A3 scanner not scanning A3!

Hi there,
We've bought this new all-in-one printer/scanner etc and it seems to be copying ok but I'm trying to get it to scan an A3 document and everything it is telling me in the User Guide is not what is showing on my machine.
After I have selected Document Type on the printer screen it is not then going on to allow me to select Paper Size it is going straight to the button to start the scan. Has it been installed wrong or is it faulty? I haven't tried to copy an A3 document yet but if I go to Copy these buttons do come up on the screen.
Am I doing it all wrong or what?
Thanks. M4KCS

Hello ,
Thank you for contacting the forum
Please try the following steps, with KEY focus on step 1.
To scan an original from the printer control panel
Use the following instructions to scan a large document.
1. Touch Scan, and then select the Memory Device.
2. Touch Document Type to choose the type of document you want to save. Make
changes to scan options, if needed.
3. Touch Paper Size and select either A3 or Ledger (11X17 in.) to choose the size of
the original document
4. Touch Settings to rename the scan file name OR change the output quality.
5. Touch Start Scan to load the animation that shows how to place the A3/11x17 original
on the scan glass.
Load the original according to the animation, and then select Scan.
6. When prompted, select Continue.
7. Turn the paper around according to the animation, and then select Scan. The printer
joins the two copies into one document.
The manual for this product is also at this link
http://h10032.www1.hp.com/ctg/Manual/c02495504.pdf
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
I am an HP Employee

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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Scanner not scanning two sided

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Hello hhj121970,
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Can not scan from mx4890dw buttons, only from the computer

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hello,
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Hi dna0825,
Sorry that didn't work.
I have provided a post from @pcwizard where he sets the Remote Procedure Call to manual and also the Shell Hardware Detection.
I would try this to see if it makes a difference.
Restart the Dependencies services.
This is a Windows issue and I would highly recommend to contact the computer manufacturer or Microsoft to see if they can resolve this issue if that didn't work.
Please let me know the results.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Envy 5530 will not scan

I originally posted this a week ago, and Sunshyn2005 was kind enough to reply. However I was not able to reply to that posting, the web page would not let me edit the message body..... Perhaps an invalid character in the posted help.
Windows 7 64 bit. I tried uninstalling and reinstalling the driver with the most current version. I have tried rebooting , repowering up. I have tried the diagnostic utility, it says the driver failed to communicate. The scan driver failed to communicate with the printer. Printer network settings have manual IP address on same subnet as computer. Printer will print just fine. I can also scan to email just fine.
The fix posted by Sunshyn2005, lengthy and ultimately produced the same result. I appreciate the post, but now I am really frustrated. I just wanted a printer with a working scanner, I scan a lot of documents and pictures. Instead I have spent hours chasing this issue and fighting even to get a posting up in this forum.
Sunshyn2005, thank you for attempting to help, but I am afraid all of those instructions produced the same result.
https://h30434.www3.hp.com/t5/forums/replypage/board-id/Scan/message-id/100287

Hi @Whatever9999
I must admit, I got a reply on our previous thread and noticed you didn't write anything, you had quoted my post 4 times then tagged your post 'did not work'. I didn't understand, I thought you were being rude! I see now that you were having difficulty with the forums reply page, I am sorry that happened and for assuming you were being rude
I am very glad you created a new thread and we can continue working with one another to find a solution to your scanning issue!
I can't help but wonder if the issue is related to the WIA on your computer and nothing to do with the HP software. I know your diagnostic utility said it was a driver issue, but now that we have done the steps I had you do, let's try the Print and Scan Doctor again.
Click here to download and run the Print and Scan Doctor > www.hp.com/go/tools
Please post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks ( ), the tool did not find any problems.
If you see green wrenches ( ), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
If you see a red X ( ), follow the on-screen instructions to resolve the issue.
Please follow the instructions below.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box
Type services.msc and press Enter
Locate Windows Image Acquisition (WIA)
Right click and open Properties
Stop the service from the General tab and then Start it again
Verify that the Startup type is set to Automatic rather then manual
Also, look for 'Shell Hardware Detection' in the list of services. If it is not enabled/started, make sure to enable/start the service, and make sure the Startup Type set as Automatically from its properties.
Locate the 'Remote Procedure Call (RPC)' in the list of services. If it is not enabled/started, make sure to enable/start the service, and make sure the Startup Type set as Automatically as well.
It might be a good idea to test the computers ability to scan as well. Try using one of the following methods to scan. If neither work than the issue is related to the computer and if they do work then the issue is isolated to our software.
Windows Fax and Scan Instructions
Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
Right-click the Start button (   ) in the lower left corner of the screen, click Search, and then type Fax and Scan.
Click  Windows Fax and Scan  in the results.
Click  New Scan, and then click Scan.
How to scan with Paint
Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
Right-click the Start button (   ) in the lower left corner of the screen, click Search, and then type  Paint.
ClickPaint  in the results.
ClickFile, and then clickFrom scanner or camera.
Select your printer, click OK, and then click  Scan.
Please let me know the outcome of these efforts. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Envy 4500 will not scan to Mac

HP Envy 4500 will not scan to MAC. Printing works just fine but when I try to scan the printer says scanning but never completes the scan, there is no error message. I tried uninstall and reinstall of the software, upgraded to Mac OS Yosemite and tried re-install again, no luck.

Hi @eallen1219
From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
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Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
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Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > HP-ENVY-4500-series_v12.34.0.dmg
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

After the new 10.9.2 Maverick upgrade, my Photosmart C4480 3 in 1 printer can not scan and save the file to desktop or documents. You can only see the image in the print preview area. Does anyone know how to fix this or when a fix will be out?

After Aple support downloaded the new 10.9.2 Maverick upgrade on my MacBook Air, my Photosmart C4480 3 in 1 printer can not scan a document and load the file on to my desktop or document file. (You can see the doc image in the preview but it doesn't save it.) Does anyone know an Apple fix for this or when the fix will be out? After hours of trying reloading, and the usual fixes, etc. Apple told me to call HP, and HP told me they don't support Mac. It does not seem honorable of Apple to put out an upgrade and not tell people it will destroy their scanning ability, and that the only thing to do is to buy another printer/scanner.

Have you tried using Applications/Image Capture to scan.
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