Adobe CS6 is now a trial license of extended

I have multiple end users at my company using various applications.  For the sake of this forum, one of the applications is Photoshop CS6 that was installed and licensed back in 2012.  All of a sudden, the user is getting a trial version of CS6 extended and the trial license has expired.  I've entered in the serial # and it's telling me that it's invalid.  After calling support, they told me that the license # I've provided isn't even associated with Photoshop.  I'm at a standstill and am unsure how to proceed.  It's worth noting that this has also happened with users using Acrobat XI Pro, Framemaker 10, and Illustrator.  They all reported this issue on the same day.  Any help/guidance would be appreciated.

Have you updated to the latest versions? Product updates
Adobe - Photoshop : For Windows : Adobe Photoshop 13.0.1.3 update for CS6
Adobe - Photoshop : For Macintosh : Adobe Photoshop 13.0.6 update for CS6
Benjamin

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