal disk onto an external disk probably won't help much, if at all.
HOWEVER, if you are NOT routinely backing up your pictures and files to an external device of some kind, then you really should start right away, because otherwise you are at GREAT RISK of losing everything if your internal disk crashes. This advice is especially relevant to you, because you have an older disk that is likely to be nearing the end of its useful service life, AND you have some reason to suspect that your machine may not be running quite right.
HTH... -- EstherD

Desktop Software Issues

INFO:
- Sprint
- Style 9670 OS6
- plenty of internal storage space
- pulls dont work as it gets stuck in restart loop
hey, i had a string of problems with updates for the BB:
#1 app world (most recent update and the previous one) insisted for an update and ended up crashing the phone; ended up running 3.0 for a while....after a couple reinstalls and wipes and deleting appworld files on the sd card, now it runs the most recent app world version
#2 after having to reinstall all applications and settings, etc., the only app that doesnt work properly is iheartradio (which used to work fine) where when it is "fetching cities..." it's still processing (no freezing) but never gets to the main screen and clocks every now and then...tried 4 ways to solve it:
deleting app from appworld, restart and reinstall = no fix.
deleting app from application storage, restart and reinstall = no fix.
deleting app from home screen, restart and reinstall = no fix.
using desktop software to delete the app, then reinstalling from app world........ran into another issue which is the main subject of this post
#3 so when i proceed with the core application update, everything installs and then it comes to the phone restarting, it gets stuck in an eternal restart loop....luckily i use BB protect as well as a backup to restore the phone but i'm reluctant to try the update again as it takes up too much time to restore the phone prior to the restart loop
please advise, thanks!
also, here's a link to show whats included in the update:
https://docs.google.com/presentation/d/1qayGFI0zCm6ZhFly0JNuAQt8HtJHkZr5MYDCXFb6ULQ/edit
i'm wondering if its a software issue as it seems OS6 support is dwindling...

*UPDATE
- turns out that downloading the iheartradio app directly from the website works flawlessly but i still have the same issue with the desktop software update

Installing Software Utilizing Screen Sharing

Hi
I recently gave my sister-in-law a MacBook and frequently have to tweak it using screen sharing as she travels a lot is not very computer literate.
Question: Is it possible to install software via screen share - she somehow lost her copy of pages (has keynote and numbers) and I would like to reinstall.
Thanks

There are two issues here, one is installing over screen share and the second is licensing.
The Family Pack does not cover computers outside your household.
From http://store.apple.com/us/product/MB943Z/A
The Family Pack Software License Agreement allows you to install and use one copy of the Apple software on up to a maximum of five (5) Apple-labeled computers at a time *as long as those computers are located in the same household and used by persons who occupy that household*. By “household” we mean a person or persons who share the same housing unit such as a home, apartment, mobile home, or condominium, including students who are primary residents of that household but reside at a separate on-campus location.
When you gave her the MacBook you were in a grey area of the law, as the software was licensed for use in your household and may not be transferable, unless you transfer the whole licence to her household - in which case you would need a new copy...
Of course if you still own the MacBook and have merely lent it to your sister in law then it probably is still licensed...
Possible to install over screen sharing, but you would need to copy over the installation files over to her computer.

5800 Software Issue - Screen Fuzzing

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