Adding documents to CUCCX call center to be used in script

Hello,
I'm looking to create a "waiting times" prompt which will alert people how long they may have to wait for service. We have another system outside of CUCCX that has these stats and our programmer has suggested placing an integer into a flat file that can be uploaded to the CUCCX server which can in turn be read, turned into an integer, and then have some "if" logic applied to it. So, my question is;
1) How can I set up a user account in CUCCX that will allow for write access to an external user?
2) Where is the default directory that this document would be uploaded to?
Any help is appreciated, thank you.

I'm not sure what I said to confuse the point, but UCCX *can* access a web server via HTTP. That's what I linked to in the Data Sheet. Also, don't get too hung up on the XML part, you can easily read a plain text file.
It only takes a single step to read the data. Here's an example:
Set http_response = URL[http://myinternalserver.company.com/lobby99/waittime/]
Where http_response is a String.
And depending on how you want to inform the caller, the next part could be as simple as this:
Play Prompt (--Triggering Contact--, P[the_wait_time_is] + N[http_response] + SP[gen/time/minutes])
Of course you may prefer time ranges like this:
Set wait_time = Interger.parseInt(http_response)If (wait_time >= 60) True Play Prompt (--Triggering Contact--, P[one_hour_wait_or_more]) Goto Main Menu FalseIf (wait_time >= 30) True Play Prompt (--Triggering Contact--, P[half_hour_wait_or_more]) Goto Main Menu FalseIf (wait_time >= 15) True Play Prompt (--Triggering Contact--, P[quarter_hour_wait_or_more]) Goto Main Menu FalsePlay Prompt (--Triggering Contact--, P[less_than_15_minutes])Goto Main Menu
Where wait_time is an int.
Be sure to have error checking/handling in place too. I didn't include that.
Anthony Holloway
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1 2 PX
0.446E+00 0.867E+00-0.123E+00-0.372E+00 0.285E+00-0.640E+00-0.163E+01-0.658E+00
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2 2 PX
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3 2 PX
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I would like to sum the forces in each spring at time t (ie call the force at time t(1) for all elements and add them together. So that in the end I have the sum of the forces in all elements at each time t. I would then like to find the time t with the greatest sum and return to a file the force at that time for each element.
Any help would be appreciated:)

And now let's see what every part does (before I forget) and you want this right?
Command 1:
's/.*$[0-9][0-9]*$.*[0-9][0-9]* PX.* <-- matches the PX lines. "....1-inf numbers (Remember)...1-inf numbers space PX ....."
/\nSPRING: \1/' < change to SPRING: the number above and an extra newline to make paragraphs which is useful for awk below.
's/$[^E:]$$[ -]$/ <-- match a space or minus and the character before it (see NB 4 above)
\1\n\2/g' <-- and put a new line between them. This way all the numbers are on a separate line
'BEGIN { RS="";FS="\n"} <-- RS="" will match paragraphs.
{for (i=2; i<NF+1; i++) { record[(i-1)]=record[(i-1)]+$i}} <-- Field 1 is SPRING: 9, otherwise record everything by adding up. awk can handle scientific notation.
There is a i-1 with record because time starts at 1 and i at 2. This could all make more sense without the spring line.
END {for (times in record) {print record[times] "\tt=" times}}' <-- print the totals and the time that belongs with it.
Command 2:
grep 999t= <-- the output of the spring data will be of the form -999 just because it will be at the bottom of sort -rn.
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for (i=2; i<NF+1; i++) {data[(i-1)]=data[(i-1)] $i}} <-- this will append the actual string data as opposed to adding it up and losing the original data.
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for (times in data) {print "-999t=" times " " data[times]}}' <-- -999t= prepended because see above
| tee tempfile.txt <-- tee copies the data because we will match the top total force with the data of the spring
| sort -nr | head -n 1 | cut -d= -f2 <-- gives the single highest force
) tempfile.txt <-- Command becomes: grep '999t=high_number' tempfile
| sed 's/[^ ]* *//' <-- get rid of garbage at the start.

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Adding documents to CUCCX call center to be used in script

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