7 days before Infinity Hub Phone disconnected - no...

Hi everyone,
As a neewbie, apologies if my situation is what I should be expecting.
Yesterday I ordered an upgrade from Broadband 3 to Infinity 2.
I had a £2 loyalty bonus on the Broadband3 but this was to be lost on the upgrade.
I received 2 emails one confirming I had requested the "hub phone" to be disconnected! I hadn't but realise that with Infinity I lose the option to keep it.
The second email was to confirm our discussion about "BT Vision" - There had been NO conversation about BT Vision - I then realised that it was addressed to Mm? and the telephone number was not mine!
I looked at the "track my order" and the info there at least seems to be correct.
I tried phoning BT, and even speaking to someone in the UK didn't get the impression that the agent really cared!
Today my Hub Phone was disconnected - Hopefully my existing phone and broadband won't go the same way.
Michael (who thinks he should have stayed with his 2Mb rather than try the promise of 36Mb)

My Broad Band Talk was disabled fairly soon after (a day or so) ordering Infinity. I also had an email telling me.
However my ADSL BroadBand continued working up to the Infinity installation day.
Sad to hear about your delayed HH3 delivery and hope it arrives on time however it is cutting it fine.
Mine arrived on the Wednesday and Infinity installed on the Friday. Edit come to think of it this was only 4 working days after I had ordered.
This gave me a couple of days to remove my HH2 and use the HH3 on my existing BT broadband.
Imho I found very little difference between the HH2 and HH3..... I was still able to receive a similar strength signal at the bottom of the garden... no better or no no worse.
Anyhow good luck for your installation and please let us know how it goes.
Ohhh and lets hope those two parallel lines do end up having a HH3 and Openreach Modem connected to them.... 
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

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