Administrator User seeing all Zeroes in a Report

Wondering how to resolve this.
This is on BPC version 7.5 SP4, NW.
I have a user who has full administrative rights, yet whenever he opens a report, it begins opening up and shows the correct non-zero data, yet by the time it is fully loaded and refreshed, it shows all zeros for him.
What I've done in an attempt to resolve:
- Double checked his current view settings - no issues
- Had him try on another computer - same issue
- I tried with my userid on his computer, and I was able to get it to work
- I double checked his security and rights - exact same as mine
- I even deleted and re-added him, ensuring our security and rights were the same - still same issue
- I did a clear by going to eTools->Client Options->Clear Local Application Information - still same issue
- I ensured he and I were seeing the exact same report
The only difference is - he has both Excel 2003 and Excel 2010 on his machine, while I only have Excel 2010. Not sure if that is an issue.
Does anyone have any insights as to why he keeps seeing zeros each time he opens this report?

Hi,
When you save an excel sheet in the BPC file server, it is saved as it is. This means, if a cell has a value while saving the report, then excel sheet is saved with that value in it in the file server.
If you have set the excel sheet to expand and/or refresh while opening, the excel report is opened by BPC for excel and the excel values are updated after the excel cells are refreshed from DB. In between the time of opening the excel sheet and the automatic expansion/refresh, you will be able to see the values that are stored in the excel sheet while you have saved it.
To overcome this, you must save the excel sheet without the values in any approach possible for you (like changing the Current View, or clearing the data and compressing it) and save it, so that when saving the excel sheet there will be no visible data. The data will then be retrieved only after refreshed/expanded.
The advantages of doing so are;
1) User will not be confused on why some data seems to disappear when opening the SAP BPC report. In reality, it is not. Its just retrieving the data from DB and refreshing the excel sheet.
2) The more the data in excel sheet, the bigger the size and the slower loading of cached files while logging in. So, when you remove those data, the excel size will be small and the excel sheet will be loaded faster while downloading cached files while logging in.
Hope this is the problem you are facing.
Karthik AJ

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