90 yr olds with NO service and no help since Augus...

Hi, I hope someone from BT will pick this up as I am disgusted with the service, I have tried to complain via India, but I either get " the Manager is not available", "someone will call you back" (never do) or put through to a line that never picks up.
This Started back in June 2012, my parents were moving from their house in Chichester to live near us in Purley. Brand new flat in block of 12 flats (there is one other resident in the block). My parents were with TalkTalk, so they arranged with TT for a line and Broadband to be installed at the new flat when they moved in, an appointment made for 28th August 2012. Didn't show, chased TT never got a proper answer and no update. Cancelled the TT request.
Ordered line and Broadband through BT on 4th September 2012, with first engineer date of 2nd October 2012. Didn't show, spoke to BT and was told that it would be remade for 24th Oct 2012. Engineer did come but found that although the block was wired for connection, from the flat to the basement (where a terminal block was housed) the cable to the BT network only had 2 lines. (How the original Openreach engineer thought a block of 12 flats with a lift only needed 2 lines is beyond me).
Told by BT that a new appointment would be made for November, no show, then 18th December, no show, then 15th January. In all these calls I feel I have been as civil as possible with people in India, I had been thinking that it was not really their fault, but I must say they are not trustworthy or helpful. I presume they are penalised in some way for not being able to deal with a call and having to pass to a manager or deal with a complaint, because they basically won't pass on a complaint.
I have even spoken to the Council road works depatment, because I was told that Openreach would need to have traffic signalling to lay the new cable, but the council say they have never heard from openreach about it.
In preparation for the 15th January I called yesterday and was told to my utter amazement that the order had been cancelled!. I asked who by and was told by us! When I said when they told me September? Again the lady in India (namerd Lucky) said she would take personal responsibility for resolving the issue and would call back in 24 hours (checked they would ring on Saturady). No call, rang again on 4 occasions today, getting nowhere, last call said can't do anything because there is not an order active.
I will have to go to a BT office and ask to complain to someone directly.
90 year old parents still living on thier own, without connection to the outside world and no help from BT at all.
Digusted.
Solved!
Go to Solution.

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
Customer service guarantee
Free Priority Repair Scheme information (pdf file)
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Issue with shared services - Need Urgent Help please!!

Hello Experts
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Edited by: 637223 on Jan 20, 2009 2:19 AM

hi,
I doubt that "creating a new instance of oracle and copied all the schemas and data over to the new instance" will register the project with shared service and thats why giving error. Because when you install shared service, it asks you about the database name (oracle in your case) to register with. So even if you overwrite that database by new instance it gives error.
Have you tried the configuration utilty ? Over there you can provide the new database instanse as your database and configure your shared service. Remember that you need to do a complete configuration of shared service , analytic administration services and analytic services. After configuring, Restart the system.....it should work.
Hope this helps!
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Since you don't allow emails any more – I suspect because of the numerous complaints with your service and the way you treat people that you don't want documented, I am calling and I want this call recorded for future reference. I have been a long time fa

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I have been a long time faithful customer of vzw and although the past year I have been late on payments many times and really couldn’t afford your exorbitant prices for services lots of other companies offer sometimes three times cheaper than what you charge, I have hung in there trying my best to meet my obligations.
This month has been no exception. You don’t know the background; the whole story of people’s lives. I know you could care less because all you care about is the profit-the money that comes in.
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See I have choices. MANY choices of providers for services you offer. I don’t have to be treated like this. I don’t have to succumb to your coldness and callousness. I intend to choose better (and cheaper). If your company doesn’t get the “people factor” back you will be sorry.

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Also if you made an arraignment to pay and then decide you cannot do so, why should Verizon extend you service or credit, or why is it you want to use the service and data and not pay for it as agreed.
Get a prepay phone. Its evident the cost is too high for you to afford on post pay.
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Hey jayashri,
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I have accepted iCal invitations with repeating events and they have since been deleted from the iCal on my Mac but won't delete from my iPhone. Help

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I experienced this issue as well.
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Assign all calendar entries that you wish to delete to the calendar you created in step 1
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minor edit for clarity made by ScottHooley

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Madams and Sirs,
This camera (see below) was a Christmas present, and we discovered first last week that it had a manufacturing defect. (one of the small tabs holding the case half together got installed in a pinched way.)
Best Buy has always had fantastic customer service, and we have been very happy. We have spend many thousand dollars in your store every year. So we were sure the store would have a solution.
We took it in to your store #1423 on Curtner in San Jose to try to exchange or replace under warranty.
I understand you sometimes you are not able to help a customer, but this email is first about the shock I got when I spoke with Megan in customer service.
As many customers in Silicon Valley, I am an engineering manager, and we have performed destructive testing on many of our own products. The defect on this camera is obviously a manufacturing defect, and not possible to be caused by poor handling. This is very obvious.
Megan told me with other employees as well as my son listening next to me that I was a liar, and that the damage was caused by abuse, and not a defect. I tried to explain that was not possible, and she interrupted me, and again said that i was not telling the truth, and that the assembly error was caused by us.
I then asked if it was possible to have the matter reviewed by the store manager, and she responded she was the store manager.
I left with the camera, and the matter unresolved, and had to explain to my son that I was not a liar, and that Megan must be wrong and "some people just have a bad day sometimes".
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1. Please help resolve this issue.Order number: {removed per forum guidelines}

Hello erikev,
Cameras are nice to have, especially with young children, so I can imagine how frustrating it can be to find yourself with a pinched casing. When something goes wrong, it’s never a fun situation, and while it may not be something we can necessarily help with, great customer service should still be provided. It sounds like this didn’t happen the way we hoped, and I’m sorry this was at your expense.
As this situation is definitely concerning, I looked into your account to see how I might be able to assist. However, I have found your concerns have reached Terrance with our executive support team. He is currently looking into your situation and should contact you once more information is available. From here, Terrance will be your first point of contact.
Hopefully he can find a good resolution for you,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Problems with Customer Service AND unexplained charges!

I've been with Verizon for I-don't-know-how-many years, and through the years you are bound to have a few problems here and there but some of the problems are just ridiculous! It's also the same reocurring problem!!!!!!!!!!!!!!!! I was with Alltel first, before it was bought out by Verizon. The years I was with Alltel, I didn't have near as many problems. It seems EVERY time I do the smallest change or something to my phone or bill, I get a ridiculous amount of charges that I was NOT aware of, nor told about... EVEN IF I ask "So this isn't going to change my bill, or there will not be any unexpected/unexplained charges that I don't know about?"... BUT not matter how many times I ask... and NO matter how many times I am told "no"... there always is. For example.... last year, I updated and signed a new 2 year contract and purchased the first Driod. Before, my 30 day warranty was up, I was having problems with my Driod, and decided to send it in and get a new one. Before I did this.. I called customer service to make sure there would be no interuption in my bill, and there wouldn't be any unexpect charges, and there would be no difference in anything. I was told there was not, and once I recieved my new phone, just send it in and nothing would be changed. Of course, when I get my bill.. I see I was charged $500 for the new phone. It was explained to me that my credit card was reimbursed (which I never check that card, because I never used it expect to purchase the phone) and that I was recharged for the new phone, since it was a new phone. So I had to fork out the $500 (on top of my bill) and then wait months to get the $100 rebate card. Months after that, I "assumed liablity of my line" because I was on a plan with my family. I decided to have my own line, so I "assumed liability." I was not told that when I did that, I "renewed" my contract date. So I just added 6 more months to my 2 year contract. Was NOT told about that! Then again...... I was recently having problems with my Driod (the screen went black and would not come back on.) I had to turn on an OLD motorola razor, so I would not be without a phone for two days while I was waiting on my phone to come in. As soon as my phone came in, I had my Droid turned back on. I recieved my bill recently, and my bill was $200 over what it normally should be.... so I called in... apparently, when I had my phone replaced, they dropped off my data package and when I recieved my replacement driod, they never put it back on. So I was being charged for alllll my data usage... again I was NOT told about this. I wasn't even aware that they had dropped off my data package, and when/where did they get the authority to do that??? These are just a FEW of the problems that I have had.................................
Does anyone have these reoccuring problems!?

I understand that my bill can be viewed online, and I do view it fairly regularly, so if there are any unexplained charges, I can call Verizon asap. The problem does not come from me not understanding my bill, but from customer service. I have been with Verizon for a very long time, and it is a continuing problem. Where did Verizon get the 'OK' to drop my data package off my plan? Who authorized that?
After calling Verizon and trying to find out the problem, the gentleman told me that when I activated on old phone while I was waiting on my new Droid to arrive, my data package was dropped off and I "should" have been told about that. When I reactiviated my new Droid, I "should" have called and had them restart my data package. I was not aware that when you activate an old phone that data plan is taken off your plan. In all my years of having cell phones, I never make two years with one phone. I have always, at one point, had to turn on an old phone, and my data package has NEVER changed. Why would I have my data package dropped and why would I have to call Verizon to have it restarted. I would never know to do that unless I was TOLD that my data packaged HAD to be re-added when I recieved my new phone, but I was never told of that.
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"they should" does not help my bill with the extra armount of charges.

Frustrated with Apple Service and Apple Store... Lemon Law?

Hello,
I'm wondering if anyone has had an experience like this before, and if so, how they resolved it? Also, does anyone have any sort of customer service phone number (not tech support), where I could reach a supervisor, or someone who deals with issues like this on a regular basis?
Let me start from the beginning, and give a quick run-down of my problems.
*First let me say that the first Apple Store I went to is almost two hours away from where I live, and the second store is just about two hours.*
I bought a 17" Macbook Pro (Unibody, 2.8ghz, 4GB, 500GB, antiglare display, etc.), in September of 2009. I had problems from the beginning, originally some problems with both the wireless card, and a general slowness of the machine, combined with a cosmetic defect in the screen. I made an appointment at the Apple Store. At the first appointment, they said they had to order a new display assembly to fix the cosmetic defect. So I drove home, got a call a few days later that the part was in. I called a few days later to say I wouldn't be down for another few weeks, and could they please hold the part for me. I was assured that they would. I drove down about a week and a half later, and was told the part was sent back; apparently the message the gentleman I spoke with on the phone had not gotten passed along adequately. I was a little miffed, but figured accidents do happen, so I'd give the benefit of the doubt.
When I returned to get the display put on, I reiterated the wireless issues I was having (the wireless signal strength was spotty, while my 3 yr old Macbook had perfect strength sitting in the same location [yes, I both alternated which one was on, to make sure there was no interference, as well as had them both on at once]). I was told that because they could not reproduce it there, they couldn't really do much. I also reminded them that the machine was still slow, and they recommended an OS re-install. They then took the machine in back and replaced the display assembly. When they brought it out a while later, the new display had the same problem. I mentioned this, and she said that all the ones that were in back seemed to have the same problem, so there's not much they could do at the store.
I went down again a few months later to let them know that the OS re-install hadn't helped, and that I really couldn't keep driving two hours each way to not get anything fixed. They apologized profusely, and said they could mail the machine to their depot center, where it would be repaired and mailed back to the store, upon which they'd mail it to me. They also ran some tests at this appointment, and discovered that the processor heatsink may be failing. They made a note, and sent it out. I got a call a week later from the technician at the depot location, quizzing me on the exact problems I was having, and spoke to him for almost twenty minutes while waiting for a doctors appointment. (We'd played phone tag for a few rounds before we finally spoke to each other). I described everything as best I could without having the machine in front of me, but I felt that I was a little ridiculed by the technician. The attitude I sensed was "our tests didn't find any hardware failures, so you must be wrong, or lying." He didn't use those words of course, but he didn't exactly hide it too well either. As I was called into my doctors appointment, (so had to hang up) I asked him over the phone to please do as many tests as possible, and use the machine if necessary to reproduce the effects. He said he'd try, and hung up. I received the machine a week later or so, with a sheet listing what had been done. The list reads:
Labor charge
Flat rate repair charge
Obviously, I wasn't actually charged for either of them, but absent a more detailed list of what they'd done, the only difference I could detect was that they finally replaced the defective display with a non-defective part.
After another month or so, I returned to the store to let them know I was still having problems, and to get advice. They told me that they'd have to reproduce the issue there in order to do anything. They proceeded to reproduce the issue, and told me that a CLEAN install should do the trick. I did a clean install, and copied things back on very slowly, a few things at a time. The problem persisted even before I'd put much back on.
About a month later, I made an appointment with the other Apple Store (I have two, both about two hours away), and took it down. They reproduced the issue, and said it could be due to a faulty hard drive. They took it in back and replaced the hard drive. I was a little unhappy how many appointments it had taken, but was hopeful that it had finally been fixed.
I got a survey in my email about my satisfaction with my last appointment, so I filled it out honestly: that I had been extremely frustrated and disappointed, but I hoped that the fix that was finally provided would be successful. I was contacted the next day by the Head Genius at the most recent Apple Store I'd visited. She was very nice, and spent some time quizzing me on approximate times of hangups and delays. I told her that it did seem like the problems were still there, but I wanted some more time to verify the specifics, and that they had in fact persisted through the HDD replacement, and that I'd call her back if they persisted.
After very carefully copying things back on (yet again), I realized that it still wasn't fixed. The slow opening of programs had been sped up considerably, but the actual running of the programs was slower than ever, rendering Aperture 3 nearly unusable. Almost every adjustment (and all brush adjustments) will result in a complete system hangup. The few times it occurred to me to open activity monitor BEFORE opening Aperture, I was able to nab a few screen shots using a mouse shortcut I programmed. They show sometimes Aperture uses up to 170% of the processor (!?!), and almost always over 100 when this happens. Other occasions, it's Finder that's eating it up. I ended up with 14 screenshots of about 7 or 8 separate incidents. (Each time, I had to force quit the program, and restart the computer. At NO point was any other program running besides Finder and Aperture 3).
I called her back about three weeks after the last call, and explained that the problems were still happening. She was very nice again, and quizzed me about the problems, and durations of delays and hangups. She said that she'd order a few parts that it could be, and if I brought it down, they'd keep it there until they fixed it. I explained that after six trips of two hours and 90 miles, I'd put a lot of time, energy, lost work, and gas money and tolls into this computer, only to have it still not be fixed. I told her I wasn't sure that I would be able to come down again, and asked if there was any other way we could arrange this, or any other available options. She was very nice, but asserted that this was the only option.
Today, I went down again, and explained to them that I really can't come down again. After $150+ in gas and tolls, plus 28 hours of driving, plus lost wages, I just couldn't do that any more. They were very friendly, and kept telling me they really wanted to help me, but theres not much they could do as far as me not having to come down and pick it up again. A few minutes later, we were discussing the specific issues, and it was actually working for once, and they said that they couldn't replace it without verifying the issue, because Apple would throw a fit. (Understandably). This combined with overheard conversation, and other snippets of things said directly to me, led me to believe that if the issue could be reproduced, the computer would be replaced, and I wouldn't have to drive down again.
A few minutes later, after showing them the screenshots taken previously, we reproduced the issue. Aperture caused a system hang bad enough to prevent showing the dock, quitting, or force quitting (including the keyboard shortcut). I then told them that I had to leave in ten minutes (My sister had a birthday party starting at noon, and they needed adult supervision by that time). They talked for a few minutes and after continually assuring me there was no way around me driving down again to pick it up, told me that they would mail me a box, I could mail it back to the store, and then once it was fixed, we could discuss how to get it back to me. Being in a huge hurry, I grudgingly accepted this, and left.
I guess I'm a little confused that they didn't replace it after reproducing the issue, which they seemed like they were willing to do until I reproduced it.
On a whole, I've been extremely disappointed in Apple Service on all ends, both depot and store, and I'd like to know if there's a number I can reach to get some sort of escalation to at least talk to someone, and maybe get some sort of explanation of how it's okay to have someone make seven (almost eight) four hour trips for one single computer problem with a computer that is under warranty.
At this point, I'm so frustrated, if I could get my money back, and never buy an Apple computer again, I would actually think seriously about it. I was a recent convert (bought a macbook for college in 2007), and thought I would never even think twice about going back, but after this... I'm really not so sure. The only thing that would really prevent me from doing so is probably the $1000's in software I'd have to re-buy for windows, especially since you can't get student discounts twice on one title from most companies.
I think it's pretty unreasonable to expect someone to spend that much money on a computer that is under warranty, even if it's just on gas and tolls. I frankly can't see the logic in that.
Do I have any recourse? Even though it's only been technically "repaired" twice for the same problem (this will be the third) It's been looked at and analyzed seven times. I don't know much about lemon laws or consumer protection/warranty laws, but it seems to me that this should qualify.
If anyone has a phone number or email address of someone a little higher up on the food chain than a head genius at a NH Apple Store, I'd love to get this taken care of. Even a non-tech support customer service number would be helpful.
Thanks in advance, and sorry for the long novel up there.

I would suggest contacting AppleCare and briefly explain your frustration and ask to speak to a senior manager. Be articulate, have all of your facts organized including receipts, case numbers, etc. so when you talk to someone in charge you have your facts in a row. You should be also patient and persistent until you get a solution to your problem.
We are users just like yourself and cannot do anything other than provide some advice.
Had I been you with all the issues you seem to have been experiencing I would have asked to speak to a store manager. However hindsight is 20/20 so that doesn't do any good. If you do decide to go back to one of the stores make an appointment and when you arrive let them know you want to speak to the store manager. Again be articulate, organized and have all your facts ready including ALL documentation.
Good luck,
Roger
Message was edited by: rkaufmann87

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Hi, this is my issue:
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Hi Diegohdztam,
According to your description, the dataset retrieve data from organization2, other than the organization1 which is already used to create a Data Source. If in this scenario, I think this issue can be caused by the organization2 also create a Data Source in
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The following screenshot is for your reference:|
Hope this helps.
Thanks,
Katherine Xiong
Katherine Xiong
TechNet Community Support

Are there any shortcuts to connecting the printer with web services and/or the eprint server?

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As I am unable to execute the instructions given by
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Hello MurrayJ,
The first thing I would do is follow step six in this document to set a static IP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&cc=us&dlc=en&lc=en&product=4023246&tmp...
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If that does not help, if you could provide me with the following information it would help me out. First, who is your ISP( Internet Service Provider, i.e. Comcast, AT&T, Verizon, ect.)? Second, who is the maker of your router? Lastly, what is the model number and firmware version of your router?
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Hp photosmart 7520 - can fax, get calls but not receive fax with bundoed service and wireless router

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I have a bundled service phone, internet and cabl;e with voice mail.
I have reduced the number of rings to 2 and turned off automatic answer. ready to pull my hair out!!
HP tech service was no help and neither was the cable company. Got this far on my own but hit a wall!
any thoughts?

Hello @mull274 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into fax issues. I would like to help.
I would recommend performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend this document on Fax Sending Fails Intermittently.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

PO with both service and material

Dear all
Can anyone give a structure of PO which invoves both Service and Material component and both are inseperable.
Service tax is applicable on service portion and VAT is applicable on material.
Thanks in advance

hi,
As per your requirement create PO with 2 line items
Line Item 10 for service : item cat D, a/assignment K , material group etc
select service master or text (at service details tab in item level)
select relevant tax code with service tax. (invoice tab)
line item 20
here enter material master, price, plant etc.
select appropriate tax code with VAT ( invoice tab)
save
say PO created 4500018024
Now When you receive the service perform service entry sheet (ML81N) for 4500018024 item 10
accept and save
When you receive the material perform MIGO for 4500018024 item 20
finally when you got the invoice
Perform MIRO against PO no ( no need to enter item ) and select Goods/Service items
It will select both line item simulate and post
and if you want to Perform MIRO separately then
in MIRO enter 4500018024 item 10
and then 4500018024 item 20.
that's it

Java app with web service and servlets

Hi. I intend to make a java application which exposes some methods as a web service and as jsp/servlets. It's core functionality is not really web centric, but its more a java app with a web tier. I am not sure about how the architecture of such a system would look like using the java platform. I currently see three options:
1. Run everything in a servlet container like tomcat. I hesitate to do this because i would be putting a lot of functionality which isn't about the web into a servlet container. Also, I have a lot of application scope data that is maintained and shared by all servlets/web services. However, it would be really easy just to put everything into tomcat and use ServletContext to maintain some global objects.
2. Use a Java EE to seperate application/business logic and data access into session beans and entity beans. I hesitate to this because it seem a bit overkill because the system isn't very big or complex right now. It also means that I would have to learn to use EJB's instead of just using some POJOs.
3. Run the web tier in a servlet container and the main app in a separate JVM, and then connect the tier by sending serialized objects over TCP sockets. I don't like writing network code but at least there is some separation of the tiers.
What would you do? Maybe I have overlooked a much better solution to the problem?
Let me just say that the system is the product of a student project spanning one semester, so it's important to choose the RIGHT solution (architectural-wise) instead of the something quick and dirty that is hard to defend.

jschell wrote:
Run everything in a servlet container like tomcatTomcat is a JEE container.Now I am confused. Maybe you mean Glassfish? Tomcat is definitely a web container(?).
Let me just say that the system is the product of a student project spanning one semester, so it's important to choose the RIGHT solution (architectural-wise) That pretty much makes it impossible then.
1. A "Right" solution is generally only proven by time.
2. It requires a great deal of knowledge about the business domain.Yeah, you are right. Let be try to rephrase it. What solution (pattern) would be considered the most common or appropriate when you have a Java App and want to expose a few methods as a website and web service?
I hesitate to do this because i would be putting a lot of functionality which isn't about the web into a servlet container. Also, I have a lot of application scope data that is maintained and shared by all servlets/web servicesHuh? Do you already have an exposed web service? If you already have a server which other clients communicate then where does this functionality that you don't want to be tomcat running now? Or where do you think that you want to run it? And if you are or do run it somewhere else then tomcat could access it the same way any other client accesses that server.Sorry, that sentence was written badly. I don't have anything right now. What I meant to write was that I will have a lot of application scope data, objects that are kept in memory as long as the server is running, shared by multiple servlet instances.

90 yr olds with NO service and no help since Augus...

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