90% Packet Loss while online gaming. Almost sure i...

I have been experiencing heavy packet loss for about 3 months now, hoping it would disappear at some point.
Now that I realise it won't go away, I have contacted BT and all they've done is "turn off my ping latency" which is complete bull, and refer me to the BT experts, which I'm also sure are useless.
I've been trying ping, pathping and tracert commands to the servers I connect to. Ping shows 0% packet loss, tracert has request timeouts, and pathping doesn't even go past the 1st hop.
I don't even know what to do now, this wasn't an issue before, it just popped up suddenly and I can't fix it.
After using the ping -t command to my gateway address, I am 100% sure it is a BT routing issue that needs to be fixed.

Hi neve1176,
Thanks for posting. Can you post up the results of your tracert and one from the BBC site for comparison and we'll take a look.
Cheers
David
BTCare Community Mod
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Similar Messages

100% packet loss while trying to update SWTOR

Hi
Last few weeks I have been getting only 47kb/s when I download updates that connect to patch.swtor.com. I have asked on there forums and have done a pathping trace and have been told by them that there is a 100% packet loss in hop 3 & 5
below is the trace
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
pathping cdn-patch.swtor.com
Tracing route to easwtor.vo.llnwd.net [87.248.210.254]
over a maximum of 30 hops:
0 removed
1 BTHomeHub.home [192.168.1.254]
2 217.47.72.122
3 217.47.206.161
4 213.1.69.42
5 217.41.169.249
6 217.41.169.109
7 109.159.251.201
8 core2-te0-2-4-0.ealing.ukcore.bt.net [109.159.251.143]
9 peer2-xe3-3-1.telehouse.ukcore.bt.net [109.159.254.227]
10 manchester-nasaccess2-fe01.mdip.bt.net [195.99.125.66]
11 ve5.fr4.lon.llnw.net [69.28.171.138]
12 cdn-87-248-210-254.lon.llnw.net [87.248.210.254]
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 IpowerX20 [192.168.1.64]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% BTHomeHub.home [192.168.1.254]
0/ 100 = 0% |
2 33ms 1/ 100 = 1% 1/ 100 = 1% 217.47.72.122
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% 217.47.206.161
0/ 100 = 0% |
4 38ms 0/ 100 = 0% 0/ 100 = 0% 213.1.69.42
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% 217.41.169.249
0/ 100 = 0% |
6 40ms 1/ 100 = 1% 1/ 100 = 1% 217.41.169.109
0/ 100 = 0% |
7 42ms 4/ 100 = 4% 4/ 100 = 4% 109.159.251.201
0/ 100 = 0% |
8 55ms 1/ 100 = 1% 1/ 100 = 1% core2-te0-2-4-0.ealing.ukcore.bt.n
et [109.159.251.143]
0/ 100 = 0% |
9 50ms 0/ 100 = 0% 0/ 100 = 0% peer2-xe3-3-1.telehouse.ukcore.bt.
net [109.159.254.227]
0/ 100 = 0% |
10 54ms 0/ 100 = 0% 0/ 100 = 0% manchester-nasaccess2-fe01.mdip.bt
.net [195.99.125.66]
1/ 100 = 1% |
11 55ms 1/ 100 = 1% 0/ 100 = 0% ve5.fr4.lon.llnw.net [69.28.171.13
8]
16/ 100 = 16% |
12 48ms 17/ 100 = 17% 0/ 100 = 0% cdn-87-248-210-254.lon.llnw.net [8
7.248.210.254]
Trace complete.
SPeed test Below
Download speedachieved during the test was - 2.71 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :3.84 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3 Mbps
ADSL Line Status
Connection information
Line state: Connected
Connection time: 35 days, 17:05:28
Downstream: 3,840 Kbps
Upstream: 448 Kbps
ADSL settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 11.0 dB / 17.0 dB
Line attenuation (Down/Up): 47.5 dB / 27.5 dB
Output power (Down/Up): 20.1 dBm / 12.3 dBm
FEC Events (Down/Up): 1182413 / 2337
CRC Events (Down/Up): 1116 / 39
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 15891 / 19
Error Seconds (Local/Remote): 0 / 0
Not sure if this information is required but here it is:-
We have no master socket
Hub is connected directly to the main phone socket
no loud noise down the phoneline
Can this be addressed please as the other week to update the game which was 1.4gigs took me over 6 hours at 0.47kb/s
below is a link to the post I did in there support section which has extra information
SWTOR
this only happens for SWTOR and I also play GW2 but have no issues at all and get 300kb/s which is actually above normal.
Hope this can be sorted please
Thanks

You're not seeing 100% packet loss at those hops. If that really were the case, then you'd get no response from all subsequent nodes.
The Pathping output is telling you that those nodes aren't responding to 100% of packets addressed to them, but that they are correctly forwarding 100% of packets not addressed to them eg the destination.
If they were dropping a small percentage of packets it could point to a congested router etc, but the fact that it's 100% tends to suggest that it's more likely that those nodes are simply configured to not respond to ICMP echo requests.
Of more concern, I would suggest, is the real packet loss within llnw.net

WRT54G v6 packet loss, plz help!

I have a WRT54G V6 router with 1.01.1 latest firmware. I've noticed that after about 2 days of use, the router starts dropping massive packets. it's on a cable modem feed. What i normally do afterwards, is reset the router (unplug the power cable, plug it back in) and all is well, no more packet loss. I'm not sure what causes this or if the router itself is defective. This is the 3rd time this happened to me and not sure what to do.
Packets: Sent = 1210, Received = 258, Lost = 952 (78% loss)
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 338ms, Average = 5ms
The above is what i got before rebooting the router.
After rebooting:
Packets: Sent = 162, Received = 162, Lost = 0 (0% loss),
pproximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 176ms, Average = 22ms
Took it offline for 15 seconds, plugged it back in and now it's all good. Zero packet loss.
I've also disabled it's wireless capabilities, since I do not use/need wireless, but dont' think this matters.

Hi…….
Well in this case first reset the router by holding and pressing the reset on the back panel for 30seconds. Then reconfigure the router again.
And as you are not using the wireless connection you may disable the wireless connection for the router. Also what you can do is log into the setup page of the router with http:// 192.168.1.1 username leave blank and the password is admin. And on the setup screen lower the MTU to 1396 and then power cycle the whole network. [unplug and reconnect them back in a proper order ]

PAcket loss during gaming

Hello i have been dealing with bad wifi during gaming. The wifi in general is bad but it is horrible when trying to play online! I am pretty sure that packet loss is the cause of not being able to play online games like Guild Wars and Everquest 2. Have the wifi issues been solved for this computer?

it's a little be hard to help you without laptop model and installed OS. by the way you can try to open a Command prompt and have a ping test once in command prompt type: ping google.com -t check about packet loss or errors. to stop pinging, press Ctrl+C keys

100% packet loss and I can't play Online games

Recently I just got cable installed and the Internet works and it connects to my Xbox one but I have 100% packet loss and I can't play any online games or apps on my phone. Can someone please help me out as I have waited about 2 weeks to get it working!

hi AireVuqe101
I'm referring your post to our Social Media Tech Team for some further assistance.
You may not receive any contact from them until Monday, so if you need further assistance in the meanwhile, we do have a 24 hour Technical Support team who can be contacted by either calling 133933 or via Live Chat http://tel.st/gq6m
Regards

PANTECH UML290 DOESNT WORK FOR ONLINE GAMING PLSE HELP!!!

my modem is Pantech UML290 .i notice cannot play any online games...my old 3g modem works perfectly with the same games but this new service as far as online games or this modem apparently has issues...i have had nothing but problems, high ping rates and packet loss as well as jitter and no one with the exception of 1 service tech apparently cares TECH DID A PING TEST AT ADRESS ping -a 66.174.92.14 result were request timed out 4 times, packets sent=4 packets recieved=0 pakets loss = 4 , total= 100% loss, funny thing is i was still connected to internet and if you ping google.com 0 paket loss... apparently consistancy or server recognition might be a problem i dont know...maybe modem is bad...either way i cannot play any online games what so ever, when tested at speed test.com and pingtest.com states high ping and high jitter as well as packet loss, no one seems to have an answer for this note!! on old 3g device i had played these same online games without any problems...so this 4g modem and service advertises online gaming and steady streaming and i cannot do neither why??? someone plse help!!! also if you look under vz access manager statistics tab, you will see transfer and recieve rates like a heart beat monitor....it consistantly goes up and down like a heart beat instead of a steady flow, goes up as high as 10mbs then drops for a while to 0kbs and stays their for a lil bit...it apparently is loosing communications....old 3g device was a steady transfer flow rate that never dropped to 0 unless i wasnt doing anything...so why is this as well?

have'nt had any phone call's today regarding the slow down of my BT infinity broadband line.. in the last 3 hours have been online on both the PS3 & the XBOX and the problem is still there... im host in every online game i play but each game is almost unplayable every time..the actual game i play as host on the PS3 runs really slow (only as host) and looking left/right has a blurry feel to it.. on the XBOX its running slightly quicker but still nowhere like it does on both consoles when im not hosting.. when ever everybody else hosts a game that i join,after speaking to them they have had no problem what so ever.. most seem to be on a cable ISP but the speed stats are very simular to mine.. just the hosting is totally different for me...???
http://speedtest.net/result/1586999761.png
http://www.pingtest.net/result/50309878.png
just tested my speed with the above score... i still cant work out why my line is being slowed down ....
just reiterate that my g/f works from home mon-fri 8am-5pm on a live server including emails etc... the live server would involve being logged on all day checking accounts including various stock levels etc.. so she is very busy pretty much every day..
im online with my PS3/XBOX prob a couple of nights a week plus as i do shift work,on my days off i play COD most of them days .. so prob around 40/50 hours a week playing online depending..
i chose option 2 BT Infinty unlimited because i new i needed a very good line with all mine and my g/fs needs..

Packet Loss?? Need help!

Over the past week I've been getting massive problems when gaming online with iRacing. I get halfway through a race and then I get kicked due to packet loss.
I did some ping tests and sure enough im losing between 2-5% of the total packets that were sent. This has made online gaming nearly impossible.
Any help to fix this problem would be greatly appreciated

Hi Jammydogerman,
Welcome to the forum and thanks for posting. Is the problem affecting any other part of the connection? Can you run a speed test at www.speedtester.bt.com and post the results? Can you also run a tracert and post the results of that as well? That will give us an idea of what’s going on.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

High Packet Loss, High Ping and Slow Connection Ov...

Hi There,
I have been a customer with the BT unlimited broadband package for a little under two years and up until recently have had no real issues with the service. This was until around 3/4 weeks ago I noticed that the internet was very slow and certain online games or applications like Netflix would lose all of its quality or stop completely. At first I thought nothing of it and simply reset my BT Home hub router, and sure enough everything was back to normal. However after around 2-3 hours of moderate use (gaming online or watching Netflix) the problem surfaced again.
Now I am lucky if I can get the entire way through a 40 minute TV episode before the quality drops and/or the service requires buffering. I have already contacted BT via the helpline and the service lady ran through the obligatory steps (turn off, wait 5 minutes, reset the home hub etc.) but she failed to understand that although rebooting the home hub does alleviate the problem initially, the symptoms of a slow connection, high packet loss and high ping always return within an hour.
Four the last couple of weeks I have been trying to investigate the problem myself and I have done the following things:
Tested the line using the master socket (no difference)
Opened the ports on my firewall within the home hub (no difference)
Directly wired in the computer instead of relying on the wifi (no difference)
Tested for interference from neighbours wifi using inSSIDider office (it wasn’t, operating on different channels)
Switched every device that requires internet off apart from the PC (no difference)
So with all that in mind I am fairly confident that it is nothing within my house that has caused a significant reduction in internet quality.
Now I have tried my best to display the problem I am having by recording the connection quality for the last 24 hours. The table below represents the condition and quality of the connection after leaving it a period of time without resetting:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 21:52:14
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.7 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
987297 / 12745
CRC Events (Down/Up):
254 / 15268
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2437 / 252630
Error Seconds (Local/Remote):
189 / 36430
And here is a result of the ping and packet loss during this time:
Now I immediately reset the home hub after running that test and ran the test again. These are the results I a achieved within 2 minutes of internet connectivity:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:01:05
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.4 dB / 5.6 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
159 / 12746
CRC Events (Down/Up):
1 / 15573
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 252639
Error Seconds (Local/Remote):
1 / 36438
Even within the time it has taken to compose this page my internet quality has nose-dived from the previous result above to the following:
Connection Information
Line state:
Connected
Connection time:
0 days, 00:52:31
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.1 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
14544 / 12749
CRC Events (Down/Up):
14 / 15584
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
72 / 252647
Error Seconds (Local/Remote):
10 / 36449
What is causing this poor quality in connection and what can be done to rectify the problem?
Thank you for your response in advanced.
Regards,
Richard.

Thank you for you quick reply, I have just moved my hub to the master socket again and re-run the test and I seem to be getting the same results.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:17:47
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.0 dB / 5.2 dB
Line attenuation (Down/Up):
28.7 dB / 15.9 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
26417 / 5
CRC Events (Down/Up):
1 / 303
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
31 / 11
Error Seconds (Local/Remote):
10 / 36522
I have also checked if the bell wire was attached and it is not. My socket is of the new type with the inclusion of an inductor on the faceplate. My ADSL filters and modem cable already have the middle connecting pins removed so I don’t think it is a wiring problem, at least in my apartment anyway. I have also searched for problems with the exchange and they are showing green for my area. (Liverpool Central)
I have just rang the quiet line and I do not appear to have any noise on the line. However, all I have is a cordless phone and I know that is not ideal for determining noise due to the radio frequency interfering with the phone speaker.
Again thank you for you time on this issue.
Regards,
Richard

Having really high pings, packet loss and been on ...

Hi. I've been on to BT 4-5 times in the last few weeks. Everytime its the same thing I do all their checks and run the speed test. Its the same thing over and over. When i try to explain to them the problems i,m having they said your speed is within the acceptable range. I,m at a loss with dealing with BT. The customer server is terrible.
Basically the problems i,m having is really high pings. Even doing the BTwholesale speedtest my pings was usally in the 30ms range now they are 70 on average now. I play alot of online games. And Everything is unplayable. I know there is definitely something wrong. Either with the routing or some of the nodes on bt.
Today I was trying to play Diablo 3, the lag spikes was huge every 2-3 seconds jumping to 1-2k ms latency. I ran some winMTR tests and i,m having alot of packet loss. I tried to explain that to BT on the phone. But its like the dont have a clue what i,m talking about or wont attempt to help me with the issue. All game companies usally tell me ISPs are always willing to help with these problems. But BT seem to refuse to help with latency ping issues, just your speed is fine etc .
I,ve also noticed people in the BT forums saying something about G.INP and people needing HH5 Type B. Can someone explain to me what this is or if its something happening to my cabinate. I,m using the BT HH5 type A. From what i see the about the G.INP sounds like the issues i,m currently facing.
Can some Mod please help me. I,m really losing hope with BT.

Hi Guys.
Still facing these issues. Is BT not going to do anything about it? Here is a WinMTR test to a game server i,m playing.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| BTHUB5 - 0 | 1132 | 1132 | 0 | 0 | 10 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| 217.41.216.109 - 7 | 901 | 843 | 18 | 30 | 394 | 20 |
| 213.120.158.234 - 7 | 909 | 853 | 21 | 25 | 51 | 23 |
| 31.55.165.151 - 7 | 905 | 848 | 20 | 25 | 51 | 23 |
| 31.55.165.109 - 7 | 905 | 848 | 21 | 25 | 49 | 23 |
| 109.159.250.180 - 7 | 897 | 838 | 20 | 25 | 63 | 23 |
| core1-te0-13-0-16.ilford.ukcore.bt.net - 7 | 913 | 858 | 27 | 34 | 57 | 33 |
| peer6-0-9-0-22.telehouse.ukcore.bt.net - 6 | 917 | 863 | 27 | 32 | 56 | 32 |
| 166-49-211-240.eu.bt.net - 7 | 913 | 858 | 28 | 32 | 59 | 28 |
| 213.248.82.249 - 7 | 909 | 853 | 0 | 33 | 93 | 29 |
| ldn-bb2-link.telia.net - 7 | 909 | 853 | 28 | 36 | 127 | 70 |
| adm-bb4-link.telia.net - 7 | 909 | 853 | 32 | 37 | 76 | 34 |
| adm-b4-link.telia.net - 6 | 917 | 863 | 34 | 38 | 65 | 35 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
217.41.216.109 seems to be an issue with this. Getting packet loss of 7% and the the ping shoots up to almost 400 while the average is around 30.
I,ve tried everything BT have told me, i've phoned loads and loads of times to seek help. I dont know what else to do. Pings and latency is horrible. And i dont just mean little lag. Every online game is unplayable. Webpage loading slowing or broken images .

4G online gaming doesnt work why? i need someone who actually cares to help me plse!!!

my modem is Pantech UML290 .i notice cannot play any online games...my old 3g modem works perfectly with the same games but this new service as far as online games or this modem apparently has issues...i have had nothing but problems, high ping rates and packet loss as well as jitter and no one with the exception of 1 service tech apparently cares...they only care that you can connect and brows web to a degree....i have spoke to 8 techs only one cares and states their is a problem....i have tested this on speedtest.com upload and download speed is fast remarkably fast but inconsistant, the ping is terible and jitter and packet loss is even worse...i am going to try to replace the modem as last form of troubleshoooting, if that doesnt work then 4g can go in the trash until they resolve the problem....they advertise online gameing and video streaming for 4g...i cannot do online gaming will not even connect to game host due to high pings and data loss...and yet the new service wich is supposed to be much better and support online gaming doesnt work and my 3g device works without a problem, can play games all day long without i hitch and no one from tech can explain why....sounds like a problem..i have spoke with several people on forums they have all said the same thing....release tech and dontr know how to fix the problems....the response you will get is all we care about is that you can connect and view the web!!! wow so when i buy a car i guess all they care about is the car moves, they dont care if the ac worrks or anything else does to...thats the way its been explained to me time and time again...except for 1 tech... the games that i have tried to play is BATTLEFIELD BAD COMPANY 2, CALL OF DUTY MODERN WARFARE 2 , STARCRAFT 2, noNE will work, note been playing with old 3g device and service for over a yr with no problems!! SOMEONE PLSE HELP!!!

I live out in the country and have no high speed internet so i bought the pantech UML290 and I have been able to play on the 4g network right out of the box. Plugin, install, and go. I Play Bad Company2 and my ping is usually 142. I connect to a chicago server from okc and my gameplay has improved so much more. I get 2 to 3 bars in my house and it flys on web pages. I had the at@t lightning 3g and my pings on the same server were 185 but spiked up to 999 and back down to 180's . I love this UML290 and do not have Idea why you are having problems. I would return the uml and get another one. You might make sure the other communication software is uninstalled and worst case scenario, reformat the hard drive and start with a fresh install. Can you give a description of your computer specs ? Is this going through a cradlepoint router ? I would be happy to try to help, I know how much it sucks have a laggy gaming experience.

WIFI Packet Loss/Jitter MacBook Air 11 & LION OSX 10.7.1

I started using computers more than 30 years ago when I was 5, I had my first IBM PC at the age of 10 and have never had any interest in paying over the odds for an Apple mac mainly because I saw the Mac as a kind of "Can't open nothing", one mouse buttoned retard of the computer world.
That is, until now.
I set up an online business 3 years ago and rented a dedicated server and set the whole business up in a cloud, so to speak. Having done that, all I needed a laptop for was a remote desktop connection and to run a SIP phone (Internet phone).
My PC based laptops had almost nothing installed on them, and I wasn't using software on the laptop itself, I was using remote desktop, so - why not try a MAC? The new Macbook Air 11 is small, light and made of metal and glass so should be robust enough to travel with me.
I have to say, this was the worst move I've ever made.
I opened the new shiny macbook and the first thing I noticed was that the internet seemed hit and miss. Moving around the room I managed to find a spot whereby pages woud load quickly. Strange, my £200 acer laptop was sh.t fast everywhere in the house. No matter, I packed it back away and carried on working on the Windows machine.
I've come to Newquay this week, and i've started to try and use the Macbook again in a hotel. The wireless signal in the room is low, and speedtest shows about 1 meg down and 3/4 meg up. That may sound bad to you, but remote desktop uses about 5k/sec (modem dial up speed) and the softphone, well, my Asterisk VOIP setup is confugured to use the GSM codec so that's 8k/sec each way + overheads.
This whole setup was deliberately designed to be "thin" so I can travel with ease and work on bad connections like USB internet sticks.
Anyhow, the Macbook was unable to hold a stable connection to the remote desktop or SIP phone, even though the speed test showed a whopping 1 meg up and down. What you may not be aware of is that there is more to a connection than the speed, there is the quality as well. How many packets are lost / how much "jitter" is on the line.
Anyhow, we're not living in the 3rd world, I ran a PINGTEST and it showed a small amount of jitter but told me the line was class B, online games may suffer but voip should be fine.
I unpacked the Acer, placed it in exactly the same spot as the Apple had sat in and it worked beautifully with 1 bar of wireless signal, all day long. Phone calls were clear.
So you know now what I'm thinking. I'm sitting here with my £200 acer because I can't use the £1500 macbook air 11. I paid nearly sixteen hundred pounds for this piece of .... and it doesn't ...... work. Time to contact Apple support.
2nd Mistake!
Representitive 1: - Told me that I can't compare the Macbook Air to the Acer, the Acer has Google Chrome and everybody knows Google Chrome is the fastest browser. I was told there was nothing more he could do, its probably a bad line at the hotel. When I explained the Acer works fine for voip I was told well, maybe it is getting a better signal. I explained the Acer has the cheapest possible parts inside it and paid 1500 for this macbook, expecting it to have quality parts inside and was told I'd paid for the size, because its so small but its not considered "powerful". Apple do you train your staff? Clearly not.
Thank god I wasn't paying to talk to this moron.
Representitive 2: - Had no idea what packet loss or Jitter was, got me to do a speedtest and said that looks fine. Then he got me to remove the WIFI adapter and re add it in the network settings.
Guess what, nothing changed, its still the same hardware and software.
Representitive 3: - Still not really understanding "quality" issues with the networking interface, I was asked to install the latest Java client. I did it, only because I wanted to comply with Apples wishes so they'd help me, but they weren't helping and Java has nothing to do with the network adapter, so that was useless advice too.
Apple seem to have no idea there is a problem, even though Google has pages and pages of people saying the same as me, and their own discussion forums have thousands of people complaining https://discussions.apple.com/thread/2664670?start=0&tstart=0
Finally, late yesterday whilst speaking to d.ck head number 3 at Apple support, we found a forum post talking about a fix, 10.7.1 update. I told d. head number 3 about the update and he suggested I applied it. So I did and everything looked great, for a whole evening.
This morning, I switched on again and the same thing, slow remote desktop, choppy unusable phone. Remember the phone needs less than 20k for a conversation, thats 0.2 meg. Speedtest again showing a whole meg both ways.
I called apple support again, this time being a little forceful, and I've asked for this to be escalated, but the bottom line is - they have no fix, they don't aknowledge this as a problem and I was told LION is new, so maybe it's got a bug..
I told the guy on the phone this is a network driver issue, the intermittency of the problem shows that and the Apple's lack of settings for the network adapter means the unit is autonegotiating with the router and choosing speed and duplex settings on its own. Sometimes it does that correctly, other times not and the connection although fast has a lot of noise / packet loss / corruption.
I've found a workaround, you put the unit to sleep and wake it up again and it runs fast until the next shutdown. Not really acceptable seeing as I was paying for "the cream of the crop".
I will definately not be recommending Apple products, and i'll certainly not be replacing the Windows laptops in my business with Apple's toytown system- i'd go out of business if I had to rely on this.
All there is left now, is to look at Boot camp and see if I can wipe this waste of space linux hack from the unit and install Windows 7.

I started using computers more than 30 years ago when I was 5, I had my first IBM PC at the age of 10 and have never had any interest in paying over the odds for an Apple mac mainly because I saw the Mac as a kind of "Can't open nothing", one mouse buttoned retard of the computer world.
That is, until now.
I set up an online business 3 years ago and rented a dedicated server and set the whole business up in a cloud, so to speak. Having done that, all I needed a laptop for was a remote desktop connection and to run a SIP phone (Internet phone).
My PC based laptops had almost nothing installed on them, and I wasn't using software on the laptop itself, I was using remote desktop, so - why not try a MAC? The new Macbook Air 11 is small, light and made of metal and glass so should be robust enough to travel with me.
I have to say, this was the worst move I've ever made.
I opened the new shiny macbook and the first thing I noticed was that the internet seemed hit and miss. Moving around the room I managed to find a spot whereby pages woud load quickly. Strange, my £200 acer laptop was sh.t fast everywhere in the house. No matter, I packed it back away and carried on working on the Windows machine.
I've come to Newquay this week, and i've started to try and use the Macbook again in a hotel. The wireless signal in the room is low, and speedtest shows about 1 meg down and 3/4 meg up. That may sound bad to you, but remote desktop uses about 5k/sec (modem dial up speed) and the softphone, well, my Asterisk VOIP setup is confugured to use the GSM codec so that's 8k/sec each way + overheads.
This whole setup was deliberately designed to be "thin" so I can travel with ease and work on bad connections like USB internet sticks.
Anyhow, the Macbook was unable to hold a stable connection to the remote desktop or SIP phone, even though the speed test showed a whopping 1 meg up and down. What you may not be aware of is that there is more to a connection than the speed, there is the quality as well. How many packets are lost / how much "jitter" is on the line.
Anyhow, we're not living in the 3rd world, I ran a PINGTEST and it showed a small amount of jitter but told me the line was class B, online games may suffer but voip should be fine.
I unpacked the Acer, placed it in exactly the same spot as the Apple had sat in and it worked beautifully with 1 bar of wireless signal, all day long. Phone calls were clear.
So you know now what I'm thinking. I'm sitting here with my £200 acer because I can't use the £1500 macbook air 11. I paid nearly sixteen hundred pounds for this piece of .... and it doesn't ...... work. Time to contact Apple support.
2nd Mistake!
Representitive 1: - Told me that I can't compare the Macbook Air to the Acer, the Acer has Google Chrome and everybody knows Google Chrome is the fastest browser. I was told there was nothing more he could do, its probably a bad line at the hotel. When I explained the Acer works fine for voip I was told well, maybe it is getting a better signal. I explained the Acer has the cheapest possible parts inside it and paid 1500 for this macbook, expecting it to have quality parts inside and was told I'd paid for the size, because its so small but its not considered "powerful". Apple do you train your staff? Clearly not.
Thank god I wasn't paying to talk to this moron.
Representitive 2: - Had no idea what packet loss or Jitter was, got me to do a speedtest and said that looks fine. Then he got me to remove the WIFI adapter and re add it in the network settings.
Guess what, nothing changed, its still the same hardware and software.
Representitive 3: - Still not really understanding "quality" issues with the networking interface, I was asked to install the latest Java client. I did it, only because I wanted to comply with Apples wishes so they'd help me, but they weren't helping and Java has nothing to do with the network adapter, so that was useless advice too.
Apple seem to have no idea there is a problem, even though Google has pages and pages of people saying the same as me, and their own discussion forums have thousands of people complaining https://discussions.apple.com/thread/2664670?start=0&tstart=0
Finally, late yesterday whilst speaking to d.ck head number 3 at Apple support, we found a forum post talking about a fix, 10.7.1 update. I told d. head number 3 about the update and he suggested I applied it. So I did and everything looked great, for a whole evening.
This morning, I switched on again and the same thing, slow remote desktop, choppy unusable phone. Remember the phone needs less than 20k for a conversation, thats 0.2 meg. Speedtest again showing a whole meg both ways.
I called apple support again, this time being a little forceful, and I've asked for this to be escalated, but the bottom line is - they have no fix, they don't aknowledge this as a problem and I was told LION is new, so maybe it's got a bug..
I told the guy on the phone this is a network driver issue, the intermittency of the problem shows that and the Apple's lack of settings for the network adapter means the unit is autonegotiating with the router and choosing speed and duplex settings on its own. Sometimes it does that correctly, other times not and the connection although fast has a lot of noise / packet loss / corruption.
I've found a workaround, you put the unit to sleep and wake it up again and it runs fast until the next shutdown. Not really acceptable seeing as I was paying for "the cream of the crop".
I will definately not be recommending Apple products, and i'll certainly not be replacing the Windows laptops in my business with Apple's toytown system- i'd go out of business if I had to rely on this.
All there is left now, is to look at Boot camp and see if I can wipe this waste of space linux hack from the unit and install Windows 7.

Three devices on network: 100% packet loss for my iMac.

I'm having intermittent bouts of 100% packet-loss pinging my router from my iMac, at the same time my iPod touch and neighbor's Windows laptop are surfing wirelessly from the same router.
Sometimes these bouts resolve spontaneously. Otherwise I need to shut down, wait, and restart my iMac to reconnect. The longer the shut down, the longer I can connect it seems.
The problem started a few days ago, after months of trouble-free performance with the same settings. The computer usually stayed up all the time. I hoped in vain today's OSX 10.5.4 and AirPort firmware updates would fix the problem ...
Post 10pm is the most common problem time, 'tho I'm not sure if that's a function of my iMac's uptime (wireless module is cooking?) or some electronic interference firing up near by. Maybe a virus?
Known potential sources of interference have been around for months/years: my old wireless 'phone is a 900MHz model, the next door neighbor's satellite antenna's been up for months. The dodgy power in this old building is hopefully offset by the APC UPS that powers my Mac.
Do I keep fiddling with the AirPort channels, or do I take my computer back to the shop for (another) warranty repair?
Greg./

No, I'm not letting my neighbor steal my signal. He's subletting off me, and his access to my network (WPA2 encryption) is part of the "deal". He's a bit of a night-owl, and the late night download limit is pretty big, so it works fine all round.
I used his laptop's (and my iPod Touch's) uninterrupted access (while my iMac's floundering in packet-loss purgatory) as a way of "narrowing down" to the prime suspect: the iMac wireless module.
Greg./
ps sorry about the unnecessary alliteration; I had to substitute "purgatory" because the forum software censors "****" (aich, ee, ell, ell).
Message was edited by: gregreedee
Message was edited by: gregreedee

Constant Packet Loss

Hello, over the past month I have been recieving terrible quality over ventrilo (a VOIP program), terrible lagging in online games, and even when browsing the internet I often have to refresh a web page several times to get it to show up. At first I thought it was just my internet having an off week so I waited a while, but the problem continued. I'm not too good with routers, modems and internet connections etc, but I talked to some friends and did some googling and was pointed towards packet loss as a possible cause, so I ran some tests and here are the results I got, which seem to indicate a lot of packet loss. www.pingtest.com sometimes reports up to 50%.
http://i54.tinypic.com/2uj4fiu.jpg
http://i55.tinypic.com/zupget.jpg
http://i53.tinypic.com/29d71xw.jpg
http://i55.tinypic.com/30jhhn7.jpg
I'm using a BT home hub (I really don't know what model and I can't find anything in the home hub program or on the physical hub that tells me the model, it's white and a couple of years old though.)
I really have no idea how to find the cause via the info, since as I said I don't really know a lot about it. Would appreciate any help in finding the cause so I can call BT, or even better find a fix I could do myself.

Took several tries to get the speed test to complete, left it running for an hour at one point :
http://i52.tinypic.com/16j1nc3.jpg
The ADSL Line details :
Uptime:
0 days, 8:43:37
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 2,368
Data Transferred (Sent/Received) [MB/MB]:
87.69 / 349.78

Photo has packet loss. Can I improve the image with Aperature?

I received a poor quality family photo (hard copy). Almost like "packet loss" on TV whereby the image edges are muted and/or missing. I wanted to enlarge the 3 X 5 inch photo but if the quality is poor at this resolution, I know enlarging will just make it worse.
Can Aperature improve the photo quality? Compression or rendering or ??
OR is this a photoshop opportunity?
Please advise.
Thanks

Hi labratinaz;
While I will admit I am now learning to use Aperture, IMHO this sounds like if it can be solve it will take Photoshop to do it. I don't think the adjustments in Aperture are powerful enough.
Allan

Packet Loss frequently for a week?

Hello all, I am currently experiencing a massive amount of packet loss throughout various devices in my household. The main issues are with my SmartTV and the HuluPlus/HBO GO applications. After running my own tests, I have noticed that I am experiencing a whoping 38% packet loss to Hulu and HBO, and a regular 15% loss with any website on my PC and while gaming. Several hours with Verizon has not helped solve the issue and it is becoming increasingly frustrating. Anyone else experiencing this issue?

I would start by checking your local connection.
Run to speedtest.verizon.net
That will test your connection to the Verizon network.
Try and do it when you notice the issues.
If that doesn't give you the speed you are paying for, Verizon should be able to use that to help troubleshoot.
If it passes, that means it could be in Verizon network or farhter down the line.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

90% Packet Loss while online gaming. Almost sure i...

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