Adobe Connect Pro Customization

Hello,
I need help to customize my account.
I firts created a trial account and I was able to upload my company´s logo, change colors and so on...
After the trial ended, we really liked the application and decided to buy it. I don´t know exactly what happened during the purchase process, but we couldn´t use the same account, so a new one was created. My problem is, when I login in the new account (trial has now been blokced, but can still be seen) I do not have the option to customize the account anymore! There isn´t such option in the administration tab.
Any idea on why this is happening? How can I customize my account?
thanks!

I have this problem too ...!  I am waiting answer from adobe
also my service plan section does not work. When I click to it, I get only blank screen

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