Adapter Settlement

I've got a MacBook with the original power adapter that is showing definite signs of "Stress Relief Damage", and I'm eligible for a replacement.  The site says,
"If your Adapter shows signs of Strain Relief Damage now or in the future, you may claim a replacement under
Apple’s Adapter Replacement Program by taking your Adapter and computer to an Apple Retail Store or Apple
Authorized Service Provider or contacting AppleCare."
The settlement site is here:
https://www.adaptersettlement.com/FileClaim.aspx
and the specifics about obtaining a new adapter when it's the original are here:
https://www.adaptersettlement.com/MPA_NOT.pdf
So I called my local Apple Authorized Service Provider.  They claimed that I would need to bring the adapter in, where they would test it, and if it 'passed the test', they would then send the adapter to Apple, who would then issue the replacement.  When I asked what I would do for power in the interim, they said, "Well, I don't know... borrow one from a friend?  Buy a replacement?"  Ummm... what?!?  Why would I buy a replacement to use while I waited for my replacement?  This makes no sense, and is not the way Apple does business.  Has anyone else attempted to get an original adapter replaced and if so, what process did you go through?  Suggestions?
Thanks for the help!

I've heard this, too.  But since I have never been satisfied with this particular authorized dealer, I called first and got what I expected - a hassle.  According to the settlement, I should be able to bring in the adapter and the computer, and walk out with a new adapter.  But I'm at their mercy; the closest Apple retail store to me is 300 miles away. 

Similar Messages

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    Went to Apple store in Santa Monica, with "ol Sparky", my faulty 'magnasafe' adapter that came apart at the strain relief...
    The "Genius" there, refused to exchange it unless I also brought the computer.  The legal settlement paperwork just said to bring adapter, not the computer.  Store puppet said no deal, come back later.  I asked if there weren't sales records that could be used to facilitate the transaction, since I walked from the Canals to the Store, miles away.  Store puppet said no, handed me my legal notice I recieved via E-mail, and walked away.
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    You need to bring in both the mac and the adaptor.  You were misinformed, I don't know why the legal notice you recieved didn't mention that.  Read this article: http://www.topclassactions.com/lawsuit-settlements/lawsuit-news/1456-apple-macbo ok-power-adapter-class-action-settlement- in which it states the following
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    I have been to that page, but it seems to partially conflict the info at the adaptersettlement.com site it links to.
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    1 Create PR with account assignment category ME51N 1 Create contract ME31K
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    16 Release collective PO ME28 16 Print of Material Document MB90
    17 Print PO ME9F 17 Invoice Verification MIRO
    18 Goods Receipt/Change /Display MIGO 18 Park Invoice MIR7
    19 Print of Material Document MB90 19 Display Invoice MIR4
    20 Invoice Verification MIRO 20 Cancel Invoice MR8M
    21 Park Invoice MIR7 21 Release Blocked invoice MRBR
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    24 Release Blocked invoice MRBR
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    1 Create contract ME31K 1 Create Contract ME31K
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    4 Release Contract ME35K 4 Release Contract ME35K
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    8 Display PO ME23N 8 Display PO ME23N
    9 Release Individual PO ME29N 9 Release individual PO ME29N
    10 Release collective PO ME28 10 Release collective PO ME28
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    17 Park Invoice MIR7 17 Display Shipment VT03N
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    19 Cancel Invoice MR8M 19 Change Shipment costs VI02
    20 Release Blocked invoice MRBR 20 Display Shipment costs VI03
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    22 Capture and Post Excise MIGO / J1IEX
    23 GR for free goods receipt MIGO
    24 Post Excise for free goods MIGO / J1IEX
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    27 Park Invoice MIR7
    28 Display Invoice MIR4
    29 Cancel Invoice MR8M
    30 Release Blocked invoice MRBR
    31 Display of Invoice documents MIR5
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    2 Change Contract ME32K 2 Change Contract ME32K
    3 Display Contract ME33K 3 Display Contract ME33K
    4 Release Contract ME35K 4 Release Contract ME35K
    5 Print Contract ME9K 5 Print Contract ME9K
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    13 Change Inbound delivery VL32N 13 Release individual PO ME29N
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    22 Capture and Post Excise J1IG 22 Release Blocked invoice MRBR
    23 GR for free goods receipt MIGO 23 Display of Invoice documents MIR5
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    27 Park Invoice MIR7
    28 Display Invoice MIR4
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    30 Release Blocked invoice MRBR
    31 Display of Invoice documents MIR5
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    20 Display of Invoice documents MIR5 20 Display PO ME23N
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    22 Release collective PO ME28
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    30 Display of Invoice documents MIR5
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    No. Business Process Steps Transaction Code
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    4 Download Register Data J1IR
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    2 Change PO ME22N 2 Change PO ME22N
    3 Display PO ME23N 3 Display PO ME23N
    4 Print PO ME9F 4 Print PO ME9F
    5 Create Outbound delivery VL10B 5 Create Outbound delivery VL10B
    6 Change Outbound delivery VL02N 6 Change Outbound delivery VL02N
    7 Display Outbound delivery VL03N 7 Display Outbound delivery VL03N
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    10 Goods Receipts MIGO 10 Goods Receipts MIGO
    11 Capture and Post Excise J1IG 11 Capture and Post Excise J1IG
    12 GR for free goods receipt MIGO 12 GR for free goods receipt MIGO
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    6 Change Outbound delivery VL02N
    7 Display Outbound delivery VL03N
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    10 Goods Receipts MIGO
    11 Capture and Post Excise J1IG
    12 GR for free goods receipt MIGO
    13 Post Excise for free goods J1IG
    14 Print of Material Document MB90
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    Regards,
    Sushama

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    Edited by: Jim Leary on Feb 28, 2011 4:14 PM
    Edited by: Jim Leary on Feb 28, 2011 4:15 PM
    Edited by: Jim Leary on Feb 28, 2011 4:16 PM
    Edited by: Jim Leary on Feb 28, 2011 4:17 PM
    Edited by: Jim Leary on Feb 28, 2011 4:18 PM
    Edited by: Jim Leary on Feb 28, 2011 4:19 PM

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    huhti 27 20:27:16 ArkkiVille tvheadend[1311]: dvb: Found adapter /dev/dvb/adapter0 (DRXK DVB-C DVB-T) via PCI
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    Last edited by Wild Penguin (2015-04-27 21:15:44)

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    Last edited by berbae (2015-04-28 15:13:47)

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