"Account Disabled..." numerous times, 'Customer' service no help!

For a few months,I would occasionally get "Account disabled for security reasons" when I try to purchase from Itunes.
Contacted "customer" service & I must have received the densest employee ever. He wouldn't answer any questions, just gave me the same scripted lines, "reset your password".
Well, I have reset the password at least 7 times in two months, & I still get the Account disabled page.
His response is: Well, sounds like you don't know how to reset the password.
I've had it with this loser, he has not read any of my emails, or he doesn't understand the language. He ignores my repeated requests to put me in touch with his supervisor or someone who can help me.
So can anyone tell me how to get in contact with ANYONE else, my blood pressure is rising at the thought of getting stuck with this idiot again.
Also, since he's obviously not bothering to read any of my questions, I have refused to give him any of my personal financial info so he could reset the password. ( That doesn't work anyway, I tried that with another rep last October)
So any idea who I should contact next? All I know is, I will NEVER use Itunes again.
Thanks for letting me rant, folks.

If you are not going to use iTunes again, why are you asking how to use it?
PS Ranting is not allowed in the forums, you would see that if you read the Terms of Use.
Calling people names also is not acceptable.
Not sure you will get much help here ranting.

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My ipod touch (2nd generation) is stuck on the usb to itunes screen. I have NOT jailbroken it, and i have alsop tried restarting numerous times. I need help, soon!

My ipod touch (2nd generation) is stuck on the usb to itunes screen. I have NOT jailbroken it, and i have also tried restarting numerous times. I need help, soon! Itunes on my computer works about 50% of the time, so i feel lost!

Download RecBoot and see if you can kick it out of recovery mode.
Basic troubleshooting steps.
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G + 120G OCZ Vertex 3 SSD Boot HD 

Upgrade to Creative Cloud 7 days ago - still no access to full products customer service not helpful

I upgraded to the full Creative Cloud access on the 13th of April through customer service. I saw a promotional offer for $29.99/month for access to all the CC apps, but since I was already signed up for Premiere Pro CC at $19.99/month it said I needed to speak to customer service to upgrade.
I did that. The customer service rep upgraded my service to $29.99/month and assured me that I would now have access to the full creative suite.
You can see that I was billed for $29.99 on April 13th:
After that upgrade nothing changed on my end. I had full access to Adobe Premiere CC like before, but otherwise all other programs(photoshop, illustrator, etc) still downloaded and ran as trial versions. I contacted customer service two more times. They were unable to resolve the problem and only escalated the ticket.
I have not had any response from either ticket. And looking at it now it looks like one of them is listed as "withdrawn" with no notes from Adobe's end and no resolution to my problem. The other ticket is still open pending Adobe's response.
To top it all off today in Premiere CC I received a notice that I would lose access to Premiere in 5 days because of some error in the billing information. So in 5 days time I will be paying $29.99/month and have access to zero Adobe products.
So I'm writing this post in hopes of actually getting someone that can solve my problems to take a look. I don't want to spend another 2 hours in a chat-box with an overseas customer service rep who only copys and pastes pre-formatted responses to me. I don't want my ticket escalated and then ignored. I want the service that I paid for, or I want my money refunded.
What I think happened is that the customer service rep who upgraded my membership to the full creative cloud suite forgot to flip some switch. It seems like they increased my billing rate but didn't actually change my subscription.
Here's the picture that shows exactly what service shows up in my account:
Here's what my creative cloud app shows - notice that I only have access to trial versions of most of the software:
Please don't tell me to try logging out of creative cloud, or deleting files on my end, or check my DNS settings, or any of that. I've been through it - twice - with your customer service reps already. It did nothing. The issue is on Adobe's side. Somewhere in some database my account is not set to full creative cloud access. There is nothing I can do on my end to rectify this.
Please - I would either like this rectified, or have my money refunded. Anything else is unacceptable. And as a whole my experience with customer service has been frustrating, unhelpful, and not up to the standards I expect from a high-class company like Adobe.

Have you logged out of your Cloud subscription and then back in?
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
or these
Upgrade single to all Cloud http://forums.adobe.com/thread/1235382
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

Change on family share plan without permission; customer service no help at all

@VZWSupport
Posting this question here because I am having zero luck with *611 customer service and after 40 minutes on the phone with a rep I am ready to pay the early termination fee and leave Verizon after 15 years of being a customer.
I am part of a family share plan with five lines. Someone else in the family used my phone upgrade last month (with my permission), and this apparently changed my plan (did not give permission to change plan) but I was not notified that the upgrade was used OR the plan was changed.
Ever since it was first available, I have had unlimited data and have always reupped my plan to keep that unlimited data feature.
Can't email customer service and chat is never available, so I get someone on the phone last week who says they'll request the upgrade back to unlimited and get back to me within 3-4 days.
No response, so I call again today. This rep says that request was not processed, and after FORTY minutes, the outcome is:
* Unlimited data is no longer available so even though my plan was changed without my consent, I lost my unlimited data which I have had for years (I knew it was no longer available, which is why I never let my service lapse, so I could KEEP it)
* The 6GB / $30 consolation prize data package is also no longer available
* No additional data can be added to my plan for the rest of the month, unless I completely change my plan, which will also change the plan on the other four lines that are part of the family share -- not doing that without anyone else's consent
* The family member using my upgrade reset my contract so I'm stuck with this for another TWO full years
* They can add a $30 credit to my bill for next month, just in case I do go over my data
This is the WORST customer service ever. I mean, really. Fifteen years of continuous patronage and this is how we are supported as customers?
I had been debating breaking my line off (and my husband's line) and going onto a new family share plan, just the two of us, and purchasing new phones as well, but frankly, I'm ready to pay the early termination fee and stop doing business with Verizon. I've heard from various friends that after several years of being a customer with AT&T or Sprint, they receive the newest phones for free -- just out of the blue -- or some other amazing promotion for no reason other than being a valued customer.
Let's get this resolved via email, Verizon. If I have to talk to another customer service rep on the phone, it's going to absolutely ruin my day.

Thanks. My main issues are:
I was not notified of the change in plan
I was not notified of the upgrade
My approval was never requested for the device upgrade
My approval was not requested for the change in MY plan
What I am having difficulty accepting here is that unlimited data is no longer "available." I'm not trying to ADD or BUY unlimited data. I'm not even trying to BUY the 6GB data consolation prize that apparently isn't available anymore.
My plan was changed without my consent. My upgrade was applied to another line without notifying me. I'm not trying to add a feature I didn't have before. Doesn't customer service have a reset button? A restore point? I had this service two weeks ago; they changed it without my consent or notifying me; I want it BACK. Not a new add. An account restore to a point two weeks ago. I don't see why this is such a difficult concept.
Not only that, my plan was reupped WITHOUT my consent, when the upgrade was applied to the other line on the account. Now I'm stuck with this contract for two more years, and I did NOT agree to another two years.
They were more than happy to try and sell me two new phones and split our two lines off the family share plan, though. MORE than happy.
Going to have to look into the cost of early termination and really thinking of just paying full price for a phone and going with something like Smart Talk or Virgin Mobile, unless the reps at the store do double backbends to help me out and hook me up after fifteen years of patronage.
I calculated the amount I've spent just on my line, not including my husband's 15-16 years of being a customer, and it's upward of $10,000.
Ten THOUSAND dollars and this is how they treat their customers... smh.
Thanks for the reply, @elector. Appreciate it.

Account suspended through error- customer service not accessible !

Verizon just sunk to new lows.
I asked to port a number from my VOIP provider I wanted to part from to my Verizon account and replace my existing number
with this new number.
After VW customer "service" took the order, my account was suspended, I cannot log onto the web site, I cannot contact the customer " service" and my balance of $345.- ( it ids a prepaid account ex Alltel ) disappeared !!!.
Whenever I try to reach the customer " service" whenever I put my phone number it disconnects me. I tried for 2 hours( !!!) via New Sales to get hold of somebody but they just transfer you back to the menu or to some not working extension and that's it.
No phone, no voicemail, no account and 345.- $ gone. Is this the wireless flagship of the USA ???
Yes, I can waste my time and talk to those apes in the store but that will be even worse.
Does anyone know what to do here ?
BTW this is the message I got from Verizon. Directly after that everything was dead.
Your Verizon Wireless online account - Account Number ending with ........................
This email is to confirm that you have been de-enrolled from My Account. If you would like online access to your Verizon Wireless account in the future, please visit www.verizonwireless.com and re-register at My Account.
Verizon Wireless

Final update : Yesterday night I was contacted by CS by e-mail ( so they do use e-mail-sometimes) and told that my Alltel account would be reinstated I only needed to send a consent to service interruption which did.
Nothing happened, so I expected the same old, but today, a couple of hours ago, I received an e-mail confirmation with request to activate through certain steps. Something went wrong, so I had to call in again, but during the call things cleared up .
Now my account is restored, balance is back phone is working, for the 3rd time suspended web access reinstated and the only thing left is to set up my voice mail box again.
So, 8 calendar days, 16 net working hours on my side later, this issue has finally been SOLVED

Adobe customer service needs help

I bought a subscription last Thursday. My card was charged. My account says I have the service until 2015. It doesnt work.

Mr. Rice:
I would guess if it is an annual subscription, it is a service I have leased from Adobe. It is for converting PDF to Word and vice versa, etc.
Your Adobe ID: <removed email address>
Your Case Number:0212315715
Case Description:renew subscription
This is what is in my account:
My products
The following products are associated with your Adobe ID, through either registration or product download and installation. We use this information to tailor the page content you view on this site and in our support section. Use of these products is subject to the terms of the license agreements <https://www.adobe.com/products/eulas/> you have already accepted.
Products in use
Version
Platform
Registration date
<https://www.adobe.com/account/my-products-services.html>
<https://www.adobe.com/account/my-products-services.html> Creative Suite 5.5 Master Collection
Mac
November 18, 2012
Serial:
You have no registered products.
Register new products <https://www.adobe.com/account/my-products-services.html>
Enter your product serial number
Where do I find my serial number? <http://kb2.adobe.com/cps/152/tn_15290.html>
Cancel
Add product
`
Find and add your products to the list <https://www.adobe.com/account/my-products-services.html>
Select your product
Product Version
Platform
I have my serial number
Cancel
Add product
`
Show product archives <https://www.adobe.com/account/my-products-services.html>
Show products here `
To the top <https://www.adobe.com/account/my-products-services.html#top>
My subscriptions and services
Your Adobe ID is associated with the following online services:
Product subscriptions
Next bill date
Commitment end date
Dreamweaver CS5 <https://www.adobe.com/account/my-products-services.html>
3 days until renewal
Manage
You have no product subscriptions.
Service subscriptions
Next bill date
Commitment end date
Adobe ExportPDF Annual <https://www.acrobat.com/exportpdf/en/home.html>
Jan 31, 2015
11 months until renewal
Manage <https://www.adobe.com/cfusion/store/html/index.cfm?event=displaySubscriptionDetail&subscri ptionAccountID=5913588&store=OLS-US>
Dreamweaver CS5 <https://www.adobe.com/account/my-products-services.html>
3 days left
To the top <https://www.adobe.com/account/my-products-services.html#top>
Thank you for your help,
John L. Smith

Blocked account, no notification and customer service.

My Skype account suddenly got blocked for no apparent reason, without any notification whatsoever. I have run all the options mentioned here on the community such as checking spam folders, opening ports to allow Skype emails to be received, changing password etc... I have eve made an folllow up with through the customer service system almost two weeks ago and still have not yet received an reply. The Live chat and refund form also does not work for me. I am truely disasppointed as I have been a loyal Skype customer for many years now and this how Skype returns the favor? If anyone of the support team is able to read this, please reach out to me as I have tried everything and this is my last resort.

By the way. I am posting this from my husband's account, because I CAN'T ACCESS MY OWN!!!!!

Account blocked due to customer service error

I contacted customer services via chat, in order to remove my accounts linked to my second e-mail adress. But suddenly, I realized I was disconnected from my other account linked to my first e-mail adress (another mail adress). Now, my account (the one I am using) is blocked without any reason, due to the mistake of the customer services. They deleted all my accounts:Even though I put the right password I cannot connect to my account ! I filled forms, on net, but no result ! They suggest me to create a new one, but I want to keep my account, my contacts !

Most unlikely. Legitimate emails from Apple will be addressed to you by name; and if you hover the mouse over the link they provide you will probably find it's obviously not an Apple URL. Do not follow such links - they are trying to access your bank info to steal your money. If the email claims to come from your bank, contact them directly if you have any doubts; again, don't follow any links in such an email.

I can not find a phone # where I can call customer service for help....

need a phone number to customer service quick

Hi,
You may find the local phone number to contact HP Support in the following link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Select your region first, then follow 'Technical support after you buy' within the Phone section.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Recieving mail for a family member at my address, called numerous times....HELP!

I recently (About 2-3 months ago) removed my line from a family plan and now have my own individual plan. I set everything up so that I would recieve my seperate bill at my home address, and now I am being sent both my bill, and the one for the family plan that I was recently on. Mine has my name on it, obviously, and the other one (for the family plan) is addressed to my sister (Account holder for the family plan). We have logged into both accounts online, mine has my personal address listed, and hers has her address, yet they are still sending both bills to my home. We have both called, and they tell us that both of our addresses are listed correctly, yet they still send both to my home. Anyone else dealt with this before?

Hi there, Jamee25! Thanks for reaching out to the community about this issue. I know that you'd rather not get your sister's mail (I certainly wouldn't), so I recommend that your sister has her account settings reviewed by a Customer Care representative. She can call us at 800-922-0204 (or dial *611 from her cellular phone), visit us in one of our corporate stores (http://bit.ly/3SdsA ), or even post here. In all cases, we can help!
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

What does it take to get anyone at Adobe Customer Service to help?

Three hours ago I paid for Captivate 8. The sales rep said in "five minutes" I would get a download link and serial number. Still have not received. Been on hold for 40 minutes now with Adobe CS in India. They are completely ignoring my call!!!!!!!!!! They grab your money and run! How can I get this resolved?@

Thanks, John. Of course, I did try that link before I posted here. It gave me no option but to go to this discussion board, which I did. Chat was not given as an option, for some strange reason.
After being on hold for just over an hour, someone finally did answer, who put me on hold for another 15 minutes. I FINALLY was able to get someone to help me, however, and my issue has been resolved. But not after a lot of frustration.

Need Serial Number for CS6 Production Premium Adobe Customer service please help

I can't find my original post but any way I had to replace my C; drive and pulled up my Serial Numbers from all my Adobe products for CS 5 photoshop only all the way to CS 5 Production Preminum the CS 5.5 but my problem is I was using CS 6 PP before I switched out my hard drive. And on Abobe Web site for my products it has CS 6 with no serial number and MAC. I do not own a MAC but still CS 6 has no serial number. I think the last upgrade was through Videoguys because they had a special and didnt get register. Anyway how do I get my serial number for CS6 PP.
1. If I put back in my old hard drive is there a location were I can get my serial number?
2. Or Adobe can you update your records?
3. Or can you give me a new serial number?
Thanks

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

TS1424 Why itune keep messaging me error 4444,pls contact itune support to complete this purchase?while they deducted the purchase fr my bank account,is there a customer service hotline I can dial!

I m do sick n tired as they kept saying to go to itune support to complete e purchase while they already charged my card for the purchases.

No hotline, but you can do either Chat support, or email.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

I bought season pass for almost human and the idiots at customer service tell me i did not due the purchase history which i already stated in my original complaint my money was taken but no go what the heck going on this not very helpful

as you can see i presssed the button yet purchase historty says different what happened ? customer service not helpful so far and not grasping the problem i am complaining thinking i did not pay for season when obvisouly i pressed the button so what heck ?
Message was edited by: sabbagh33

It's now nearing the end of April, and 'Almost Human' is not due for airing in the UK until Tues 6th May 2014, and not available for purchase until after the UK airing. I rather suspect you have your iTunes account set-up as 'US' where the season pass has been available, and you purchased it from there (as is displayed in your screenshot - 'TV-14' is the US channel). You cannot 'cheat' the system that way, and get early 'viewings' hoping to get away with it. You have nothing to complain about.
If you had purchased iTunes would have despatched you a recipt and that should be in your mail history.
I have well over 200 movies, about 300 TV episodes, and many thousands of music tracks on iTunes, the iTunes help desk - when I have needed them less than 5 times in about 8 years have been very helpful. They do not deserve to be 'rounded' upon with criticism like this.
Always be honest, always be fair

Verizon Wireless Customer Service Complaint

I want to either file a complaint for the horrible customer service I received from a Verizon customer service rep and manager or learn how to file one. I just transferred from AT&T 2 weeks ago and I am already regretting it. I cant seem to find an email to be able to do this. If I dont hear from anyone with Verizon Wireless, I will just let T-Mobile buyout my contract or anyone that wants to buy me out. Kathleen KBG Verizon Wireless Customer Support
Thanks.

Dear Verizon Customer Service
On the 3rd of October I came into the Verizon Wireless-4G store on 8726 S Sepulveda Bvd Ste C, Westchester, CA 90045 where I requested to set up a new account with Verizon and pre order a new iphone 6. The employee (Michael) who set up my account, copy pasted my address from my drivers licensee without verifying with me if it was my current address. After completing my order, I signed the contact only to find out later that the incorrect address was used. So I walked into the store a couple days later to notify your employee (Michael) that the address was incorrect, but he assured me that it could be easily changed once my phone was delivered to the store and my service was initiated with Verizon. Finally on the 21's of October, when I came in to pickup my phone and complete the application, (Michael) who had initiated my application was not present, so your employee Steve Martinez was left to complete my application. From the beginning he was not only very rude, but seemed unwilling to help me, mentioning that I should wait for Michael to continue with my application, but due to my limited time, I asked him to continue with the process. When I told him that I wanted to update my address, he told me that I would not be able to do that without a proof of address. So due to my limited time, I told him to continue with my old address, and I would switch it at a later time. He denied this request, stating that he would not continue with my application until I gave him proof of a different address. I pleased with him to help me figure out a way to solve this problem and try other options, but he absolutely denied all of my suggestions or requests, stating that the only way he would continue with my account was if I provided him proof of my recent move to a new location. Following this exchange, I tried to contact customer service for help, but they notified me that the only person that could help me at this time was an in-store representative Steve Mendez because my account was not yet active. No matter how many times I asked for his help, Steve refused to continue processing my account, going so far as to say that If I wasn't happy with his service, I was welcome to a full refund and removal from Verizon service. Extremely unhappy, I left the store and took a taxi to my rental office in order to obtain a copy of my lease agreement. Finally after almost two hours of transportation, I returned with all the requested paperwork, and found that (Michael) who had initially started my account was present.
At this time, Michael notified me that not only did I not need the extra paperwork to complete my order, but that he only needed my old address in the first place to initiate my account. So after couple waisted hours and 43.51$ dollars of taxi expense, I was finally able to complete my Verizon application with Micheal. As a new Verizon customer, I am very disappointed with the level of customer service I received from Steve Mendez, who seemed more willing to transfer me to another company that work with me to figure out a solution to my problem. I had looked forward to starting service with your company, and it is unfortunate that my first experience with your employee's was such a poor one. In response to the recent incident, I would ask that my account be credited the 43.51$ that I needed to spend on transportation moving back and forth to retrieve a document that was not even used to setup my account. I can send receipt as a prof.
Sincerely, Sonja M

"Account Disabled..." numerous times, 'Customer' service no help!

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