Acrobat Pro 7.0.8 won't update

I cannot update Acrobat Pro 7.0.8 in Mac OSX 10.5.8 on PowerMac7,3 (PowerPC G5 dual 2.0 Ghz)
Finder and Get Info windows clearly show v.7.0.8 installed,
as does Acrobat startup pane,
but when I open updater AcroProUpd709_all.dmg and try to install,
I get error message "An invalid application was selected"
I have double checked to make sure I'm selecting the Acrobat Pro 7 application folder.
Adobe updater hangs up, so I need to install updates manually for v.7.0.9 - 7.1.4

But Acrobat Pro 7 is already updated to v.7.0.8, and AISB when I try to manually run the 7.0.9 updater I get error message "An invalid application was selected", even though I have definitely selected the Adobe Acrobat Pro 7 folder in my Application folder.

Similar Messages

I had one of your technicians re-install Acrobat Pro and it still won't open. My technician was Rajat and he was reading from a manual. He did not appear to be competent. He told the case has to be escalated

I had a technician, Rajat, from a Adobe re-install Acrobat Pro. It still won't open. He said the case has to be elevated. How do I get help from someone in the United States?

Not one of my technicians. We are just fellow users of the product.
But if you start from the top and explain your problem we have a fair track record of helping. Some questions for you
- what version of Mac or Windows
- what version of Acrobat Pro
- what exactly happens when you try to open Acrobat Pro (error messages in full please)
- whether it ever worked and what changed?

I just purchased acrobat pro 11 and it won't download. I get this message: Acrobatpro11_dim can't be opened because the identify of the developer cannot be confirmed. Help!

I just purchased acrobat pro 11 and it won't download. I get this message: Acrobatpro11_dim can't be opened because the identify of the developer cannot be confirmed. Help!

Gabbimai please try downloading utilizing a different web browser. If you continue to face difficulties with the download process then I would recommend reviewing Find a download link on Adobe.com.

I have just installed Mountain Lion and now Acrobat Pro 9.5.5 won't launch. Is there a fix?

I have just installed Mountain Lion and now Acrobat Pro 9.5.5 won't launch. Is there a fix?
I tried uninstalling the plug ins and installing Reader based on advice in another post but it didn't work.

What's your system? windows?
[url deleted by host]
Message was edited by: Michael.lu [url deleted by host]
Message was edited by: Michael Kazlow

Acrobat Pro 9 for mac won't launch, reloaded from disk when hard drive needed to be replace. It's in applications folder but there is an X on the Acrobat Reinstall icon. What should I do.

Acrobat Pro 9 for mac won't launch, reloaded from disk when hard drive needed to be replace. It's in applications folder but there is an X on the Acrobat Reinstall icon. What should I do.

Hi Janice,
What version of Mac OS are you using?
Adobe does not recommend migrating the software from one disk to the other.
Please run the setup file for Acrobat and reinstall the software. You might want to delete the existing version of Acrobat installed before reinstalling it.
Regards,
Rave

I just bought Acrobat Pro DC but it won't set up because my computer is running Vista.

I just bought Acrobat Pro DC but it won't set up because my computer is running Vista. What do I do now?

Hey Jack,
I am sorry to inform you that even Acrobat XI is not supported on Windows Vista, please check the system requirements at System requirements | Acrobat family of products—older versions (XI, X, 9)
However if you want to refund or exchange the product please refer to this KB doc. Return, cancel, or exchange an Adobe order
In case if you still experience any issue or have any query please let us know. We will be happy to help you.
Regards,
Aadesh

Update to Adobe Acrobat Pro 10.1.10 won't allow stamps to be published

Since updating to Acrobat Pro 10.1.10, the dynamic stamps for approval and review during a review are no longer retained after publishing comments. The comments are retained but the stamps are not. Is anyone else experiencing this issue? It just started with the update yesterday. If I uninstall the update and return to the Acrobat Pro version 10.0.0, the stamps work. It has got to be an issue with this particular update.

We are also having this issue. found another link describing the problem here: Dynamic Stamps won't publish after Acrobat ProX update to 10.1.10 (Review & approve)
supposedly (though not confirmed) 11.0.7 also has this issue.

Updated Acrobat Pro Xl and now won't open or recognize Acrobat docs. Help?

Just updated Acrobat Pro Xl and now Acrobat will not open or recognize Acrobat docs. Help?

Hi tetvet,
Which OS are you using?
Did this issue occur after you updated to 11.0.7?
Did you try repairing Acrobat and check?
Regards,
Rave

Acrobat Pro crashes immediately on opening since update to 9.5.1. Help!

Since I updated Acrobat Pro to 9.5.1, it crashes immediately on opening. I get two error messages, both stating, "Adobe Acrobat 9.5 has stopped working." The information in the problem signatures are:
Problem signature:
Problem Event Name:               BEX
Application Name:                   Acrobat.exe
Application Version:                 9.5.1.283
Application Timestamp:            4f71b565
Fault Module Name:                 atidxx32.dll_unloaded
Fault Module Version:              0.0.0.0
Fault Module Timestamp:         4e0a91a0
Exception Offset:                      69af8620
Exception Code:                       c0000005
Exception Data:                        00000008
OS Version:                             6.1.7601.2.1.0.256.48
Locale ID:                                1033
Additional Information 1:          fa66
Additional Information 2:          fa6696398de2b9f98383d7a3bf5c3ea1
Additional Information 3:          fa66
Additional Information 4:          fa6696398de2b9f98383d7a3bf5c3ea1
AND
Problem signature:
Problem Event Name:               APPCRASH
Application Name:                   Acrobat.exe
Application Version:                 9.5.1.283
Application Timestamp:            4f71b565
Fault Module Name:                 atidxx32.dll_unloaded
Fault Module Version:              0.0.0.0
Fault Module Timestamp:         4e0a91a0
Exception Code:                       c0000005
Exception Offset:                      69af8651
OS Version:                             6.1.7601.2.1.0.256.48
Locale ID:              1033
If I try to get it to create a dump file, the program crashes before I can click on it in task manager to tell it to create a dump file, and I get another error message stating "The operation could not be completed. Access is denied." If I could get to it fast enough in task manager, it might create a dump file, but it crashes too quickly.
I ran the repair fundction on the program, and the only thing I got from that was wasted time. I am running Windows 7, 64 bit. Everything is fully updated. Until I ran the most recent update to Acrobat 9, it was happy. It won't let me uninstall that update, so I need help getting this sorted out. Hope you can help. Thanks.

Okay, I went to the Dell site, which tried to give me an older driver for the wrong model video card, so I went to the AMD site, which correctly identified my card and gave me the correct newer driver. Installed it, restarted the computer for good measure, and I am getting the exact same problem I had before. At least it's reproduceable. I guess that's better that only doing it sometimes, but it sure is frustrating. I'm working hard at getting nowhere, but I appreciate your advice and support. Thanks.

Reinstalled Acrobat Pro 8.1.6 won't let me print web pages to PDFs

I'm really ticked at Adobe's "help" in updating the program only to cause a lot of misery. I'd read Acrobat had a security update, and got a constant reminder from Adobe update to install the available update. I've been using Acrobat Pro 8.1.6 with absolutely no problems printing web pages to PDFs. I installed the 8.1.7 update which immediately disabled Acrobat completely. So I wasted a lot of time uninstalling Acrobat and reinstalling sequential versions to get back to 8.1.6. Now I can't print web pages to a PDF.
I had NOT done anything else to installed programs in the meantime, except that probably Norton has automatically updated antivirus files in the background. I don't have any problems using Acrobat to open and print an existing PDF, or to create new PDFs from my scanner. I can do a hardcopy print of a webpage by selecting my Brother printer. From Word 2002 and Excel 2002, I can create a PDF by "printing" to Acrobat as usual. The only problem is creating a PDF by "printing" a webpage by selecting Acrobat as the device from the list of available printers. This problem happens both with Firefox and with Internet Explorer 7.
I have Windows XP Pro SP3. I did the most recent Windows Tuesday security update several days before messing around with Acrobat and did not have any problems printing PDF files from Firefox or IE7. So, it seems like it's clearly an Adobe Acrobat problem. I get the small box saying "Preparing to Print" which goes nowhere and then I have to use the Task Manager to get out of the loop. That closes Firefox, and when I reopen Firefox, the same webpage comes up.

I'm really ticked at Adobe's "help" in updating the program only to cause a lot of misery. I'd read Acrobat had a security update, and got a constant reminder from Adobe update to install the available update. I've been using Acrobat Pro 8.1.6 with absolutely no problems printing web pages to PDFs. I installed the 8.1.7 update which immediately disabled Acrobat completely. So I wasted a lot of time uninstalling Acrobat and reinstalling sequential versions to get back to 8.1.6. Now I can't print web pages to a PDF.
I had NOT done anything else to installed programs in the meantime, except that probably Norton has automatically updated antivirus files in the background. I don't have any problems using Acrobat to open and print an existing PDF, or to create new PDFs from my scanner. I can do a hardcopy print of a webpage by selecting my Brother printer. From Word 2002 and Excel 2002, I can create a PDF by "printing" to Acrobat as usual. The only problem is creating a PDF by "printing" a webpage by selecting Acrobat as the device from the list of available printers. This problem happens both with Firefox and with Internet Explorer 7.
I have Windows XP Pro SP3. I did the most recent Windows Tuesday security update several days before messing around with Acrobat and did not have any problems printing PDF files from Firefox or IE7. So, it seems like it's clearly an Adobe Acrobat problem. I get the small box saying "Preparing to Print" which goes nowhere and then I have to use the Task Manager to get out of the loop. That closes Firefox, and when I reopen Firefox, the same webpage comes up.

Acrobat Pro 8.1.2 won't create PDFs by itself or within an Office 2007 application. Please help.

Well, needless to say, everything was working fine when our department was running Acrobat 7 and Office 2003. We made the choice a few weeks ago to upgrade to Office 2007 and Acrobat 8. Both are pushed via Group Policy. One other thing to note, as I think it might be an issue, is that our users have their My Documents redirected to a server. I only mention this, because the Default PDF Output Folder within Acrobat 8 is My Documents.
Here are the strange things that we've noticed so far:
1) When you open up the Adobe PDF Properties within Printers and Faxes, the Location displays an "x" followed by two non-standard box characters that I can't seem to write out here. I've uploaded a screen shot if that makes it easier. On a manually installed copy of Acrobat 8, this location box will say My Documents.
http://i57.photobucket.com/albums/g223/daedalus42/adobe_weird_characters.png
2) The Adobe PDF printer port grabs LPT1, even if there is another printer already on that port. This behavior is seen when being pushed via GPO. When it's manually installed via the disc, Adobe PDF gets it's own special port "My Documents\*.pdf" with a description of "Adobe PDF Port". When I try to see if I can add such a port on the GPO pushed computers, it doesn't list it as an option. Here again are two screen shots to show what I'm talking about.
Weird Port:
http://i57.photobucket.com/albums/g223/daedalus42/adobe_weird_port.png
Adobe Port:
http://i57.photobucket.com/albums/g223/daedalus42/adobe_correct_port.png
Ok, so those are just the oddities seen after performing a GPO installation.
3) When I right click on a Word 2007 (*.docx) file and choose "Convert to Adobe PDF", it asks me where I want to save the newly created PDF at. It will start converting it, but a few seconds later a balloon error pops up saying that the document failed to print.
4) When I try to create a PDF via the Word 2007 ribbon add-on for Acrobat, I get the same error.
I decided to bump a standard user up to administrator of the local machine. All these errors go away and they can create PDFs to their heart's content. As soon as I bump them back down to a standard user, new errors arise.
5) Now when they try to create a PDF, they get prompted TWICE for the PDF Save As location. When I click on Convert to PDF via the context menu of the Word 2007 file, I get the Adobe PDF Status box, then a few seconds later, I get the Save Adobe PDF File As box. I tell it where to save the PDF to. I then get a second box asking me where to save the PDF to, but it's titled different. This new box is "Save PDF File As". Whatever location I choose there, I get an Access Denied error and an Adobe Printer error that the document has failed to print. I've created screen shots of those as well. Here they are in order:
http://i57.photobucket.com/albums/g223/daedalus42/adobe_access_denied_01.png
http://i57.photobucket.com/albums/g223/daedalus42/adobe_access_denied_02.png
http://i57.photobucket.com/albums/g223/daedalus42/adobe_access_denied_03.png
http://i57.photobucket.com/albums/g223/daedalus42/adobe_access_denied_04.png
Does anyone have any solutions whatsoever to fix this? I'm not about to go around to 100 computers and install Acrobat manually when it should work correctly via GPO. If Acrobat doesn't like the fact that a user My Documents is redirected to the server, I noticed that I can change the default PDF file location within the Adobe Customization Wizard. I've not tested that yet to see if it would even help.
I should mention that I have tried running a repair. Didn't help. Uninstalling and reinstalling via GPO. Didn't help. So, we've installed the Microsoft Office PDF Creator plug-in and that works perfectly. For the time being Acrobat Pro has basically dropped itself down to a reader for all intents and purposes.

@ Bill@VT: I did try adding a port. That's the problem. When it's on a problematic installation, those special Adobe Port aren't available for me to choose from.
OK, I have some new information regarding my issue. I've done some more testing and this is what I have learned and how I arrived at that conclusion.
b It appears to be an issue with the 8.1.2 update.
1) I manually installed Acrobat 8.0.0 via the executable file I downloaded from Adobe Licensing. I had to go through all the installation prompts, enter the serial key, accept the EULA, etc. I even applied the 8.1.0 update. At this point, everything was fine. Any user on this computer could create PDFs via any method. The Adobe PDF Port was correct and no listed under LPT1 like in the above screen shots. And My Documents was listed as the Default PDF Location, even though users have their My Docs redirected to the server. Like I said, everything worked perfectly.
2) I decided to install via the Administrative Install Point (AIP) on the server for Acrobat 8.1.2 and the corresponding transform file. After doing this, the problems came back. My first assumption is that the transform file is causing the problem.
3) To verify that it was in fact the transform file I perform an install from the AIP using the AcroPro.msi file only. No switches and no transform file. Guess what? Problems are still there. So, that wipes out the transform file problem.
A couple of notes:
It could be related to the AIP and doing administrative installation upgrades to 8.1.2. My next test is to install 8.0.0 from scratch and manually upgrade that installation to 8.1.0, then 8.1.1, then 8.1.2 to find out when and if it breaks.
I was able to get a contact number for Adobe's "Volume Licensing" department, so I might end up giving them a call. In fact, even if I narrow down what appears to be the problem, I'm still going to have to give them a call to find out what can be done about it. Because at the moment, the issue is there for 100+ users and something needs to be fixed. All I'm doing at this point is working backwards to figure out what may have caused the problem in the first place.

Help. Acrobat pro freezes after 9.5.1 update

my acrobat pro freezes everytime when i try opening a PDF. i have just updated/upgraded to the 9.5.1. i'm on a mac os lion.

Hi,
According to Acrobat 9.5.1 release notes http://helpx.adobe.com/content/dam/help/attachments/Acrobat_Reader_ReleaseNote_9.5.1.pdf acrobat 9 is not supported on Apple - OS X Lion(10.7.x).
You can upgrade to Acrobat X which is supported on Lion http://helpx.adobe.com/content/dam/help/attachments/Acrobat_Reader_ReleaseNote_10.1.3.pdf or use acrobat 9.5.1 on 10.6.x.

Acrobat pro 9.o to 9.,1 update

Hallo,
I recently changed PC and had to re-install Acrobat Pro 9.0 in Italian.
Now I can't find the file Updates to version 9.0 to 9.5.5 (last available).
Anyone can help, please?
Guido

Yep! Was trying that but go an error message "cannot start the updater".
I was in needed of update files from 9.0 to 9.5.5. Now the issue has been solved!
Thank you for your reply.
Guido

Acrobat Pro 9 to 9.5.5 update fixed for me

Just thought I would let eveyone know that I reinstalled Acrobat 9 from the CD without deleted anything. I just installed over the version that was there. Then I opened up Acrobat Pro and clicked on update, and everything got downloaded and updated to 9.5.5 in one smooth update. Finally!

Hi Mike,
Thank you so much for the great information! I really appreciate you sharing and am sure others will benefit as well.
Kindest regards, Stacy

Acrobat Pro asks for serial number after update while being part of CS4 package

Hello, frustrating: I installed CS4 on a new Mac as the old one wasn't fast enough anymore. I deactivated the package (Master collection) on the old one, and activated it on the new one.
Everything works fine. Then there was Adobe updater, updating Acrobat pro. No problem.
But when it launches, it asks for a serial number. And my CS 4 number doesn't work on this. Weird, it seems the Acrobat pro isn't linked to the master collection anymore ? But we did nothing
with the software, just ran the update as suggested by Adobe updater.
PLEASE HELP! as we cannot use Acrobat Pro now and we need to use it!!!
thanks
Maaarten

Hi,
I suppose you have installed Creative Cloud Desktop App, or Latest Adobe Application Manager (http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773).
You can also try following steps:
Launch the product
On Trial Screen click on License this software
On Sign in Screen, click on “Not My Adobe ID” (if displayed), else click on signin (do this even if it shows a valid ID).
Sign in with your Adobe Id
Software should now be lincensed.
Can you please share your adobeID and mail oobelib.log and amt3.log from %temp% on Windows, or /tmp in Mac, if it is still not working to [email protected]
-Priyank

Acrobat Pro 7.0.8 won't update

Similar Messages

Maybe you are looking for