ADF Block/Jam paper disappeared

I have an HP Office jet Pro 8600 plus, and was scanning an A5 piece of paper through the automatic document feeder for a double sided scan. The machine came up with fault saying paper jam in ADF, I looked to clear the jam but the paper seems to have disappeared. I have tried pushing it through with another piece of paper but nothing so far has worked. Can you help please. Thanks. H
This question was solved.
View Solution.

Hi Harry58,
Welcome to the HP Forums!
I understand that you have a paper jam in your HP Officejet 8600 plus through the ADF, and I am happy to help you with this paper jam issue!
Please take a look through the following guides:
A 'Paper Jam' Message Displays on the Printer.
The Automatic Document Feeder (ADF) Does Not Pick Up Paper.
If the guides do not help, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this resolves your issue, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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