Acrobat 9.0 serial not working for Acrobat XI update (Mac)

The subject line says it all. When I try to run my newly downloaded XI update, it requests a serial number for a qualifying product. I have Acrobat 9.0.0 Pro installed, and when I try to run XI, I get a window reading: "Serial Number you provided is valid, but a qualifying product could not be found on this computer."
Then I manually input the serial (correctly--I've triple checked), select Acrobat Professional 9.0 for Mac in the pull down menu and click "Next." I get an error message saying, "This serial number is not for a qualifying product. Please try another."
What the heck?

start here, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
if that info fails to resolve the problem, contact adobe support https://helpx.adobe.com/contact.html

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Static_Unit
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