Adobe Air download - "Couldn't write the application to the hard disk. Please verify the hard disk is available and try again" message. Been at this for days. Tried every suggested solution on multiple forums. Anyone come across a reliable fix?

I have a subscription to Adobe Story Plus. I have been attempting to download the desktop version for over a week with no luck. I've read every forum I can find and attempted every suggested solution with no luck.
Things I have done:
- downloaded adobe air directly from website.
- refreshed adobe story after air download and retried story download.
- restarted computer
- attempted download on multiple internet browsers.
***One thing that I have noticed is that I cannot actually find the adobe air application on my pc. The installer is present and every time I try to open it I am told that air is already installed and updated.
Any help would be greatly appreciated. I'm no computer expert, but I am capable enough to usually troubleshoot my own problems. This one has gotten away from me though and I'm out of ideas.
Thank you in advance.
Adam

Does these steps help?
- Download Adobe AIR from https://get.adobe.com/air
- Double click on the downloaded file and install it.
- After installation, download the Adobe Story installer directory from https://story.adobe.com/AIR/AdobeStory.air
- Double click on the downloaded installer to install it.

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