Account information not recognized

Hi,
When client wants to open report in the InfoView, it prompts Username and password.
It gives following error:
Account information not recognized.
- The argument has an invalid value az_LATN_AZ
- Please check that the appropriate CMS name and authentication type are specified
- Re-enter your user name and password, and click Log On
- If you are ensure of your account information, contact your system administrator
After reentering username and password report works fine.
More, i can not reproduce problem in my pc, however my client complains that it always asks me credentials.
Thanks in advance

Are you using IIS as web server?
I would recommend to take a look at the following Microsoft KB and try to apply the workaround described on the BO server
http://support.microsoft.com/kb/939949/en-us
Regards,
Stratos

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Account information not recognized: Could not reach CMS ' MachineName :6400'. The CMS on machine ' MachineName ' was stopped due to a critical error. (FWM 20031)

I have just installed Information platform services 4.1 sp2 on a windows server 2008 R2 standard service pack 1. having 8 GB RAM.
Central Configuration manager is in Running status but when I try to login to Cental management Console then I get following error
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I have CMS and AUDIT database on Oracle server and they are getting connected from my machine through SQL developer and the tables are also created under CMS and audit databases.
I am not able to figure out what Issue is causing the Error. Below is the content of error_cms6400.log file located in the directory <E:\SAP Business Objects\SAP BusinessObjects Enterprise XI 4.0\logging>.
33007
CMS system database is overloaded, please try again. If the problem persists, please contact the system administrator(FWB 00027)
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The root server reported an error Initialization Failure. (Reason: CMS system database is overloaded, please try again. If the problem persists, please contact the system administrator(FWB 00027)CMS system database is overloaded, please try again. If the problem persists, please contact the system administrator(FWB 00027) CacheObjectIDs ).
I have created New databases for CMS and audit and it is saying database is overloaded.
Please help me rectify the Issue.
Thanks in Advance

Hi Ankur,
As per the error message you entered the issue might occur because the Oracle CMS database reside in a different network or there is a network delay between BO server and database server. Please refer KBA 1706849 and try following steps.
Confirm that the CMS database and BO server are in same network
Try to ping database server from BO server and check the reply. The reply should come in 1 ms
Confirm with DBA whether there are 14 connections established to CMS database
Stop the SIA and restart your database schema. Then start the SIA and try login
Please let us know error messages in Event viewer if this is a Windows server and also is this a clustered environment ?
Regards,
Hrishikesh

Windows AD login error: Account Information Not Recognized: Internal error.

I follow this documentation and everything is working fine.
http://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e0edd98d-c43e-2b10-e09a-e0a89931cedc
1. create a domain user called bossosvcacct
3. I was able to mapped group into the CMC and I do see user being mapped into the system.
4. I did a test to make sure the kerbose is working correctly by running kinit username
I got everything working except for when I login I'm getting this error.
Account Information Not Recognized: Internal error.
This is what is in my log.
Commit Succeeded
Debug is true storeKey false useTicketCache false useKeyTab false doNotPrompt false ticketCache is null isInitiator true KeyTab is null refreshKrb5Config is false principal is null tryFirstPass is false useFirstPass is false storePass is false clearPass is false
[Krb5LoginModule] user entered username: johndoeDOMAIN
Acquire TGT using AS Exchange
principal is johndoeDOMAIN
EncryptionKey: keyType=23 keyBytes (hex dump)=0000: 17 29 81 67 E0 91 65 B3 61 D6 1E D9 DF BB 65 F0 .).g..e.a.....e.
Commit Succeeded

What do you get if you login to client tools (deski/designer/CCM)?
commit succeeded is only the kinit part of the login, the CMS then needs to make a TGS request using the CMS service account. logging in with the client also requires this and is a good test. If clients work then the only known issues are for multi-domain/multi forest or encrypti0on mismatches between the service account and java configuration.
Let us know...
Regards,
Tim

Account Information Not Recognized: The user account has been disabled.(FW

Hi Expert ,
I'm working with SAP Business Objects 4.0 SP2 patch 5 and SAP Enterpriseportal. I want to use Single Sign On with trusted authentication in enterprise portal. EP administrator has created an infoview in order to be able to connect the portal and BO.
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In order to activate SSO in BO I executed the following steps:
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4. Scroll down until I see "Trusted Authentication".
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4.b. Click New Shared Secret.
4.c. Click Download Shared Secret.
5. Selected Update to commit the shared secret.
6. Saved the trustedprincipal.conf file in the boe server in the path:
'D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects
Enterprise XI 4.0\win32_x86'
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BusinessObjects\Tomcat6\webapps\BOE\WEB-INF\config\default\global.properties'
sso.enabled=true
sso.sap.primary=false
trusted.auth.shared.secret=
trusted.auth.user.param=
trusted.auth.user.retrieval=REMOTE_USER
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Thanks in advance for collaboration.
regards
gio'

Hi Giovanni,
The configuration you have wonu2019t work. You have two different web application servers: Netweaver and Tomcat. Your user credentials are only established in one of them: Netweaver. When you configure trusted authentication in Tomcat you have to authenticate the user in this Web Application server. The REMOTE_USER canu2019t pass from one server to another.
You can confirm this capturing your request using Fiddler in your browser.
If you want to configure the integration BI4 into SAP Enterprise portal, you can follow this guide:
http://wiki.sdn.sap.com/wiki/display/BOBJ/BI4IntegrationintotheSAPEntreprisePortal+7.0.x
Regards,
Julian

Account Information Not Recognized: Access is denied

Hi All,
We are facing an issue where some users who were able to log-in on BO launch pad, suddenly not able to log-in and getting an error message highlighted in below screen shot.
I have trouble shoot the problem and found that there is one role which is creating this problem. If I am assigning that particular role to user ID, user start facing log-in issue and when I remove that particular role, it works fine and user is able to log-in.
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Could you guys help me to understand on what could be the issue? I have checked the forum and found one thread (http://scn.sap.com/thread/3399554) similar to this issue but could not get any satisfied answer.
Regards,
Anuj

Hi Tom,
My first thought is that there must be an explicit deny in one of the groups that this user is a member of. An explicit deny overtakes any not specified, or explicit grants.
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It's got to be a right of some sort that is propogating down. The strange thing is that you state that adding the user to the Administrators group resolves this issue. This means that the right must be not specified at some level because if it was denied, even adding them to the administrators group wouldn't matter.
Thanks
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Account Information Not Recognized: An error occurred at the server : An internal error has occurred in the secLdap plugin.

I get the above error whenever I try to logon to InfoView. My LDAP accounts work for CMC. Any Suggestions? I read somewhere it has something to do with my dn having the following content:
distinguisheName CN=Hill\, Patrick,OU-Users,OU=GBH,OU=Facilities,DC=tenethealth,DC=net
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I'm getting a weird error that I just don't know how to troubleshoot it:
For some, but not all, users, I'm getting this error when I try to add an iCal server to a client machine:
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Can anyone help me? For my own account I can log right in and pull up the calendar and everything is great. For three other people, they get this error and this is where it ends. They can never see the calendar, etc.
I checked their open directory account and everything is fine. On my own system, those people get errors, but my account works fine. So it is defintely an account issue and not a computer issue. However, looking through the Inspector, I don't see anything different with their accounts over my account.
System information:
OS: 10.5.1 OSX Server
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I finally figured out the problem...
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What a pain in the butt this was... sheesh. You'd think that ANY name should work (username or any shortname) on the iCal client since all names and aliases will work on ftp, ssh, etc.
Some other things to be careful of...
Make sure you have your iCal server's DNS under the DNS section of your client's connecting NIC (aircard, ethernet port, etc)
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Apple... you need to make this MUCH easier.
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Customer Account Information not populating in Checkout process

Firstly, THANK YOU in advance for any help troubleshooting this -- I'm absolutely in the weeds.
I've taken over a Business Catalyst site that was dropped by a different designer/management company at an incomplete stage, so am admittedly trying to clean up somebody else's mess at this point. Most of the kinks are worked out, save for one: Saving/retrieving customer information.
What's worked:
- Setting up a Secure Zone for customers to create a profile, log in and review order info
- Tying that login information to the checkout process so that customers can use that login information to proceed to the payment page with (some of) their informaiton already popuplated
What's not working:
- The retention and population of the Billing Address information. It is not saving the Billing Address information from the original registration page, nor the Account Information page (wherein they can update their account details), and then (obviously) isn't populating it onto the checkout page form. It is, however, keeping and populating the name, email, company name and phone number fields from those same forms.
On the Customer Registration page (step 1), the Billing Address fields are included in the form, like so:
<tr>
                        <td><label for="BillingAddress">Billing Address <span class="req">*</span></label><br />
                        <input type="text" name="BillingAddress" id="BillingAddress" class="cat_textbox" maxlength="500" value="{module_billingaddress}" /></td>
                    </tr>
                    <tr>
                        <td><label for="BillingCity">City <span class="req">*</span></label><br />
                        <input type="text" name="BillingCity" id="BillingCity" class="cat_textbox" maxlength="255" value="{module_billingcity}" /></td>
                    </tr>
                    <tr>
                        <td><label for="BillingState">State <span class="req">*</span></label><br />
                        <input type="text" name="BillingState" id="BillingState" class="cat_textbox" maxlength="255" value="{module_billingstate}" /></td>
                    </tr>
                    <tr>
                        <td><label for="BillingZip">Zipcode/Postcode <span class="req">*</span></label><br />
                        <input type="text" name="BillingZip" id="BillingZip" class="cat_textbox" maxlength="255" value="{module_billingzip}" /></td>
                    </tr>
However, when you go to review your account details on the Account Settings page after creating your customer profile, these fields remain blank. An attempt to give them values and then submit the updates also returns null values on the updated page. Following is that section of code from the Account Settings page:
<tr>
                        <td><label for="BillingAddress">Billing Address <span class="req">*</span></label><br />
                        <input type="text" name="BillingAddress" id="BillingAddress" class="cat_textbox" maxlength="500" value="{module_billingaddress}" /></td>
                    </tr>
                    <tr>
                        <td><label for="BillingCity">City <span class="req">*</span></label><br />
                        <input type="text" name="BillingCity" id="BillingCity" class="cat_textbox" maxlength="255" value="{module_billingcity}" /></td>
                    </tr>
                    <tr>
                        <td><label for="BillingState">State <span class="req">*</span></label><br />
                        <input type="text" name="BillingState" id="BillingState" class="cat_textbox" maxlength="255" value="{module_billingstate}" /></td>
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                    <tr>
                        <td><label for="BillingZip">Zipcode/Postcode <span class="req">*</span></label><br />
                        <input type="text" name="BillingZip" id="BillingZip" class="cat_textbox" maxlength="255" value="{module_billingzip}" /></td>
                    </tr>
Then of course comes the page to checkout, from the Module Templates > Registration - Buy section, which includes this nugget of code to capture/display the billing information:
<div class="item"><label>Billing Address</label><br />
    <input type="text" name="BillingAddress" id="BillingAddress" class="cat_textbox" maxlength="500" value="{module_billingaddress}" /> </div>
    <div class="item"><label>City</label><br />
    <input type="text" name="BillingCity" maxlength="255" id="BillingCity" class="cat_textbox" value="{module_billingcity}" /> </div>
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    <input type="text" name="BillingState" maxlength="255" id="BillingState" class="cat_textbox" value="{module_billingstate}" /> </div>
    <div class="item"><label>Zipcode/Postcode</label><br />
    <input type="text" name="BillingZip" maxlength="255" id="BillingZip" class="cat_textbox" value="{module_billingzip}" /> </div>
    <div class="item"><label>Country</label><br />
... I feel like I must be missing something obvious here, but can't for the life of me figure out why this information isn't being saved/updated/displayed. Help!

I have exactly the same issue. I think the problem is that the registration and edit account forms are not set up on the back-end to parse the billing or shipping information. Only the Checkout/Quote forms are.
*Edit - It would appear that ONLY the "Registration - Buy" form parses this data on the back-end. The "Registration - Quote" form does not.
My solution for now is to not have the customer enter billing and shipping details on registration, nor be able to edit it in the account section. Instead, I display the information and put a note to the customer saying that any billing and shipping address changes can be accomplished upon the next checkout.
Frustrating, as in my view, a customer should be able to edit those as necessary, and provide them up front if desired. In my situation, which is strictly a business to business ecommerce site, a customer can only see prices and add items to the cart once they are logged in, and in order to be allowed to log in, they have to be vetted by the company. However if the customer could provide billing and shipping info up front in the registration process, it would save my client some time by not having to enter those details separately for the customer in the CRM, in cases where the customer buys things on account instead of by credit card.
*Edit - actually, having those fields on the registration form will show up in the email auto-response to the customer and in the workflow notifaction to the client role responsible. My client could still see the information, reducing some work, but now the customer could be frustrated, knowing they entered those values, only to not see them show up in their account nor be allowed to edit them once they're added.
*Further edit - Even though I can manually enter the Billing Address in the CRM for the customer (can't manually add a shipping address), those values don't show up anywhere I've asked for {module_billing*}. So they can only be properly captured upon first or subsequent check-out. Then they will show up.
Mario's instructions for pre-populating the checkout form values are correct. Those {module_billing*}'s do exist and work if the data is in the CRM for the customer, as Liam said in post 7 here. I have it implemented in my checkout forms. Unfortunately the {module_billingdetails} (from Liam's link to the Module Quick Reference) does not do anything at all, and the {module_shippingaddress} cited there only grabs the street name and number.
Using the {module_home*} may work, but really, that's a kludge. As a developer you have to remember what is what, and a client, managing customers on a day to day basis (especially in my situation where it's only B2B), has to remember that Home Address in the CRM is actually Billing Address. But the Billing Address, I would assume, has to be captured anyway in the checkout for the system to work properly on the back-end. So there's potential for Home Address to get mixed up with Billing Address in the client's mind, and Billing Address, if entered into the CRM manually to get overridden by something else upon checkout. Then there might be a situation where the customer needs to enter a Home Address, but is a contractor working from home and needs the Billing Address to be the company they contract to because they use the company credit card or something. Really, just a kludge.

Account Information not displaying in iTunes

I am having an issue where the Account Information screen is not displaying correctly in iTunes. I can see some of the buttons down the right hand side for example; edit, edit payment information, change country information and so on. Some of those buttons though are just actually grey buttons with nothing written on them. Also the actual information is not showing it is just blank, there is nothing at all.
I have so far tried uninstalling and reinstalling iTunes and this didn't change anything.
I have de-authorised and re-authorised the PC and this didn't change anything.
I turned off my firewall and anti-virus but no success either.
I checked on another computer and can login with no issues and the account information is displayed with no problems.
I am running Windows Vista using Google Chrome as my web browser and testing via iTunes states my connection is fine.
Anyone have any suggestions?

I am having an issue where the Account Information screen is not displaying correctly in iTunes. I can see some of the buttons down the right hand side for example; edit, edit payment information, change country information and so on. Some of those buttons though are just actually grey buttons with nothing written on them. Also the actual information is not showing it is just blank, there is nothing at all.
I have so far tried uninstalling and reinstalling iTunes and this didn't change anything.
I have de-authorised and re-authorised the PC and this didn't change anything.
I turned off my firewall and anti-virus but no success either.
I checked on another computer and can login with no issues and the account information is displayed with no problems.
I am running Windows Vista using Google Chrome as my web browser and testing via iTunes states my connection is fine.
Anyone have any suggestions?

CIM installer - domain user account parameters not recognized

I'm trying to install a Cisco Interaction (Eim-Wim) but i have a problem. during a step installation, I can't authenticate the user. I tried some options, but not recognized by installation program. I tried with domain user and local admin, but not work. The lab is in domain and a single server. Help me.

Hi,
Please refer the below discisson on the same topic,
http://pdirequest.egain.com:8080/community/posts/list/66.page
Hope it helps,
Anand
Please rate helpful posts..

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Closed, Resolved myself.

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Thank you.

Hi All,
I have fixed the issue.
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Account Information Does Not Update

I'm starting to get aggravated. I've received a new credit card and have moved. When I go to my account information and update my credit card information and address, then click done, it should save right? I then try to purchase a song. Which prompts the error rerouting me to my billing information to "verify" it's correct. For my protection I imagine. More like, to create a huge pain in my a$$ really because when it reroutes me to my account info none of the changes I made are there. So after going through the process on and off for about 3 months now I htought I'd beat the system and just use a gift certificate. So I purchased a 100 dollar gift certificate and credited my account. And even still when I go to purchase a song it says my billing info has changed. Well no $hit. So I deleted any credit card information from my account by choosing "none." Then clicked Done which lead me to believe iTunes would default to using the $100.15 credit on the account. But oh no! I get that stupid error saying things changed, rerouted to the account info, and all my old stuff is still there. So I thought to myself, this is rediculous... I'm just going to try creating a new account. Sure enough that worked. My new credit card info is saved, new address is saved, etc. BUT there's a huge problem with that... a)I don't want to use that email address or that account I was just testing it out because I'm going insane thinking I'm entering my credit card info or address wrong (which has been proven to not be the case) and b)my $100.15 credit is on that other account so I'm out $100! I've tried sending an email to support asking what to do and they replied to download the new iTunes and re-enter my account info... well hum, do you think I didn't already try that? Guess what, it didn't work. And why doens't apple have a phone number to support anywhere on their website. This is absurd! If anyone has experienced similair problems and have gotten it fixed can you please shed some light?
Thanks,
Angelita
hp pavilion a749c Windows XP

hiya!
Thanks for the phone numbers but that still doesn't resolve the real issue at hand. My question is regarding iTunes... and account information not updating.
Thanks!
(puzzled look) just checking ... are you actually thanking me, or complaining about my reply? i'm finding it extremely difficult to tell.
confused, b

Account information not recognized

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