Adjustment by Follow-on Document (0500)

Hi Experts,
This is my case:
1. I created a service purchase order - Quantity 1 UN - Price $3000
2. I created a Entry Sheet of this purchase order with Percentage quantity 50%
FM created the follow register:
Invoices                     0100     Original                                                        $ 1500
Purchase Orders     0100     Original                                                          $ 3000
Purchase Orders     0200     Reduction                                                      $ -1500
Purchase Orders     0500     Adjustment by Follow-on Document             $ -1500
The system releases all the committed budget with the operation 0500 Adjustment by Follow-on documente
This released budget could be consumed for other purchase orders. This is something unwanted.
How Can I do for solve this problem.
I show a image in: http://subefotos.com/ver/?e3e7c4d47a82f6001b6ff5babb18509bo.jpg[url]
Thanks in advance.
José Luis
Edited by: José Luis Rodríguez on Sep 9, 2010 7:09 PM

Hi
I am also facing the same issue as mentioned below. Kindly guide me to resolve this issue.
it will be help for us.
This is my case:
1. I created a service purchase order - Quantity 1 UN - Price $3000
2. I created a Entry Sheet of this purchase order with Percentage quantity 50%
FM created the follow register:
Invoices                     0100     Original                                                        $ 1500
Purchase Orders     0100     Original                                                          $ 3000
Purchase Orders     0200     Reduction                                                      $ -1500
Purchase Orders     0500     Adjustment by Follow-on Document             $ -1500
The system releases all the committed budget with the operation 0500 Adjustment by Follow-on documente
This released budget could be consumed for other purchase orders. This is something unwanted.
How Can I do for solve this problem.

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0500 Adjustment by Follow-on Document

Hi Guys,
In Budcon report we usually have 100 and 200 (original , reduction). In my case its 100 and 500 (original and adjustment by follow on document). On checking the PR , I found that PR was marked closed. Now when I try to remove closed check mark, system again checks the budget and error msg pops up " saying budget exceeded by xxx.
Please let me know the meaning of adjustment by follow on document and also what should I do to create a PO with reference to this PR.
Regards,
SK.

Hi,
The follow up documents are used to adjust the cost for an original document. In your case my assumption is that your FICO guys would have created an commitment item with respect to this PR and paid out to the vendor using that committment item.
Now if you want to reopen this PR which was closed, you need to have funds in the particular cost center against which this PR was originally created. Please take help from your FI guys to add more budget to the Fund center which is associated with this PR.
Hope it helps..
Cheers
Sammar

CRM_ORDER_DELETE does not delete salesorders with follow-up documents

Hi All,
in my CRM 5.2 i have to delte many sales orders exchanged in past from R/3 to CRM via middleware.
There is report CRM_ORDER_DELETE to delete sales document filtering with transacion type and sales order code, and it is ok;
but the problem is all the sales orders that have one or more follow-up documents (visbile in CRMD_ORDER transaction) are not deleted by the program and the message is as follow:
The following document could not be deleted:                 8101167607
Object ORDERADM_I cannot be deleted
Number of documents deleted:                                      0
Number of documents not deleted:                                1
How can I delete them ?
Thanks and Regards,

Hi
you should in first iteration delete last documents from documents' flows,
and later your sales orders.
You cannot delete documents that are in the middle or beginning of doc flow.
Regards
Radek

Details of Follow-up documents at Table level

Dear All,
I want to know if there is any table(s) which contains the follow-up documents numbers that gets generated in CRM.
For example,
1. first IC ticket will be generated,
2. then product complaint will be generated as a follow up transaction of IC ticket.
3. Compensation request transaction will be generated as a follow up of product complaint.
I am already able to get this follow up using BAPI but I want to know how to get this at Database level so as to make report to perform faster.
regards,
Amey Mogare

Hi Amey,
one possibility is to read doc flow using FM 'CRM_DOC_FLOW_READ_DB'.
If you really want to use the tables, here's the description:
1. Table 'SRRELROLES' with OBJKEY = GUID of order --> get the ROLE_ID
2. With ROLE_ID go to table 'CRMD_BINREL' field ROLE_A / B (depends on predecessor / successor)
3. With the other role ( ROLE_A / B) you can go back to table 'SRRELROLES' and get the GUID by the OBJKEY.
Hope, this is useful.
Best regards,
Claudia

Delete follow up document recursive

Hi folks,
I' writing a report in order to delete orders but before deleteing these orders i have to delete the follow-up documents. in some cases follow-up document also have another follow up, so before delete the first on i have to delete the last one and the the Order. i wrote loop at lt_doc_flow into ls_doc_flow.
lv_objects_to_delete = ls_doc_flow-REF_GUID.
insert ls_doc_flow-REF_GUID into table lt_objects_to_delete.
endloop.
and the call function'crm-order_delete.
in order to delte all docflow, but it doesn't work.
do u have any idea , how i can delete it recursive?
thanks .

Hello Liliane
You have to define a recursive function in order to delete your documents.
The following sample reports shows how to do that:
*& Report ZUS_SDN_RECURSIVE_CALLS
REPORT zus_sdn_recursive_calls.
TYPE-POOLS: abap.
TYPES: BEGIN OF ty_s_doc.
TYPES: guid(3) TYPE n.
TYPES: ref_guid(3) TYPE n.
TYPES: text(50) TYPE c.
TYPES: deleted TYPE abap_bool.
TYPES: END OF ty_s_doc.
TYPES: ty_t_doc TYPE STANDARD TABLE OF ty_s_doc
 WITH DEFAULT KEY.
DATA:
gs_doc TYPE ty_s_doc,
gt_doc TYPE ty_t_doc.
START-OF-SELECTION.
PERFORM fill_docs.
SORT gt_doc BY guid ref_guid.
WRITE: / 'Flow of Documents:'.
PERFORM write_docs.
WRITE: / 'Deleted Documents:'.
LOOP AT gt_doc INTO gs_doc
 WHERE ( deleted = abap_false ).
 PERFORM delete_doc
 USING gs_doc.
ENDLOOP.
write: / syst-uline.
SKIP 2.
" Reset delete flag
gs_doc-deleted = abap_false.
MODIFY gt_doc FROM gs_doc
 TRANSPORTING deleted
 WHERE ( deleted = abap_true ).
" Change sorting
SORT gt_doc BY ref_guid.
WRITE: / 'Flow of Documents:'.
PERFORM write_docs.
WRITE: / 'Deleted Documents:'.
LOOP AT gt_doc INTO gs_doc
 WHERE ( deleted = abap_false ).
 PERFORM delete_doc
 USING gs_doc.
ENDLOOP.
END-OF-SELECTION.
*& Form FILL_DOCS
* text
* --> p1 text
* <-- p2 text
FORM fill_docs .
* define local data
DATA:
 ls_doc TYPE ty_s_doc.
" Example: Doc_001 -> referenced by Doc_011 -> referenced by Doc_101
" Doc_002 -> Doc_012, Doc_013 -> Doc_112, Doc_113
" Doc_003 -> not referenced
CLEAR: ls_doc.
ls_doc-guid = '001'.
ls_doc-ref_guid = '000'. " no reference to other document
ls_doc-text = 'Document 001'.
APPEND ls_doc TO gt_doc.
CLEAR: ls_doc.
ls_doc-guid = '011'.
ls_doc-ref_guid = '001'.
ls_doc-text = 'Document 011'.
APPEND ls_doc TO gt_doc.
CLEAR: ls_doc.
ls_doc-guid = '101'.
ls_doc-ref_guid = '011'.
ls_doc-text = 'Document 101'.
APPEND ls_doc TO gt_doc.
CLEAR: ls_doc.
ls_doc-guid = '002'.
ls_doc-ref_guid = '000'. " no reference to other document
ls_doc-text = 'Document 002'.
APPEND ls_doc TO gt_doc.
CLEAR: ls_doc.
ls_doc-guid = '012'.
ls_doc-ref_guid = '002'.
ls_doc-text = 'Document 012'.
APPEND ls_doc TO gt_doc.
CLEAR: ls_doc.
ls_doc-guid = '013'.
ls_doc-ref_guid = '002'.
ls_doc-text = 'Document 013'.
APPEND ls_doc TO gt_doc.
CLEAR: ls_doc.
ls_doc-guid = '112'.
ls_doc-ref_guid = '012'.
ls_doc-text = 'Document 112'.
APPEND ls_doc TO gt_doc.
CLEAR: ls_doc.
ls_doc-guid = '113'.
ls_doc-ref_guid = '013'.
ls_doc-text = 'Document 113'.
APPEND ls_doc TO gt_doc.
CLEAR: ls_doc.
ls_doc-guid = '004'.
ls_doc-ref_guid = '000'. " no reference to other document
ls_doc-text = 'Document 004'.
APPEND ls_doc TO gt_doc.
ENDFORM. " FILL_DOCS
*& Form delete_doc
* text
* -->P_GS_DOC_GUID text
FORM delete_doc
 USING
 value(us_doc) TYPE ty_s_doc.
* define local data
DATA:
 ls_doc TYPE ty_s_doc.
LOOP AT gt_doc INTO ls_doc
 WHERE ( ref_guid = us_doc-guid )
 AND ( deleted = abap_false ).
 PERFORM delete_doc
 USING ls_doc.
ENDLOOP.
IF ( syst-subrc NE 0 ).
 us_doc-deleted = abap_true.
 MODIFY gt_doc FROM us_doc
 TRANSPORTING deleted
 WHERE ( guid = us_doc-guid ).
 WRITE: / us_doc-guid, us_doc-text+0(15), us_doc-ref_guid.
ENDIF.
ENDFORM. " delete_doc
*& Form WRITE_DOCS
* text
* --> p1 text
* <-- p2 text
FORM write_docs .
* define local data
DATA:
 ls_doc TYPE ty_s_doc.
LOOP AT gt_doc INTO ls_doc.
 WRITE: / ls_doc-guid, ls_doc-text+0(15), ls_doc-ref_guid.
ENDLOOP.
SKIP.
ENDFORM. " WRITE_DOCS
Regards
Uwe

Follow-up document in PCUI

Hi,
Is it possible to have follow-up document in PCUI?
We have configured follow-up document for a contract this is not visible in PCUI.
Is there any config required?
Thanks
Kamal

Hi Kamal
In some cases like ;; from Lead to Opportunity , you will see create opportunity on the toolbar. but, some cases like custom made transactions you wont have visibility of these transactions as a follow-up
for this you will have to add a button to toolbar button, and also the logic behind it. Most of the cases portal guys will do this
reward points if this works

Problem in changing follow up document Transaction type using CRM_COPY_BADI

Hi,
I am creating follow up document ( Service Contract ) to another service contract. Now Based on a condition, in CRM_COPY_BADI, I have to change the follow up document type forcefully to Service Contract Quotation.
Menas, eventhough I select ZSC, I have to change it to ZSCQ using CRM_COPY_BADi.
Can you please help me, how to do it.
Thanks
Sandeep

Yes, Rajesh is right. You can use action profile for that kind of stuff. For the action just use the method call COPY_DOCUMENT. And of course you then create several action which trigger this method and in action parameters define which action is triggerred when.
Regards.

Service Order as follow up document for Service Ticket

Hi,
we are using CRM 2005 and the IC-Webclient for the service callcenter.
Is it somehow possible to create a service order as follow up document out of a service ticket in IC-Webclient?
Thanks a lot.
Best regards
Manfred

Hi,
The Service Ticket itself is Service Order. The difference between them is that the Service Ticket does not have Item Category which is present in the Service Order.
Between your transaction code maintian the copy controls.
Hope it helps.
Regards,
Rajiv

Create Follow-up document from Service Contract automatically while saving

Hi,
In CRM 4.0, under the Service secnario, Service Data for Service Contract is related to --
1. Interval value
2. Period
Based on these parameter values how to generate the corresponding follow up documents automatically while saving the parent doucment(i.e Service Contract).
For ex, Interval = 6 , Period = 36, then all the 6 docs should be genarated at once while saving the Service Contract.
Please Advice.
Regards
Deb

Hi
Yes , manually executing the Action through PPF.
But the requirement is to generate the subsequent docs at once while saving the Service Contract i.e the corresponding Action should also triggered automatically.
Please Advice.
Regards
Deb

Sending manual Email creates a follow up document of type Complaint.

Here are the steps which I have followed:
1. I login to IC WebClient and create a complaint. Close the Browser.
2. Login back to the ICWebClient. Click on Inbox and open the last created complaint. Click on Email (On the NavBar) and manually send an email to any user. Click on End button and close the browser.
3. Login back to the ICWebClient. Click on Inbox and do a search.
You see there is another complaint document created which is actually a follow up document for the complaint which I have created. And this follow up document stores the email sent. The problem is that two documents of type complaint are getting created. One a main document and the other follow up document which stores the email sent.
What we want is if the agent sends an email for a complaint, then we want all the emails to be stored as part of that complaint transaction document.
Am I missing any setting or is this is the standard behavior of SAP.
Message was edited by:
Rakesh Jain

Hi Rakesh,
Check this SDN post:
FM or Sample program to send email
Hope it will help
Thanks,
Arjun
Pl. Reward points........................

Deleting Limit Items on PO even though follow on documents exist

Dear SRM Experts
I am hoping someone can explain the below behaviour:
Where PO's have follows on documents i.e. confirmation and /or invoice you cannot delete PO's items on a PO. This makes sense.
However we also have PO's with Limit items(created via limit type shopping carts) and even though the PO's have been confirmed and invoiced we can still delete the items on the PO. Is this standard behavior or a bug?
Why then can you not delete normal items but can delete limit type items where follow on documents have been posted for a PO?
Thanks
Nishad.

Hi
Which SRM version are you using ?
Incase of Limit Items, it is a bug.
We have raised a similar issue with SAP some time back and still waiting for SAP to get back on this.
Hope this will help.
Please reward suitable points.
Regards
- Atul

Follow-on documents are not visible in MIRO in TEST server, awsys = PRD300.

Dear Experts ,
The Test Server was refreshed around mid-June 2011 with data of
Production Server. The follow-on documents are not visible for the
invoice documents in MIRO in TEST server due to value in tables
BKPF,RBKP : field : AWSYS = PRD300 .
The newly created Purchase Orders after the refresh, the accounting
documents can be seen for the Goods Receipt (MIGO_GR-display) and
Invoice documents (MIRO).
we had already raised this issue in March & got the feedback from SAP
as shown below.
accordingly we have developed & run the program "zzlogsys2" which
updates the Logsys/Awsys field from PRD300 ( of production server ) to
that of the current server i.e. TST300 as required.
after which the FI documents for the material documents are visible in
MIGO,but follow-on documents are not visible for the invoice documents
in MIRO.
we have Checked notes 781498 and 28958 to see if the logical system is
correctly assigned , where we found that in table RBKP after entering document number, Fiscal Year , the
Field AWSYS is "PRD300" & not "TST300" as it should be. We will take up the activity of updating table RBKP
also as we are currently doing for tables MKPF & BKPF.
But to have clear picture as to what we are doing is correct , pl
advise about the following :
1) Is it a correct process done by our SAP-Basis team , that every time
any Server ( e.g. Test or Quality ) is refreshed with Production server
data, the Field AWSYS in various transaction tables gets value as
"PRD300" which then is required to replaced by running program such as
ZZlogsys.
REPORT ZZLOGSYS.
TABLES: T000, MKPF.
DATA: NEW_SYS LIKE MKPF-AWSYS.
PARAMETER: OLD_SYS LIKE MKPF-AWSYS.
SELECT SINGLE * FROM T000 WHERE MANDT EQ SY-MANDT.
NEW_SYS = T000-LOGSYS.
CHECK NOT NEW_SYS IS INITIAL.
UPDATE MKPF SET AWSYS = NEW_SYS
WHERE AWSYS = OLD_SYS.
WRITE:/ 'Number of updates: ', SY-DBCNT.
2) if the above process is correct & normal , then which are the other
tables in a particular server ,apart from tables MKPF,BKPF,RBKP , which
needs to be updated the value of field "AWSYS" in the same way
replacing value "PRD300".
3) if the process in point no. 1 is not correct , then what is the
correct process that the Basis team can do while refreshing any target
server with production data so that target server retains its value in
Field AWSYS & not showing "PRD300".
With 3 servers TEST,DEV & Quality , recently refreshed with production
server to bring all servers in Sync for a HR patch application, we have
this situation now in all 3 servers .
Thanks in advance ,
Anil Shanbhag

It is appropriate to move this thread from ERP-MM to [Enterprise Resource Planning (ERP)|Enterprise Resource Planning (SAP ERP);
Edited by: Jeyakanthan A on Jul 7, 2011 4:56 PM

Call List and Creation of a Complaint as a follow-up document

Hi Experts,
I have a basic question in reference to the Call List Functionality of SAP CRM 7.0. We have to generate a list to measure the satisfaction of our customers. In this cases it is possible that the customer is very unsatisfied with the provided service and wants to open a complaint. Now my question is, if it is possible to open a complaint in the form of a follow-up document of the call list (so that the data of the customer is directly copied from the call list to the complaint - I am talking about data like Business Partner ID, etc.).
Is that possible? What is the customizing I have to do to make this possible? What are the basic steps?
Best Regards
Oliver

Hi Oliver,
Don't know if I understand correctly the question, but if it helps, here's my opinion.
Normally, we create every call of a call list associated with a document... a contact/interaction record.
So, for your scenario, I would try to create 'complaint' as follow-up document of that contact.
Then the agent makes the call and:
- If the customer don't answer or don't want to complaint, just close the contact with the respective reason
- If want to answer and have a complaint, the agent create a follow-up document of complaint type, and fill with the respective information.
Hope that helps you a little more.
Kind regards,
Garcia

Limitation on po line items and follow on documents

Hi All,
Greetings..
Can any one let me know what is the cap limit for line items for an srm PO and even on the follow on documents.
Currently wer arein 4.0 and are facing problems with these issues upgrade is planned next month.
will this be an issue in SRM 7.0 also
Regards
Gopi

Hi
I dont think there is any cap limit for line items of a Purchase order in SRM. It must be something specific to your landscape. In that case , check what is developed to put a check on limit field in SRM 4.0.
You will then need to evaluate if that developmnet is impacted in SRM 7.0 or not
Regards
Virender Singh

More than one Follow On documents for a single shopping cart

Hi All,
How can we determine if there will be more than one follow on document created for a single shopping cart.
One reason could be if shopping cart items have different source of supply.
What could be the other reasons. Also is there any way by which we can debug and find out the number of follow on documents created for a single shoppining cart.
Thanking you all in advance.
Thanks and Regards
Manoj

Hi Manoj,
"Also is there any way by which we can debug and find out the number of follow on documents created for a single shoppining cart."
There's a FM to get all the follow on documents related to the SC and all the relations per item... use BBP_PD_SC_GETDETAIL and retrieve the E_HEADER_REL for the SC relations, and the E_ITMLIM_REL for each item relations.. there you will see:
OBJECT_ID_A -> OBJECT_ID_B
what it means is the relation between a SC and the PO, or the SC with a BID... you can identify the object types by taking a look in the 'BUS...'
OBJTYPE_A -> OBJECTTYPE_B
SC -> BUS2121
PO-> BUS2201
BID-> BUS2200
etc...
I hope this can help you to retrieve what you need....
BR,
Gerardo....
PS: reward points please....

Adjustment by Follow-on Document (0500)

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