Access to previously recorded meeting in Adobe Connect - "not authorized"

Hello
I am having trouble accessing a recorded meeting in Adobe Connect. I am not the administrator but the administrator has supposedly given us access to the recorded sessions. Each time I click on the recording of a meeting I get a "not authorized" response, even though I am logged in.
I am getting the below error message - Can anyone help?

I see that you have already talked about them, but permissions are the most basic reason for this message. Could you please confirm with the administrators, if it helps.

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I have tried this on Windows 7 x64 and Windows 8 x64. We have used Internet Explorer, Firefox and Chrome. All have the same result:
Log Name:      Application
Source:        Application Error
Date:          3/5/2015 4:00:51 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: adobeconnectaddin.exe, version: 11.9.972.8, time stamp: 0x54521ffb
Faulting module name: adobeconnectaddin.exe, version: 11.9.972.8, time stamp: 0x54521ffb
Exception code: 0xc0000005
Fault offset: 0x00332ee4
Faulting process id: 0x18c4
Faulting application start time: 0x01d0578fc31a5cf1
Faulting application path: E:\xxx\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin\adobeconnectaddin.exe
Faulting module path: E:\xxx\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin\adobeconnectaddin.exe
Report Id: 15bb26ff-c383-11e4-8295-78acc0b92128
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-05T22:00:51.000000000Z" />
    <EventRecordID>20647</EventRecordID>
    <Channel>Application</Channel>
    <Security />
</System>
<EventData>
    <Data>adobeconnectaddin.exe</Data>
    <Data>11.9.972.8</Data>
    <Data>54521ffb</Data>
    <Data>adobeconnectaddin.exe</Data>
    <Data>11.9.972.8</Data>
    <Data>54521ffb</Data>
    <Data>c0000005</Data>
    <Data>00332ee4</Data>
    <Data>18c4</Data>
    <Data>01d0578fc31a5cf1</Data>
    <Data>E:\xxx\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin\adobeconnectaddin.exe</Data>
    <Data>E:\xxx\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin\adobeconnectaddin.exe</Data>
    <Data>15bb26ff-c383-11e4-8295-78acc0b92128</Data>
    <Data>
    </Data>
    <Data>
    </Data>
</EventData>
</Event>

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Message was edited by: EZ Jim
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Access to previously recorded meeting in Adobe Connect - "not authorized"

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