$800 lie- Where can I send this complaint?

I called two days before I left for Guatemala and the person on the phone told me that sending and receiving texts were free because something that deals with my phone being globally connected (I have a S4). I asked him again to verify about the texting being free and he said yes. So when in Guatemala we texted as we usually do because we were reassured by the representative that texting was free. I get my bill in late March and it is $800 over the usual month. I called that night and the representative on the phone said texting out of the country is never free, but they will listen to the phone call and call me in 1-2 days. I called back 4 days later to say I have not heard anything. The representative I talked to said there was never a request but she would do it then. It would take 5-7 business days and I would get called back. I called yesterday, which would have been the 7th business day and was told that no one has listened to the phone call. The person then told me the best thing to do is go to the website and email the complaint so it can be fixed. I come on here and find out there is no email to send it to. I just chatted with someone through Verizon's live chat and they said that I would have to call the global usage number.
I have been lied to, charged $800 because of that, and being continued to be lied to while not getting anything done. If we were not lied to about the texts being free, we would not have texted as we did, but we believed our representative. We have been a customer since 1995, prior to even being the Verizon we know now, and this just disgust and frustrates me.
What can I do? Who can I contact that will actually have the power to get something done?

@VerizonCustomer626
I am terribly sorry for your experience! You should have been able to enjoy your trip to Guatemala, while not having to worry about staying in touch with friends and family back home. I want to ensure you are aware of your global options for the next time you travel abroad.
Although, depending on your current calling plan, we do offer unlimited international texting while in the U.S., when traveling outside of the U.S. you may incur global messaging charges. I will include a link for global rate information here: http://vz.to/OFyn7n. Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport

Similar Messages

My ipad1 had a gray are across the middle of the screen. How do I get an estimate of how much it will cost to repair it. If I can't where can I send this so it will be recycled responsibly?

I have an iPad 1. I have a gray bar across the middle of the iPad. I have heard this is a common problem among the first generation iPads. How to I get an estimate on how much it will cost to get fixed, and if that is not possible, where to send this (and my broken iPods) so they can be recycled responsibly?

If you head over to ifixit.com, you can check out their replacement guides for each of the items you feel needs replacing. The cost for the parts is listed there. It would be that cost + labor at an Apple store. I'm not sure if they would replace things that are cracked as that is cosmetic damage and doesn't affect how well (or poorly) the computer works. You would have to bring it to a store and ask.
~Lyssa

Where can I send a complaint email (not to the worthless BB online reps)?

I want to complain directly to someone in charge, not the worthless Best Buy online customer support.
A couple of weeks ago, I called my local Best Buy and inquired about the Galaxy Note 4 promo, specifically the Verizon version. I explained on the phone that I wanted to buy the Verizon Note 4 at full retail price (so as to not lose my unlimited data). I was assured that I could buy it full retail and take advantage of the $200 trade in promo.
The next day I went in to preorder it, and was at first told that I couldn't preorder at full price. After getting a manager, I was able to place my preorder, and again asked about the promo, again being told it would work at full retail.
A few days later, I read online that people were stating you couldn't qualify for the promo at full retail, so once again I called and asked, and was again told it would work.
A week ago, I went back with my trade in device to make sure it would be acceptable for the promo (it was), and I asked again. The store associate wasn't sure, so he called the mobile manager who told him that yes, I could use the $200 trade in promo if I was buying at full retail.
That's 4 different times I asked, and four different times I was assured it was OK. Then, on the day it released, I started reading online from people who were told they didn't qualify for the promo unless they entered a new contract or extended a current one, and that full retail phones didn't qualify. So I called again, and lo and behold, I was told that you couldn't do it and never could. I was told that all Best Buy promotions required a contract renewal or extension and always had. The mobile manager even told me that the terms and conditions stated that a contract renewal was required, and argued with me when I told him they didn't. I actually had to read them to him right off your website, after which he went to the site and read them himself. After admitting they didn't state that, he told me I was out of luck and that I wouldn't be getting the $200 trade in unless I renewed my contract. He was somewhaty rude about it at first, but got better as the call went on.
I am livid! Besides the fact that I was told over and over again that a contract wasn't required, NONE of the Best Buy terms printed anywhere (online or in the store) stated this was a requirement right up to the day the preorder period ended and the promo was taken down.
I want the email of someone at corporate HQ. I will never buy anything from this fraud of a company again, and I will disuade anyone I can from purchasing from Best Buy on any and every online forum I can find.

Good afternoon tedkord,
Welcome to the forum! I’m sure you were very excited to get your hands on the Samsung Galaxy Note 4 after its release. It is disheartening to hear that your experience with the $200 gift card trade-in promotion may have gone so awry due to some misinformation.
It is true that a 2-year agreement or installment billing agreement is required to qualify for this promotion. Our associates and agents should have all of the necessary information available to provide our customers with accurate and transparent information. It certainly seems like this may not have occurred during your interactions. I apologize if this is not what you were advised when you inquired on multiple occasions in regards to your desire to purchase the phone at full retail price.
I am sorry if this was not the news you were hoping for when you reached out to us on the forum. I hope that in the future you will give us the opportunity to provide you with a better experience, and that this particular experience has not influenced your future shopping destination.
If you should have any questions, please let me know.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Where can I send a complaint about an authorized apple reseller?

I couldn't find the exact forum place for this and I've called apple multiple times only to get no help, because no one knew how to help me.
I went to an authorized apple reseller in my university bookstore and ordered an iPad one month ago AND I paid for it. I still haven't gotten it and no attempts at speaking to my bookstore have helped. A student told me that upon ordering it should arrive within a day or two and this means that within this whole month it hasn't even been ordered!
I'm scared I've basically been robbed and have no clue how to get help from Apple. Any advice?

1-800-275-2273
I would also write Apple corporate if that number does not help.
Barry

Where can I send an ipod touch?

Where can I send a ipod touch, for it to get fixed? Anywhere besides apple store that I could absolutely trust. I don't want to send it in the mail either, because I don't want to get scammed. I guess I can go to an Apple store if I had to. But, my warrenty is up. Could they fix it, but would I have to pay more.
Problem(s):
- screen is cracked at bottom right corner going 1/4 of way up.
- Music won't play out of headphones. I tried cleaning it and wiggling it, but nothing. It plays, but it only has either the words of the song, or the music of the song. (NOT the words) I could press down in front of it for a while to make it work, but it doesn't work that way anymore. (Thats how the screen cracked I think.)
So can any of you look it up, and find what price I'd be looking at without buying another ipod touch. If, it's to much I might as well buy another ipod, NOt a touch, and only have it for music.

Ummmm, yeah I don't want to send it anywhere, I want to be able to give it to somebody. And I do not want to drive a long way away just to do this either. I might end up just getting a new ipod, but not a touch. Because those suck with the headphone jack! Thanks for replying though.
I also cracked my screen even more, only a little bit though. :/ I am going to leave it at my house for a while, because I don't want to crack it anymore.

Where can I send my pair of MDR-R10 to be repaired??

I have a pair of MDR-R10 headphones that could use a tune up.
Where can I send them??
Thanks.
Solved!
Go to Solution.

I bought several pieces of electronic equipment including a laptop from a local Sony Outlet here Lewes, DE. . When I bought the computer I was told I had two choices of service. I could bring it back to the outlet store and they would send it out for repair or replacement, or I could have Sony come to me to repair it or replace it. There is also a 3rd choice, Sony's Web Site, www.sony.com appears to have support for sending your equipment to them for repair. Hope this helps some.

Where can I send my phone to get the headphone jack repaired?

Yesterday, I accidentally got the tip of my headphones stuck inside the headphone jack of my iPhone 5s. I know that other people have had this problem and looked up various tutorials on how to get it out. I used superglue for all of them and now I am afraid I may have superglued the headphone jack in place. This needs to repaired because my phone is stuck on headphone mode so I can't hear music, alarms, calls, texts, etc. when they come in.
Where can I send my phone to be repaired? Should I do it by mail or take it to the Genius bar at apple? Also, what kind of insurance could cover it, and how much does it cost? Thanks

You can visit an Apple Store next to your place, but you might think about making an appointment before you visit to avoid long waiting times in front of the Genuis Bar.
You can also arrange the service by contacting Apple Support:
iPhone - Contact Support - Apple Support
Supergluing the headphone jack is not covered by Apple's warranty, you might have to pay the service fee to get the phone replaced by another device.
Out-of-warranty repair service
If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
Read Apple’s Repair Terms and Conditions
Model
Out-of-warranty service fee
Battery service*
iPhone 6 Plus
$329
$79
*available only if battery
fails Apple’s diagnostic test
iPhone 6
$299
iPhone 5s, iPhone 5c, iPhone 5
$269
iPhone 4s
$199
iPhone 4, iPhone 3GS, iPhone 3G,
Original iPhone
$149
Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.
copied from Apple - Support - Service Answer Center

I have replaced my faulty hard drive on my macbook air 1.1 and need to reinstall the original software where can in find this on the apple web site?

I have replaced my faulty hard drive on my macbook air 1.1 with a new ssd, I need to reinstall the original software,where can I find this on the apple site?

There is no download for the software. The factory software that you are looking for is called ilife. It is all of the software that would have came preinstalled with your mac on your original hard drive when you first bought it. You will have to get new software on your computer. This might actually be a great opurtunity to upgrade to Lions. Search the Lions software in the mac store and it will come up. Click add to cart and check out. The price for it is $20. I defientely recomend Lions, it has alot of new great features. Then wate for the install disk to come in the mail. when it come just pop it in and follow the step by step instructions. If you dont want to upgrade to lions however you can download the ilife package from apple.com for a small price. Hope this helps.

Please could somebody help me I have an iMac which came with Tiger 10.4.10 installed I have lost my disks and I need to re-install after a hard drive failure. Where can I find this? I will upgrade to Snow Leopard after but I cannot go straight to SL

Please could somebody help me I have an iMac which came with Tiger 10.4.10 installed I have lost my disks and I need to re-install after a hard drive failure. Where can I find this? I will upgrade to Snow Leopard after but I cannot go straight to SL

You can go strait to SL, all you need is a retail SL DVD available from Apple for $20. The US online store has them at:
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard

I want to upgrade my hardd drive? Where can I purchase this?

I looked on the apple store website but couldn't find a place to purchase a bigger hard drive, where can I find this on the Australia apple site?
Also, do all hard drives have to be mac? just to be sure!!

Well - recommendations on the brand and model of hard drive to buy (and to avoid), as with recommendations for third-party RAM and graphics cards will vary with personal experience, reports from this forum and elsewhere, and the arrival and demise of specific models.
It also depends on what you are going to use it for, how much you want to spend and what is currently available in your country. An example for the S[erial]ATA drive type required here
http://www.shopbot.com.au/default.asp?kw=sata300gbdrive&position=search
Perhaps if you have a browse and post the links of specific SATA drives that catch your eye you will get some feedback on them...
It will also help if you state exactly what you will be using the drive for.
The D-I-Y instructions are here
http://docs.info.apple.com/article.html?artnum=26276
The data and power cables needed for an additional drive should be already in the G5, tucked in below drive bay 'B'.
Personally - I have the original Seagate 160GB plus an additional Seagate 300GB in this venerable DP2. Both are working ok. Some find the Seagates "noisy" but the harmless access sound can be reassuring in the absence of a drive access indicator LED...
The original 160 remains the boot drive and the 300 is used for scratch and data.
G5 DP2(A) 4GB; HD160+300; DVR-110D; 9800proSE(VeraxG03)/X800XT; 20"ACD; EyeTV-DTT; f/w800 200GB; iSight; iSkint
OS X 10.4.6

Hi All,Where can any send me material on ABAP-HR urgent please

Hi All,Where can any send me material on ABAP-HR urgent please .
Thanks&regards.
Bharat Kumar.

Hi,
Here is a good start......
http://www.planetsap.com/hr_abap_main_page.htm
http://help.sap.com/saphelp_nw2004s/helpdata/en/c6/8a15381b80436ce10000009b38f8cf/frameset.
Regards

When installing the latest version of Flashplayer I am asked to close Spotify help EH. Where can I find this application to be able to close it?

When installing the latest version of Flashplayer I am asked to close Spotify help EH. Where can I find this application to be able to close it?

Use your operating system's tools to close running processes. If you don't know how, tell us your OS.

I have a MacBookPro5,5 how do i connect it to my hdtv WITH BOTH AUDIO AND VIDEO? and where can i buy this cable(s)?

i have a MacBookPro5,5 how do i connect it to my hdtv WITH BOTH AUDIO AND VIDEO? and where can i buy this cable(s)?

thank you roger. i have attempted to connect my mbp now 3 times (all different ways with different cables purchased) but unfortunately no success. i understand that with me having an older mbp it can be a challenge. i have found this page http://www.wikihow.com/Connect-a-Macbook-to-a-TV but with my unsuccessful history, i have become skeptical. i will try your suggestion and let you know. thank you again.

HT2736 I gifted an application and the user has not redeemed code...lost her email can I send this to her again?

I gifted an application and the user has not redeemed code...lost her email can I send this to her again?

Yes, you can resend. See:
http://support.apple.com/kb/HT1541
Regards.

Where can I buy this Toshiba Notebook Docking Station/USB hub?

Where can I buy this Product in Denmark or in a webshop in Denmark/Europa ?
*Toshiba Notebook Docking Station/USB hub*
Product link: http://www.ubergizmo.com/15/archives/2006/07/toshiba_notebook_docking_stationusb_hub.html
THANKS.
Danish:
Hvor kan jeg købe ovenstående USB Docking med 5.1 Dolby Digital ? Webshop i Danmark/Europa ?
Tak

You will find this Option on ebay or on many other Webshops in the Internet. Just search for the Toshiba partnumber PA3390E or PA3390E-1MPM with google or on ebay.
I hope this will help you.
cu

$800 lie- Where can I send this complaint?

Similar Messages

Maybe you are looking for