8.1 Pro Pack Install Error - Couldn't Complete the Updates, Undoing Changes

I have attempted to install the Windows 8.1 Pro Pack 64 Bit for my new Dell Inspiron 11.  I entered the product key, and the download began normally - I saw the update finishing at 100% and it said do not turn off computer, etc.  Shortly after
the next message was "We couldn't complete the updates, Undoing changes, Don't turn off your computer.
Please help...
Steve

Hi,
Thank you for your update. In addition to disable the anti-virus, for the others who might take a look into this thread, please also try the methods mentioned in the below article:
Troubleshoot problems with installing updates
Also we may first try to use  Windows Update Troubleshooter.
Best regards
Michael Shao
TechNet Community Support

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