Access denied. Reference #18.e03c4317.1401151953.127a2c7c. I can bring up webpage in Internet Explorer

Question

This is a web site for a local store. I went to the site on 5/25 with no problem, and on 5/26 I got the above error message. I can get to this site through Internet Explorer.
Error message:
Reference #18.e03c4317.1401151953.127a2c7c

Answer 1

Hi Dawn,
Thanks for replying.
<u>'''nptnt2.dll '''</u>
It is probably not worth worrying about this any further
Your Crash report actually listed the file ''nptnt2.dll'' but not the other two that we would be most interested in.
Research by''cor-el'' suggests the ''nptnt2.dll '' file is in most cases probably left over from having had ''search''.''us''.''com'' something considered potentially unwanted but which is documented.
<u>'''user.js'''</u>
This is also not critical as long as Firefox is working as you expect.
However it is relatively easy to look at so I will give instructions you can try to follow, and links to help articles related to this.
Briefly
*The file is in the Firefox profile.
*It may be hidden, as may be the last two letters on the filename.
*It is a short file of ordinary text so relatively easily read.
*It is not ordinarily needed and does not by default exist. <br />Too often its purpose is to make changes to Firefox that you probably do not want, and to make those changes difficult for the average user to reverse.
** As an an aside. <br />It was often used to make the different Firefox searches use something the rogue software wanted you to use. Firefox was however changed recently to give the Firefox user control over this from the search bar.
<u>'''If you want to look at the content of ''user.js'' or disable it'''</u>
We all need to begin somewhere, and I have no idea what you already know. Here is a crash course in improving your computer literacy.
# First of all make sure at least temporarily Windows is letting you see hidden files, and also it is letting you see the full file name including the extension ''.js'' in the name ''user.js'' see
#* http://kb.mozillazine.org/Show_hidden_files_and_folders#Windows <br/> complete with screenshots
#*http://windows.microsoft.com/en-us/windows/show-hide-file-name-extensions#show-hide-file-name-extensions=windows-7 <br /> You may also wish to click ''show all'' on the inked [http://windows.microsoft.com/en-us/windows/file-names-extensions-faq#1TC=windows-7 faq page] for an explanation on how to '''rename''' a file and other useful tips about ''file extensions''
# Now with Firefox open, use the button on the troubleshooting information page to open up your Firefox profile folder.
#* To do so <br > Key in ''about:support'' in the addressbar. Hit the Enter/Return Key on the keyboard. Mouse Click the option that says Open Profile folder (Or something with similar wording)
#* See also <br /> [[Profiles - Where Firefox stores your bookmarks, passwords and other user data#w_how-do-i-find-my-profile]]'''_how-do-i-find-my-profile''' (Observe the article will scroll to display related profile notes)
# With Firefox closed. Find the file ''user.js'' in the open profile folder. Rename the file by adding .txt to the name. That disables the file with respect to Firefox settings, and permits you to open it in a text processor such as Notepad by using a right click option.
#* If you need to reuse the file you will need to reverse the file name change. Mostly this sort of work is done with copies of a file not the original.
#* The instruction to rename works even if the ''.js'' is hidden but that makes it difficult to see & understand the real file names.
#* This article explains in more detail what the user.js file is and does <br /> http://kb.mozillazine.org/User.js_file <br /> It includes advanced tips on editing the ''user.js''.
#* ([http://windows.microsoft.com/en-us/windows/file-names-extensions-faq see]) Note with Windows the characters after the last dot known as the file extension are used to show he file type and help decide what actions the file may have. '''''dot.txt''''' files will be ordinarily be simple text and can be read by text viewers and text editors. (Probably even viewable from Firefox)