ABAP Production Support Activities

Hi All,
can someone post me any checklist related to ABAP support? or else can draft the activites involved in ABAP support?
Thanks for your time.
Regards,
Chandrasekhar.
Edited by: Venkat Chandrasekhar Nalla on May 21, 2008 9:31 AM

Hi,
support Activities,
1. Handling tickets
system and customer Generated ticktes
2. Monitoring Process Chains
3. Enhancements
4. Checking System Performance
5. Performance tuning Activites
1. creating aggregates
2. Compression
3. Indexes
and so on
Check this threads for more info..
support issues
tickets in production
Regards,
Raj.

Similar Messages

Main Tcodes used in Production support

Hi Gurus,
     Can anyone give me the "main Tcodes" we use during different production support activities.
     I recently got job as a BW support consultant and am bit worried about what kind of work I will be alloted? and how to do it ?
     If any body has got real-time production support experience please guide me how should I get prepared before I join the company and give me an overview of what kind of work I am gonna do in prod supp.
Cheers,
Noodles
PS: point will be awarded generously

RSA1 - Administrator Workbench
RSPC - Proess chain maintenance
RSPCM - Process chain Maintenance
DB6COCKPIT- DiagnosticsL Single System Check
SM37 - Job overview
SM66 - Global Work process overview
ST22 - Short dumps
SM51 - System wide work process overview
SM50 - Process overview
DB02 - Spave: History - Overview
SE38 - ABAP Editor
RSA3 - Extract Checker
RSA7 - Delta Queue
SMQ1 - Outbound Queue
SMQ2 - Inbound Queue
RSA6 - Postprocess DataSources and Hierarchy
RSMO - Monitor all loads
Also, see the following link....you will get T-Codes which you want.
Transaction Codes for BW Developers
Message was edited by:
        SAI KONKA

Issues in production support

hi,
can any one send me documents related to Production support issues and how to fix them.
you can mail me at [email protected]
thanks,
ram.

Hi,
Normally the production support activities include
Scheduling
R/3 Job Monitoring
B/W Job Monitoring
Taking corrective action for failed data loads.
Working on some tickets with small changes in reports or in AWB objects.
The activities in a typical Production Support would be as follows:
1. Data Loading - could be using process chains or manual loads.
2. Resolving urgent user issues - helpline activities
3. Modifying BW reports as per the need of the user.
4. Creating aggregates in Prod system
5. Regression testing when version/patch upgrade is done.
6. Creating adhoc hierarchies.
Also refer these posts:
Re: In production Support , how i can acquire the knowledge
Re: How to resolve tickets its urgent
Re: production support issues
production support
frequent load failures during extractions and how to analyse them?
If these failures are related to Data, there might be data inconsistency in source system. Though we are handling properly in transfer rules. We can monitor these issues in T-code -> RSMO and PSA (failed records) and update.
If we are talking about whole extraction process, there might be issues of work process scheduling and IDoc transfer to target system from source system. These issues can be re-initiated by canceling that specific data load and ( usually by changing Request color from Yellow - > Red in RSMO). and restart the extraction.
As to frequent failures and errors , there is no fixed reason for the load to be fail , if you want it for the interview perspective I would answer it in this way.
a) Loads can be failed due to the invalid characters
b) Can be because of the deadlock in the system
c) Can be because of previous load failure , if the load is dependant on other loads
d) Can be because of erroneous records
e) Can be because of RFC connections
These are some of the reasons for the load failures.
****Assign Points If Helpful****
Thanks,
Amith

Business scenarios for Production support !!!

Dear experts,
i have conceptual knowledge on Production support so can any body tell about some Business scenarios for Production support like frequent failures of infopackages, loads..etc.
can any body tell the regular activities of Production support people.
Thanks
Regards,
srikanth.ch

Hi,
Please search the forum. You'll get a lot of good material on Production Support activities. This topic has been discussed in detail on the forums.
Cheers,
Kedar

ABAP KT TEMPLATE Production support project

Hi all
I am looking for ABAP KT Template for production support project. If anybody having such kind of documents Kindly send me on [email protected]
Regards
Anu

Hi
I saw ur posting during my search for similar (KT) template
If u have got any template kindly mail me at [email protected]
regards
sada

BI Production Support Value Adds

Hi,
I am working on a just started bi production support. There are not much activities as of now but I intend to bring in more work. I need to propose some value addition to the work process apart from just monitoring of chains. For ex. setting up error alert mechanism through process chains, performance improvement techniques etc. Would appreciate if you could share in detail with me more things that could be considered as value adds to clients. Thanks.

Hello,
As this is an assignment which has started just now, you can look at following additional value adds:
1. Looking through all the Update rules or Transformations and finding ABAP codes written inside which are time consuming.
2. Finding out queries which are not used for last say 4 months. Deleting them with concents of users.
3. Old Process chain log deletion
4. Recommendations for PSA deletion for Full loads & optimizing data base size.
5. Improving Query run time with std techniques.
6. Some Training materials for End users how to use reporting + user Manuals for Data load Monitoring
Hope this will give some points to start up the Value added activities.

Best Practices for APO Production Support

What are the best practices needs to be adopt for APO Production Support? in DP, SNP, PP/DS, CIF, APO-basis, APO -ABAP area?

I know this is not the standard way to reach you, but you answered a question long back about /SAPAPO/AMON1 - Alert Monitor. Can this alert monitor be configured to show up in the universal worklist (UWL) in the portal? if so would these alerts show up in the alert inbox of the uwl just as other sap alerts do? (the other alerts i speak of are those referenced here (http://help.sap.com/saphelp_nw04s/helpdata/en/3f/81023cfa699508e10000000a11402f/frameset.htm).
Or are these alerts two totally different types of functionality with the same name (ARERT) ?
Thanks
Ted Smith

Re:Role of an Abaper in support projects

Hi,
What can be the role of an abaper in support projects and moreover what is production support and development support.How do we handle issues in production supoort i.e., we directly login to the production server and solve or we copy the code in development and solve.
Plz clarify....
Thanks
Vamshi

Hi Vamsi,
Abaper role in Support projects is solve the issues of ABAP related in production. it may be data inconsistance, program logic is incorrect, data dictionary issues, Dump error and so on. You can analyse in production server and do necessary changes in develoment server. Development server having program no need to copy it.

Can any explain APO -DP/SNP production support.

Hi sap gurus..
this is suresh ,i am new for APO -DP/SNP production support,
exactly what my role and responsibilities in production support,what i can do
please any one healp me i am very thankful to them.
regards
suresh kumar

Hi Suresh,
In DP/SNP production support,
1) You need to monitor business related background jobs on daily/weekly/monthly basis
2) You need to analyse and take corrective actions for failed jobs
3) Any production related issue, you may receive tickets and accordingly you need to analyse the issue and find out suitable solutions in line with client
4) Documentation activities if any needs to be carried out
5) For system downtimes/incidents, suitable back ups/job retriggerings needs to be done
6) In DP, updation of CVCs/planning book data extraction if any needs to be carried out.
Regards
R. Senthil Mareeswaran.

FI/CO Production support

Hi All,
I am have an interview scheduled for FI/CO production support job, but I have never assumed the responsibility till date. I know about ticketing process and real-time issues, but for interview sake what areas do I need to brush up?
Month-end and Yr end closing processes I know....
Thanks,
Arya

Hi
tickets, monthend and year end activities,
and also new configuration settings...
1.
Ex: if ur company making payment one or two bank, if they need to make payment
from another bank also that time you need to configure outputformat for new bank,
new bank configuration.
2. is there any other new withholding TaX that time also you nned to configure.
finally new configuration setting also he will do at the time of support,
may be helpful this reply.....
regards
ss

Queries about Production Support

Hi Experts,
Can some one please explain about the Support / Production / Maintenance project activities?
1. What could be the responsibilities of XI developer in Production Support?
2. Explain about... what is Level 1, Level 2, Level 3 support? XI developer role will be responsible for which Level of support (Level 1/2/3)
3. Can you please mention some common or real or usual issues or errors need to be encountered / need to troubleshoot?
Thanks in advance.
Shriya

Hi
>>>>3. Can you please mention some common or real or usual issues or errors need to be encountered / need to troubleshoot?
/people/prashanth.azharuddin/blog/2006/11/24/some-errors-in-an-xi-production-environment
>>1. What could be the responsibilities of XI developer in Production Support?
https://forums.sdn.sap.com/click.jspa?searchID=2268712&messageID=3060961
https://forums.sdn.sap.com/click.jspa?searchID=2268712&messageID=3016400
Role of XI support person

Processh Chians in Production Support

<b>Hi Everyone... I wanna know what we do in daily activities of Process Chains in Production Support.. What are the primary issues we face... And what are frequent and common Errors we faced.. Plz give detial information that wat to do in production support for process chains....</b>
Regards,
<i>Hemanth Kumar Aluri...</i>

Hi Hemanth Kumar
First of all let me say " Welcome to SDN Forums "
Coming to your question
typically the process chains are used to automate the regular loads/extarctions in
Back ground scheduling.
In A support environment for automating the loads we are using this process
chains.
Like daily @ so and so time if we need to triggera particular load then we can go
for this .
Pl go through the following link
http://help.sap.com/saphelp_nw04/helpdata/en/8f/c08b3baaa59649e10000000a11402f/content.htm
The major advantage of the process chain when comparing to
infopackagegrouping is we can easily rerun the process in a faster way so that we
can save the time.
Coming to the errors there is no much difference like the useul errors and process chain errors
ny way they r like
DUE to Locks
Duplicate records
Aggregation failures
etc., like extarction probs
Regards
RMK
Assigning pointz is the only way of saying thanx in SDN ****
Message was edited by:
RMK RMK

Production Support in FICO

Hi,
What do u mean by production que in a live environment and what are the typical issues faced in a live environment , production support role in FI, GL AR, Special purpose ledger
Thanks
Dev

Hi production support would be after go live. You help the users with day to day activits, maybe clear some processes. Help with month end and eyar end activities.
Eg User cant pay a vendor and she will come and ask you why she the vendor doesnt appear in F110. Then you need to investigate and let the user know how to fix it.
Whatever errors they get you have to solve them.
User accidently cancelled a check and would want to know
how to revoid it.
they would want to know how to see a particular report. You may have to create the reports they need. Depends on how other modules are doing as well.
If other modules have to go live you perform integration activities with them.
You will find general issues on this forum.
You never know what problems the users come with.
Hope this helps.
plz assign points as a way of thanking.

Production support monitoring

Can someone pls send me a list of SRM monitoring activities that are performed by production support team to my e-mail; arpita76 at gmail.com
i will award points.
thanks in advance,
arpita

when you have the role
SAP_BBP_STAL_ADMINISTRATOR
you can see application monitors of SRM
here you can see which diff business documents have gone in error
also you have monitoring tools like
SLG1 -application logs
SMQ1/SMQ2 - to check QRFC
ST22 - runtime error
SM21 - error logs
SM04 - sessions locked
RZ20 - expert monitors
If you have SUS and hence XI in place
need to monitor XML transmission
SXMB_MONI
BR
Dinesh

Product support for Portege M800

Hi all,
Recently my girlfriend gave me her TOSHIBA M800 laptop. Enlighten me pls as to why I cannot find the model M800 in Toshiba's product support tab?
The models I see there are all 805-XXXXXX.
Is 800 supposed to mean 800 series and that in fact the laptop I am having now is one of those 805-XXXXXX?
I tried to see if any of those M805-XXXXXXX match the model number I see on my laptop but none of it matches. Mine is PPM81L.
I am just trying to find out if my laptop comes with bluetooth.
Appreciate your help on this.

Thanks all!
I found it on the asian page.
I tried to find the manual but cannot locate it. Any kind-hearted soul can teach me how to on the bluetooth?
I read the specifications of my M800 and it states that my laptop does have bluetooth but I have no idea how to turn it on. I turned on the WIFI but I believe it is not the same, because my mobile cannot detect my lappy via bluetooth.
What I am trying to do now is to use my mobile phone as a modem and connect it to my lappy via bluetooth in order for me to surf the internet.
I am currently using windows 7 ultimate.
Any kind hearted soul knows how to do it and is willing to teach me?
Appreciate any kind of help because I am a computer idiot. Thanks.
Portege m800 Specification :
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* Chipset: Intel 965GM express
* Memory: 1024 MB., DDR 2-667
* Screen: 13,3 inch, WXGA (1280x800 points) with truBrite technology
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* HDD: 250 GB SATA
* DVD superMulti
* Interfaces: 3 X USB 2.0, 1 X fireWire (IEEE 1394), 1 X VGA, head sets and microphone, card reader, expressCard slot
* Network: 802.11agn wi-Fi, modem 56K, Ethernet LAN 10/100/1000, *Bluetooth + EDR*
* Built-in 1,3-Mp camera
* Overall sizes: 314 x 229 x 35 mm
* Weight: 1,97 kg
* Operating system : Windows vista home premium
Message was edited by: nitekid11

ABAP Production Support Activities

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