Sending manual Email creates a follow up document of type Complaint.

Question

Here are the steps which I have followed:
1. I login to IC WebClient and create a complaint. Close the Browser.
2. Login back to the ICWebClient. Click on Inbox and open the last created complaint. Click on Email (On the NavBar) and manually send an email to any user. Click on End button and close the browser.
3. Login back to the ICWebClient. Click on Inbox and do a search.
You see there is another complaint document created which is actually a follow up document for the complaint which I have created. And this follow up document stores the email sent. <i>The problem is that two documents of type ‘complaint’ are getting created. One a main document and the other follow up document which stores the email sent.</i>
What we want is if the agent sends an email for a complaint, then we want all the emails to be stored as part of that complaint transaction document.
Am I missing any setting or is this is the standard behavior of SAP.
Message was edited by:
        Rakesh Jain

Answer 1

Hi Rakesh,
Check this SDN post:
FM or Sample program to send email
Hope it will help
Thanks,
Arjun
Pl. Reward points........................