Actions Create Complaint Summary

Hi Gurus,
I've an action named Create Complaint Summary in crmd_order which prints a report i.e (either sapscript or smartforms ) how do I find that program name and
form name
points guaranteed .. revert back soon

Hi Aryan,
Follow the path :
SPRO --> Customer Relationship Management --> Basic Functions --> Actions
--> Actions in Transactions --> Change Actions and Conditions --> Define Action Profiles and Actions -->
Select the Action Profile --> Double Click on Action Definition --> Select the Action Name
--> Double Click on the Processing Type --> You will be able to see the program name
<b>Reward points if it helps.</b>
Regards,
Amit Mishra

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I'm sure this has been asked before so I apologize in advance - I'm new to this forum and I'm not quite sure of which section I should be in. If I may just describe a certain scenario of something I am trying to create - could you please point me in the right direction?
I'm looking to create a summary report/form to help me better organize my patients after each appointment. So data collected from other fillable forms I've created, will lead to the final page to print that will include selections from fillable text boxes or drop down lists, etc to basically summarize each encounter. It should go something like this:
FORM 1:
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SUMMARY page
On (-date of visit), patient (-pt chart #) arrived with complaint of (-purpose for visit)....
The diagnosis was determined to be (-diagnosis), treatment to be performed is suggested to be (-treatment) with a (-prognosis) prognosis. Treatment was (accepted or not) and completed on... etc. etc... you get the idea
Does anyone know how I can do this?
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Urgent ,complaint summary report ??

Hi Gurus,
"The new complaint summary report is missing Location from the Ship-to Name/Location and Sold-to Name/Location fields" this is the problem.
Please let me know how to go abt this .. which tcodes do I need to refer.. do I need to look at CRMD_ORDER
if yes then how do I look at the report ??
I'll reward points for this ..

Hi Ravi,
Thanks for your reply ..
Is this the right site .. I get an error message ...
could you please send all the possible CRM Forum sites
were I can place query.. to it...
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How would I create a Summary Chart for the Current Year Using a Count by Month?

Post Author: MarkS
CA Forum: Charts and Graphs
I have a data set of 3 date fields. I would like to create a summary counting all of the occurrances of each of these dates per month, similar to using a SumProduct() command in excel.
For example, my data is as follows:
Registered Date |    Application Date   |   Sale Date
1/1/2007             |      2/1/2007            |     2/20/2007
1/10/2007           |      2/1/2007            |     3/20/2007
2/20/2007           |      3/10/2007          |     3/20/2007
I would like to summarize this information by month as follows:
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Registered      |      2        |   1           |    0         |   3
Applications    |     0         |   2           |   1          | 3
Sales             |     0         |   1            | 2            | 3
TOTAL           |   2            | 4            | 3            | 9
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Post Author: V361
CA Forum: Charts and Graphs
Yes, but it will require some effort. Group on "Sale Date" Change the group to group by month.   You can then create a running total for "Registered Date","Application Date"," Sale Date"      For Registered date, I used Field to summarize Registered Date, Type of summary was count, Evaluate use a formula, reset on change of group 1 (I only have one group, "Sale Date") The formula will look like this.
month ({Registered Date }) in [1,2,3,4,5,6,7,8,9,10,11,12]
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How to create complaints with reference to ECC Billing document (CRM 7.0)

Hi experts!
I use ECC 6.0 and CRM 7.0.
I have to create CRM complaints (ZCLR - CLRP) with reference to ecc billing documents.
I read the following topics and help:
1. How to create complaints with referenceto ECC Billing document
2. Re: How can we transfer billing documents from SAP ERP to CRM 2007?
3. http://help.sap.com/saphelp_crm70/helpdata/en/46/029ba32e675c1ae10000000a1553f6/frameset.htm
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Goto SPRO>CRM>Transaction>Settings for Complaints>Integration>Trnsaction Referencing>BAdI: Create Complaint with Reference to External Transaction.
but still do not know,
1) if I should pre-replicate billing documents into CRM ?
2) Or, the system uses the RFC to find these documents in ECC to create reference?
Please help me.
Best regards Kostya.
Edited by: Kostya Khveshchenik on Oct 20, 2010 2:09 PM

not resolved =(
Edited by: Kostya Khveshchenik on Nov 19, 2010 8:50 AM

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3. When I loaded the summary cube from Line Item cube I got same number of transactions
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Hi,
Just removing tick against Line item will not work. You have to remove that characteristic from the cube. As this characteristic is High cardinality , you need to remove it from he cube.
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Complaint Summary Report

Hi Gurus,
........Points Guaranteed ........
Below is my issue....
The new complaint summary report is missing Location from the Ship-to Name/Location and Sold-to Name/Location fields.
Please guide me how to go abt things ...
1) which T-code do I need to refer to
2) how will I be able to see the report.
all the steps .. I am totally new to CRM ...
Regds,
Aryan

Hi Ravi,
Thanks for your reply ..
Is this the right site .. I get an error message ...
could you please send all the possible CRM Forum sites
were I can place query.. to it...
Rgds,
Aryan

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Oracle Database 10g Enterprise Edition Release 10.2.0.3.0 - 64bit Production
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Thank you.

Thank you.
I will be sure to include the CREATE TABLE and INSERT statements in the future.
Your example is appreciated and I've came up with the following solution for the report:
WITH summary_results
          AS ( SELECT     answered_question_id, answer_id, COUNT ( * ) AS cnt
                         FROM     user_answer
                    WHERE          user_id = 43798
                                   OR user_id = 2371
                                   OR user_id = 1731
                                   OR user_id = 19935
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               ORDER BY     answered_question_id, cnt DESC)
SELECT     sr.answered_question_id, sr.answer_id, sr.cnt, a.label
FROM     summary_results sr, answers a
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Has anyone ever come across this error when creating a summary folder for a warehouse, using a DB Link?
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Hi
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Creating Complaints/Returns from external reference for Billing Documents.

Hi Experts,
I have question regarding Creating Complaints/Returns from external reference.
My requirement is to fetch data for Billing Type, Billing Documents and other related from ECC system and to create Complaints/Returns using the same in Web UI.
Is there any SPRO configuration as such so that we can pinpoint to the ECC system where it should fetch the data or is there be a custom development involved for the Drop down lists in Web UI?
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Regards,
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Actions Create Complaint Summary

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