Account info help
How do I delete my credit card info from my iPod,I'm tryin to buy a movie on my iPod and I wanna use my $15 iTunes card but everytime I try my credit card info come up...please help ASAP!!!
Hi, Brad.
>How can I contact a customer service rep with iTunes/Apple to get an answer?
Submit the form at the bottom of this Apple Support page and see if that gets you anywhere.
Similar Messages
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Bought a new computer and lost my account info - HELP!
I finally got around to upgrading our computer and bought a new Vista based PC. I still have to worry about transferring my iTunes library from the old computer (any ideas on the simplest way??).
I downloaded the latest iTunes software and logged back in using my account info. But it treats me as if I were brand new. I can't find my account $ balance - and I can't find anywhere the info on downloading my pre-order of the new Maroon 5 CD.
Any help would be appreciated! Thanks,
Brad
HP Windows VistaHi, Brad.
>How can I contact a customer service rep with iTunes/Apple to get an answer?
Submit the form at the bottom of this Apple Support page and see if that gets you anywhere. -
I have an iCloud email and Yahoo email on my iPhone that is now old as hacked and unused. I can't access anything as it asks for that account info and I don't remember the password etc. How do I delete and replace it with my new iPad email? ! Help..
Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan. -
My AppStore wont update my apps because my old iTunes account keeps coming up and asks for billing info HELP!!!
Apps are always associated with the Apple ID that was used to purchase them. This cannot be changed. To avoid getting the request you are seeing delete all apps that request the former Apple ID and download them again.
Any apps for which you paid a fee will require that you purchase them again. -
I recently updated both my iPhone and iPad to ios6 but since doing this I can no longer send or receive e-mails. I get the following message:-
the mail server is not responding , verify that you have entered the correct account info in Mail setting -
does anyone have any tips to correct this?iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this: Delete the account in Mail and then set it up again.
Cheers, Tom -
Ive gotten 3 responses from you guys. But still no help. Can't believe it's taken this long for apple to respond to this issue and I'm very disappointed that all I did was take precaution from left to my account info and my account has been disabled since. Sad that we can't do any updates to equipment I've spent so much money in. Hope this is resolved real soon.
Who exactly are you addressing this post to? And what exactly are you posting? We are just users like you, and have no idea what you are referring to. If there is something you would like to ask - user to user - please do so. Otherwise, you are wasting your time complaining about Apple, since we are not Apple.
GB -
Help! Performed software update, now emails and account info gone.
Yesterday morning I performed the software update (Java, couple of security updates, QuickTime), and restarted.
Essentially, every e-mail received between early November 2006 and yesterday is gone. All folders created since then (and since I have started a new business, there are a lot), as well as new account info (new provider for second business, separate from first) is gone, or at least missing in action.
I've been backing up monthly, but for some reason there is no backup since one in January, and Backup (the software I've been using) apparently can't restore even that one – not that that will solve more than a small part of the problem.
ANY suggestions on retrieving the missing emails will be gratefully received, as well as any ideas on how this happened in the first place.
VictoriaProblems arising right after installing a system update are usually the result of some filesystem corruption that should have been fixed first, or not having installed the update properly (e.g. applications running while installing it), or having ignored Apple’s "Important: Please read before installing" warnings, etc.
Although you may have lost the account settings as a result of some preferences file corruption, you shouldn’t have lost any actual messages or mailboxes. Have you tried searching for them in Spotlight? In the Finder, go to ~/Library/Mail/. Can you see the missing mail there?
If the messages have really been deleted for some reason, and they are not on the server and you don’t have a backup, your only option in the case of Mail 2.x is to try to salvage as many deleted *.emlx files as possible with a data recovery tool such as Data Rescue II, TechTool Pro, or FileSalvage. Of these, the only one I know for sure that can currently recover deleted *.emlx files is FileSalvage. Stop using your computer right now if you want to try that, as anything you do with the computer may cause the deleted files to be overwritten.
And you should also verify/repair the startup disk (not just permissions), as described in the following article, in case there is something amiss in the filesystem that has a bearing on what happened:
The Repair functions of Disk Utility: what's it all about? -
I am trying to download purchases made from my Iphone4 and it says "I do not have privledges to access the network. Please check your network connection and try again." I have checked my account info and it is good. I have made sure my pc is authorized and it is. Any ideas? I am on a gateway with windows 7 with all updates. Running Itunes 10.6.3.
I also have a new iPad and am having the same problem. I have tried all the apple troubleshooting tips and changing the DNS server, as well as setting up a new Apple ID. I already had an ID and it has worked for a year with my iPod. It works on the iPad with apps but not with Facetime or iMessage. I have changed router settings, added Google DNS to my PC as a DNS....nothing. I am at my wits end
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why is my billing information not being review correctly...like it sayes my apple id has not yet been used in the itune store and it tells me to review my account info but for some reason it doesnt work
Hi there ethangabe,
You may find the information in the article below helpful.
Using an existing Apple ID with the iTunes Store, Mac App Store, and iBooks Store
http://support.apple.com/kb/ht2589
-Griff W. -
I am trying to set up a family sharing with a new iMac and other Mac pro computer and other apple products. When I click to manage account and the add a member, I am told to verify the user by entering the security code from the credit card. The card listed is an old one and has since been changed. I updated the info on my apple account, but it is not getting to the iCloud for the family sharing. The number shown is the old card. When I enter a code it says invalid. How long does it take for the info to udate to all systems?
Hi Mofro1,
Happy Holidays! The resource below explains how to edit the credit card information for the Apple ID account that you want to use for Family Sharing. Once you've made the changes, I would suggest you sign out of your iTunes Store on all of your devices, and then restart them. The changes should take place quickly. There is a link to the iTunes Store support below if you need more help.
Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
http://support.apple.com/en-gb/HT1918
Change your payment information on a Mac or PC
Click to open your account in iTunes. (You might need to sign in with your Apple ID.)
Alternatively, you can:
Open iTunes.
Click iTunes Store.
Click Sign In and enter your Apple ID.
Click your Apple ID and select Account Info.
From the Account Information page, click Edit to the right of Payment Type.
You can see the payment methods that the iTunes Store accepts in the Payment Type section. If you want to remove the payment method, select None in the Payment Type section. See what to do if None isn't showing or you can't select it.
Change your information and click Done.
After you change your payment information, the iTunes Store places an authorization hold on your credit card.
Family Sharing
If you’re using Family Sharing, and you're the family organizer, you can’t set your payment information to None. You need to use a credit card or debit card. Only the Family Organizer can edit payment information for a family group. If you're not the organizer, you'll see this message: "The payment method for your Family is managed by [Apple ID]."
Get help
If you need help changing your payment information, credit card details, or billing information, contact iTunes Store support. Or you might find the answer to your question below:
If you change your payment method, make sure your account information matches the credit card information on file with your financial institution.
If you use an AOL screen name to sign in to the iTunes Store, editing your information on the Account Information page won't update your AOL account. If you need to update your AOL account information, contact AOL.
If your previous payment wasn't accepted, you might need to change your payment information.
Last Modified: Oct 31, 2014
Cheers,
- Judy -
HOW CAN I DELETE MY ITUNES ACCOUNT PLEASE HELP!!!
SOMEONE PLEASE HELP CAUSE I SOLD MY IPOD AND THE PERSON WHO BOUGHT IT HAS MY ACCOUNT INFO!
Change your password.
Please turn off your caps lock. It indicates shouting, is considered rude, and is difficult to read. -
Set up apple Id with invalid email so can't validate new account. How can I edit account info when I can't sign in for anything? Thx
Hi Franklin777,
If you are having issues with your Apple ID, this article will get you started.
Frequently asked questions about Apple ID
The first step is to find and edit the Apple ID you created:
Apple ID: Finding your Apple ID
If you need to reset your security questions this article will help ...
The rescue email address is a different address than the one you use for your Apple ID.
Rescue email address and how to reset Apple ID security questions
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Hope you get back on track soon!
- Judy -
HELP!! I udpated all my itunes etc., and can access my Mac App Store, but can no longer access my itunes purchases or account info. I don't get an error message. But, when I log into iTunes and see my apple ID at top right hand corner, but then go to purchase history and account info, it just keeps taking me back to log in block. I'm not getting an error message, but can't pull up anything, but my name.
Ok. Found something that said to shut down and hold the option, command, p, and r keys on restart. Held them down for a few restarts and everything automatically signed in and works. Woohoo!!!
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Why can't I change my Nickname or Reviews/Ratings in iTunes Account Info Settings?
Hello,
I was messing around some more in iTunes, and went to the iTunes store to change some of my Account Information. I successfully changed my email and payment info under the heading "Apple ID Summary" ...but I had some issues editing my information in the "Settings" section.
I will explain what happened, or did not happen, briefly. My question, for lack of more specific words, is, why will iTunes Store not follow through with these commands?
All follows in the iTunes Store > Account Information > Settings:
1) I clicked on the link "Edit Nickname" so I could change it to something more "mature" (as I made this name when I was about 17 years old). This link took me to a different screen within iTunes Store, where I typed in my desired new Nickname in the appropriate space. However, when I clicked "Submit," the screen simply did nothing. No error message, no successful change, nothing at all...it just stayed the same.
2) I tried also to edit the "Reviews and Ratings" history by clicking on the "Manage" link. This link also led me to a different screen, showing two ratings I had made for games/applications on my iPod touch. I tried to click the "Remove" link next to each review. Again, nothing happened...no message at all, the screen simply stayed the same.
Again, I appreciate any help. Thanks!
--BobbyApparantly not, and here is the extremely unhelpful reply from Apple support I recieved;
From Support,
I understand that you want to change your nickname of your iTunes Store account. I am sure you are anxious at this time and I will do whatever I can to help you right away.
Jeff, you can change your iTunes Store billing information at any time. When you update your credit card number or billing address through the iTunes Store, any equivalent information you might use with MobileMe, iPhoto, Aperture, or the Apple Store online is also updated.
To update your billing address or credit card number, follow these steps:
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Click this link:
iTunes will automatically launch and the sign-in dialog will appear.
3) If you are not already signed in, you will need to enter your iTunes Store account name and password and then click the Account Info button.
4) On your Apple Account Information page, click Edit Payment Information
Make the necessary changes. Your billing address should be exactly the same as the address on your credit card statement and with the United States Postal Service (click "Find a ZIP Code" at http://www.usps.com and follow the onscreen instructions). This is important, because even differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
5) When all of the information is up to date, click Done.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. You might see this authorization request on your online statement. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.
Authorization requests are automatically removed from your account by your financial institution. The amount of time it takes to remove authorization requests varies by financial institution. If you have any questions about the way your financial institution handles authorization requests, please contact their customer-service department.
I hope that you will find this information helpful. I will be glad if you let me know that my email reached you in a right spirit.
Our customers deserve the best and our aim is to ensure that each and every customer of Apple must be happy and satisfied. If you have any questions or concerns in future, please let us know so that we can help you better.
Thank you for being a part of iTunes family. We are glad to have you as our customer.
Have a great day!
Sincerely,
Now, tell me how that helps at all. They almost directly change the subject,....Jeff, we understand you need to change your nickname....next sentence is telling me how to change my billing.
Also, i went through the process of changing billing and other info, which of course, didnt do ANYTHING to help change the nickname. -
Updated my AppleID account info. Under password security shows an email address to be used to receive email with new password settings. I need to update that email address, how do I do that? Thanks!
Thanks for the help Niel. I couldn't change the rescue email address (an address that no longer exists and is therefore useless) until I could correctly answer the security questions. After numerous guesses, finally got them right. Was then presented with the option to change the rescue email address. Guess the only other option was to have Apple Support make the change or reset my account info. Have made note of the correct answers so this won't happen again. Thanks for the fast response!!
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