Acrobat 9 Pro and X Pro

Is it possible to have both 9 Pro and X Pro on the same compter? Why because I am concerned that Pro X if it does not install correctly I will be behinf teh eight ball on my projects.

When Acrobat X installs it will remove an Acrobat 9 install.
Suggest you Deactivate then uninstall Acrobat 9 before installing Acrobat X.
May want to root about to locate that Acrobat 9 CD first.
As the preponderance of resources in Adobe's "Education" space deal with use of Acrobat X you may be better off in the long run by working out of and learning "X".
http://www.adobe.com/education.html
Be well...

Similar Messages

I've uploaded Acrobat XI Pro and it freezes when I'm using it. I uninstalled and re-installed. When I login, it says that it is unable to validate the account and has an option to use the trial. How do I fix this?

I've uploaded Acrobat XI Pro and it freezes when I'm using it. I uninstalled and re-installed. When I login, it says that it is unable to validate the account and has an option to use the trial. How do I fix this?

This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I am working in Adobe Acrobat 9 Pro and just created a pdf form from a MS Word document. I need to find out how to have a date field in my form which will update automatically. Can some one out there help me?

I am working in Adobe Acrobat 9 Pro and just created a pdf form from a MS Word document. I need to find out how to have a date field in my form which will update automatically.

Update automatically under which circumstances, exactly?

How do I reinstall Adobe Acrobat XI Pro from the Creative Cloud? I was deleting another program and accidently deleted Acrobat.

How do I reinstall Adobe Acrobat XI Pro from the Creative Cloud? I was deleting another program and accidently deleted Acrobat.

Sweetmelissa63 for information on how to reinstall Adobe Acrobat XI Professional please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

How do I upload Adobe Reader 9, Adobe Acrobat XI Pro, and other tools with the Pro onto my new computer?

     Since I am already a customer of Adobe, I need to know how to upload Adobe Reader 9, Adobe Acrobat XI Pro, and the other tools that go with both programs onto my new Windows 7 HP computer without having to fill out a new customer form or without having to pay for another Adobe membership as a new member? I need to know what to do step-by-step so that I can upload my Adobe reader 9, Adobe Acrobat XI Pro, and the other tools for the Reader and the Acrobat XI Pro.
     You may send the step-by-step instructions to my e-mail address of [email address removed by host].
     Thank you!
Dean W. Ballew

I have been trying to start my subscription again for my Acrobat XI Pro and for the annual subscription of the PDF Export for Word and Excel. The PDF Export expired according to my subscription list, but, I think that I had cancelled my Acrobat XI Pro of $ 29.99 monthly, so, I am wanting to presubscribe for it again, but, when I try to put my Code in for my Debit Card, it will not register with your company.
So, I do not know what to do to get it back again with my monthly and annually subscription payments for PDF Export and for Acrobat XI Pro. I have already downloaded the Adobe Reader XI onto my computer so I am set for that product. I just do not know what to do about the PDF Export and the Acrobat XI Pro to be able to get them started once again.
Dean W. Ballew

My Acrobat XI Pro disappeared from my computer. It is just gone and I am not able to reinstall it from creative cloud or adobe website. How do I get it back?

My Acrobat XI Pro disappeared from my computer. It is gone and cloud will not let me reinstall it. It reads that it is up to date. Our IT dept is baffled. Help!

What OS?

Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.

Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.
I have had to erase my disk since then with trouble with Apple Store not recognising my machine and the reload from Time Machine has given complications . Can you please cancel my trial and return my Trial money.

If you paid for what you used then it was not a trial.
Look thru the following links and use the chat option if required for your situation:
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.adobe.com/thread/1703848
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Acrobat 9 pro and problems with pdf made by photoshop cs4

Hello,
I have encountered a problem when viewing pdfs exported from photoshop cs4 using acrobat pro 9. If I open single pdf, it's ok, but whenever I open another pdf, all text is jagged. Then if I close all pdfs and try opening the second one, it's ok again. It looks like acrobat is not able to render texts correctly in newly opened pdf when another pdf is already opened.
This happens only with pdfs exported from photoshop (file->save as->pdf). It does not really matter if the first opened pdf is from photoshop or not, all other opened pdfs from photoshop are crapy.
I tried different settings when saving pdf but the results are always the same - jagged type (it does not even look like aliased, it's completely screwed and unreadable) in second pdf. It is funny because text present as smart object from illustrator renders fine all the time. Therefor I think the problem is between photoshop export and acrobat, vectors are rendered with no problems.
I tried opening on different pc (also with acrobat 9 pro) with the same result. Systems are vista on exporting pc, the second pc is running windows7 beta. However on the third pc with windows XP and adobe reader 9 everything works fine.
Any ideas how to make this work?
regards,
embee

Solution found for me. From Adobe Acrobat & Reader 9.1 Release Notes:
Roaming Profiles on Windows and Networked Home Directory on Macintosh
are not supported configurations for 9.0 or 9.1, however we have made
several fixes in 9.1. We are looking at the possibility of supporting
this for the next major release.
As I am working with roaming profiles, my current solution (which is no solution at all) is to wipe current and reinstall Acrobat/Reader 8. Among other things there are supposed console hacks to make the purchased Adobe software run at all in a group work environment. I will end up trying them later.
Some good reads are :
http://forums.adobe.com/thread/300660
http://forums.macrumors.com/showthread.php?t=198512
http://forums.adobe.com/thread/391738?start=150&tstart=0
http://serverfault.com/questions/37805/adobe-reader-wont-launch-when-logged-into-network-u ser-accounts-open-directory

Acrobat XI PRO and Vista

Is there a patch to allow Acrobat XI Pro to operate with Windows Vista? I dowloaded the trial version to check compatability (because it is not listed as an OS on specs.) and the program frequently stops working. I am redacting very sensitive files and do not want to work on the cloud.

No, the Tech Specs (read Minimum System Requirements) do not include Windows Vista. While they may add newer OS requirements in later updates, historically I have never seen them include older OS versions after shipping a product with an update.
http://www.adobe.com/products/acrobatpro/tech-specs.html

When reverting to purchased Adobe Acrobat XI Pro point product, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), how do I eliminate request to renew my subscription?

Creative Cloud just wasn't working for me, so after several years of frustration with being abroad and not online when the program decided to require online verification, I'm ditching Creative Cloud and reverting to the purchased Adobe Acrobat XI Pro point product. However, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), it still wants to go online and check my CC subscription, disallowing use of the newly installed point product version from a several year-old ESD file (and the more recent AcrobatUpd11010.dmg file).
Anyone have an idea of how to eliminate request to renew my subscription?
If, as a journalist, I've have these issues over the past two years, including this final insult when I'm trying to get away from CC, it can't be a one-off problem. So I'd like to hear details about others who've had a similar issue with reverting from CC back to a point product or to CS.
Thanks,
Tim

Hi Tim ,
Please refer to the following link to cancel your subscription of Creative Cloud .
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
You can get in touch with Adobe Chat Support if that does not help and to get your queries resolved.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra

I've purchased and downloaded Acrobat XI Pro but can't get it to install

My Acrobat XI Pro trial ended and I purchased it rather than subscribe. When the download assistant completes, it does nothing other than say the download is complete. I located the downloaded file and ran setup.exe. I appears to go through the motions but, when I attempt to run it and insert the provided serial number, I'm told that the serial number is valid, but that no qualifying application can be found on my computer. I'm in a loop of downloading, attempting to register, uninstalling the application to start over, re-downloading, etc. I'm getting nowhere after paying $200 to purchase the download version of Acrobat XI Pro.

Your description reagrding "qualifying" is indicating that you purchased an upgrade version of Acrobat Pro. The qualifying version that it is asking you to identify and provide the serial number for is the older version that you are upgrading from.
If you had/have the trial version installed, you didn't/don't need to uninstall it. You can activate it to full use with your serial number from the purchase

I have two issues. 1) unable to update Acrobat XI Pro and 2) unable to register product

First issue: I have for the second time installed Acrobat xi pro and then click on "check for updates" from the help menu. And it shows that an update is available. But when I update it I am given the following error message:
Error 1328. Error applying patch to file C:\Config.Msi\PT669B.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor."
When I click on "details" I am sent to adobe's "update error" page. Which states the following for error 1328: Error applying patch to [filename]. It's likely that something else updated the file, and the patch can't modify it. For more information, contact your patch vendor.
I have tried uninstalling program and re-installing program but still get same error message from my attempt at updating. So I am not sure if program is update or not. And I do not know who my "patch vendor" is.
Second issue: Unable to register product with Adobe. Because the option to do so from the "help" menu which lists "product registration" is greyed/dimmed out. Therefore not giving me the ability to register this product. Please let me know what is causing this problem.

I am not sure, but will suggest some things to try. On the activate issue, it may be that your system already thinks it is activated and so you might try the deactivate and check. If that works, I would suggest you then uninstall, run http://labs.adobe.com/downloads/acrobatcleaner.html, remove anything left of the Acrobat folder, reboot, and reinstall. Hopefully you can open Acrobat and activate. Then do the updates from the Help menu.

I had Acrobat XI Pro Trial installed on W8.1, and I had to uninstall it because issues with MS Office 2010. Now I try to reinstall Acrobat and It does not allow me to use the trial version anymore even it was not over. What to do??

Well, I had installed in my new computer a trial version from Acrobat XI Pro, but I had issues with Microsoft Word 2010, since it did not allow me to save changes on my file. I uninstalled it from my computer before the trial period was over, and then, after I solved the issue with Office, I wanted to get it back for a time, but the installer does not allow me to choose Trial Version. I can reach that screen where you choose between key and trial, but once I press trial and click on next, it does absolutely nothing at all.
I have tried to manually delete folders, and I even used CC Clean to make a registry set up, but nothing out of that is working for me at all, and it keeps happening. I have no really idea what to do, and I kinda need to use Acrobat immediately for a file.

The trial can only be loaded 1 time as far as I know. You could try http://labs.adobe.com/downloads/acrobatcleaner.html, remove any left over parts of the Acrobat folder, and reboot. Then try an install again, but my guess is you will have to purchase Acrobat at this point.

How do I fix the Database Organizer Error when using Acrobat 9 Pro on desktop PC with Windows 8.1 and 64-bit OS?

After loading Acrobat 9 Pro on my desktop PC (Windows 8.1; 64-bit OS), opening and closing a previously saved pdf file, I constantly get a message pop-up that indicates a "database organizer" error.
How do I fix this?
I have read multiple responses at various forums and they do not seem to apply, or have not worked for others, with regard to the details of my version of Acrobat and Windows OS.
I'm beginning to think that the only solution is to purchase the latest version of Acrobat Pro and install it on my PC, which, of course, I would prefer not to do, unless this is my only viable option.
Can this problem, specific to my version of Acrobat and Windows OS, be fixed or is the simple answer: purchase the latest version of Acrobat Pro, because there is no fix for my version of Acrobat/Windows OS?
Any help would be greatly appreciated.
FHW

Hi Frank ,
Please refer to the following link and see if this helps.
https://helpx.adobe.com/acrobat/kb/error-organizer-database-damaged-reset-1.html
Regards
Sukrit Dhingra

Reinstalled Adobe Acrobat XI Pro after upgrading to windows 8.1 and now cannot scan

Reinstalled Adobe Acrobat XI Pro after upgrading to windows 8.1 and now cannot scan through Adobe, although Scanner says its combatible with Windows 8. Cannot reinstall drivers because Brother claims they're built-in. Help!

1. Re: Reinstalled Adobe Acrobat XI Pro after upgrading to windows 8.1 and now cannot scan
Anubha Goel
I am using a Brother MFC 8460N and on Brother's site it says its compatible with win 8.1 and that the driver is already installed. When I try to scan I am told there is no preset (there was with win 7 though) and I have to "custom scan." When I try that, I hear a sound as if the printer is trying to scan, but the feeder can't pull the paper through. I then get a blank .pdf as my scan. Thanks for your advice. I will try that.

I have paid for Adobe Acrobat XI Pro OCR but it will not recognise a letter in the serial number for me to update my adobe account and any of the programs I have tried using to convert a PDF file on a Mac to a word doc it is converting file with funny sym

I have been supplied info in an email to copy and paste for a new product purchase "Adobe Acrobat XI Pro OCR" but am unsure how and where to copy and paste to. There is also a link below the serial number. I have tried entering serial number into my Adobe ID but it is not recognising one of the letters in the 24 Digit serial number??? Also I have tried other products previously downloaded to convert a 7 page PDF file on my Mac and convert it to a Word doc but everything I have tried is converting the file to display some text correctly but also displays random symbols and fonts in place of the handwritten info filled in on the form... also getting blank pages included instead of the info??? Would appreciate some help... I am older generation and not always tech savvy, and it is doing my head in haha.

Hi Jock,
I've checked your account, and all is well there. Please make sure that you're logging in with the same Adobe ID/password that you used when you signed up.
Then, clear the browser cache, and try logging in directly to https://cloud.acrobat.com.
Please let us know how it goes.
Best,
Sara

Acrobat 9 Pro and X Pro

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