What is service agreement , -contract, -quotation and confirmation

Question

what is service agreement and service level agreement?
what is service contract and service contract quotation?
what is service order and service order quotation?
what is service confirmation?
can anybody explain me these all
regards,
izaz

Answer 1

<b>> what is service agreement and service level  agreement?</b>
A service agreement is a business transaction that defines the products and the pricing conditions that are covered under the service contract. A service contract or a service contract quotation  could be the follow  up document to a service agreement.
A service level  agreement defines the maximum level of service that could be available to a customer. The two profiles that are used to define SLA are response profile(maximum time taken to respond to a compliant) and service profile(time taken to solve the issue)
<b>> what is service contract and service contract  quotation?</b>
A service  contract is a business transaction that  is an  agreement which define services offered for a particular period to a customer. It will lists the customers' products covered under the contract and also pricing conditions for each product.
A service contract is a follow up document of the service contract quotation.
The service contract quotation is a business transaction that is intially sent to the customer which defines what services could be offered to him, the prices and the products covered under these. if the customer agrees, a contract could be created else there could be further negotiations.
<b> what is service order and service order quotation</b>
A Service order quotation is an offer to the customer with conditions for the performance of a service/delivery of spare parts. It also states prices for the work involved. Once the customer has accepted it becomes a service order by copy control/follow-up.
it is different from a service contract because it is not a long term agreement, just one time offer.
<b>> what is service confirmation?</b>
A service confirmation is a business transaction that is used to confirm all the service parts, expenses, spare parts, and tools used while performing a service.It is also used to enter the actual time spent in doing the work. All these  can be used to create a billing document for the customer. 
A service confirmation is a follow up document of a service process. (not necessary). All the items in the service process are automatically copied to the service confirmation. the service employee will select the ones used and a bill is created for the customer based on these items in the confirmation.
hope this helps. reward with points.