Activation Fee Waiver

Has anyone else experienced this? You are promised the activation fee waiver and they don't apply it to your bill and make you call in to get it. But when you do, your told that it wasn't noted on your account, so the best they could offer was half the credit?
Below was my experience: Please share comment if you have experienced this and how you go it resolved. I am at my wits end!!
I recently switched to Verizon Wireless after 13 Years with T-Mobile. I am very much regretting that decision with my recent experience with Verizon Wireless. As a part switching my service, one of the reps that I spoke with told me that they would wave my activation fee as part of my deal to switch over to VERIZON WIRELESS. I had not yet received my first bill, so I went online to your website so I could view my bill. That is when I noticed that the activation fee was showing on my bill. My first step was to speak with your agent via live chat. He submitted the request for me and told me I needed to call in to approve the request. When I called in, I spoke with a rep, (who was rude and kept speaking over me) and she said she didn’t see where that was notated on my account. But, that she could offer me ½ the fee in credit. That was not what I was promised, so I declined her offer and asked her to escalate my call to a super visor which she refused to do, because the supervisor could only offer the same thing. I had to ask her several more times to escalate my call before she placed me on hold to do so. They she came back and said her supervisor was busy because she was going into a meeting and again restated that all the supervisor could offer was the ½ credit for the activation fee. I asked the rep a few more questions, in which she continued to talk over me. Unable to tolerate her rudeness anymore, I hung up. I then call back in and spoke to a rep who immediately transferred me to the sales department. I then spoke to a woman who looked into the account and asked me the same questions. (She was very polite and knowledgeable.) She said not to worry, that she would notate on my account that it was a part of a promotion and then she would transfer me back to customer service so I could get the credit. Of course (it never fails) we were disconnected. So I called back again, and this time, this rep could only see where the previous reps notes – stated that I was promised the fee waiver and did not receive it. And she said upon that alone she could not give me the credit. After this experience, I see that all the warnings I received about VERIZON WIRELESS are true and I am deeply disappointed! I am a very good and loyal customer – who pays on time and abides by the rules. However, I am sincerely hurt by this incident and could not in good conscious, recommend Verizon to anyone after this experience. I just want what I was promised originally by the sales rep…to have my activation fee waived. I would like a response (if willing to respond) to this complaint in writing as my experience with your company’s ability to properly document conversations has been poor.
Any suggestions?

Hello,
The promotion for having the Activation Fee waived started March 11, 2011 is included with the Xoom for a limited time only. If you have the flyer and wish to seek to have the activation waived prior to the start of the promotion, please contact the store or vendor where you purchased the Xoom or Tablet from and provide your mobile number to request the activation waived. We will be happy to review the the matter. Please also use this link below to inquiry about the activation fee being waived for online orders. When you go to the, scroll down to the lower right hand side and click on for the details.
The link is:
http://www.verizonwireless.com/b2c/store/controller?item=phoneFirst&action=viewPhoneDetail&selectedPhoneId=5606
Thanks,
edw@vzwsupport

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FiOS Internet Activation fee NOT Waived - New Customer

Until Apr-2015, 2014 we were using residential services of a competitor ISP and experienced very poor customer service and many hidden billing charges. We had to live with it because our apartment doesn't have the setup for other service providers. So we decided to switch to a different provider once the lease ended and we chose Verizon because of its exceptional Internet sped and Quuality customer service. On 07/09/2015 I placed an order Verizon FiOS for my new apartment and was exceited! The order was palced through a local FiOS agent and I chose the FiOS double pay (50/50 package). Over the phone I was very specific to ask for any hidden charges and the agent mentioned no hidden charges and I would be paying the Bundle price plus rent for router and set-top-box. I also checked if there would be any installation or activation and the Agent did mention that it will all be waived for 'New-Customers'. To double confirm, I called up the verizon customer service the same day and they mentioned the same. Thinking it was hassle-free, I requested my agent to place an order. When I received my first bill, I found a charge of $69.99 for FiOS Internet Activation Fee split into 3 months with first installment of $23.33. I assumed it could be an error or usual routine and hoped it would be waived if I call up and request (like the competitor). I reached out to an agent via chat initially and explained the situation. To my surprise I was told that there are 'no notes in the order mentioning the activation fee will be waived, so it cannot be honored'. Surpsied and shocked, I called up the customer service and mentioned the same story again. This time the answer was 'We never mentioned this will be waived and have never waived for any customers. Like others, this charge has to be paid'. I insisted that the local agent and the customer service agent I spoke on 07/09/2015 did mention that the activation fee would be waived. It is also clearly mentioned here that activatoin fee will be waived for Double-Pay (See attached image and link below http://www.verizon.com/home/bundles/fios) I am very disappointed and just tired of making phone calls and debating with custoomer service. The only reason I switched to verizon was there is a lot of transparency, no surprises and BEST CUSTOMER SATISFACTION. And I wouldn't ask for something I am not entitled to or promised initially. And, If this is what I am going to experience with Verizon to get this waiver or any other reason, I could very well manage to stay with the competitior so there are no disappointments :-(. I am hereby requesting the team to validate this and give a better solution for a new-customer who switched services to Verizon and willing to continue for a longer duration.

Hi Sriniragav,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Activation Fee Not Waived, Confirmation Email Said it Would Be

I just switched to Verizon from AT&T due to network issues and wanting to take advantage of the new $60 Single Line plan. I ordered my device from Verizon's website and got my order confirmation email, it reads:
Plan Details
Voice: 2 GB Data Unlimited Talk & Text – $60.00
One-time Activation Fee:                       FREE -
(charge and credit appears on first bill)
I just got my first bill and it says "Cellular Service - Activation $35.00", there was no credit on the bill for $35.00.
I'm wondering if the order confirmation was accurate or due to my ordering issues, activation issues, getting my plan rebuilt incorrectly by a CSR (They rebuilt it to a $90 More Everything plan by accident), getting a new number issued to my SIM to solve activation issues, or getting my plan adjusted to the Single Line plan caused the Free activation to be lost, or there if was a billing issue.

    DJBlizz525,
We're happy to have you on the Verizon network! I'm sorry to hear of the troubles regarding your activation. Waived activation fees take a bill cycle or two to be adjusted. We can certainly review you account and see if we see that in the works. I willl follow you and send you a Private Message. We'll take a look! Thanks for your patience
TrevorC_VZW
Follow us on Twitter @VZWSupport

AND BOOM, slapped with a upgrade fee and activation fee!

So, got two new iPhone 6's coming. Walked in the store, and in 10 minutes we were out. I was totally impressed with how fast it was. I asked the sales guy to break down the cost, I got the 64gig phone, so he said "you will pay the full retail tax on the phone and the upgrade to the 64 gig, you will be trading your old phones so its a wash minus the tax and upgrade". So in the parking lot I look over the banner length receipt.
$35 for upgrade fee?
$30 for an activation fee?
Times two phones?
WHAT? HUH? Im upgrading to a new phone and committing to a new contract AND getting charged for it? Im activating a new phone, but de-activating one and getting charged for it. Maybe you should charge me a deactivation fee too.
Why didn't this guy disclose this extra $130 to me?
So for shiz and giggles, heres what I do. I visit not one, but two verizon stores. Im just browsing, looking at the pretty iPhones, I asks about upgrading, They both tell me Im just responsible for the taxes and and additional upgrades offered beyond a free phone. I asked about an upgrade fee, both looked at me weird, we don't charge you to upgrade. Receipt in hand, I say yes you do. Small scene.
Enter manager 1. Manger tells me they are trained to streamline the process and not confuse the customer with the additional fees and that like ATT and Tmobile they are following suit. He went on to tell me that most customers know about both these fees and I should have checked the final statement.
Enter Manager 2. Those fees can be waived based on status and promotions, can we check your account? No, I'm done here.
WELL GUESS WHAT VERIZON. When you are doing business on a tablet, and I POINT BLANK ask the sales guy to break it down, then he LIES about it to "not confuse me" , I don't get a choice do I? Do I VERIZON? DO I? How do I? this guy is holding a tablet, says sign here, I do, and he comes back with a receipt longer than well, its long. I put my TRUST in you as my wireless carrier. TRUST.
You are training you people to streamline the process without full disclosure on a tablet. Sign here and your done?
Coverage - great
Tech support- great
Customer care/loyalty/service - really. Ive been with you since the take over of LA Cellular.
I expected my INTEGRITY and HONESTY from you.

laveycrafter wrote:
Mr Helper, Thanks but not the point.
Say you buy a cheeseburger, but it comes with no cheese. You paid for cheese, you drove away with what you thought was cheese, Do you eat it, or do you turn around and do something about it.
56% discount. Yea me! I got a 56% discount but got screwed out of $130 for it. WooHoo.
Forever is a long time too, funny about forever, I saved my receipt from my last upgrade, no activation fee, forever must have just started in 2012?
Hey man, all I'm asking is for a transparent breakdown, you on the other hand go ahead and enjoy your cheese burger with out the cheese. A roy-al.
You're burger analogy is wrong. You did get cheese. You're just annoyed you were charged extra for it a not knowing it would be extra.
Not sure where you're getting $130 from. if you had 2 lines 1 new and 1 upgrade that's $65 $35 for the activation fee on the new line and $30 for the upgrade fee on the other line. Also as I said you can avoid upgrade fees by paying full price. Verizon doesn't even have to offer discounted phones. Ina few years when all carriers go to the full price model and dump subsidies you'll be wishing for an upgrade fee.
I've been with Verizon since 2006 and they had activation fees back then.
It IS transparent. First it's on your receipt. Also our store has a sign right at the counter that CLEARLY states that upgrades are charged a $30 upgrade fee. And the phone price tags should have them too.

Any way to avoid the dreaded activation fee?

"Activation fee" my little finger. This charge always annoys me. I know it will be waived for businesses; any way to avoid it for individual plans?

Ask at an AT&T store. My guess is that they won't waive it, though.

Signs indicating 'No Activation Fee" 12/21/09 Sanford Store#608

On 123/21 Store #608 had signs stating'No Activation fee" on Verizon cell phones. I activated 3 lines, only to find that I have activation charges of $35,$35, and $25 on the respective phones.... Guess what, Here come the phones back...Dmicohen
Solved!
Go to Solution.

That sign was correct. VZW was waiving activation fees up until the end of the year I believe. Usually what happens is you're charged the fee, and then you get a bill credit on your second or third bill.

UPGRADE FEE WAIVER

Within the past two weeks or so, I spoke with a Verizon Customer Service Representative who guaranteed me that Verizon would waive the $30 upgrade fee if I were to purchase a smart-phone from Costco and sign up for a two-year contract. When I called Verizon today, the Customer Service Representative and her supervisor both told me that Verizon would not waive this fee. I have been a Verizon customer for many years and I am disappointed that a business such as Verizon will not stand behind what the original Customer Service Representative told me. The bottom line is Verizon should honor what the original Customer Service Representative guaranteed to me, that Verizon would waive the $30 upgrade fee.
She guaranteed me and I believed her. Has anyone had a similar experience?

Sure, Verizon may not honor what their representative guaranteed, but it
would be a bad reflection of how they operate their company and treat
customers.
In a message dated 9/16/2012 4:26:01 P.M. Pacific Daylight Time,
[email protected] writes:
(http://community.verizonwireless.com/)
(http://www.verizonwireless.com/b2c/index.html)     (http://www.verizonwireless.com/b2c/explore)
(http://www.verizonwireless.com/b2c/store/controller?item=phoneFirst&action=viewSho
pIndex)    (https://wbillpay.verizonwireless.com/vzw/nos/topline.jsp)
(http://support.verizonwireless.com/clc/)
Re: UPGRADE FEE WAIVER
created by tikibar1
(https://community.verizonwireless.com/people/tikibar1)   in My Verizon - View the full discussion
(https://community.verizonwireless.com/message/867796#867796)

Activation fee for trading in faulty phones?

I was going to try and trade in my EVO LTE for the Galaxy but my 30 days will probably be up before Best Buy has stock for trade in. I realize if I switched phones I would have to pay an additional activation fee. But is there an additional fee if you have a faulty phone that you are replacing with the same phone?
Thanks,
Jason

Hello shadowhawk2020,
If you're looking to return your Evo LTE for any reason, we ask that you do it with in the first 30 days (45 days for Reward Zone Premier Silver members). Once the 30 day return period has expired, we would need to work with your manufacturer to repair any defects under it's warranty.
I would recommend stopping by the mobile desk at your local Best Buy for help before the return period is up.
Cheers,
Douglas|Social Media Specialist | Best Buy® Corporate
Private Message

Activation fee

I just ordered an upgrade phone when I was eligible to. It says something about a $35 dollar activation fee that will be on my next bill. The phone number has existed for several years and we have never been charged this at upgrade time before. Why?

Hey, I actually called *611 and talked to a verizon rep about the activation fee. She spent about 20 minutes reading through the fine print and said it did not apply to existing customers only to new line activations. Bottom line was if I ordered a new phone she said to double check the bill and then call it in if it appears because it should not.

£30 Activation Fee BT Sports - Sky

Just enquired about getting BT Sports added on as I am now a Sky customer.
I have previously been with BT and well, the old adage if you've got nothing good to say don't say anything at all definatley applies. Sky are simply on another planet for TV and customer service. Fibre is 50/50, both are as good as each other.
But Jesus, £30 activaton and £16/17 for HD. Seriously cannot believe many people are coughing that up on top of a Sky Sports subscription.
I can deal being wihtout it just now but seriously gonna miss the CL/EL and some of the Scottish/English football next season. But simply cannot afford both and that activation fee is a killer.
Sad times.

That's not bad actually.
Not sure why the lad on the phone couldn't have advised me of this?
No activation fee, free HD for 3 months & free 2nd box for 3 months too.
The only thing that bothers me is the 12 month contract due to the fact BT will probably do some good offers when the CL/EL starts next season as I heard there will be separate channel for that and it'll be a bolt on so I'll be paying for this and CL/EL separate on top of HD.
Must be a bundled deal of sorts on the horizon, would be happy to enter a 12 month at that point. Just too many ifs & buts just now.
Thanks though, good for thought.

Confused about my monthly bill/activation fee?!?!?

Finally got an iPhone 4 on August 30th... paid $120 to activate it and for the phone! Which I thought was a VERY good deal. I've had the phone for 12 days no and decided to see where I'm at on my bill. I was told by the representative who helped me that I was only going to have to pay around 90 bucks a month... 60 for the monthly bill and 30 for data package! Sounded do-able. UNFORTUNATELY, I'm checking my balance that I'm going to owe on the 29th and it says I'm going to owe $160.86. I am so ******, I can't afford this!
TEC Asurion $9.99 - Asurion 09/05 - 10/04 (month in advance) $9.99 WHAT IS THIS?
Cellular Service - Activation $35.00 AND THIS? Since I already paid the activation fee when I bought the phone...
Nationwide Talk & Text 450 08/30 - 09/04
$11.95
9.99/mo / 6 days on new plan
Nationwide Talk & Text 450 09/05 - 10/04 (month in advance) $59.99
I don't understand why I'm getting chaged seperately for that.
Can anyone PLEASE explain all of this to me??? THERE IS DEFINITELY A DIFFERENCE BETWEEN 90 DOLLARS AND 160 DOLLARS. UGH

Prorated means you only pay for the number of days in the month you actually had the plan, For example, if your normal bill for one month was $120.00 and you actually only had the phone and plan for 15 days of that month, you would only be charged for 1/2 months use, or $60.00.
But like Tidbits said, Verizon bills you in advance, so, (again assuming, for example only, that your normal one months bill is $120.00) if you had the phone and plan for 15 days of the current months billing cycle, Verizon will charge you (on your 1st bill only) $60 for the 15 days of the current month, and then $120 for the next months service, or $180. (Plus the cost of the phone, activation fee, + taxes and any accessories you purchased, unless you paid cash at the time of purchase) Obviously, the 1st months bill is always larger than normal. The 2nd bill you receive will be whatever a normal months service will cost you. (in my example, $120 plus taxes and fees, but of course, yours will be whatever plan you agreed to) According to your post, it looks like about $100 plus taxes and fees.

Verizon does not want to honor early termination fee waiver! ANY ADVICE??

So in september of 2013 I contacted verizon to complain about lack of service in my area, I finally decided to complain after my phone dropped a very important phone call I was having. After speaking with a verizon representative they issued a support ticket which came back saying I do in fact live in a marginal coverage area, the verizon rep offered a solution to me which was for me (and also noted on my account) to be able to to cancel my verizon service at any point and I would not be charged an early termination fee. Between that day in september of 2013 and July of 2014 I had kept my verizon service as I tried to find a good phone company I would be able to switch to, I had also been able to do an upgrade on two of my lines as a verizon rep reccomended I take advantage of the free up grade to an iphone 5c. Now with all that that's happened, I spoke to two different verizon representatives a few days before I switched over to T-mobile to make sure that my early termination fee will still be waived. I was assumred by BOTH reps that my fee will be waived with one of them literally telling me to ignore my next bill that will appear in the mail, sure enough I have received a bill of over $1,300 from verizon. I contacted verizon today about the bill and the person I spoke to told me the early termination fee waiver does not apply to me as I only had 3 months from september 2013 to cancel my lines.
First of all the original rep who put the note on my account did not tell me anything what so ever about having a 3 month window to cancel.
Secondly, all the different verizon reps I talked to after that time in september all assured me that the early termination fee still applies to me.
Thirdly, Just a FEW days before I cancelled my service I was told that I will NOT be liable for the bill the comes from my cancellation because of the termination fee waiver I had on my account.
Verizon is trying to cheat me out of my money, I have been a loyal customer to them for over 4 years. This is unacceptable and should be no way to treat a customer after being told by verizon reps I do not have to pay that bill.
Has anyone been in this situation and if so how did you resolve it. Verizon doesn't seem to be willing to listen to what I'm saying despite the multiple notes on my account.

Pappiah,
I definitely don't want you to feel like you are being taken advantage of. I will find out what is going on and get to the bottom of this for you. I am sorry to hear that you ended up leaving Verizon. I hope at some point in time you decide to come back to us. I would like to take a look at your account in depth. Please follow me and select the option to send me a private message. I have already followed you.
StevenR_VZW
Follow us on Twitter at @VZWSupport

Free Activation Fee Druing Valentine's Sale 2015 All major Verizon Third party Retailer like SAMs, Best Buy,Walmart had poster up in their stores

fYi during 2/10/2015-2/14/2015 there was a promotion to boost sales during valentine day. SAMs Club, Best Buy, Walmart , Costco ect ran the NO Activation Fee charged due to promotion!!!!!! Verizion is aware I called them several times and the agent a supervisor called my local SAMs store to verify this promotion . The stores are not able to give you the activation fee back because it goes to Verizion just like when you pay a deposit. If you look ok the contract you got when you got your new phone during those three days it on the contract!!! Verizion is aware of this promo!!!! My agent had to call my local best buy and dams club to verify this promo!!!! they are not gonna take your word! Also Il still waiting on the port in credit I came from ATT paying almost $100 a month for 2 smartphones I paid 90 for 2 lined 2 Gb data now I pay 60$?per phone plus another 60$ for 4 Gb data that $180 my first 2 bills have been well over 300$ I just don't understand. Verizion you need better plans too much completion out there !!!!!!!!!!

Normally when there is a "no activation fee" promotion with Verizon, you are first charged the activation fee and then it is credited back to your account after you have service for 2-3 billing cycles. This is the way Verizon has always done it, I see no reason to believe it wouldn't work the same way this time.

Capital One QuickSilver One Annual Fee Waiver/Upgrade

The frontline CSRs aren't able to see all offers available. Contact the Cap One EO and see if you are able to get the fee waived or if you are eligible to PC to the regular QS. My situation was similar to yours. I had a Household Bank CC with a $400 CL and a $74 AF. Cap One converted it to a Platinum and I was able to PC to QS1 and get the AF waived. This year, I was able to PC to the regular QS and now I'll never have an AF on that CC again! The "Backdoor Numbers" sticky thread has contact info for the Cap One EO. Good luck!

c00mtg wrote:
UncleB wrote:
OK, I'm 'resurrecting' this old thread to give a little closure to those who were kind enough to offer advice. The $79 AF finally posted over the weekend, and as much as I really don't enjoy dealing with CSRs I 'ripped off the bandaid' and made the phone call. I was fortunate enough to get a U.S. based CSR, who answered with her name and title of "Customer Service Supervisor". I don't know if all CSRs are now referred to as 'supervisors' or if I just got lucky. I asked right away if the account could be 'upgraded' to a regular QuickSilver, and she struck that down immediately without a second thought. For what it's worth, she was very, very pleasant, and after placing me on hold for a few minutes she came back and told me there were no 'offers' to waive the fee altogether, however she could credit back half of it. I held my nose, and accepted. After completing a few keystrokes, she told me I would be able to view the credit online in a couple of days (yada, yada). In closing, I asked her if there was any 'hope' for this account to ever be eligible for an upgrade to do away with the AF completely, being that it is 8 years old this month. She emphatically told me to keep calling in, that the eligibility could change at any time. I thanked her, and we hung up. I could have played the "I want to close it" game - yet again - and been transferred to someone in retention and tried my luck there, but I guess I just don't have the 'will' anymore. Actually, last month I did a secure chat hoping for some luck there, and when I mentioned closing the account the chat CSR promptly offered to do it for me, going so far as to say "Once the account is closed, it is final and can't be reopened. Do I have your permission to proceed?" I stopped him at that point (obviously he called my bluff) and told him I wanted a few more weeks to think about it, and that was the end of the chat. There's also my positive, but fruitless experience with a very nice lady at one of the backdoor numbers, which I detail above. Now that we have the ability to 'merge' accounts, that's always an option for next year. This account, a QuickSilver One Mastercard, started off as an Orchard Bank account with a SL of $300, and over the years I've worked it up to a CL of $2920, with the most significant CLIs being over the last two years. (My very first CLI when the card was still Orchard was for $20, thus the odd CL now). Also worth mentioning is the account has an APR of 14.9%, which is the lowest in my portfolio. My four month old QuickSilver Visa Signature has a CL of $7K at 17.9% APR, so it's not that far off, and I generally PIF on all accounts anyway, unless there's a 0% promo. Hopefully next Spring when my last two 'baddies' age off I'll be offered a card with a more attractive APR; although I don't generally carry a balance it's nice to know if I ever do I won't get 'reamed'. Until then I'm in good shape, and in the 'big picture' paying $39.50 to retain a $2920 CL isn't the worst I've ever done. Big thanks to all who gave input on this; it's folks like you that make this forum worth coming to. I've already learned a ton, and I plan to stick around a while longer so I can continue 'fine tuning' my finances, as well as contribute my own data points when I can. My QS1 was from Orchard and merged that into my QS no AF last night...I less card and no AF, that is great!!It's awesome to know that the card being a former 'Orchard' doesn't cause a problem with merging! Since I just paid the fee, I'll probably see about getting another CLI or two before doing the merge. The card I'll be merging into has a slightly higher APR, but but it doesn't have an annual fee, so in my case it'll be worth it.

What Is Up With The Upgrade & Activation Fee?

I noticed that AT&T is charging both an 'activation' & 'upgrade' fee for iPhone 3GS users:
!http://67.151.114.194/pictures/20090612b.jpg!
Last year I remember AT&T charging me $38 activation fee. I read that the activation fee was cut in half, but they add an 'upgrade' fee which new users don't have. So in other words, AT&T sticks the $36 to you no matter what.
I wonder if AT&T gives a discount for not delivering MMS/high-speed 7.2 HSPA/tethering available?
-Glenn

Not sure why AT&T would charge me 'Activation' when I am already with AT&T.
-Glenn

Activation Fee Waiver

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