Adobe CS5 Crash on Windows 7

When I try to open a files in CS5 InDesign on my Windows 7 machine InDesign Stops Working and I get an error in the Windows Application log:
Faulting application name: InDesign.exe, version: 7.0.0.355, time stamp: 0x4bad00be
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x8bf8428d
Faulting process id: 0xcd0
Faulting application start time: 0x01cb16efa73e8dce
Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5\InDesign.exe
Faulting module path: unknown
I have tried unistalling and re-installing as administrator and the user has admin rights on the machine. I have 4 other machines with the exact same hardware/software image and it is happening on 2 of the machines. Any suggestions?

Similar problems:
here:
http://forums.adobe.com/thread/668315?tstart=0
and here:
http://forums.adobe.com/thread/666366?tstart=0

Similar Messages

  • Getting exit code 7 when try to install adobe CS5.5 on windows 7 64bit Machine

    Getting exit code 7 when try to install adobe CS5.5 on windows 7 64bit Machine

    Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5
    Mylenium

  • Premiere Pro CS5 Crashing in Windows 7

    Hello,
    Recently I have been experiencing program crashes in Premiere Pro CS5. Everything works fine, until I try to import some media. It often imports fine, however when it comes to conforming, he whole program freezes and Windows Error Report comes up. This happens everytime. I thought that it could possibly be a problem with my computers hardware (as I had been running Premiere Pro on the bare minimum requirements). So I upgraded my Processor from a Dual Core 2.0Ghz to a Quad Core 2.5Ghz. I also doubled the RAM from 2GB to 4GB. Yet the same error still occurs. Has anybody else been experiencing the same problem, and are there any steps I can take to fix it?

    Welcome to the forum.
    What are the full specs. of your Source Files, and what is the Sequence Preset?
    Also, please tell us about your system's I/O, i.e. the HDD's, and especially things like defragmented free space. The more details, the better.
    Last, are you running Win7-64 with but 4GB of RAM? That is just about enough to run Win7-64, and leave little, if any, for PrPro.
    Good luck,
    Hunt

  • Adobe Flash Crash Problem Windows 8.1 FireFox

    I have had an issue with not being able to watch any video's or play games on my computer due to adobe flash constantly crashing. I have an HP computer- 64 with windows 8.1 and I use Firefox.  I thought I resolved the issue when I uninstalled and then reinstalled adobe, but when I restarted my computer for updates it went back to crashing. I have reset my firefox browser and that did not help anything. I also have found that everytime I restart or shut down my computer adobe flash goes back to malfunctioning. I also wanted to add that I checked the plugins on my browser and it says I have Adobe Acrobat 11.0.6.70 active and ShockwaveFlash 13.0.0.182 active. How do I fix this frustraiting problem?

    7acmartin wrote:
    IS NO ONE ABLE TO HELP ME!?!?!?  70+ People have seen this and not one is abe to help?
    This is a user-to-user forum... not support...  and sometimes, the people who have the answers are busy with other things.
    Have you done a complete "clean install"?
    Download the Flash Player uninstaller: Flash Player Uninstaller (825 KB)
    Download the Flash Player FULL Installer: Flash Player Plug-in (All other browsers)
    Go to: C/ Windows/System32/Macromed/Flash and delete EVERYTHING that Windows 8 will allow (It'll give you trouble with the ActiveX plug-in because it's embedded by Microsoft - avoid it)
    Go to: C/ Windows/SysWOW64/Macromed/Flash and delete EVERYTHING that Windows 8 will allow (Again, it'll give you trouble with the ActiveX plug-in because it's embedded by Microsoft - avoid it)
    Emtpy your Recycle bin.
    Run the FULL installer.

  • Adobe CS5.5 Installation problems on WinVista

    installing adobe cs5.5 on windows vista, bootstrapper error, missing installation files, adobe cleaner ran, but doesn't recognize cs5 installation. removed anti virus package(s), no effect. removed an problematic adobe reader X, no effect. adobe clean up tool was also used to clean up CS3 installation, log created for that, but that shouldn't be an issue regarding a new CS5.5 install. I continue to receive the same error message regardless... bootstrapper, missing installation files, anyone know what possibly could be wrong?

    http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html
    if eliminate all those things as issues:
    1.  were your installation files downloaded?
    2.  is there more than one installation file?
    3.  are your installation files on your desktop or in a directory on your desktop?

  • Adobe CS5 Applications open/save dialog boxes size always resets

    So, since the Mountain Lion update, all of my Adobe CS5 save/open window dialog boxes reset their size each time. In my case they are too small, causing me to have to enlarge the window out every time, to be able to see file names/locations etc. 
    Not a massive issue, but rather annoying when I think of the time I'm wasting resizing windows hundreds of times a day, especially as this never used to happen.
    Is this an Adobe issue?
    Can anyone using Adobe CS6 on Mountain Lion tell me if they experience this too?
    Anyone on using Adobe CS5 on OSX-10.8.2 experienced this too, any suggestions?

    I came here looking for this very same help.  It is driving me crazy.  It happened when I recently updated to Mountain Lion.  It has to be a Mountain Lion problem, as I'm using the very same Adobe products that I've used for years and it never occurred before.
    I'm also having the problem with Mountain Lion resizing my coverflow finder windows every time I open them.  Also completely annoying.
    How do I get the windows (saving and coverflow) to stay in the same position as I last had them versus resetting to some default position every time I open them or click on a new file?  Very annoying.

  • Dreamweaver CS5 compatible with Windows 8

    I just installed windows 8 on a new SSD and am trying to open Dreamweaver CS5 from my secondary hard drive.  I keep getting error "The application has failed to start because it's side-by-side configuration is incorrect.  Please see the application event log or use the command-line sxstrace.exe tool for more detail"?  Won't Adobe CS5 work in Windows 8?
    Thanks,

    Have you also reinstalled Dreamweaver on Windows 8? If so, and you still get the same error message, then maybe there is something here that could help: http://helpx.adobe.com/creative-suite/kb/error-side-side-configuration-incorrect.html

  • Adobe Photoshop CS5 Crash Upon Start up -

    Greetings,
    I am having a problem upon the launch of Photoshop CS5. I keep getting the following message:
    "An unexpected and unrecoverable problem has occurred. Photoshop will now exit"
    Then I get a little window that is titled:  Microsoft Visual C++ Runtime Library .... and within this window, it states:
    "Runtime error!     Program C:\Pro...
    This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information"
    I installed Adobe CS5 Creative Suite about a month ago and it has been working perfectly. I have used Photoshop CS5 several times with no problems. I am not sure why all of a sudden, it generates this error and crashes or closes. All of the other programs in the suite work fine, ie.. Illustrator, Indesign, FLash, Bridge..etc.
    I would appreciate any ideas or solutions to fix this problem. Also, I have Creative Suite CS4 still in my computer and that version of photoshop works fine, as well as the other programs. This problem is apparently only affecting my CS5 version of photoshop.
    System info:
    I am running Windows 7 - 64bit on an Asus Essentio.     1tb hard drive, 8gb memory, i5 quadcore processor. ATI Radeon HD4350 video card and Soundblaster x-fi titanium audio card.
    Again, Photoshop CS5 has been working perfectly for about a month. It just started doing this.
    Can anyone help?
    Thank you, in advance, for your time.
    Trevor Ihrke
    [email protected]

    More or less standard advice:
    Ensure you have the latest video driver (in your case from here:  http://www.amd.com/us/Pages/AMDHomePage.aspx)
    Check 3rd party plug-ins, especially any that you have installed coincident with the appearance of this problem.
    Check for any fonts you've added that may be corrupted.
    Hold down Ctrl-Shift-Alt while starting Photoshop to return Photoshop's preferences to out-of-box defaults.
    Good luck.
    -Noel

  • Adobe Media Encoder CS5 crashes at a certain point while rendering

    Adobe Media Encoder CS5 crashes at a certain point while rendering, I have also tried to render directly from Premiere Pro but this only makes PremPro crash instead.
    The clip I am trying to render right now is 20 mins long, 1600x900 and is a .avi file. The output settings are H.264/HDTV 720p 29.97fps High Quality.
    This all started happening after I re-installed windows.
    Machine Specs:
    Intel i5 3570k
    8GB 1866MHz RAM
    Intel HD 4000 graphics (yes I know I should get CUDA)
    I made sure that CS5 was updated before posting this.

    >1600x900 and is a .avi file
    That size description makes me think this is a screen capture, not a camera file... if it is a screen capture, what codec/software did you use?
    Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
    What is a CODEC... a Primer http://forums.adobe.com/thread/546811
    What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
    Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
    http://forums.adobe.com/thread/592070?tstart=30
    For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

  • CS5 Crashes during Merge to HDR on Windows XP

    HI,
    CS5 crashes when I try to create an HDR from 3 RAW (CR2) files (select 3 files in MiniBridge, then select "Merger to HDR Pro" from tools ICON).  It goes through the steps of building a composite image in CS5.  I see a lot of entries being inserted into the history panel and see my RAW images show up as layers 1 by1.  Eventually I get a progress box for "Update Lens Profile Database cache" followed by a progress box for "Align Selected Layers based on content".  It crashes a few seconds after the "align layers" progress box appears.  By this I mean that CS5 dissappears from the screen and I get a pop up saying "Adobe Photoshop CS5 has encountered a problem and needs to close" Etc. This error box allows me to send an error report to Microsoft (whopee).  Bridge stays active in my System Tray.  When I tried the merge additional times (4 to be exact), the same thing happened each time.  This was running patch level 12.0.2 in first 3 attempts, and 12.0.03 in last two attempts.
    To resolve this I reinstalled CS5, updated to patch 12.0.03, and tried again.  Same sequence of events.
    My next resolution attempt was to completely uninstall CS5 first, using the un-install feature in Windows Control Panel and also checking the "Remove Preferences" check box on the Adobe uninstall screen.  I then reinstalled it, updated to patch 12.0.03 and tried again.  Same thing.
    To check my sanity (and to see if there was a problem with the specific photos), I installed CS5 on my lap top (running Windows/7 home) and was successfully able to merge the same 3 photos using the same steps.  So, it seems the issue is not with the photos but some interaction between CS5 and Windows/XP.
    Any help will be greatly appreciated.
    Thanks -- Dan

    Enable installer logging as per [this|http://support.microsoft.com/kb/223300] MS kbase and see what the logs tell you.
    Ludek

  • Unable to install Adobe CS5 64 bit package created using Adobe Application Manager on Windows 7 64

    I am unable to install Adobe CS5 64 bit package created using Adobe Application Manager on Windows 7 64 bit.Basically installation rollback on Win 7 64 bit image.
    MSI Log File :-
    Property(S): ProductToBeRegistered = 1
    MSI (s) (5C:D4) [17:59:21:784]: Note: 1: 1708
    MSI (s) (5C:D4) [17:59:21:784]: Product: Adobe_CreativieSuite_5_MNT -- Installation operation failed.
    MSI (s) (5C:D4) [17:59:21:784]: Windows Installer installed the product. Product Name: Adobe_CreativieSuite_5_MNT. Product Version: 1.2.0000. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.
    Please let me how to install 64 bit package on Win7 64 bit.
    Thanks in Advance.

    Ok so I downloaded the most current installer CS5.1, My previous installer was version 5.0. It did install fine fully updated to my license version. I just wanted to update in case anyone in the future has a similiar experience. Too bad this advice was not offered by the "experts" here.

  • Adobe acrobat pro 9.2 crashes in windows xp sp3 when closing a pdf

    Adobe acrobat pro 9.2 crashes in windows xp sp3 when I close a pdf. This means that if I have multiple files open, all of them close. I get an error message from windows that the problem is due to windows' Data Execution Prevention (DEP). I tried making Adobe an exception to windows' DEP and re-started the computer but this did not help the problem. Any ideas about how to fix this problem?

    So.. If we want to control the "hardware graphics acceleration", should it be done inside the Adobe Acrobat Pro ?
    If yes, which part of option should we changed ?
    If not, can someone tell me which way to setting this one ?
    Do anybody have other input ? This problem makes me crazy
    Thank you so much in advanced.

  • Hello, I own a license for Adobe CS5 Production Premium and Adobe CS4 Design Premium for Windows/PC. I am switching to an OSX/MAC system. Is it possible to transfer my licenses to the new platform?

    Hello, I own a license for Adobe CS5 Production Premium and Adobe CS4 Design Premium for Windows/PC. I am switching to an OSX/MAC system. Is it possible to transfer my licenses to the new platform?

    It's possible to transfer licenses but it must be done by contacting a Customer Service representative by phone or web chat. They'll probably have you submit a form.
    Contact Customer Care

  • Adobe Illustrator and InDesign CS5 crash when trying to place images. Happens around 5+ times a day.

    Hi there
    This Mac is quite new and was originally a migration (using Migration Assistant) from an older Mac.
    Illustrator and InDesign in CS5 were both crashing often and most of the time it's when placing an image (in either application) – it doesn't crash each time I try to place an image, but 90% of the crashes are when placing an image.
    We tried lots of things, like cleaning out the fonts, clearing font caches etc. After several months of that, we decided to wipe the Mac clean and start from scratch. It has been reformatted with a clean install of the OS and only minimal additional software added. Although quite a few fonts have been reinstalled, they all validate in Font Book.
    One other thing of note is that the Adobe Updater fails to complete an update and so we have had to update each application manually from the Adobe website.
    I would be so grateful someone could help shed some light on what is going on. Here's an EtreCheck report. Can also provide crash reports from the Console if useful.
    Thanks!
    EtreCheck version: 2.0.6 (91)
    Report generated 28 October 2014 13:33:49 GMT
    Hardware Information: ℹ️
        iMac (21.5-inch, Late 2013) (Verified)
        iMac - model: iMac14,1
        1 2.7 GHz Intel Core i5 CPU: 4-core
        8 GB RAM Upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en1: 802.11 a/b/g/n/ac
    Video Information: ℹ️
        Intel Iris Pro -
            S22D300 spdisplays_1080p
            iMac 1920 x 1080
    System Software: ℹ️
        OS X 10.9.5 (13F34) - Uptime: one day 4:4:52
    Disk Information: ℹ️
        APPLE HDD ST1000LM024 disk0 : (1 TB)
        S.M.A.R.T. Status: Verified
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) /  [Startup]: 999.35 GB (848.81 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
    USB Information: ℹ️
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple, Inc. Keyboard Hub
            Apple Inc. Apple Keyboard
        EPSON EPSON Scanner
        Apple Inc. MacBook Air SuperDrive
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist Support
        [loaded]    com.adobe.CS5ServiceManager.plist Support
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist Support
        [invalid?]    com.adobe.SwitchBoard.plist Support
        [running]    com.backblaze.bzserv.plist Support
        [loaded]    com.microsoft.office.licensing.helper.plist Support
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist Support
        [loaded]    com.adobe.ARM.[...].plist Support
        [running]    com.backblaze.bzbmenu.plist Support
        [not loaded]    com.spotify.webhelper.plist Support
    User Login Items: ℹ️
        iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        MagicPrefs 2 (48)    Application (/Users/[redacted]/.Trash/MagicPrefs 2 (48).app)
        Spotify    Application (/Applications/Spotify.app)
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
        QuickTime Plugin: Version: 7.7.3
        Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
        AdobePDFViewer: Version: 9.5.5 Support
        Default Browser: Version: 537 - SDK 10.9
        SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
        JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
    3rd Party Preference Panes: ℹ️
        Backblaze Backup  Support
        Flash Player  Support
        Growl  Support
    Time Machine: ℹ️
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 999.35 GB Disk used: 150.53 GB
        Destinations:
            TimeMachine [Network]
            Total size: 599.66 GB
            Total number of backups: 52
            Oldest backup: 2014-07-03 13:25:07 +0000
            Last backup: 2014-10-28 12:28:22 +0000
            Size of backup disk: Adequate
                Backup size 599.66 GB > (Disk used 150.53 GB X 3)
    Top Processes by CPU: ℹ️
             2%    WindowServer
             1%    Adobe Photoshop CS5
             0%    bzfilelist
             0%    bzbmenu
             0%    fontd
    Top Processes by Memory: ℹ️
        1.31 GB    Adobe Photoshop CS5
        610 MB    Adobe InDesign CS5
        490 MB    firefox
        292 MB    Finder
        215 MB    WindowServer
    Virtual Memory Information: ℹ️
        90 MB    Free RAM
        3.19 GB    Active RAM
        3.28 GB    Inactive RAM
        996 MB    Wired RAM
        10.36 GB    Page-ins
        192 MB    Page-outs

    Thanks, I will do.
    I posted it here because this is happening on a clean drive/clean install and I have 10 other macs (including some of the same model) all running OS X 10.9.5/Adobe CS5 and not having this problem.

  • Adobe Illustrator and InDesign CS5 crash when trying to place images.

    Hi there
    My Mac is quite new and was originally a migration (using Migration Assistant) from an older Mac.
    Illustrator and InDesign in CS5 were both crashing often and most of the time it's when placing an image (in either application) – it doesn't crash each time I try to place an image, but 90% of the crashes are when placing an image.
    We tried lots of things, like cleaning out the fonts, clearing font caches etc. After several months of that, we decided to wipe the Mac clean and start from scratch. It has been reformatted with a clean install of the OS and only minimal additional software added. Although quite a few fonts have been reinstalled, they all validate in Font Book. I've also done a full Memtest which passed all the test.
    One other thing of note is that the Adobe Updater fails to complete an update and so we have had to update each application manually from the Adobe website.
    I would be so grateful someone could help shed some light on what is going on. Here's an EtreCheck report – couldn't post it on here for some reason, but I have it on a post in Apple Community Forums, here... https://discussions.apple.com/message/26970885?ac_cid=op123456. Can also provide crash reports from the Console if useful.
    Thanks in advance. Any ideas gratefully received – I've run out!
    ps. I have 10 colleagues with same OS version and CS5 (some even have the exact same model of Mac). They don't have this issue.

    Thanks, I will do.
    I posted it here because this is happening on a clean drive/clean install and I have 10 other macs (including some of the same model) all running OS X 10.9.5/Adobe CS5 and not having this problem.

Maybe you are looking for

  • BRFplus: Problem updating values in an internal table in a loop expression

    Hi I'm looking into the loop expression type of BRFplus and I have come across a problem updating an internal table, I'm trying to create and populate the table using a loop, here is the functionality I'm trying to achieve: In a rule set create an in

  • How do I get the hardware profile on a Mac Mini

    Please excuse my ignorance, PC user but I do run Linux. I have a Mac Mini and can not relate to the way Apple does things yet. How do I get a hardware profile so I know what hides within the cute little box?

  • F.18:How to configure Vendor's balance confirmation

    Hi experts, Pl advise. Regards, Samar

  • How to start with Camera Raw (basics)

    Hi, I'm a beginner.....in ACR.... camera: Panasonic DMC FZ8. What steps must I do to begin editing images in ACR? for example: - What you see is what you get....... - adjusting colors for monitor en images to see what I get.... color difference betwe

  • Strange report problem

    When creating a report in Apex 3.1 I have been getting an error intermittently saying "ORA-06502: PL/SQL: numeric or value error: character string buffer too small" when I click next after the query builder. BUT.. If I click on "Create Now" it works.