Acrobat Standard 9.0 GPF failure starting scanner

Windows XP SP3. 2GB memory, many tens of GB free disk.
Acrobat Standard 9.0 blows up at "Create - From Scanner". Selecting any menu mode, grayscale, color, immediately blows up with GPF, and it gets no farther. No selection box appears about from which scanner, etc.
AppName: acrobat.exe AppVer: 9.0.0.332 ModName: scan.api
ModVer: 9.0.0.332 Offset: 0002be9e
Acrobat About says 9.0.0
Plugins About says Scan.api is 9.0.0 6/12/2008
Acrobat appears to work except for scanner. Never tried scanner from 9 before, first time. However the TWAIN scanner still works very well from Photoshop CS3 and others, and it always worked with Acrobat 6. Do not think it is the scanner, as I cannot get the Create From Scanner option box first.
Suggestions appreciated.

I have just purchased acrobat professional 9. I need to scan multiple documents and can't. The hide scanners native interface is grayed out and I can't change it to "show scanners native interface". Can someone please help. I have a newer dell photo 966 all in one printer.

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Acrobat Standard updated and now automatically starts every time computer reboots.

Adobe insisted that I update my program yesterday, so I did. But now each time I reboot my computer, Acrobat starts automatically and freezes the entire PC up. I have tried to contact Adobe support but they won't help with anything on Acrobat 7. Can someone please help me get this to stop starting by itself?

Sounds like you added Acrobat to your Startup by accident. Remove it from the list and you should be good.

Why does Acrobat Standard 6.0 recognize scanner but Pro 9 will not?

I am running both programs on an Intel Mac (same machine), 10.5.8 Progam. My Acrobat Standard 6.0 pulls in the scanner immediately, but my Pro 9 will not recognize the scanner. Is there something I have to do to get the Pro 9 to recognize the same scanner?

Thank you so much for your patience and expertise. You spent a lot of time
on this with me. Maybe Adobe will fix the problem in the future! Good
luck to you. Joyce
From: Phillip Jones <[email protected]>
Reply-To: <[email protected]>
Date: Fri, 23 Apr 2010 16:22:02 -0600
To: Joyce Hinds <[email protected]>
Subject: Re: Why does Acrobat Standard 6.0 recognize
scanner but Pro 9 will not?
Native

Acrobat Standard 9.1.1 crashes on Create PDF from scanner

All options under the Create PDF from scanner sends Acrobat Standard 9.1.1 crashing.
Faulting application Acrobat.exe, version 9.1.0.163, time stamp 0x49a88b32, faulting module dlbatwds.ds, version 3.107.0.0, time stamp 0x45df4d3d, exception code 0xc0000005, fault offset 0x00004da2, process id 0xce4, application start time 0x01c9dca1b4c4360b.
Tried with both scanners CanoScan LiDE 600F and Dell 920A
I am using Vista Ultimate x64.Have tried turning off UAC and also tried running as Administrator.
No luck yet. Anyone have the same issue?

This might be a scanner issue. Have you tried scanning using other applications?
If not, can you try the following steps once?
1. Download TWACKER (Twack_32.msi) from http://www.twain.org/downloads.shtm
2. Install it.
3. Go to <Program files>\TWAIN Working Group\Twacker 32 and invoke Twack_32.exe.
4. Go to File menu > Select Source.
5. Select the TWAIN driver (not the WIA driver) for HP M1212nf and Click OK.
6. Now, invoke File > Acquire menu.
Please update with the result.

Adobe Acrobat 9 Standard is still seeing my old scanner install. How to force it to see new scanner install.

Adobe Acrobat 9 Standard is still seeing my old scanner install. How to force it to see new scanner install? Scanner is recognized by and works fine in Windows. Acrobat however still sees Fujitsu fi-6130dj #3. I need it to see Fujitsu fi-6130dj which is what is listed in Device Manager. (Windows XP SP3).
Thank you for any suggestions.

To provide more detail and list what was done to resolve the issue but there may be a better way.
Background. When you install a USB device to a PC it is listed in Windows Device Manager as installed hardware. If you take the USB plug for any device and plug it into a different USB port on the PC the PC will install drivers again for that device. In Device Manager, if you set a system environment variable for device manager to show non-present devices you can see all of the times this may have occurred. In this specific instance there were five installations in Device Manager for one piece of hardware, a Fujitsu fi-6130 scanner. The first listing was Fujitsu fi-6130dj, then Fujitsu fi-6130dj #2, Fujitsu fi-6130dj #3 and so on. Adobe Acrobat only saw the third instance of these drivers being installed. Once I cleaned Device Manager of all Fujitsu scanner installs I was able to have a single set of drivers installed for this Fujitsu but Adobe still recognized the third instance of the driver install and I could not figure out how to force it to see what Device Manager was seeing, a single instance of the scanner being installed (with no #3 behind it).
Steps performed to try to resolve.
Repair install of Adobe - no luck - still sees the #3 instance of the scanner
Deactivation, uninstall, reboot, reinstall, reactivation of Adobe - no luck, same behavior as above
Complete removal of all scanner related software. This included the ISIS drivers in Add/Remove Programs and all other related software. This also included deleting the contents of the TWAIN_32 directory found within the root of the Windows directory and also included deleting the scanner from Device Manager.
Rebooted.
Reinstalled complete packages of both TWAIN and ISIS scanners - with the scanner disconnected. Powered the scanner back on and let Windows install the drivers for the hardware. Only at this point did Adobe see the new install of the Fujitsu scanner and no longer looked for the #3 instance of that scanner install.

Am I licensed to use the Acrobat Standard XI bundled with Fujitsu ScanSnap SV600 Scanner in business environment?

Dear Sir/ Madam,
Am I licensed to use the Acrobat Standard XI bundled with Fujitsu ScanSnap SV600 Scanner in business environment?
I just bought a Fujitsu ScanSnap SV600 Scanner. It comes with an Acrobat Standard XI and a product key. My understanding is that many Adobe product licence keys (e.g. educational version, home use version) are not allowed to use in business environments. My bundled Acrobat Standard XI does not state that it is limited for educational or home use on the CD. Am I licensed to install it in my office computer for business use? Is there anyway for me to review the licensing conditions of my product key?
Thank you very much for your advice in advance!
William

Adobe software purchased appropriately can be used in any environment the licensed user has. There is no restriction (at least in the USA) on educational customers using the educational license for professional use. I am unaware of any home use versions of Adobe software. There are versions of Adobe software that are directed toward non-professionals (for example Premiere or Photoshop Elements), but there are no restrictions to using in a business as long as it is used by the person it was purchased for (one license-one user). Years ago other countries had different license agreements, but in today’s environment, I do not believe that is the case for current versions of Adobe software. So, yes you can use it in your business. In fact, Fujitsu Scanners like the ScanSnap are geared towards the business user. I am a very happy user of their 1500M scanner (which while designed for a Mac, came with Acrobat Standard software :-)

I just bought a ScanSnap scanner and it came with Adobe Acrobat Standard for Windows - but I have a Mac - can I get the Mac version?

I just bought a ScanSnap scanner and it came with Adobe Acrobat Standard for Windows - but I have a Mac - can I get the Mac version?

Hi Dcee3,
Acrobat Standard has not been developed for Mac platform so Mac version is not available. It can only run on windows machine.
Regards,
Anand

Acrobat Standard 10 starts up and then shuts down within a few seconds

Im running windows 7 professional. I was using adobe acrobat Standard 10 and downloaded and installed the files to be able to view 3D pdf's. after that it would open acrobat standard and then shut down after a few seconds. So then i tried to use acrobat pro 11 and then it worked fine. The problem was that this acrobat was only a trial version. I then tried to do a system restore to just have the acrobat standard 10. I then was having the same issues as before. So i unistalled everything including the 3D viewing program. Reinstalled just acrobat standard 10 and i still have the same issue. I manually downloaded the latest update and that has not worked. I am not to sure what to do???

With the uninstall (and hopefully deactivation), you should have also run http://labs.adobe.com/downloads/acrobatcleaner.html and removed the Acrobat folder. the reboot and reinstall.

How do I customize Adobe Acrobat Standard DC or Adobe Acrobat Pro DC to do what I'd like? Actually this a multiple-question inquiry.

Note, I was unable to find a "How TO", Tutorial, or FAQ relevant to the following questions.
For instance, how do I easily append to an existing PDF with minimum clicks (which I could do with an earlier version of Acrobat Standard)?
I'm using a 30-day trial of Adobe Acrobat Pro DC to scan documents and in certain situations, append to existing PDFs.
I'd prefer to trial the Adobe Acrobat Standard vs. Pro DC because that's what I intend to purchase. I'd prefer to not get accustomed to Pro if Standard is very different.
1. After selecting Edit > Preferences and specifying certain defaults, most take effect as suspected but some do not, like the one's I'm going to elaborate on below. Why?
2. Alternatively, is there a Tool or a way to create a local customized Profile and default to that Profile to avoid having to repeat the following steps?
   This should not be confused with the online Profile (or Communities Profile) whereby one states one's Name etc.
File
> Create
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           > Select file
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This is a cumbersome task to repeat each time I'm ready to scan. Using an earlier version of Acrobat Standard, I'd simply double-click the PDF I wished to append to,
Acrobat would default to the appropriate scanner, and know that I wished to append to an existing file without me having to select that option. Presently it doesn't appear to be that easy/simple.
Perhaps it is (or can be with guidance). Please assist.
3. Please find attached the following snapshots/images... CORRECTION, IF ADOBE SUPPORT CONTACTS ME ABOUT THIS, I'LL GLADLY FORWARD SCREENSHOTS.
   Meaning, there does not appear to be a way to include screenshots on Forums.
3a See Error. Is there a way to get a more accurate description of the error (i.e., turn on debugging etc.)?
3b When Creating a PDF, the prompts still seen after clicking "Configure Presets" and changing Color Mode from AutoDetect to Black and White. Why?
3c Custom Scan Input, where I changed Color Mode from AutoDetect to Black and White and why I must also tell Acrobat to append AND to browse to a pre-defined default location?
4. Must I be "Logged in" to use the product? The first time launching it, I was prompted to login using the credentials used to create the account and download the product. Now when using the product it appears to be automatically "Logged in" or online. I would prefer to use it in an "offline mode" if there is such a thing.
5. Once the product is purchased, what are my support options? Can questions be answered or issues resolved with a phone call or are they limited to the Acrobat Forum(s) and/or Adobe Communities? Even after clicking "Ready to contact us? Start here." I'm only given the Forum option (over and over) vs. Chat vs. Email Support etc.
If I've posted these inquiries to the wrong Forum or Discussion, if prudent, please collectively relocate them. Regardless, please advise. Thanks!

uninstall all acrobat/reader versions and retry installing.
or check your log files for more specific help, Troubleshoot install issues with log files | CS5, CS5.5, CS6

Acrobat Standard 9.1.2 update problem?

I'm running Acrobat Standard 9 on Windows Vista Ultimate.
Right after installing the Acrobat 9.1.2 update, but before restarting my system, I tried to open a PDF file, and experienced cascading file openings, where Acrobat seemed to be trying to open every PDF file on my hard drive in a separate window. Each window header contains the statement: "Adobe Acrobat not responding." After shutting down Acrobat through Task Manager, I then restarted my system, thinking that the problem was a failure to complete the update installation, but when I just tried to start Acrobat (without trying to open any file), it automatically began opening multiple PDF files again.
At that point, I ran a restore to a previous Acrobat version, but did not restart my system. After the restore was complete, my desktop displayed two Acrobat startup icons, one for v9.1.2 and one for the previous version. I tried to start Acrobat by clicking the previous verion icon, but had the same problem with automatic multiple file openings. When I checked the software list in Control Panel, I found that it only contained v9.1.2, and not the supposedly restored version. Does anyone know if I had to restart my system to make the restore work?
When it looked like the restore to previous version had not worked, I did an Acrobat program repair through Control Panel, and restarted my system, but when I tried to start Acrobat, the same problem occurred. Every time it occurs, I have to shut down Acrobat through Task Manager.
I never experienced this problem until I installed the 9.1.2 update. Has anyone else experienced problems with this update? Does anyone here know the cause of the automatic multiple file opening problem?

As far as I'm concerned, there is something screwy about this whole release. I have used Acrobat Standard since v4.0, and was forced to buy v8 or v9 when I upgraded my OS to Vista, so I chose v9. However, the most important feature to me (besides converting other documents to PDF files), something called FreeText, was replaced by something now called Typewriter. Unfortunately, where FreeText was intuitive and seamless, I cannot view the result of a Typewriter session in my document, after entering new text and closing the feature. On top of that, Adobe tech support seems to have gotten less accessible over the years.
This new problem has now rendered my Acrobat program completely unusable, and for some reason, Adobe's Internet support contact form doesn't even interact with my inputs. This forum has proved useless to me for any problem-solving. Anybody from Adobe Engineering listening?

Adobe Acrobat Standard XI

I have purchased the Adobe Acrobat Standard XI in November as you can see below copy of the order email , but I didn’t saved the file I sued for the installation , now I need to download the file again as I changed the windows from 7 to 8 .
Please advice how can I download it again .
Regards.

if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

Unable to save a document after signing it in Adobe Acrobat Standard XI.

I have a user who is unable to save .PDF files that he is opening in Outlook via an embedded link in the email.
When he clicks on the link, Acrobat opens the document without issue. However, when he applies his signature and goes to save it over the existing document on our internal network file server, he gets the following message: "The document could be saved. The disk you were saving to or the disk used for temporary files is full. Free some space on this disk and try again, or save to a different disk."
The network drive has a significant amount of space available, at least 500 gigs.
This was not an issue up until Friday of last week. Prior to Friday, he had no issue signing documents emailed to him that contained a embedded link pointing back to the file on our internal network file server. If I have him browse directly to the file in Windows Explorer however, he can open sign the document and overwrite the existing copy. While that works, I would like him to regain the ability to save his file after opening it from his email; as unless I show him how to get to the file directly via Explorer, he is unable to do so. (And he has to sign many documents a day as well)
Other users on my network are not encountering this issue, however some are running a different mix of Office and Acrobat. (Such as Office 2010 and Acrobat X, etc)
I've researched this issue for prior versions of Acrobat and tried to applied the same resolutions for this issue without a positive result. So far I have been unable to find any solutions for this issue dealing with XI.
Has anyone else run ino this issue with Acrobat Standard XI? If so what did you do to resolve the issue? Thank you for any help that you can give me.
Here is the basic setup that his computer is running:
Windows 7 Profesional 64 bit
Microsoft Office 2013 Professional
Adobe Acrobat Standard XI
Internet Explorer 9
Also my user is has full Admin rights to his workstation and has the appropriate security rights to the folders he is trying to save the signed document to.

I would like to confirm the exact same message is happening with us.
Several users have been receiving the error message shown below when trying to save PDF’s to their desktop or other server.
We are experiencing the issue with earlier versions of Acrobat (8 & 9) as well.
This is only started happening this week?

How to lock ''Navigation Pane'' in Adobe Acrobat Standard 9

Hello everyone, I want the Navigation Pane in Adobe Acrobat Standard 9 locked. I want the navigation pane lock in this position. Can it be possible ?

thank you for the suggestion, but I do not have a "Send Email" or "Submit" button available in my version. I have "Attach to email" option which automatically opens a new message in MS outlook (which I did not set up, it just started doing so automatically) without any further dialogue boxes or options.
Also, this is only for regular PDF files, not forms.

Adobe Acrobat Standard 9.3.1 loads pages very slowly with Windows XP 64 bit version

Our company has purchased Dell Precision T3500 workstations with Intel XEON processor and 6 Gb of RAM. The operating system is Windows XP 64-bit version. The systems came with Adobe Acrobat Standard 9.3.1. Each one of these workstations load PDF files into Acrobat very slowly. Does anyone have a answer why?

Quote
Originally posted by Some1ne
Here's a step-by-step description of how to install the RealTek RTL8169/8110 driver, as the process isn't quite as straightforward as it should be:
1. Download the Windows AMD64 Drivers available here:
http://www.realtek.com.tw/downloads/downloads1-3.aspx?series=16&Software=True
2. Extract the files in the archive to somewhere like c:\win64drivers\ethernet
3. Once inside Win XP 64, do the following:
a. Click Start -> Settings -> Control Panel -> System -> Hardware -> Device Manager
b. Go down to the "Other Devices" section (they'll have yellow ?'s)
c. Right click on the ethernet controller and click "Update Driver"
d. Click "Install from a list or specific location (Advanced)"
e. Click "Dont search. I will choose the driver to install."
f. Double click the "Network Adapter" entry, and then click "Have Disk..."
g. Select the directory which you extracted the driver files to
i. You will get messages saying that Windows cannot verify that the driver matches your hardware, and that the driver is not WHQL certified. Ignore these and click "Continue"/"Install Anyways" and your RealTek RTL8169/8110 ethernet adapter will spring to life
after i have done this the pc just stops. and if i reboot it stops at the loading screen :/ can you tell me whats wrong i got a k8t neo serie card and windows 64 bit edition
edit: i did it :D works now

Bring back PDF Portfolio option to Acrobat Standard!

We are refreshing some department computers with newer models through Dell. These new computers come with Adobe Acrobat X Std on them. This works fine for most people until today. Our one department had their older XP computers replaced with new Win 7 machines and Adobe Acrobat X standard. They were dependant on a feature to right click on a bunch of PDFs and combine them. They need the portfolio option because a regular combine will overwrite values in forms because "they have the same name". This worked fine on the OLD machines with Adobe 9.5 Standard.
So on the new computers with Acrobat X Standard, this portfolio option is gone! This is needed for their job!
Now I am scrambling to deactivate and uninstall X standard from the new computers ,and deactivate and uninstall 9.5 from the old ones. Using Belarc Advisor to obtain the product key, I can reinstall it on the new computers, along with running all the umpteen patches to get 9.0 back up to the latest version. Not only that but the right click context menu is gone, so I had to research that and find the command to get it back -> regsvr32 "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat Elements\ContextMenu64.dll"
After doing some research it seems you have to spend extra money on a X or XI "professional" version, just to get a feature that was included in 9 STANDARD. Shopping around the best price I could find was over at NewEgg for $120. Multiple that by the people who need it, were looking at good amount of money to get back a single feature we had before!
So were going right back to Acrobat 9 standard because it does what we need it to do. My plea to adobe is to bring back the portfolio feature! Either that or don't screw up the contents of forms in a standard combine!
Is this the latest trend that new versions of software are designed to take away features or functionality that people depend on? I mean even Windows 8 takes away the start menu (I know there's freeware to get it back). Please don't stoop to Microsoft's level and remove thign's people depend on.

We are also going through some of the issues with Acrobat standard being gutted. In acrobat 9 standard we have some processes that used a function called "Export Multiple Files.." This allowed you function through a wizard to select as many files of many file types as you wanted and export them to a ton of file formats. I use this on a daily basis and now i am being told it is not available in the standard version. If i buy the PRO version it is available, but what will keep Adobe from from removing this from the Next version of PRO and call that PLATNUM or somthing. This not the way to treat long time customer who pay for and have developed many process using the tool. It is also sad to learn that Portfolio option is no longer available. We will have to go back to 9 until they figure this out. What a massive screw up.

Acrobat Standard 9.0 GPF failure starting scanner

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