Account suspended.
The situation is like this:
So, my account got suspended one day when I was calling a friend using the skype credit on my phone.
After a few seconds of talking, the skype account logged me out and tells me my account is suspended.
So I went ahead and proceed with the release account process and talked to two of the customer service online.
One of which says, the account is currently undergo investigation and ask me to check back with them on the status with service id: XXXXXXX. So I did today, but this representative tells me that my account will be permanently suspended.
"Unfortunately, your account will permanently suspended."
I still have skype credit in my account ***Please do not post your Skype ID***. But the representative said, there is not way for them to transfer that amount out to another account if i create another one and that account will not be recoverable.
I do not think this is a fair response from the skype team. What if I have significant amount of skype credit in my account? Do I just lose it? What can be done at this point? I think simply saying your account is suspended and will not be recoverable is not acceptable since I have not done anything to scam or be harmful to others with my account.
Again my account is ***Please do not post your Skype ID***, email @ [Mod edit: Please do not include personal/private information when making a public post. Thanks!] Please contact me with a solution if possible. Thanks!
I have not heard from the skype representative about this situation in two weeks. Could anyone help? I have lost all my contacts with the previous account and I would like to get them back. Thanks! Please contact as soon as possible.
Similar Messages
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Account suspended unable to release?
Yesterday I turned the auto recharge off and then on again and today I found my Skype account suspended.
I talked on live chat and I had to provide details etc.
I still do not have my account release and this is an outragious practice. Did you do it for refusing to pay you 10 Euro just for a minute?
Release my Skype account!
[account name redacted to protect privacy]you may need to contact customer service as well regarding your concern. Only them can clarify what the possible issue is, and inform you of your possible options.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com | -
Email account suspended - repoint from old to new
Please refer to this message: http://forums.verizon.com/t5/FiOS-Internet/email-account-suspended/m-p/22199 - in particular, the last entry:
"Just a final clarification:
You must have an active account to be able to access your email; either fios, or dsl, or dial up. -if there is no active account, there is no account to access. (note: While there is no account to receive your incoming emails, you may not be getting those emails)
I believe the policy is that YOUR email address is held for a period of months (6 ?) if your account is disabled, SO,
you can have Verizon REPOINT that email address from the old account over to the new account."
This happened to me yesterday. I went from FIOS to DSL (couldn't help it - the new apartment didn't have FIOS). My main question is, don't most companies have server backups? While there is probably nothing critical in the emails I missed, it would be nice to get them back.
Solved!
Go to Solution.If you're referring to emails sent while your account was disabled, Verizon doesn't have them. Any emails sent during that time period would have been bounced back to the sender as undeliverable.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having." -
Account suspended and can't use subscription
Dear Skype
Please do the needful, I already subscribed a subscription for India one month subscription and skype credit for 10 Dollars out of that amount I used 2.19 dollars.
but now I cant use my subscription and skype credit, due to that I m distrube to calls to my family and friends. Kindly lookinto and rectify the error from my account as soon as possiable.
your quick response will highly appreciated.
Thanks and Regards
[Removed for privacy]Please follow the instructions here to get your account recovered again: https://support.skype.com/en/faq/FA10946/why-is-my-account-suspended
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓ -
Why am I getting Account Suspended screen?
''dupe of https://support.mozilla.org/en-US/questions/918401''
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Account suspended earlier than expected and Sim cards.
I was supposed to have my account suspended/frozen for about a year while I live in a different country. It was originally set on August 4th then I asked them push it back to August 21st, they said they did but it ended suspended on the 4th anyway. How can I get in contact with someone about this?
Also I was also told by the same customer service representative that my phone unlocks with a the sim card from the country I'm staying is added. Is that true? Because I may get that right away if my phone is not going to work.
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Hi, user name - rajeshverm. account suspended, we are not using for call centres or marketing calls. Please check and advise
you may need to contact customer service to know why your account is under such restriction;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com | -
Today while I was at work my phone was stolen. After unsuccessfully trying to track down the kids who had it, I called my service provider and asked them to suspend my account. A short time later, I found my phone at a local pawn shop and called to reactivate my phone's service. The woman on the phone said that it should only take a few minutes to reactivate. However, a coworker also told me that whenever a theft gets reported to the service provider, apple puts your phone's serial number on a list that disables yours phone's re-enactment until the service provider confirms that the phone has been found. I'm not sure if this is true, but my phone should have been working a few hours ago, and it still says that there is no SIM everytime I try to send a message. Should I just wait it out or is it more likely to be at the fault of my service provider?
Thanks!The SIM question/issue is separate from all of the others. Your iPhone will not access the cellular newtwork until you install a new SIM. The current SIM has been deactivated and is now useless. Get a new SIM, install it (or have it installed), then have your carrier grant the iPhone access to the cellualr network.
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E Mail Account suspended, but everything else works
I moved from an upstairs apartment to a downstairs apartment, had my service transferred, currently have my normal cable service and internet working, however my e-mail account is suspended. I have called Verizon about 5 or six times and been transferred around between technical and billing, but nobody can fix my problem. I am very frustrated with all of this. Apparently, the prior tenant had never called Verizon to cancel their account, but Verizon contacted my Landlord who gave them the ok to disconnect, they hooked mine up but the new address still shows the old account holder on it. I was also told there is half a work order, the from address is filled out, but the to is not. I really don't get why they can't solve this issue. So far I have spent about 5 collective hours on the phone to no avail. Several times I have been told that I would be called back, once by a supervisor, other times by the technical person but nobody calls.....this is unbelievable!!!
HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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Account suspended through error- customer service not accessible !
Verizon just sunk to new lows.
I asked to port a number from my VOIP provider I wanted to part from to my Verizon account and replace my existing number
with this new number.
After VW customer "service" took the order, my account was suspended, I cannot log onto the web site, I cannot contact the customer " service" and my balance of $345.- ( it ids a prepaid account ex Alltel ) disappeared !!!.
Whenever I try to reach the customer " service" whenever I put my phone number it disconnects me. I tried for 2 hours( !!!) via New Sales to get hold of somebody but they just transfer you back to the menu or to some not working extension and that's it.
No phone, no voicemail, no account and 345.- $ gone. Is this the wireless flagship of the USA ???
Yes, I can waste my time and talk to those apes in the store but that will be even worse.
Does anyone know what to do here ?
BTW this is the message I got from Verizon. Directly after that everything was dead.
Your Verizon Wireless online account - Account Number ending with ........................
This email is to confirm that you have been de-enrolled from My Account. If you would like online access to your Verizon Wireless account in the future, please visit www.verizonwireless.com and re-register at My Account.
Verizon WirelessFinal update : Yesterday night I was contacted by CS by e-mail ( so they do use e-mail-sometimes) and told that my Alltel account would be reinstated I only needed to send a consent to service interruption which did.
Nothing happened, so I expected the same old, but today, a couple of hours ago, I received an e-mail confirmation with request to activate through certain steps. Something went wrong, so I had to call in again, but during the call things cleared up .
Now my account is restored, balance is back phone is working, for the 3rd time suspended web access reinstated and the only thing left is to set up my voice mail box again.
So, 8 calendar days, 16 net working hours on my side later, this issue has finally been SOLVED -
I have installed and used "App Trailers on my iphone and about two months ago they suspended my account due to irregular activity, I have done nothing wrong and keep sending them email about this but they do not respond and still have my account on suspension. It is not fair I have points I want to redeem and they will not let me....help anyone???
I understand it is not an Apple product or service but is an Ap that is offered and I am just trying to figure who to contact
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Account Suspended for 6 Days and Counting. Skype ...
My account has been suspended for 6 mind numbing days. I've filled out the "reactivation form" numerous times. *I had to open a new Skype account just to post on this forum.* I am at wit's end. The customer service reps. are useless, clueless automatons.
I've asked numerous times why my account was suspended without answer. I've asked what other information they need to activate my account. For my grief, support emails end with zombie-like comments, "If you have any further questions, do not hesitate to ask."
I've asked numerous times for my case to be forwarded to a supervisor. Nothing, nothing, nothing.
I bought Skype credit before a trip this summer. I was told there is no record of me buying credit. On top of not being able to activate my account, I have no confidence they know what they are talking about!
I have provided mulitple contact names numerous times.
I was told to delete my cache and cookies and try logging in from another browser. (what does that have to do with Skype software running on my computer?)
Nothing has worked. I have to wait 24 hours each time for a completely useless reply.
My original account handle is: rberka
My case # is: SRX1222756167ID
This is by far the worst customer service experience I have ever had. I've worked for major Fortune 500 corporations and this is simply inexcuseable. No one should have to put up with this kind of inept service.
I have called Skype's corporate number in Palo Alto: (650) 493-7900. No one answers the phone at 2 pm in the afternoon!
I have looked for Skype customer service executives to complain to on LinkedIn. No luck. The VP of Skype customer service should try communicating with his own customer service. They are a joke.
Is there anyone on this planet whose 2 eyeballs are reading this post that can resolve this situation and get my account reactivated by some miracle of fate?!?!?!?!?!
Roman Berka
Algonquin, ILI think customer support reps have no reason not to reply to valid concerns from Skype users. That is what they are trained for, expected to do, and paid to do. If a support intentionally ignore a valid concern, I think that would be a ground for possible diciplinary actions or job termination in some cases.
Afaik, they indeed usually reply within a 24 hour timeframe, but they may be time responses from them may take a bit longer due to various reasons.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com | -
Hello,
Since yesterday I have received threee messages like the following:
Subject line: Your Account Has Been Suspended
Text:
"Please Verify Your Account
Your account has been randomly selected for Skype account verification, and you will be taken through a series of identity verification pages.
Protecting the security of your Skype account is our primary concern, and we apologise for any inconvenience this may cause. please login to your account by secure Skype login site https: // secure skype com"
The liink does however go to a http:// website
I assume this is a fake and would appreciate to have this confirmed. Is a change of PW required due to this?Is the email associated with the credit card used for this account [email protected] or [email protected]?
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