"Account Information Not Found"

I'm getting a weird error that I just don't know how to troubleshoot it:
For some, but not all, users, I'm getting this error when I try to add an iCal server to a client machine:
"Account Information not found"
Access to https://ourserver.edu:8443/principals/_uids_/guid.../ is not permitted.
Can anyone help me? For my own account I can log right in and pull up the calendar and everything is great. For three other people, they get this error and this is where it ends. They can never see the calendar, etc.
I checked their open directory account and everything is fine. On my own system, those people get errors, but my account works fine. So it is defintely an account issue and not a computer issue. However, looking through the Inspector, I don't see anything different with their accounts over my account.
System information:
OS: 10.5.1 OSX Server
box: Intel XSERVE
Pulls information from a Mac Open Directory LDAP server

I finally figured out the problem...
Some users had alias usernames (shortnames), I found that If I used the actual account name (and not the short names) AND I ensured that the actual user's home directory name agreed with the account name (and not a shortname (alias), everything worked.
What a pain in the butt this was... sheesh. You'd think that ANY name should work (username or any shortname) on the iCal client since all names and aliases will work on ftp, ssh, etc.
Some other things to be careful of...
Make sure you have your iCal server's DNS under the DNS section of your client's connecting NIC (aircard, ethernet port, etc)
Hope this helps someone else... I have 10 hours into figuring out this single issue and WAY more time into getting iCal server setup properly.
Apple... you need to make this MUCH easier.
Joe

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Help with saved pdf' s,"more request cannot be completed.Service book information not found"

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You need to reset your email account again on your device & send the service books from the same interface on your device. Wait for the 30mins & register now yourself from the handset itself by following the below steps-click on Option Application-click on Advanced - Click on Host Routing table - Click menu key - select Register now option & Click, Follow these steps twice. Now go into your email application & click on it. Then press the menu key & scroll down,you can see Reconcile now option, Click on it twice !
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"More" issue- service book information not found

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Database upgrade from 7.5 to 7.6.0.12 - AK Catalog information not found:00

I just upgraded a database to 7.6.0.12. The catalog of the upgraded database is corrupt for one user. When I try to view the triggers defined for the user I get this message :
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Hi again Joe,
with the help of the vtrace you provided, we found out the TABID of the involved table: 0x000000000000051E
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SELECT SCHEMANAME, TABLENAME FROM TABLES WHERE TABLEID = x'000000000000051E'
After finding out the relevant table, there are two options:
1. delete the triggers for this table
or
2. copy the table in a new table, delete the old table and rename the new table to the old table:
CREATE TABLE <schema>.<new_table> AS SELECT * FROM <schema>.<old_table>
DROP TABLE <schema>.<old_table>
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B2B-50079 Transport error: To Transport Informations Not found

Hi,
I'm trying an outbound scenario in b2b using ebXML. When i tried to test, 3 messages for a single instance can be seen.
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Below is the details of the acknowledgement message.
Id     7F0000011392F6F4E0B0000050F6DB1A
Message Id     7F0000011392F6F4E040000050F6DB15
Refer To Message     Refer To Message
Sender Type     Name
Sender Value     OracleServices
Receiver Type     Name
Receiver Value     MarketInc
Sender     MarketInc
Receiver     MarketInc
Agreement Id
Agreement
Document Type     Acknowledgement
Document Protocol
Document Version
Message Type     ACK
Direction     OUTBOUND
State     MSG_ERROR
Acknowledgement Mode     ASYNC
Response Mode     NONE
Send Time Stamp     08/16/2012 06:06:27 PM
Receive Time Stamp     08/16/2012 06:06:27 PM
Document Retry Interval(Channel)     0
Document Remaining Retry(Channel)     0
Document Retry Interval(Agreement)     0
Document Remaining Retry(Agreement)     0
Native Message Size
Translated Message Size
Business Action Name     MessageError
Business Transaction Name
Xpath Name1
Xpath Value1
Xpath Expression1
Xpath Name2
Xpath Value2
Xpath Expression2
Xpath Name3
Xpath Value3
Xpath Expression3
Correlation From XPath Name
Correlation From XPath Value
Correlation From XPath Expression
Correlation To XPath Name
Correlation To XPath Value
Correlation To XPath Expression
Wire Message     Wire Message
Application Message     Application Message
Payload Storage     Payload Storage
Attachment     Attachment
Label
Collaboration Id     @7F0000011392F6F4D350000050F6DB09
Collabration Name
Collabration Version
Business Action Name     MessageError
Exchange Protocol Name     ebMS
Exchange Protocol Version     2.0
Interchange Control Number
Group Control Number
Transaction Set Control Number
Error Code     B2B-50079
Error Description     Machine Info: (localhost.localdomain) Transport error: To Transport Informations Not found
Error Level     ERROR_LEVEL_COLLABORATION
Error Severity     ERROR
Error Text     Transport error: To Transport Informations Not found

Have you created a channel in remote trading partner profile? If yes, have you included the channel in the agreement? If yes, then save validate and deploy the agreement again. Make sure that URL in ebMS channel is not pointing to same B2B host.
You may refer -
http://www.oracle.com/technetwork/middleware/soasuite/b2b-tu003-ebxml-134605.pdf
Regards,
Anuj
Edited by: Anuj Dwivedi on Aug 17, 2012 2:44 PM

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I have just installed Information platform services 4.1 sp2 on a windows server 2008 R2 standard service pack 1. having 8 GB RAM.
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33007
CMS system database is overloaded, please try again. If the problem persists, please contact the system administrator(FWB 00027)
35101
The root server reported an error Initialization Failure. (Reason: CMS system database is overloaded, please try again. If the problem persists, please contact the system administrator(FWB 00027)CMS system database is overloaded, please try again. If the problem persists, please contact the system administrator(FWB 00027) CacheObjectIDs ).
I have created New databases for CMS and audit and it is saying database is overloaded.
Please help me rectify the Issue.
Thanks in Advance

Hi Ankur,
As per the error message you entered the issue might occur because the Oracle CMS database reside in a different network or there is a network delay between BO server and database server. Please refer KBA 1706849 and try following steps.
Confirm that the CMS database and BO server are in same network
Try to ping database server from BO server and check the reply. The reply should come in 1 ms
Confirm with DBA whether there are 14 connections established to CMS database
Stop the SIA and restart your database schema. Then start the SIA and try login
Please let us know error messages in Event viewer if this is a Windows server and also is this a clustered environment ?
Regards,
Hrishikesh

FB 4.6 Installation fails. Information not found in Media_db

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----------------- CreatePayloadSession: machine is x64 ---------------
[ 1400] Tue Dec 13 18:44:38 2011 FATAL
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-------------------------------------- Summary --------------------------------------
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did work, but I don't fancy having to re register each time I use it.
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Hi
i'm using db2 as database for sap business object.
if i try to connect to the database thorugh a multisource datafoundation i get this error:
any help will be appreciated
Adriano

hi thank you and sorry
Error:
Failed to execute: SELECT
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Windows AD login error: Account Information Not Recognized: Internal error.

I follow this documentation and everything is working fine.
http://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e0edd98d-c43e-2b10-e09a-e0a89931cedc
1. create a domain user called bossosvcacct
3. I was able to mapped group into the CMC and I do see user being mapped into the system.
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I got everything working except for when I login I'm getting this error.
Account Information Not Recognized: Internal error.
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Commit Succeeded
Debug is true storeKey false useTicketCache false useKeyTab false doNotPrompt false ticketCache is null isInitiator true KeyTab is null refreshKrb5Config is false principal is null tryFirstPass is false useFirstPass is false storePass is false clearPass is false
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What do you get if you login to client tools (deski/designer/CCM)?
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Let us know...
Regards,
Tim

Discovery error "Recent discovery information not found "

For some reasons, when I start the discovery, CW display the following message:
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Recent discovery information not found
Discovery Start Time:
Discovery End Time:
Total Devices Discovered:
Reachable Devices:
Unreachable Devices:
Devices Newly Added to DCR:
Devices Updated to DCR:
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You need to start a Discovery. You can do this from Common Services > Device and Credentials > Device Discovery. If the GUI is not working, try running the following command from the server's command line:
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Account Information Not Recognized: The user account has been disabled.(FW

Hi Expert ,
I'm working with SAP Business Objects 4.0 SP2 patch 5 and SAP Enterpriseportal. I want to use Single Sign On with trusted authentication in enterprise portal. EP administrator has created an infoview in order to be able to connect the portal and BO.
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4. Scroll down until I see "Trusted Authentication".
4.a. Click Trusted Authentication is enabled.
4.b. Click New Shared Secret.
4.c. Click Download Shared Secret.
5. Selected Update to commit the shared secret.
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'D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects
Enterprise XI 4.0\win32_x86'
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BusinessObjects\Tomcat6\webapps\BOE\WEB-INF\config\default\global.properties'
sso.enabled=true
sso.sap.primary=false
trusted.auth.shared.secret=
trusted.auth.user.param=
trusted.auth.user.retrieval=REMOTE_USER
8.Restart Tomcat
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regards
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Hi Giovanni,
The configuration you have wonu2019t work. You have two different web application servers: Netweaver and Tomcat. Your user credentials are only established in one of them: Netweaver. When you configure trusted authentication in Tomcat you have to authenticate the user in this Web Application server. The REMOTE_USER canu2019t pass from one server to another.
You can confirm this capturing your request using Fiddler in your browser.
If you want to configure the integration BI4 into SAP Enterprise portal, you can follow this guide:
http://wiki.sdn.sap.com/wiki/display/BOBJ/BI4IntegrationintotheSAPEntreprisePortal+7.0.x
Regards,
Julian

Account information not recognized

Hi,
When client wants to open report in the InfoView, it prompts Username and password.
It gives following error:
Account information not recognized.
- The argument has an invalid value az_LATN_AZ
- Please check that the appropriate CMS name and authentication type are specified
- Re-enter your user name and password, and click Log On
- If you are ensure of your account information, contact your system administrator
After reentering username and password report works fine.
More, i can not reproduce problem in my pc, however my client complains that it always asks me credentials.
Thanks in advance

Are you using IIS as web server?
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http://support.microsoft.com/kb/939949/en-us
Regards,
Stratos

Customer Account Information not populating in Checkout process

Firstly, THANK YOU in advance for any help troubleshooting this -- I'm absolutely in the weeds.
I've taken over a Business Catalyst site that was dropped by a different designer/management company at an incomplete stage, so am admittedly trying to clean up somebody else's mess at this point. Most of the kinks are worked out, save for one: Saving/retrieving customer information.
What's worked:
- Setting up a Secure Zone for customers to create a profile, log in and review order info
- Tying that login information to the checkout process so that customers can use that login information to proceed to the payment page with (some of) their informaiton already popuplated
What's not working:
- The retention and population of the Billing Address information. It is not saving the Billing Address information from the original registration page, nor the Account Information page (wherein they can update their account details), and then (obviously) isn't populating it onto the checkout page form. It is, however, keeping and populating the name, email, company name and phone number fields from those same forms.
On the Customer Registration page (step 1), the Billing Address fields are included in the form, like so:
<tr>
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                        <input type="text" name="BillingAddress" id="BillingAddress" class="cat_textbox" maxlength="500" value="{module_billingaddress}" /></td>
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                    <tr>
                        <td><label for="BillingState">State <span class="req">*</span></label><br />
                        <input type="text" name="BillingState" id="BillingState" class="cat_textbox" maxlength="255" value="{module_billingstate}" /></td>
                    </tr>
                    <tr>
                        <td><label for="BillingZip">Zipcode/Postcode <span class="req">*</span></label><br />
                        <input type="text" name="BillingZip" id="BillingZip" class="cat_textbox" maxlength="255" value="{module_billingzip}" /></td>
                    </tr>
However, when you go to review your account details on the Account Settings page after creating your customer profile, these fields remain blank. An attempt to give them values and then submit the updates also returns null values on the updated page. Following is that section of code from the Account Settings page:
<tr>
                        <td><label for="BillingAddress">Billing Address <span class="req">*</span></label><br />
                        <input type="text" name="BillingAddress" id="BillingAddress" class="cat_textbox" maxlength="500" value="{module_billingaddress}" /></td>
                    </tr>
                    <tr>
                        <td><label for="BillingCity">City <span class="req">*</span></label><br />
                        <input type="text" name="BillingCity" id="BillingCity" class="cat_textbox" maxlength="255" value="{module_billingcity}" /></td>
                    </tr>
                    <tr>
                        <td><label for="BillingState">State <span class="req">*</span></label><br />
                        <input type="text" name="BillingState" id="BillingState" class="cat_textbox" maxlength="255" value="{module_billingstate}" /></td>
                    </tr>
                    <tr>
                        <td><label for="BillingZip">Zipcode/Postcode <span class="req">*</span></label><br />
                        <input type="text" name="BillingZip" id="BillingZip" class="cat_textbox" maxlength="255" value="{module_billingzip}" /></td>
                    </tr>
Then of course comes the page to checkout, from the Module Templates > Registration - Buy section, which includes this nugget of code to capture/display the billing information:
<div class="item"><label>Billing Address</label><br />
    <input type="text" name="BillingAddress" id="BillingAddress" class="cat_textbox" maxlength="500" value="{module_billingaddress}" /> </div>
    <div class="item"><label>City</label><br />
    <input type="text" name="BillingCity" maxlength="255" id="BillingCity" class="cat_textbox" value="{module_billingcity}" /> </div>
    <div class="item"><label>State</label><br />
    <input type="text" name="BillingState" maxlength="255" id="BillingState" class="cat_textbox" value="{module_billingstate}" /> </div>
    <div class="item"><label>Zipcode/Postcode</label><br />
    <input type="text" name="BillingZip" maxlength="255" id="BillingZip" class="cat_textbox" value="{module_billingzip}" /> </div>
    <div class="item"><label>Country</label><br />
... I feel like I must be missing something obvious here, but can't for the life of me figure out why this information isn't being saved/updated/displayed. Help!

I have exactly the same issue. I think the problem is that the registration and edit account forms are not set up on the back-end to parse the billing or shipping information. Only the Checkout/Quote forms are.
*Edit - It would appear that ONLY the "Registration - Buy" form parses this data on the back-end. The "Registration - Quote" form does not.
My solution for now is to not have the customer enter billing and shipping details on registration, nor be able to edit it in the account section. Instead, I display the information and put a note to the customer saying that any billing and shipping address changes can be accomplished upon the next checkout.
Frustrating, as in my view, a customer should be able to edit those as necessary, and provide them up front if desired. In my situation, which is strictly a business to business ecommerce site, a customer can only see prices and add items to the cart once they are logged in, and in order to be allowed to log in, they have to be vetted by the company. However if the customer could provide billing and shipping info up front in the registration process, it would save my client some time by not having to enter those details separately for the customer in the CRM, in cases where the customer buys things on account instead of by credit card.
*Edit - actually, having those fields on the registration form will show up in the email auto-response to the customer and in the workflow notifaction to the client role responsible. My client could still see the information, reducing some work, but now the customer could be frustrated, knowing they entered those values, only to not see them show up in their account nor be allowed to edit them once they're added.
*Further edit - Even though I can manually enter the Billing Address in the CRM for the customer (can't manually add a shipping address), those values don't show up anywhere I've asked for {module_billing*}. So they can only be properly captured upon first or subsequent check-out. Then they will show up.
Mario's instructions for pre-populating the checkout form values are correct. Those {module_billing*}'s do exist and work if the data is in the CRM for the customer, as Liam said in post 7 here. I have it implemented in my checkout forms. Unfortunately the {module_billingdetails} (from Liam's link to the Module Quick Reference) does not do anything at all, and the {module_shippingaddress} cited there only grabs the street name and number.
Using the {module_home*} may work, but really, that's a kludge. As a developer you have to remember what is what, and a client, managing customers on a day to day basis (especially in my situation where it's only B2B), has to remember that Home Address in the CRM is actually Billing Address. But the Billing Address, I would assume, has to be captured anyway in the checkout for the system to work properly on the back-end. So there's potential for Home Address to get mixed up with Billing Address in the client's mind, and Billing Address, if entered into the CRM manually to get overridden by something else upon checkout. Then there might be a situation where the customer needs to enter a Home Address, but is a contractor working from home and needs the Billing Address to be the company they contract to because they use the company credit card or something. Really, just a kludge.

Account Information not displaying in iTunes

I am having an issue where the Account Information screen is not displaying correctly in iTunes. I can see some of the buttons down the right hand side for example; edit, edit payment information, change country information and so on. Some of those buttons though are just actually grey buttons with nothing written on them. Also the actual information is not showing it is just blank, there is nothing at all.
I have so far tried uninstalling and reinstalling iTunes and this didn't change anything.
I have de-authorised and re-authorised the PC and this didn't change anything.
I turned off my firewall and anti-virus but no success either.
I checked on another computer and can login with no issues and the account information is displayed with no problems.
I am running Windows Vista using Google Chrome as my web browser and testing via iTunes states my connection is fine.
Anyone have any suggestions?

I am having an issue where the Account Information screen is not displaying correctly in iTunes. I can see some of the buttons down the right hand side for example; edit, edit payment information, change country information and so on. Some of those buttons though are just actually grey buttons with nothing written on them. Also the actual information is not showing it is just blank, there is nothing at all.
I have so far tried uninstalling and reinstalling iTunes and this didn't change anything.
I have de-authorised and re-authorised the PC and this didn't change anything.
I turned off my firewall and anti-virus but no success either.
I checked on another computer and can login with no issues and the account information is displayed with no problems.
I am running Windows Vista using Google Chrome as my web browser and testing via iTunes states my connection is fine.
Anyone have any suggestions?

"Account Information Not Found"

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