Accept Button in Service Contract Quotations

Hi Experts
The requirement is to create any of the 2 different types of contracts as a follow up from service contract quotation.
I have maintained both the contract types as follow up transactions of service contract quotation through copy control. When I click on Accept button in the quotation, it doesnt show me both the contracts creation option. I know SAP doesnt recommend creating a follow up directly and even if I do it, the pop shows up both the contract types but when i create any of them, the items dont carry over.
In short, I am expecting to get two options when I click on accept but i m not getting it. Is there anything to do in Change process?
Edited by: Sunil Dangwal on Feb 24, 2011 2:51 PM

Hi,
Please read FAQ note 499722, questions 12, 13, 22 and 9.
I would advice you to check the information from note 353482.
Regards,
Edit

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Difference between service order quotation and service contract quotation

Hi,
Can any one differentiate service order quotation and service contract quotation??
appreciated with points
Regards,
Nagi Reddy

Service Order:
A service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed.
Service Contracts:
Service contracts are outline agreements with business partners which define services offered for a particular period. You support service contracts by processing contract-based and planned services.
Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
I hope this helps

What is service agreement , -contract, -quotation and confirmation

what is service agreement and service level agreement?
what is service contract and service contract quotation?
what is service order and service order quotation?
what is service confirmation?
can anybody explain me these all
regards,
izaz

> what is service agreement and service level agreement?
A service agreement is a business transaction that defines the products and the pricing conditions that are covered under the service contract. A service contract or a service contract quotation could be the follow up document to a service agreement.
A service level agreement defines the maximum level of service that could be available to a customer. The two profiles that are used to define SLA are response profile(maximum time taken to respond to a compliant) and service profile(time taken to solve the issue)
> what is service contract and service contract quotation?
A service contract is a business transaction that is an agreement which define services offered for a particular period to a customer. It will lists the customers' products covered under the contract and also pricing conditions for each product.
A service contract is a follow up document of the service contract quotation.
The service contract quotation is a business transaction that is intially sent to the customer which defines what services could be offered to him, the prices and the products covered under these. if the customer agrees, a contract could be created else there could be further negotiations.
 what is service order and service order quotation
A Service order quotation is an offer to the customer with conditions for the performance of a service/delivery of spare parts. It also states prices for the work involved. Once the customer has accepted it becomes a service order by copy control/follow-up.
it is different from a service contract because it is not a long term agreement, just one time offer.
> what is service confirmation?
A service confirmation is a business transaction that is used to confirm all the service parts, expenses, spare parts, and tools used while performing a service.It is also used to enter the actual time spent in doing the work. All these can be used to create a billing document for the customer.
A service confirmation is a follow up document of a service process. (not necessary). All the items in the service process are automatically copied to the service confirmation. the service employee will select the ones used and a bill is created for the customer based on these items in the confirmation.
hope this helps. reward with points.

参照Service Contract, 创建Follow-up Service Contract

参照Service Contract (BUS2000112) ，创建Follow-up Service Contract (BUS2000112)这个功能在标准功能里是没有的。例如：一个service contract quotation 其实也是一个service contract，它的 business object type 是BUS2000112，
那你如果点击 follow up button 去查找service contract transaction type，那你是找不到这个 service contract transaction type的。
这个是由于 FM CRM_UBB_FILTER_SUC_PROC_TYPE的hard coding决定的。大家可以查看一下这个 FM 里边的remark
Between UBB contracts and/or quotations followups
should only be created using the specific actions (e.g. COA)
or change processes, but not using "normal" followups. So
this transaction types have to be hidden on the UI for the
followups although the copy control customizing allows it
With 7.0 this is also true for regular service contracts
下边我也把两个可能的解决方案提供给大家，
1 - you can either modify FM CRM_UBB_FILTER_SUC_PROC_TYPE in line 49. You
can comment out the following line:
delete ct_suc_proc_type where process_type =
ls_suc_proc_type-process_type.
2- As you have already observed:
you can also make use of the standard process provided by SAP using
the Accept button in the service contract quotation. Please refer to SAP
help available with folling link:
[http://help.sap.com/saphelp_crm70/helpdata/en/46/49adcf62096a81e10000000a155369/frameset.htm|http://help.sap.com/saphelp_crm70/helpdata/en/46/49adcf62096a81e10000000a155369/frameset.htm]
谢谢。
昭杰
Edited by: Zhaojie Liu on May 5, 2010 9:34 AM
Edited by: Zhaojie Liu on May 5, 2010 9:36 AM

嗯，读读同事的经验真的很有帮助，顺便上系统测试了一把，发现现在最新的版本可能还有一些新的变化，就是有条件的支持为服务合同或者报价单创建后续服务合同或者报价单，请感兴趣的朋友参考note 1405171，里面有比较详细的前提条件描述，和相关的coding。
这里似乎还提到了一个ubb的概念，估计应该是usage base billing，如果说错了请多多包含，谢谢。
Hongyan

Service contract/agreement

HI,
what is the main difference between service contract and service agreement??? when do we use agreement??/ give me full explanation pls???
Thanks in advance...
bajee

Hi,
Service Contracts:
Service contracts are outline agreements with business partners which define services offered for a particular period. Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
You can either create a service contract directly, or as a follow-up transaction for a service agreement, a service contract quotation, or a service contract template.
Service Agreements:
Business partners define conditions, such as prices, and releasable products in long-term outline agreements. These conditions and products are valid for all service contracts or service orders that are created with reference to the service agreement.
Unlike service contracts (value/quantity), service agreements contain no target values or target quantities.
Cheers,

Copy button not working properly in service contract - crmd_order tcode

Hi experts,
I want to create a duplicate row in contract through Duplicate Button Supplied by SAP. As
I understand the function of the duplicate row button is to copy the same set of information in next row with auto incremental or manual. As far as number incremental is concern that is happening based on
customization on transaction type line item incremental sequence .
This is an upgrade project before upgradation it was working fine, you can check the same in old CRM 4.0. If you see in the Object Tab, condition tab or any other tab, no data is duplicated from parent line item. This works very well in CRM 4.0. Actually after discussing with the client i have come to know that , they also had the same issue before and SAP gave two Notes : 739462 and 740103 to resolve the issue. But now this feature is only availabe in the WEB UI in CRM 2007, and as i am upgrading to CRM 2007 this feature is not available, but my client want this feature.
I went through the SAP note , they have given some corrective instructions but it is valid till BBPCRM 500 version of the software component and mine is BBPCRM 600 . My query is, will it work if i follow the same corrective measures in the Note for my system ie. by inserting few blocks of code given in the SAP NOTE.
please kindly help me out,
Thank you,
Regards,
Arun.

Hi,
I think you problem is in u201CBilling tabu201D which it is not showing any details on particularly billing tab. Right
Ok, as per you wording Services order having billing tab with details but Service contract does not.
If am I right, you see the below solutionu2026.
First go to T-code: CRMC_PCUITOOLS
Put you
Application : CRMD_BUS2000116
View (blview) : ZXXXXX
Then press F8 for execute
You will see the view of particularly Leading Transaction Category and go to billing tab
See below Tab Page Group (SRV_ODP1)
Second go to T-code: CRMC_BLUEPRINT_C
Follow this : Application Element -> Tab Page Group -> Tab Page Group Structure
Put it (SRV_ODP1) and go to billing (double click on them)
You will see following details
Tab Page Group      SRV_ODP1
View                      ZXXX
Sequence                  23
Event                     S1O_HD_PAYMENT_BILL
Text                      Billing
View Switch Gro
Multi-Group               S1O_HD_PAYMENT_BILL
Inactive          Flag is Not Set
Follow the same for Service contract. You will see the Multi-Group missing
Put it same on that (S1O_HD_PAYMENT_BILL)
I think this issue will solveu2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026
On..............................................................................

Not able to create Service Contract from another svc.contract as followup

Hi,
I am trying to create a service contract from another service contract as folllow up document as a part of contract renewal process. However, when I click on follow up button, in the popup, not able to the option Service Contract. Hence I am unable to create.
Could you please let me know, what needs to be done such that Service Contract also will be shown in the popup.
Thanks for all the replies.
Thanks,
Sandeep

Hello Sandeep,
It is not possible to create a follow up service contract (BUS2000112) for another service contract (BUS2000112).
I do not know your business scenario, you can debug method GET_FOLLOWUP_CUST of class CL_CRM_UIU_BT_GET_PROCTYPES and see where the follow-up transaction types are filtered out.
I met similar case before, the solution provided at that time was
- modify FM CRM_UBB_FILTER_SUC_PROC_TYPE in line 49. You can comment out the following line:
delete ct_suc_proc_type where process_type = ls_suc_proc_type-process_type.
Hope this could be helpful.
Best regards,
Maggie

Problem reading service contract from ibase

Hi Experts,
I am required to read the service contract document from the Ibase component.
I am unable to find the table or function module to read the service contract
when i pass Ibase value.
I am using the badi CRM_SERVICE_CONTRACT and i an required to read the contract here
based on my way of selection and not using the standard selection.
Pls provide ur valuable guidance...
Thanks,
SA

Hi Gert,
I am getting short dump when i have updated the value inside tht badi for the hader and the item guid of the contract.
When i try to enter the hard coded values it accepted, but whn i pick the value through function module or through the select query and palciong inthe table,its giving me short dump.
I hope you can guide me to solve this serious issue,a little urgent.
Thanks,
SA
Edited by: Saurabh Agrawal on Nov 27, 2008 1:01 PM

Trading of service Contract

we have a senario , where we create a service contract for a particular Item Number to a customer and we need to buy the a same contract from another Company
we are creating service contract using va41 with order type WV for a material type DIEN and Item category LIES. But if we want trigger purchase req for that particular Item then we need to change the item catergory to BANS (with customer info -drop shipment )
When i tried using Item Category BANS the order type WV is not taking accepting
Is there any other way to solve this issue by automatic triggering the purchase req when a service contract is created

Hi Shiva,
As such the system cannot show you how many times the contract was renewed. It can only show you that the renewal date is approaching and you need to renew it. There is a specific reason behind the fact that the sytem need not renew the contract automatically. The system does not know whether a particular contract needs to be renewed or not. This has to be manually informed to the system.By not making the renewal automatic the ystem is actually giving you the flexibility that you can either close the contract or renew it.
Now if you want to know how many times a particular contract was renewed then you will have to do it thru queries only because no regular report is available.
Nagesh

Is it necessary to create a Billing Plan for the Service Contracts

Hi All,
Is it necessary to create a billing plan for the service contracts.
My requirement.
In CRM 7.0, we created a service contract. For the item in that service contract there is a Billing Plan tab.
In that tab we have the dates for Period, Billing Date etc.
Now our requirement is to get the Billing Date quarterly. For this we created date rules and date profiles and assigned these date profiles to header and item level transactions.
And we are able to see the date rules under the drop down of the billing date.
I copied the standard date rule BILL004 to ZBILL004.
But when we changed to our date rule it is not changing to quarterly date.
Can you please let me know what are the configurations to be done for this.
Is the billing plan has to be created for this kind of scenario.
Thanks in advance
Thanks and Regards,
Raghu

Hi
On OK button's action you can Destroy the window and navigate to Page1.
Go through this link for more details and a step by step guide for creation of pop ups and dialog boxes
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/903fed0d-7be4-2a10-cd96-9136707374e1?quicklink=index&overridelayout=true
Hope it works
Regards
Suresh

Can i enhance a table via eewb for the service contract?

Hi, expert
I want to enhance a table for the service contract,
when i use eewb to do the enhancement, i find only the BUPA can do table enhancement.
Or i can create a tran. table and display the data via a table view on the web ui ,
but how to save the data of the table view when i click save button on the Web UI ?
Thanks.
Oliver.

FYI: Found the problem. In the Administrator's Guide (of course not in the supplied packages documentation about DBMS_JOB) I found:
"How Jobs Execute
SNP background processes execute jobs. To execute a job, the process creates a session to run the job.
When an SNP process runs a job, the job is run in the same environment in which it was submitted and with the owner's default privileges.
When you force a job to run using the procedure DBMS_JOB.RUN, the job is run by your user process. When your user process runs a job, it is run with your default privileges only. Privileges granted to you through roles are unavailable."
And of course we had set up our users to get all privileges through Roles, so CREATE TABLE wasn't one of my DEFAULT PRIVILEGES!
It sure would be nice if Oracle documentation could get its act together and provide ALL information about a topic in a logical place. The effort to find the information about privileges occurred after it took me 1/2 hour to figure out why my submissions were failing - I didn't have the ';' included in the quoted string for the procedure to be called - which I only figured out after looking at the code for DBMS_JOB where it made the note to make sure you include the ';'. Wouldn't it be good to have that MINOR DETAIL mentioned in the description of DBMS_JOB.SUBMIT?????

Header table for service contract like CRMD_DHR_HEADOPP

Hi,
As we can get all the details from CRMD_ORDERADM_H and CRMD_ORDERADM_I, table for the business transactions, along with this for the opportunity and lead we also have the header table as CRMD_DHR_HEADOPP and CRMD_DHR_LEAD, from which we can directly select the prospect and employee responsible. Now we are working with Service/Sales quotation and contract, for this Is there any header level table from where we can get the details for prospect and employee responsible.without using the CCRMD_ORDER_INDEX table.
Regards,
Zafar

Hello Zafar,
I such cases I use the BOL-model to get the data. To find out your relevant BOL-entities go to the right WebUI screen and press F2. Then you see the application, view and context node and you can find out which BOL-entity you need.
Best regards,
Thomas Wagner

Canceling a service contract

Hi,
I am passing a future cancellation date for a service contract through a custom BAPI . The date is getting passed, but the billing plan line items are not getting deleted. I have to manually go into the service contract and select the date again to delete the bill plan line items.
Can anyone please let me know how to do the action through the BAPI?

Hello again Sloppy_Carlton,
I’m glad to see you are utilizing the forums to reach out to us about multiple experiences, although I am sorry to see that neither of the experiences you posted about left you feeling delighted.
Per our Return & Exchange Promise, we may return or exchange almost everything; however, devices that are damaged would be excluded. It seems the unauthorized modification (rooting and unrooting the phone) may have been the cause of the phone not turning on when attempting to update your operating system to KitKat. We would not be able to accept this device for an exchange or return as it would be considered damage from the unauthorized modification.
That being said, I’m glad to hear you seem to have been provided a one-time solution to this experience. We truly value your insight and the time you have taken to share these insights with us. If you should need any further assistance, please feel welcome to reach out to us.
Thank you for posting on the forum!
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Create a service contract under SAP CRM

Hi,
I try to create a service contract under SAP CRM with transaction code CRMD_ORDER but when I click on "Create" button, nothing display !
Is it possible to create a contract under SAP CRM ?
In the end, I would like to replicate a contract from CRM to ISU.
Thanks by advance for your help !
Best regards,
Rémi

Hi Remi,
In transaction CRMD_ORDER, click F5 button and under "Service Contract", just choose the transaction type you'd like to use. Examples:
Contract w. ERP Bill
ITIL Serv. Contract
Remote Service Contr
Serv Cont Quote.
Service Contract
UBB Service Contract
If nothing is displayed, this may mean that transactions have been blocked. Therefore, you have to follow the path under IMG: Customer Relationship Management -> Transactions -> Basic Settings -> Define Transaction Types, and disable the "Inactive" flag.
So yes, it is definitely possible to create a service contract in SAP CRM. However, it is recommended that you use WebClient UI with business role SERVICEPRO instead of GUI, for most of the time.
Edited by: Kivanc Bilgin on May 18, 2011 2:39 PM

Mile stone billing for service contract

Hi gurus,
can you help me for the following:
i want to configure mile stone billing for service contract in my client business process,
can any one send me the complete configuration process steps for mile stone billing.
I'll reward you full marks,
Thanks in advance
nitchel

Hiya...
Billing Plan for Milestone Billing
Milestone billing means distributing the total amount to be billed over multiple billing
dates in the billing plan.
As each milestone is successfully reached, the customer is billed either a percentage of
the entire project cost or simply a pre-defined amount.
During sales order processing, the system determines from the item category whether a
billing plan is required and, if so, which type of plan
The type of billing plan that is determined at this point is set up in Customizing and
cannot be changed in the sales document.
Billing plans for periodic billing and milestone billing plans for project-related milestone
billing have different overview screens so that you can enter data relevant to your
processing.
For example, for milestone billing, you must be able to enter data to identify the
individual milestones.
IMG configuration requires :-
1. Maintain billing plan types for milestone billing in OVBO.
2. Define date description in SM30 - V_TVTB.
3. Maintain Date Category for Billing Plan Type IN OVBJ.
4. Allocate date category in SM30 - V_TFPLA_TY.
5. Maintain date proposal for Billing Plan Type in OVBM.
6. Assign Billing Plan Type to Sales Documents Type in OVBP.
7. Assign Billing Plan Type to Item Categories in OVBR.
8. Define rules for determining the date in OVBS.
Milestone billing is typically used for billing projects, such as plant engineering and
construction projects. Such projects often include a series of milestones that mark the
completion of different stages of the work. In the SAP R/3 System, milestones are defined
in a network along with planned and actual dates for the completion of work. The milestones
are also assigned to the billing dates in the billing plan.
Each milestone-related billing date is blocked for processing until the Project System
confirms that the milestone is completed.
Delivery-relevant order items for which a milestone billing plan applies are billed on the
basis of the requested delivery quantity and not on the total of the confirmed quantities.
The connection between the project and the sales document item is made in the individual
schedule lines of the item. Each schedule item can be assigned to a network in a project.
To display the project-related data for a schedule line, proceed as follows:
In one of the overview screens of the sales document, select
1. Item -> Schedule lines.
2. Mark the schedule line and select Procurement details.
The following figure shows an example of milestone billing where only the Contract have
been billed :
Order Item Turbine    100,000
Billing Plan
Billing date Description    % Value Billing Block   Milestone   Billing Status
01-10-94     Contract      10 10,000      -             x           x
01-03-95     Assembly      30 30,000      x             x
01-04-95     Maintenance   30 30,000      x             x
01-05-95     Acceptance    30 30,000      x             x
01-06-95     Final invoice ..    ..        x
Network/Activities
Milestone    Estimate      Actual
Assembly     01-03-95      01-03-95
Maintenance 01-04-95
Acceptance   01-05-95
For each billing date in a milestone billing plan, you can specify whether the billing
date is:
1. fixed
2. always updated with the actual date of the milestone
3. updated with the actual date of the milestone, if the date is earlier than the
    planned billing date for the date
Keep Sapping
Regards

Accept Button in Service Contract Quotations

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