Account Overview is BLANK

Hi,
On the CRM IC WebUI, after confirming the account, when I click on Account Overview on the navigation bar, the output is blank.
Further, when I create any transaction, the customer and the contact person is not getting copied to the relevant fields on the transaction type.
I did maintain all the required configurations on the business transaction profile - Define Business Transaction Profile and Assign Partner Functions to Business Transactions and assigned the same BT profile to my Business Role.
Request your help in this regard.
Please respond ASAP.
Praveen

Hi ,
Check if this [link|URL transaction launcher problem] helps.
Regards,
Saumya

Similar Messages

Account Overview Screen with no sales, service order & Transaction history

Hi All,
I have come across an issue with Account Overview link in IC webclient CRM 5.0.
One Z Webclient profile is created (ZSERVICE) which is assigned to few users. When user with this profile logs in and confirms any acc. ID on Identify Account screen, if he goes to Acc. Overview screen the viewareas for Sale Order History, Service Order History and Transaction History shows zero entries even if there are entries for given Acc. ID.
Identify Acc. is using Z BSP Z_SV_IC but acc. overview is using the std. BSP crm_ic_ovw.
Is this a problem with IC webclient configuration in SPRO or a problem at BSP level. please Help.
Regards,
Sameer

Hi John,
Thanks for the reply.
My problem is not with Interaction history screen but with account overview screen. On interaction history screen I can find the interactions for given Acc.ID. But after I confirm the account on identify account screen when I click on account overview screen I can see few details of that account on acc. overview screen but the other details are blank. And ofcourse I cant directly go to acc. overview screen without confirming the acc. ID as the account details on this screen are readonly.
Also you said 'Maybe a problem with your custom controller?' .. can you throw some more light on this.
Regards,
Sameer

Service Request information is not getting updated in Account Overview

Hi All,
As a standard functionality, when we open Account overview page, we see list of contacts, roles, Service Requests etc that are linked to the account.
We are able to see the contacts, roles but not able to see the service requests. We tried creating service requests and associated the sold to party partner function and able to successfully save the Service Request.
We are not able to see the same in Account Overview screen.
Any pointers on this would be of great help.
Regards,
Udaya

Hi Vinoth,
Are you getting any error in the return table?Can you show your coding?
Regards,
ravi

Error while dynamic Navigation for BP Account Overview

Hi,
I have created a custom search, result component which is working fine. On the Partner number I have provide the hyperlink to navigate with Dynamic navigation, but I am getting the below error when I clcik on partner number.
Selection and result
Now when I clcik on BP
Code which I have written in event handler
   method EH_ONPARTNER_CLICKED.
"navigate to Account overview
   DATA: lr_entity        TYPE REF TO cl_crm_bol_entity,
         lv_index        TYPE i,
         lv_guid         TYPE crmt_object_guid,
         lv_objectid     TYPE crmt_object_id,
         lr_core         TYPE REF TO cl_crm_bol_core,
         lr_entity_bt    TYPE REF TO cl_crm_bol_entity,
         lr_nav_descr    TYPE REF TO if_bol_bo_property_access,
         lr_navigation   TYPE REF TO if_crm_ui_navigation_service,
         lr_col          TYPE REF TO cl_crm_bol_bo_col,
         lv_partner_guid type crmt_genil_object_guid.
* Let's get current row info
CALL METHOD cl_thtmlb_util=>get_event_info
    EXPORTING
      iv_event = htmlb_event_ex
    IMPORTING
      ev_index = lv_index.
CHECK lv_index IS NOT INITIAL.
* Get entity for the current row
CLEAR: lv_guid.
lr_entity ?= typed_context->SEARCHRESULTNODE->collection_wrapper->find( iv_index = lv_index ).
IF lr_entity IS BOUND.
    lv_objectid = lr_entity->get_property_as_string( iv_attr_name = 'PARTNER' ).
ENDIF.
CALL FUNCTION 'CONVERSION_EXIT_ALPHA_INPUT'
    EXPORTING
      input = lv_objectid
    IMPORTING
      output = lv_objectid.
   CHECK LV_OBJECTID IS NOT INITIAL.
select single partner_guid from but000 into lv_partner_guid where partner = LV_OBJECTID.
*     Get the BOL Core Instance
lr_core ?= cl_crm_bol_core=>get_instance( ).
* get the BuilHeader object
lr_entity_bt = lr_core->GET_ROOT_ENTITY( iv_object_name = 'BuilHeader' iv_object_guid = lv_partner_guid ).
* add the Builheader to the collection
create object lr_col.
lr_col->if_bol_bo_col~add( iv_entity = lr_entity_bt
                             iv_set_focus = abap_true ).
cl_crm_ui_descriptor_obj_srv=>create_ui_object_based(
           exporting
                     iv_ui_object_type   = 'BP_ACCOUNT'
                     iv_ui_object_action = 'B'
           receiving rr_result           = lr_nav_descr ).
lr_navigation = cl_crm_ui_navigation_service=>get_instance( ).
* check if navigation is possible
if lr_navigation->is_dynamic_nav_supported( ir_descriptor_object = lr_nav_descr ) = abap_true.
    lr_col->if_bol_bo_col~insert( iv_bo    = lr_nav_descr
                                iv_index = 1 ).
*   start the navigation
    lr_navigation->navigate_dynamically( iv_data_collection = lr_col ).
endif.
endmethod.

Hi ,
Try this.
Root entity you no need to take for this.
cl_crm_ui_descriptor_obj_srv=>create_ui_object_based(
           exporting
                     iv_ui_object_type   = 'BP_ACCOUNT'
                     iv_ui_object_action = 'B'
                     iv_entity_key_name = 'BP_GUID'
                     iv_entity_key_value = lv_bp_guid
           receiving rr_result           = lr_nav_descr ),
lr_navigation = cl_crm_ui_navigation_service=>get_instance( ).
* check if navigation is possible
if lr_navigation->is_dynamic_nav_supported( ir_descriptor_object = lr_nav_descr ) = abap_true.
    lr_col->if_bol_bo_col~insert( iv_bo    = lr_nav_descr
                                iv_index = 1 ).
*   start the navigation
    lr_navigation->navigate_dynamically( iv_data_collection = lr_col ).
endif.
Regards,
Deepika

Transaction type of sales order under Account overview doesnt appear

Hi Experts,
Need help, We are implementing the replciation of sales order from CRM 7 to ECC. Now i already manage to maintain the transaction types and created a link in navigation tool bar.
Now the problem is the assignment block of sales order and quotation under account information create new button doesnt appear the transaction types i maintained under CRM->transactions->settings for sales transactions->define profiles for ERP transactions. and the sales order created doesnt appear on that assignment block as well..
Any suggestion or ideas is welcome.. thanks in advance
best regards,
etrafanob

Hi Etrafanob,
New button on sales order assignement block in account overview page shows the list of transaction types which are maintained via below customizing.
Spro->Customer Relationship Management->Define Transaction Types..
All the transaction types which are active and defined in leading transaction category "BUS2000115 Sales" for the same Channel will be displayed.
Not sure if defining those transaction types under erp sales order will help in this scenario..
Hope this helps..
Cheers,
Sumit Mittal

Marketing Attribute Display Order on Account Overview Page (Web Client)

Hi All,
I am using CRM 7.0 EhP 1 and I have encountered a item I need to address in regard to the display of a Marketing Attribute set on the Account Overview page (BP_HEAD/BPHEADOverview) on the Web Client.
The component in question on the page is BP_DATA/MarketingAttributesEOVP.
Once the Attribute set is selected on this component, I require that the Atributes display in the order which there are maintained in the Attribute Set Template Profile in transaction CRMD_PROF_TEMPL.
However, currently they are displaying alphabetically by attribute description on the Web Client as default.
Any idea how to achieve the requirement above as standard if possible?
Thanks,
Jonathan

Hi Jonathan
We experienced the exact same issue.
We raised this with SAP OSS. There is no standard mechanism for altering the display order unfortunately.
The only options are custom are we were not prepared to make this sort of adjustment to the system.
Sorry I cannot give you better news.
Regards
Arden

Complaints, leads and contacts are not shown in the account overview

CRM 5.0, ICWebClient
Hi,
in ICWebClient (SAP Standard) there are two account overviews available. The second one provides an overview of complaints, campaigns, orders, leads and contacts related to a specific customer. Although there are several leads, complaints, orders and contacts related to a specific customer existing only complaints are shown in the overview table. The tables related to leads, orders and contacts are empty.
Regards,
AV

hi!
well i had the same "problem" but have you checked the format in which you saved your numbers. for example as you said you are using t-mobile austria whenever you save a number as 0699xxxxxxxx the iPhone usually wont show the caller id.
what usually helps is when you always use the international-format
for example if its an austrian number 0043 699 xxxxxxxx
Or for a vienna-landline 0043 1 xxxxxxxx
and so on and so forth. just try it with one or two contacts and see if that is solving your problem. it solved that problem for me and also somebody else.
(by the way: im using t-mobile austria as well. but originally teh same happened to me with any other simcard i tried)
hope that was of some help for you
all the best und grüße aus dem 16ten

Opportunities in account overview without partner function dependency

Hello,
on the account overview page we can see the opportunities as well as the interaction history for a account.
In the interaction history frame we can see every activity and opportunity where the account is involved.
In the opportunities frame we could only see these opportunities where the account has a special partner function in the opportunity.
For example the main account role is prospect.
This account is involved in several opportunities with several different partner functions in the opportunities.
We can only see these opportunities in the account overview where he is assigned with the role prospect.
We did a customization for the time-frame in IMG: Customer Relationship Management => Master Data => Business Partner => Specify Display Options for Business Transactions.
Is there a similar way to customize the partner function dependency for display?
Or is there another way to show all the opportunities (in the opportunity frame) where the account is involved, without partner function dependency?
Best regards and thanks in advance
Matthias Breuer

Matthias,
I believe you could influence this via the BADI CRM_BP_UIU_BT in enhancement spot CRM_UIU_BP_ENHANCEMENT. You can edit the selection criteria CT_SELECTION_PARAM as needed.
You can review the code CL_BUPA_IL_OPPORTUNITY_COMP to determine what criteria is being pouplated before the BADI is being called. In addition the filter value of the implementation needs to be 'BPQOPP'. From what I have seen SAP is hard-coding the partner type selection for the opportunity selection.
Take care,
Stephen

Where is my Admin account? Account Preferences is blank. HELP!!

I've been having problems with starting up my G4 iBook lately.
Upon booting up, it automatically asks me to log into my non-admin account. My Administrator account is missing from the log in screen!
When I go to System Preferences > Accounts, it says it's "Loading accounts" and then my Accounts screen is blank!
I'd like to Repair Permissions in Disk Utillity however I'm unable to since only the Administrator account can do that.
Any advice? Thanks in advance.

Return to default desktop, apparent "loss" of home directory???
http://docs.info.apple.com/article.html?artnum=107854
"Try Disk Utility
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
You can also repair permissions from there... at least some.

One user cannot see Inactive Addresses in Account Overview

One user cannot see Inactive Addresses in Account Overview in the CRM 7.0 IC.
This user has the same roles and authorizations as all the other users.
We have also performed a user comparison in CRM and ERP and have also reset the user buffers in both systems.
If I copy the user to another user in CRM and ERP the copied user can see the Inactive addresses. A user comparison shows that the user and copied user are identical.
Any ideas?
Aubrey Smith

Just a gamble, but check his user parameters in SU01.

Account Overview Page is not displaying

Hi...user is trying to open an account in Sap crm webu ui but account overview page is not opening and please wait symbol is displaying for longtime and still user is not able to see the account overview page. please let me know what needs to be done?

Hi,
I think it may be <div class="html5gallery-viral-0"> (contains the social media buttons) // screencasteu.worldsecuresystems.com/AP/2013-08-01_1033.png
It's the only element that isn't in sync with the other elements on page, when compared to home.html for example.
Kind Regards,
Alex Pavelescu

IC Account Overview - Sales Transactions & Quote Transaction BP_BPBT

CRM 7.0
I activated the Account Overview screen in the IC and realized only the oldest 100 sales transactions and quotes are showing in BP_BPBT SALESOORDERSOV & SALESQUOTATIONSOV. For me these are documents from years 2005 - 2007, nothing recent. Is there a way to change this to the 100 most recent transactions?
As a workaround I found >>>
IMG entry > CRM > Master Data > Business Partner > Specify Display Options for Business Transactions
allows entries for Role / Area / Time Frame,
Is there another spot to configure time Frame? the entries I listed below but I would like a entry of current year and previous year.
I'm using Y A This Year in the interim.
D 0     Today
D+-1     Yesterday
D+1     Tomorrow
M A     This month
M+-1     Last month
M+1     Next month
W*2     <- 14 days ->
W+-1     Last week
W+0     This week
W+1     Next week
Y A     This year
Y+-1     Last year
Y+1     Next year

Hopeful someone can provide some insight, I'm going to ask my developers to look at these badi's
Note 1131623 - BAdI for selection of business transactions at Accounts
Note 1478075 - BAdI for selection of business transactions at Accounts
1478075 has this comment but I see no place in this IMG entry in 7.0 to adjust the number of items >>>>>>>
SAP already provides a customizing at IMG for restricting the number of items which are retrieved and displayed in the assignment blocks:
Customer Relationship Management > Master Data > Business Partner > Specify Display Options for Business Transactions.

Read IBASE details in Account Overview

Hi All,
I have a requirement to read Ibase details in Account overview screen.
I created component usage of ICCMP_IBASE in BP_HEAD.
My need is to get Ibase data (without enhancing ICCMP_IBASE) in BP_HEAD dynamically, when a partner is selected.
I have an IBASE link in account overview screen.
If I write code in wd_component_usage, how will it navigate to ICCMP_IBASE and get the respective data for the partner.
Any idea how to go ahead?
Cheers,
Lakshmi

Hi Laxmi,
Bit confused with your requirement, please clarify..
1.Are you trying to show ibase assignment block in account overview page(this requires component usage/binding) or
2. You want to have a ibase link in account overview page on click of that it should dynamically navigate to ibase view and show the ibase data(it requires cross component navigation)
Cheers,
Sumit Mittal

How do i go to my Account Overview page?

i need to verify my account but i dont know how to get to the account overview page. it says that i must verify my account before adding another card onto it... Please help! thanks

Hi ,
Welcome to the Community!
It sounds like you may have run into some old instructions. The account overview was located on the Classic Experience. Sorry about that!
Here's how you can verify your account in the New Experience:
Log in to your PayPal account.
Follow the steps to complete your profile.
You are fully verified when your profile is at 100%
I hope this helps!
-Ashley

What defines the No. of days history displayed in the Account Overview?.

At present we only have 30 days of history being displayed within the Account overview views whereas we would like to see/display more. Is this possible?.
Jason

As far as I know -> this is customizing.
Have a look at:
Specify Display Options for Business Transactions
In this activity you establish for which period the business transactions in applications such as Accounts and Contacts should be displayed.
You can create settings for the following:
u2022     Interaction History
u2022     Activities
u2022     Opportunities
u2022     Quotations
u2022     Sales Agreements
u2022     Sales Orders
u2022     Leads
In this way you can display the business transactions within different periods, for example, all activities for the previous or the following week.
In the case of the interaction history, the period refers to the posting date, in the case of activities to the start and end date, and in the case of opportunities to the start and closing date.
You can make the settings in such a way that they are specific to certain business roles, or valid across different roles. They are always valid for all applications (for example, Accounts and Contacts).
Activities
1. Choose New Entries and use the input help to enter the necessary data for the area and period.
2. Save the data.
Note
If you select Last month as the period, all the business transactions from the last calendar month are displayed, and not the transactions of the last month from the current date.
This means that if you have selected Last month as the period, and display the transactions in the system in the month of May, the transactions from the month of April are shown
BR Dirk

Account Overview is BLANK

Similar Messages

Maybe you are looking for