Abysmal customer care.

About 10am on Thursday, and engineer appeared in my back garden, knocked on the door and said he’d have to disconnect my phone for about 2 hours as they needed to work on a pole down the street. I hadn't called them as my phone and Internet were absolutely fine; there were no problems at all. 5 minutes later, I lost connection.
Hours later, they still hadn’t reconnected me or come back to say that they’d finished. When I went out to look – they’d packed up and left. I called BT – and it took hours to get through. They tried to say it was down to me and said they’d get someone round to have a look in a WEEK’s time.
I need the phone and Internet. I pointed out that as they had come and disconnected me, the least they could do would be to return and undo whatever they had done ASAP. I spent all day yesterday trying to sort it out. Promises to phone back were unfulfilled and when someone finally did get in touch, he said it would take him 24 hours to get me reconnected. Still waiting to hear from them – still no Internet or phone.
BT makes it almost impossible for you to get in touch with them, impossible to get a clear update and for most of the time all they say is, ‘I’m sorry, I can’t do anything about that’.
Surely, the courteous thing for the engineers to do was to come back, tell me they’d finished and checked that I was reconnected again before moving on. The very least they could have done when I informed them they’d done something to my connection was to come back and rectify it.
I’m very disappointed with the way BT has handled this – very poor quality customer care indeed. Still trying to get them to come back and see what the problem is and as I work from home over the weekend, loss of internet has been exceptionally inconvenient. They seem to think its OK to just arrive unannounced, cut you off and then leave you for days and days without bothering to do anything about it!
Solved!
Go to Solution.

BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
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Similar Messages

Abysmal Customer Care from BT - Will Now Take My ...

In common with others on these boards, I am sorry to say that my recent experience of BT has been so poor that I will now be taking my business elsewhere.
It would take all evening to explain the various ins and outs of my problems, but suffice to say that having spent an hour and a half on the phone to BT customer service last weekend and been transferred to a variety of different departments, I still do not have BT Sport despite ordering it at the same time as I upgraded to Infinity a couple of months ago.
After calling BT again this evening and insisting at the outset of the conversation that I was not prepared to spend another hour and a half being transferred between departments, I very pleasant and - surprise, surpise - efficient customer service person called Dan could tell me within five minutes that the reason I still don't have BT Sport is because I have an old silver box!
I am furious - I had viewed the relevant BT Forums before calling last weekend, and suspected that this might be the issue, so mentioned it during the course of the conversation but was assured that I would definitely be able to get BT Sport through my 'fibre cable' and that my original order for BT Sport had not been fulfilled because of technical issues caused by the fact that I had two BT accounts, one for broadband and another for my phone line and BT TV ( BT'S silly sytem at the time I first became a BT customer!).
At no time during the original call I made to order Infinity and BT Sport was it ever mentioned that I would need to upgrade - and pay for - a new box and I feel very strongly that BT Sports was mis-sold to me: the length of time it has taken for BT to get round to telling me this simply adds insult to injury. Oh, and while we are on the subject, no-one at BT told me that the new Infinity hub doesn't come with a handset, unlike the old hub, and so I if I wish to use my landline, I will have to go out and buy a new handset! Another instance of not communicating essential information, and again involving additional expenditure.
I really can't bear the rigmarole involved in ringing BT customer service yet again to complain about all of this and so, no matter how much I like your products BT, your customer service is absolutely appalling and I have already visited the regulator's website this evening to ascertain the procedure for formalising my complaint. In the meantime, I will no doubt have to do battle over the cancellation charges BT will impose but as far as I am concerned, a contract requires both parties to fulfill their obligations, and as of now, I have no phone and no BT Sport, so goodbye BT - there must be someone out there who wants my business more than you do!

Hi bmh,
Could you drop me in an email and I'll be happy to help? Use the 'contact the mods' link in my forum profile under the 'about me' section to send me over your details. You can find the link by clicking on my username.
Thanks
Neil
BT Forum Mod
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Re: Abysmal customer care. mods help please

can someone (ie a mod) please help.been without a phone line and broadband now for three weeks had three different dates when situation would be resolved and still awaiting a satisfactory solution.promises of returned phone calls to my mobile have not happen on two occasions.
I fail to see how in the 21st century in one of the most technically advanced countries in the world we have to wait three weeks for this to be resolved.
I have been told the fault is due to collapsed ducting and they had to dig a trench to resolve it.How long does it take to dig a trench?
effectivley I am paying for my landline and broadband via Bt who are not providing the service.
when you ring up you effectivly get apologetic lip service but no one takes ownership of the problem either as an company (bt blame open reach who it appaers to me to be unaccountable) or individual employees (WE WILL RING YOU BACK BUT DONT).
A company is judged how it reacts to problems and BT has been nothing short of appaling so far.
Does anyone know how I can esculate my situation? or own the problem and see it through to a resolution or can a member advise the most effective way to formally complain to someone like a governing body to but me back into the year 2013.

if the ducting is under a public road/pavement then openreach will need permission from the council before they can start digging - councils are not re-knowned for there speed in granting permission
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I recently got an iPhone 4 out of nowhere it has decided to go to connect to iTunes screen/emergency calls only when I plug into iTunes it states we are unable to continue with your activation at this time please try again later, or contact customer care

I have recently got an iPhone 4 out of no where it has decided to think that my headphones are in and they are not but does work with headphones in.
Then later on within the same day it after turning my phone on and putting it on charge it comes to the screen stating to connect to iTunes/emergency calls only/no service so I connect it iTunes and it says we are unavailable to continue with your activation at this time. Please try again later, or contact customer care.
HELP!

the same problem but i used it already for 3 years my iphone 4, when i update to ios 6.1.3 version, now is failure like said.
we are unable to continue with your activation at this time please try again later, or contact customer care
any help please. i am here in saudi arabia city of jeddah.
thank you very much in advance
pabs

Msi terrible standard of customer care

please read my comunications with msi online help, after constantly being directed to sites to get contact details where both sites give the same telephone number to ring, which only redirects you back to the website you got their number from! i feel like neo in the matrix!! where he runs from the train station and ends up where he started!!!
Your Question
msi k7n2 delta motherboard packed up
ive had this motherboard for almost 9 months, and now it is displaying errors.
error 1: on athlon xp3000 incorrectly reads as not installed
properly or damaged processor.
error 2: on a 2.5 athlon xp it reads correctly but incorrectly
states memory is damaged or non working.
i have followed the instructions in the manual to clear/reset the cmos but to no avail, i have also tried removing the lithium battery and leaving the cmos in the clear position for 24 hours before replacing the battery and replacing the cmos jumper but to no avail.
i have tested both the procesors and the memory (2 x 512mhz matched pair of crucial pc3200) on my other system motherboard and these all are all fine.
i cant reflash the bios as it isnt a removeable bios and it will not even boot enough to access bios or even to turn on my monitor let alone access the floppy drive.
summary of problem: wont boot to bios
incorrectly reports errors on processors
incorrectly reports errors on memory
cant reset the cmos setting
cant reflash the bios
the cpu fan doesnt power up
its been ok for nigh on 9 months
everything works fine on different motherboard
i have read the manual cover to cover and no joy.
please help as this is less than a year old and the shop where i purchased it from has been closed down for over 5 months and the owner is beleived to have emmigrated to taiwan.
i still have the full original packing and the board is clean and non dusty.
Our solved
Our Answer
Dear Customer,
Please register in website of MSI-UK :
www.msicomputer.co.uk/support.aspx
Thank you.
Best regards,
MSI RMA
Your Question.
i have tried the numbers given and they all tell you to go to the website, the 2 different sites give the same number!!!
i have tried to return the board to place of purchase but it isnt there anymore!!!!
this is terrible customer service, i shall be posting all my questions and your replys (yourself and the other questions i have been asking on your site as i have txt copys) on the forums so people can see that if you get problems on msi products, they just give you the run around!
the telephone numbers given go to an automated helpline that just gives websites!! that i have been on already and gave me that number!!!!
am i in the matrix???
wheres customer service??? :wall:a human response is required not an automated response
THERE IS OBVIOUSLY MORE CONTACTS MADE BUT ONLY NOW AFTER 2 WEEKS OF BEING FOBBED OFF AM I POSTING THEIR RESPONSE OR LACK OF IT!!
I WILL BE GOING TO OTHER FORUMS AND POSTING DETAILS OF THIS AS MSI IS A HUGE CORPORATION AND DOES NOT LIKE DEALING WITH PEOPLE ON A 1 TO 1 BASIS!!
IF I WAS A HUGE COMPUTER SHOP SELLING HUNDREDS OF THEIR PRODUCTS THEY WOULD HELP ME STRAIGHT AWAY!!
WELL THEY SCREWING ME SO I AM BOYCOTTING ALL MSI PRODUCTS AND HAVE ALREADY GOT A FEW FREINDS WHO ARE WILLING TO STAND OUTSIDE THE VARIOUS COMPUTER SHOPS/STORES IN MY HOME AREA AND WILL BE PERSUADING PEOPLE TO NOT BUY MSI PRODUCTS!
CUSTOMER CARE? WHAT A JOKE!!

hi richard thx
msi k7n2 delta processor
amd athlon 3000 xp
1 gig pc 3200 400fsb crucial ram (matched pair of 512mhz)
ati radeon 9700 pro
1 x ide 160gig hd
1 x ide 120gig hd
1 x sata 200gig hd
1 x q-tec psu 650w triple fan
more than adequate cooling
basicallig the system ran fine,
then it stopped working
the d-bracket shows different errors which are as follows:
1) it says the 3000 processor is damaged or incorrectly fitted ( its fine on other board )
2) it says memory is damaged or incorrectly fitted ( also fine on other board )
3) i have tried resetting the cmos settings ( tried jumping the jumper and disconnecting the battery for 24 hours)
4)cant get to boot at all not even to turn on monitor so i cant flash the bios with floppy disk
5) the cpu fan doesnt work on the 3000 but does on the 2500 processor:
action taken by me:
tried 2.5 athlon xp in motherboard and it registers as there on the d bracket but then says memory is damaged or incorrectly fitted
tried jumping the cmos with no success
tried removing the lithium battery for 24 hours with no success
i have tried both 3000 xp processor and 2.5 xp processor and memory on another board and they are all fine. ???
any help or ideas appreiciated
thx

I cannot download my adobe creative suit 5 design premium because it says my serial number is invalid but Adobe customer care said it valid...i don't understand why it still not working??

I have upload my Adode Creative Suit 5 design premium on my first apple mac pro successfully.,i purchased in a retail shop few year ago...!as it have two use of the CD when installing ..i'm trying to install it on my other apple mac pro..but this time it is say that the serial number is not valid..i got it checked by Customer care, they said it is valid and should be working when set up on my laptop..can someone pose help as i don't know who to turn now to find answers...many thanks
Kind Regards

Hi Rich,
The cause of this can be multiple. First of all be sure you use the original CD + serial. In case of a download same story. Try to find out if the installed version match the language of the serial (they need to match). Last but not least: Check if you use a upgrade version, if so it might be needed to fill 2 serials.
Can you share a screen of the error (please hide the SN )

I reset and erased my iphone 4 and now I can`t reinstall it! After I choose a language, region. and wifi, it says Please, try again later or contact customer care

I reset and erased my iphone 4 and now I can`t reinstall it! After I choose a language, region. and wifi, it says Please, try again later or contact customer care. I tried to do with iTunes, and iTunes even sees this iphone, but it`s like blank, there is nothing I can do in iTunes. It uploaded last software for this iPhone 4, but when it tries to do the reserve copy of iphone first, it shows a mistake. And ask to disconnect and connect the device again, which, obviously, doesn`t help.

This usually happens if the phone has been Hacked / Jailbroken / Modified...
Is this the case...?
If so...
Then... Sorry... But...
The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
You will need to look elsewhere.
Unauthorized modification of iOS
http://support.apple.com/kb/HT3743

How can I better influence Customer Care to cover the known defective NVidia 8600 processor in my MBP which is just over 4 yr old?!

I have an 11/2007 MBP... 4 yrs, 2 months and 3 weeks old tomorrow. Yesterday I got the "black screen of death".
I won't bore you with what I tried, but today a local expert assessed the situation: reset SMC and PRAM, noted that it booted into target disc mode and would screen share, in other words, he proved it was one of the known MBP's of this genre (15", 2.4/2.2GHz) to have a defective NVIDIA 8600 graphics processor. I called the recommended local Apple Authorized repair facility only to be told that, while these WERE being repaired at no charge, out of warranty, it had been discoved that, OMG they were repairing a WHOLE BUNCH of them and a time limit had been imposed and there were no longer being repaired after they reached four years from purchase date.
WHY WAS THERE NOT A RECALL? WHY WAS NO ONE EVER NOTIFIED OF THIS DEFECT? And why am I just SOL because my computer chose to work an extra two months and eighteen days?
I plowed through the "you don't have phone service" with battering ram efficiency this evening, past the Apple care agent, his supervisor, and to "Customer Care" with whom I will be speaking again tomorrow. I have told them I "EXPECT" a "customer satisfaction code" which will provide me with a free repair. I have armed myself with the absolutely outrageous information that Apple, after booting NVidia out three years ago (one guesses after the rotten graphics bit) is welcoming them BACK this spring - Oh, so ANOTHER generation of MBPro users can get screwed?
I sure could use some help here when I need another argument! Does anyone know the magic language to induce Apple to behave in an Apple-like manner concerning this matter?

Their is no "magic language". The 4 years has passed and you have nothing to argue about: http://support.apple.com/kb/ts2377. Apple owes you nothing anymore regarding the out of warranty repair on your mac. How long do you expect them to repair this for? 7 years, 10 years?

Why is BT Customer Care So Bad at Dealing With Com...

More appropriately, BT Customer Care ought to be called the BT Customer Barrier. Its primary function is to defend BT from the problems its customers may be having and its fundamental ethos is that the customer is always wrong.
This is made abundantly clear at the point of initial contact, its internet pages, where the first thing to greet you is the statement that most faults occur within the customer’s own infrastructure. This bizarre assumption is carried right through the extensive faults procedure where each step is directed remorselessly toward persuading the customer to find and fix a fault that without further investigation is undoubtedly on their own premises and of their own making; BT does not admit that faults might occur outside of customer premises or make provision for those who are competent enough to have already carried out these basic checks and want to move on. Neither is there a clear onward step for BT to take ownership of a reported fault after the checking procedure has been completed – again there is an assumption that all faults are the responsibility of the customer. For a persistent customer it leaves the complaints procedure as the only option to progress.
The complaints procedure is another mechanism dominated by the customer-is-always-wrong ethos. The first thing a customer service operator will do is to insist a customer go through the same step by step procedure covered by its internet pages, regardless of whether or not the customer has already done this. Presumably the operator is trained to believe that the customer is incompetent. There is a pre-scripted, condescending and belittling conversation that follows which often involves the customer service operator magically changing from a care representative into a sales representative, offering new packages and various pieces of equipment that he is almost sure will cure the fault. The last resort, if a customer manages to stand firm and turn down all these alluring offers, is for the operator to reassure the customer that everything will be all right if they just be patient and give it a couple of weeks. Then it’s goodbye.
During the lifetime of a fault this procedure will repeat itself several times and each time the customer service operator will behave as if it were the first. BT appears to have no method of gathering useful retrievable information about a specific complaint or sharing it between operators. Eventually frustration and anger from a customer will lead to elevation where the customer is promised a call-back from a BT engineer. Call-backs from BT engineers are not lightly won.
If you are lucky to be promised a call-back you will be given a time slot and an automatic telephoned reminder first thing in the morning while you are still in bed. A pre-recorded voice message from a hugely condescending and suspiciously sceptic female will make sure you are awake and ready for your call, which may not be for several hours. If you are very lucky your call-back will be made, but often they are delayed or forgotten or have not been booked at all. And, of course, it will be your fault.
I know all this because I have been through it on more than one occasion. My latest battering against the BT Customer Barrier began four or five weeks ago after I had meticulously carried out my own checks. For some months I had noticed that BT broadband was either dropping out completely or reducing strength to download speeds that were unusable, sometimes as low as 0.01mbps, but mostly between 1 and 2. This always seemed to coincide with peak times when my BT contract assured me my signal would not fall below 5 or 6. My own checks consisted first of looking closely at my wifi which at the time admittedly was quite weak. I installed a wifi repeater which boosted the signal but did not resolve the problem so I changed my phone filters but this did not resolve the problem either. I tested the line using quiet mode but there was no noise on the line, I changed my router, I repositioned my router, I changed to Ethernet and used only the BT service socket cutting out all intermediate infrastructure in my home, and I tried all of the above whilst turning on and off various devices I thought might affect my broadband signal. Nothing solved the problem.
At this point I fully believed I had covered every possible self-check known to man, but BT felt differently and tried to make me go through them all again. BT then told me it was my router, which I knew it wasn’t, and that I would have to buy a new one, which I already had, so I declined; then they told me that most probably there was work going on in the area that I did not know about, but neither did the operator because when I asked him about it he admitted he did not know if there was work going on in the area or not. I actually admire him for making that bit up; it showed a spark of spirit. Eventually he told me everything would be all right if I was patient and to wait a couple of weeks, and then he said goodbye.
Everything was not all right and after two more weeks, two more emails and two more conversations that had to begin from scratch because BT had forgotten everything I’d said previously, I eventually won my call-back from a BT engineer and an agreed time slot. Only it didn’t happen. I waited for the call but it never came. A call did come, nearly an hour after the allotted time slot, but I was not there having already given up waiting for it. And that was my fault again.
So, what is wrong with BT Customer Care? Well, just about everything to be honest. It is fundamentally flawed from top to bottom. It has a preconceived conviction that the customer is always wrong and does nothing to hide that conviction. From a customer perspective it is like trying to swim up a waterfall. They make you feel so small. BT Customer Care needs dismantling and rebuilding from scratch, it is an appalling, abhorrent and arrogant organisation that ought to be banned from having the name British in its title; I am pro-European and British, and I am ashamed that BT Customer Care can use the same designation, which is less confrontational than it sounds given that it is mostly located in India. It has become the benchmark by which all poor customer service in Britain is measured by, a level of incompetence to avoid. It’s no coincidence that other internet service providers make a major selling point of not having the same customer service setup as BT.
Eventually my call-back came after weeks of trying and BT agreed to monitor my broadband speed to see themselves what was happening – an appropriate course of action I suggested at the outset. No apology because, naturally, I had been wrong to suggest it and it had only become the correct thing to do when they thought of it. They agreed to monitor my broadband speed and to call me back after three days. After only one day I received an email saying that I should monitor my own speed and send them the results. I pointed out that I had already done so, several weeks earlier. I sent them new results. In all the speed test results sent to BT a clear pattern of drop-out and poor signal strength at regular times during the day were obvious. BT then took to calling me back at times when they knew my signal would not be dropping and asking me to run a speed test, thereby proving I was wrong about having a fault on my line.
Fault or no fault, BT Broadband remains unusable for around two hours per day. When this current contract ends I shall be looking for a new provider.
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
By posting on the forum I assume you would like assistance and not just a rant to blow off some anger
you appear to have tried what normally would be suggested but in order for the forum members and/or mods to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Someone may then be able to offer help/assistance/suggestions to your problem
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I have restored and updated and I get a message saying WE'RE SORRY, WE ARE UNABLE tO COMPLETE wITH YOUR ACTIVATION AT tHIS MOMENT, PLEASE TRY AGAIN LATER, OR CONTACT CUSTOMER CARE would like to know which means that message and I have to do to activate

Hi, I have a iphone 4 with IOS 5.1.1 baseband 04.12.01 AT&T recently release me but I have presented a problem with the activation of the device, I have restored and updated and I get a message saying WE'RE SORRY, WE ARE UNABLE tO COMPLETE wITH YOUR ACTIVATION AT tHIS MOMENT, PLEASE TRY AGAIN LATER, OR CONTACT CUSTOMER CARE would like to know which means that message and I have to do to activate hopefully help me with this problem and I have 3 months with the phone saying same message ...
thank you very much ...

but can not be unlocked
If the phone was NOT unlocked, it can't work or be activated with any other carrier than AT&T. It CAN'T be used with Tigo or Movistar.
Your post makes very little sense. Maybe you can get some help with English.

I need an unlock code but adobe customer care no longer seems to be available.

I have had photoshop for many years starting at 4. I have always updated.
Installing cs on my new win 7 setup (yes I no it is old, but I don't have the money for new software).
I can't get it to see my old install discs, I used "setup.exe unlock" but can't contact customer care on the line (or chat) for the unlock code.
is there a phone number or chat link for this type of call. Thanks in advance

Hi Mmiikkeepp,
You are trying to use CS4 Photoshop on Windows 7?
Can you please provide the exact error message while installing or activating.
You can contact Adobe by clicking on the below link
http://helpx.adobe.com/ca/contact.html
Choose your product, your query and then choose "still need help? contact us"
Thank you for posting on Adobe Forums.

I hate to say - DISATISFIED WITH with CUSTOMER CARE RESPONSE and VERIZON in all for first time.

I am currently on National 900 plan on Motorola Droid. I switched from AT&T primarily because I love to use data on mobile. Verizon provided me the unlimited plan. I was a very happy customer with Verizon untill now.
Scenario -
Today, I called up Verizon customer care executive to see why bill for the month was not readjusted. Can anyone believe it its staggering $1137.73 [Roaming charges 1019.19].
Since this January, I am visiting to Canada. On first visit in January, I called up customer care to see what options I do have to use my phone in Canada as I use it in US. Verizon had a wonderful plan - just the monthly data plan is escalated appear. 30-40$ extra than the normal appear. 29.99$ plan. I happily added that plan before visiting Canada. While there is Canada, I did get notification couple of time that I am exceeding data limit but again checked with customer care later - they readjusted the bill as that was 'FALSE ALERT' as I was on unlimited data plan while roaming as well in Canada since I paid the additional prorated of (30-40$) for period of my stay there.
This equation worked for first and second visit - Unlimited Data while I used to get FALSE ALERT.
On my third visit , things changed - Verizon stopped providing the unlimited data services. I called up as usual before this visit. Customer care executive said - you are set to go to Canada now. I was not very specifically told on call that the rules have changed now and there is limit to data usage while roaming. During this visit also, I got the alerts - I assumed this was also a FALSE ALERT like prior one.
But this time, it was not FALSE ALERT, now I charged with this fee. I raised my concern and called up customer care appear. 10 day before [today is March 6th], they assured me that it is going to be re-adjusted ONLY for this time. And, they also asked to check account after 48 hours and if not readjusted please call. But, I checked my account today and it was not readjusted. So, I called up customer care executive for half an hour -- not willing to listen to any logic of mine and he said politely 'SIR, WE CANNOT READJUST YOUR BILL' . I am still trying to figure out where is my fault when I was not told DATA PLAN HAS CHANGED FROM THIS VISIT.
I hope senior management will look into this matter and re-adjust current bill. It's due this March 10th. I would appreciate any positive response prior to this so that I can pay the bill and BE A HAPPY VERIZON CUSTOMER.
Sincerely,
Manoj K. [removed personal information]

I called them back yesterday night, not willing to listen my story. Sir we sent you SMS notifications. But these notifications, I also got when I had unlimited plans on first and second visit. Then customer care told SIR you don't need to worry - but this time I should have been very specifically told rules are changed before changing my plans which I wasn't. I was under impression that I am on same unlimited plans.
A job not well done in COMMUNICATING TO CUSTOMERS and using that an opportunity to OVERCHARGE $1100 - INSANE for one month bill. None of my fault. SMS notification is no communication as earlier SMS noitification were false positive and bills were adjusted as I was on unlimited data plan.
Now you change the rules and send SMS Notification; RULE CHANGE, one is not aware of.. ANY NORMAL person will treat SMS notification as FALSE ALERT.. isn't it??

Sent a mail to apple Customer care- No Reply

Dear All,
Below mentioned (in Blue Font) is the mail I sent to Apple through its website on 15th of December 2011. Till now I have not even recieved the acknoledgement of my complaint.
iPhone 4S is currently the best and the most expensive phone commercially available in India (With the exception of iPhone 4S 32 & 64 GB Models), and backed with a company like Apple, I expected better services.
Please let me know "How can I put forward my complaint to the right department", as I am unable to find the right E-mail id or link for this type of customer complaint.
"Dear Apple Team,
I ordered an iPhone 4S - Unlocked (GSM) - 16GB White on 25th November 2011 through Order Number: W264847590.
This phone was a gift for my sister's birthday (15th December). I ordered the phone from USA because the White iPhone (unlocked) was not available at the apple store in my city - (Jaipur - INDIA), so I requested my friend Mr. A. Dhanuka in USA to send the phone to India, with anyone coming along.
Mr Dhanuka called the Apple Customer care to request a speedy delivery and the status of my order on the apple's website was Shipping on 7th December via 2 to 3 days guaranteed shipping.
It is with great disappointment i am informing you that neither the phone was delivered within 2 to 3 days of shipping, nor did I get the product I ordered for my sister. In stead of a White iPhone, we received a Black one, which totally messed up the whole White theme of her birthday.
I am a loyal apple customer since 2006 and own 2 iPhones (first generation), one Mac book Pro, Ipad 2 etc. But this was a first apple experience for my sister who owns a Samsung Smart phone, and now mocks my love for apple products.
I dont know how much this mail will affect you guys, but this incident had affected my loyalty towards Apple.
I hope u guys have a way to make things better.
Thanks and Regards
Mohit Tambi"
Thanks and Regards
Mohit Tambi
India

http://www.apple.com/feedback/iphone.html
this is a user forum apple dont read or write here the url I posted is how you get their ear

Swindled, lied too, and lack of customer care!

Back in Auguest, we qualified for "new" phones. We've been customers for over 10 years. We visited a local Verison store in Pataskala Ohio. We were looking to get into the "smart phones". We saw several, some very nice and EXPENSIVE ones, a few that were less expensive.
We told the salesmen what we were looking for, and pointed out a few, one of them was the Samsung Gem. Little did we know. We knew NOTHING about smart phones but only what we saw on TV, guess Verison feels buyer beware to be an understatment.
The Gem was just under $50.00, hmm.. on sale it seems. We had no idea, the trouble, the lack of usability, these phones had. The salesmen seemed to know all about them, so he said. We find out, as time went on, that 1, we could NOT upgrade to the 2.2 droid OS as Verison does not seem to want these phones upgraded.
We also found out, that you can NOT put any of the app's on the SD cards due to the OS version. We also find out how little room there is on these phones for apps. Further, we learned that these phones were NEVER suppose to be sold by Version dealers, that they were "in house" phones only.
I've tried to email Verison but hmm.. we can't find an EMAIL address for support!
My wifes phone has had issues for the past month, runs slow, won't connect and very VERY short battery life.
Now.. I would like someone from Verison with guts to assist us in getting rid of these phones, and re-issueing us a new trade in deal.
I wonder if there is somone out there who cares!
These Gems SUCK, and seems Verison only cares about sales, and NOT customer care!

MostlyALurker wrote:
It never ceases to amaze me the number of people who don't even do the most basic of research before buying an expensive item or getting themselves locked into a contract. There is SO MUCH info out there about the pros and cons of various phones. It's called Google, people!
It also never ceases to amaze me about the number of people who register for forums such as this only to complain and then disappear into the ether again.
God forbid someone expects a represenative of a company that generally gets high marks for customer service to not completely rip them off and give them wrong information. These customers have lives that do NOT revolve around cell phones and spending hours on the internet going through the tech media and their reviews that say pretty much every phone out there is crap and god-like at the same time. The people who spend 40+ hours a week in the mobile cell phone stores are the experts, get paid to be the experts, and so it shouldn't be completely uncalled for to hope that these people will guide the less informed in the general right direction.
People don't take their money to Verizon because of the great data speeds or cheap phone plans. They go to Verizon because Verizon is known for excellent customer service. If they want to get ripped off by some slimey scumbag salesperson they go to Boost Mobile or Cricket. Even if an "authorized reseller" was responsible for this, Verizon is the one who hands out these licenses and has a duty to make sure somewhat decent business is being conducted with their name. Because again, the consumer who has a life that might surround insurance or banking or medicine or a family or any variety of other things that do not deal with mobile products has no idea what authorized reseller, premium reseller, or corporate means nor should they be expected to.
Take your elitist attitude and get out of here.

TERRIBLE CUSTOMER CARE & Lack of Information on current D.O.A and Delivery of a new laptop (x121e)

Hi there,
I made an order for a Thinkpad X121e on 25th August 2011, arriving around a week later, however when it arrived it worked for about 1 hour before then refusing to boot up, I decided to ring support who suggested it may be possible, and quicker to have someone repair the unit onsite, however it turned out that this would not be possible as there may have been multiple issues.
Therefore I arranged under D.O.A for it to be sent back to Lenovo, it was received at the repair centre on 8th September 2011, and was registered as D.O.A on 15th September 2011
It was my understanding that a replacement would usually have a turnaround of 14 days, however when I rang Technical support they suggested 15 working days, which would be up today (6th October 2011) I have been consistently ringing technical support who have suggested the only people that I should contact are the German company (MKCL Deutschland GmbH) dealing with the D.O.A of my laptop, however if I was to contact them via phone it would cost me a fair amount, so I opted for the email route, where a response was given however it suggested they were also waiting on lenovo.
I currently feel as if I am in the dark, where there is no possible way to contact lenovo directly, especially for complaints or even just for information. I purchased the lenovo product originally on recommendations from others for quality and reliability, its a shame that lenovo support and customer care is not the same.
I have also considered contacting Consumer direct if I do not receive any more information on my case.
Any possible help with my case will be much appreciated.
Thank You

hey richierich,
sorry to hear about what had happen. could you pm the following details :
Name:
Country:
Mobile:
Email:
MTM [machine type model]:
( To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find )
Serial Number (S/N):
Date of Purchase:
Case/Order Number : (if any)
Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)
Location of unit : Home / Repair Center (delete where appropriate)
Description of issue :
Troubleshooting Taken : (if any)
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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Abysmal customer care.

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