Activation Fee Not Waived, Confirmation Email Said it Would Be

I just switched to Verizon from AT&T due to network issues and wanting to take advantage of the new $60 Single Line plan.  I ordered my device from Verizon's website and got my order confirmation email, it reads:
Plan Details   
Voice:  2 GB Data Unlimited Talk & Text – $60.00
One-time Activation Fee:                       FREE -
(charge and credit appears on first bill)
I just got my first bill and it says "Cellular Service - Activation $35.00", there was no credit on the bill for $35.00.
I'm wondering if the order confirmation was accurate or due to my ordering issues, activation issues, getting my plan rebuilt incorrectly by a CSR (They rebuilt it to a $90 More Everything plan by accident), getting a new number issued to my SIM to solve activation issues, or getting my plan adjusted to the Single Line plan caused the Free activation to be lost, or there if was a billing issue.

    DJBlizz525,
We're happy to have you on the Verizon network!  I'm sorry to hear of the troubles regarding your activation.  Waived activation fees  take a bill cycle or two to be adjusted.  We can certainly review you account and see if we see that in the works.  I willl follow you and send you a Private Message. We'll take a look! Thanks for your patience
TrevorC_VZW
Follow us on Twitter @VZWSupport

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