Adobe Encore CS3 resets computer during import

While trying to import a 630 MB .M2V created by Premiere CS3, it stops processing the file and then the estimated time starts incrementing about 1.5 seconds or more per acutal elapsed second, and eventually the computer just resets.

Interesting. While I've seen drivers, both Audio & Video, cause all sorts of issues, I've not heard of a BSOD situation. Thanks for posting.
I do strongly recommend that one keep these two sets of drivers updated religiously. Many OS updates (most happen in the background and users do not usually even know that they are being applies) will render both the Audio & Video drivers obsolete in a heartbeat.
When someone posts that their system worked one day, but not the next, this is usually the first thing that I'll recommend. In very many cases, what changed was a simple MS update, and no one was even aware that it was happening. That is one reason that I have all updates set to full manual, with only notification of availability. I want to know when something is possibly going to require additional intervention, like updating all drivers.
I also have every computer set up to NOT reboot on error. I want to see the BSOD and take any notes that might yield even a clue as to what happened. Unfortunatley, most of the data presented is stuff that even MS's coders cannot figure out.
When someone is experiencing big problems, this VIDEO will offer some tips, some utility recs. and maybe some insight into how best to troubleshoot. There are also some subtle laughs along the way. Warning, it's long and does have a lot of tech-speak. Not for the technically challenged.
Thanks for posting,
Hunt

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When does Adobe Encore CS3 support DTS-HD audio

When does Adobe Encore CS3 support DTS-HD audio?
Today I have tried to make a Blu-ray disc project with a 5.1 DTS-HD (192 kHz)audio track, but the DTS-HD audio track was much longer in the timeline than the videotrack! while the DTS-HD was encoded properly and was excactly the same length then the videotrack,
I think DTS-HD is still not supported by Adobe CS3....when will there be an update to solve this?

Okay - bug confirmed here.
DTS-HD MAS is not being correctly parsed by CS3.
I tried this using a 24-48 5.1 DTS-HD MAS file, and a file lasting around 20 minutes came in at over 4 hours in CS3.
Admittedly, I used the Blu Ray + HD DVD Primary profile.
So, I tried again using a 4.18 duration 5.1 mix at 24/48 resolution, using the pure Blu Ray profile.
When imported into Encore CS3, this came out at an apparent 1 hour 6 min file. Clearly, something is wrong here.
Further - it would appear that despite it being possible to import the stream, DTS-HD is simply not supported at all - you have to enable the "All Files" option to get the import dialogue to even see the file.
Yet again, we see Audio as the poor relation in a video suite.
Maarten
Best file a feature request for DTS-HD support.
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
Same form should also be used for the Bug Report.
If enough people ask for this, it may get implemented - and as Adobe are concentrating on Flash & Blu Ray these days, you may even get lucky.

ADOBE ENCORE CS3 Multiple Timeline AUDIO issue

Hello All,
I have ADOBE Encore CS3 project setup and i have the following assets in the project.
1. Timeline1.
2. Timeline2.
3. Main Menu
4. Sub Menu or Chapter Menu
5. Audio for Main Menu (MP3)
6. Audio for Sub Menu (MP3)
Setup:
1. Main Menu contains the links to Timeline1, Timeline2 and Submenu. And Main Menu has been selected as Start of Play screen.
2. SubMenu has Chapters linked to Chapters on Timeline 1, Timeline 2.
3. End of Action is set on both the Timelines. And the End of Action being set to go back to Main Menu on both the timelines.
The Problem is:
In the preview mode:
1. The Main Menu display with the audio. When the link to Timeline1 Video is selected, Timeline1 Video is played and Audio is heard. No Issues here.
2. End of Action is clicked on the Timeline1, and it comes back to the Main Menu. No Issues here.
3. Timeline2 is selected Video is displayed and audio is heard. No issues here.
4. End of Action is clicked on Timeline2 and the control comes back to Main Menu. No Issues here.
5. Now I select Timeline1 Video again from Main Menu, the issue is, TIMELINE1 VIDEO is played, but NO AUDIO is heard. This happens always whenver i come back from Timeline2 to Timeline1 either from Chapters Menu or Main Menu.
Could you please tell me whether it is a ENCORE issue or is it something related to my authoring.
Please Advise,
Venky

What happens if you actually create a disc instead of using preview?
Try to an RW disc, and please check this.
Remember that preview mode is not an actual multiplex of the final VOB filesthat compiling the disc will create, and as such can be a little wobbly whereas a real disc will be properly multiplexed together.
Also - just to humour me - please do not use MP3 audio, as you are forcing on-the-fly sample rate conversion which is not a good idea.

Download for Adobe Encore CS3?

In the process of reinstalling Adobe Encore CS3 from an Adobe created disc, I get a message from McAfee antivirus that the disc contains a virus. Is there a way I can download Adobe Encore CS3 directly from the Adobe website?

The only way you can download a product from Adobe is if you originally purchased via download, so you may go back to "your" account at Adobe to use your original download link
Since you have a disc from Adobe, and I do not remember ever reading of a virus on an Adobe disc, I will guess that McAfee is wrong
Until I upgraded to CS5, I had CS3 on disc, and Norton did not complain when I installed
I suggest you contact MacAfee

Adobe Illustrator CS3: Fatal error during installation

Hello,
I just bought the AI CS3. It installed OK on my friend's laptop (windows). However, when I clicked the big button in the installation:
"Install Adobe Illustrator CS3"
A window showed:
Initializing Adobe Illustrator...
Then I got a message:
"Setup has encountered an error and cannot continue. Contact Adobe customer Support for assistance. Fatal error during installation".
I've tried several times. My computer meets all the requirements (it's a really new and faster PC). And there's no old versions of AI on it yet.
Can anyone help? Thanks!!!

Do you have any other Adobe products on your computer? When I installed CS3 on my Mac, I kept getting failures. After contacting Adobe, they told me I had to delete ALL other Adobe products -- including Flash and Adobe Reader. Plus, I had to do searches and delete any support files associated with them. It took hours!

Cannot find original adobe Encore CS3 file to download

My computer was hacked and I had to reformat everything only to find that the keylogger was in my router. I lost everything in 4 computers. I bought and paid for Encore CS3 but can only find "updates" and not the original program to update on my Adobe account product page. I also updated Premiere Pro to CS4 which I found.
Please help. Where is the Encore CS3 download?
Thank you.
Clif
Win 7 64 Pro Sp1.
AMD Phenom II X6 1090T
16G Dual Channel DDR3 Ram
120G internal flash drive
Multiple internal HDs
External USB3 1 TB backup.
2 Nvidia GeForce 9500 GT cards

Based on the CS3 downloads page it appears Encore was part of the Premiere Pro CS3 package...
Download CS3 products

Adobe Encore CS3 compatiblity with Windows 8.1?

Is Encore CS3 compatible?

CS3 is old enough, and Win8.1 is new enough, that you may not find anyone here with that combination
Have you tried installing and using?
Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will often be needed
You also MAY need to right click the program icon and select a compatibility mode from the popup option window (I know this for Win7 but do NOT know if Win8.1 has the same popup)

Adobe Encore CS3 Recorder: None Found?

I'm using Encore CS3. I have burned DVDs with it many times before, but today it tells me in the "Build --> Destination" box: "Recorder: None Found." I click refresh but nothing happens. I know I have two working DVD writers connected to the computer, but Encore refuses to recognize them. I tried re-installing, but I still have the same problem. I have also tried running the program as administrator. What can be causing this problem?

When a program works one day, but not the next, then something has changed.
The trick is finding out what has changed.
Did you add any new software (maybe Nero, or Roxio)?
Do you use Quicken and its Backup Up to Disc, where you burn to a CD?
Did you add any new hardware?
Have you run any Windows OS updates, or hot-fixes? [usually results in broken/obsolete video or audio drivers.]
Do you have a Restore Point from when things did work?
Take a look at this ARTICLE in the Encore FAQ.
Good luck,
Hunt

Elements V9 resets computer during large dvd export

Running Adobe Premiere Elements V9 on Windows 7 64bit. 400 gig free and 6gig ram.
During normal exports of files around 400mb-600mb is exports fine but we just created on thats 1.6gig and it gets to 85% and restarts the computer
Any ideas?
Cheers

In the link that Neale provided, be sure to see the BSOD - A Serious Issue link.
When your computer reboots on its own, you have suffered a BSOD (Blue Screen of Death) occurance, whether you see the blue screen, or not. What happens will depend on how you have your OS set, when it encounters a major error.
The main causes of a BSOD are hardware related, with a problem driver interferring with the OS the second most common.
This IS a serious issue, and should be the very first thing that I researched.
Good luck,
Hunt

Can Adobe Encore CS3 make a 24p DVD or not?

I'm trying to create a professional quality 24p DVD (Progressive: 23.976 fps) But when you open Encore and choose Authoring Mode: DVD I only have two options PAL or NTSC and all the other options are disabled! But that screen says: It will be either 29.97i for NTSC or 25i for PAL. I'm trying to make a real DVD here! Not a home movie. How do I get rid of the interlacing and get it to 24 fps? If I change the transcode settings inside the project after accepting one of those bad settings does that do anything? It doesn't seem like it when I write my DVD.

JackSkyyler wrote:
Anyway, the thing I'm confused on is: how would it work when I'm in a 29.97i project? It doesn't seem like it could be writing it correctly.
Oh, and in format should I be using MPEG2 or MPEG2-DVD
I tried the MPEG2 because I'd already tried this for MPEG2-DVD and it didn't seem to work plus I couldn't find the pulldown option on it.
You need to do some serious research on the DVD spec and what's legal and what's not. Encore's got its share of bugs, but there's no hope for a successful project unless the author knows what he's doing. 24P isn't for home movies (as you've noted) and it moves you squarely into big-boy land. Your questions indicate that you have no idea about how 24P footage can be stored on an NTSC DVD. May I suggest the DVD FAQ at the DVD Demystified web site?
Two En CS3 bugs are noteworthy:
En will re-transcode your video, even if it is DVD-legal, if it contains multiplexed audio that doesn't match your En project audio settings. That's why it's best to transcode to elementary streams: M2V video and WAV or AC3 audio.
If you allow En to transcode your 24P video, En will hard-code the 2:3 pulldown into the video stream instead of simply setting pulldown flags. You'll end up with a real 29.97 fps interlaced video file and your 24P look will be ruined. En CS4 and En CS5 don't have that issue.
Your other option is to hire an experienced DVD author to author the disc for you.
-Jeff

Adobe Encore CS3 Won't Build or Check Project to Burn to DVD

Instead, it just crashes. Everytime. I press 'Build' and 'Check Project' and after a minute or so it just goes kuput.
I have freed up half my memory and manually transcoded the video and audio in the project thinking that would solve the problem and it hasn't. Something is up. Anyone know what else could be the problem?
By the way, I'm using a Intel iMac with an external drive. And I've done this with both the project on the external drive and on the Mac's main drive. Neither works.

I am Win-PC, but these may help
Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0

Error Message PGC Adobe Encore CS3

SETTING :
I want my DVD menu play movie clip at background menu, and my menu DVD :
01 PAL_Blue Grid Menu (main menu)
02 PAL_Blue Grid Submenu 1 (scene selection)
03 PAL_Blue Grid Submenu 2 (scene selection)
04 PAL_Blue Grid Language (subtitle & audio)
My All DVD menu motion setting :
Video : movie clip.avi
Audio : movie clip.avi
Duration : 00:00:39:02
Animate Button : check (except 01 & 04 )
Loop Point : 00:00:00:00
Loop # : Forever
click check project, result = No items found (good)
click build : DVD image
then....5 time ERROR message appear...uuugh...!!!.
ERROR :
PGC"03 PAL_Blue Grid Submenu 2" has an error at 00:00:38:24
internal sofware error: %0, line 03 PAL_Blue Grid Submenu 2 - PGC info: name = 03 PAL_Blue Grid Submenu 2, ref=Wpgc, time=00:00:38:24
PGC"02 PAL_Blue Grid Submenu 1" has an error at 00:00:39:00
internal sofware error: %0, line 02 PAL_Blue Grid Submenu 1 - PGC info: name = 02 PAL_Blue Grid Submenu 1, ref=Vpgc, time=00:00:39:00
PGC"02 PAL_Blue Grid Submenu 1" has an error at 00:00:14:23
internal sofware error: %0, line 02 PAL_Blue Grid Submenu 1 - PGC info: name = 02 PAL_Blue Grid Submenu 1, ref=Vpgc, time=00:00:14:23
PGC"04 PAL_Blue Grid Language" has an error at 00:00:39:00
internal sofware error: %0, line 04 PAL_Blue Grid Language - PGC info: name = 04 PAL_Blue Grid Language, ref=Upgc, time=00:00:39:00
PGC"01 PAL_Blue Grid Menu" has an error at 00:00:39:00
internal sofware error: %0, line 01 PAL_Blue Grid Menu - PGC info: name =01 PAL_Blue Grid Menu, ref=Tpgc, time=00:00:39:00
FIX ERROR :
Try to All DVD menu motion setting :
Video : off (no video)
Audio : off (no audio)
Duration : 00:00:00:00
Animate Button : uncheck all (except 01 & 03 )
Loop Point : 00:00:00:00
Loop # : Forever
QUESTION :
When add video or audio, some un/check animate button on motion tab FAILED to build DVD
When no video or audio, some un/check animate button on motion tab SUCCESS to build DVD
Why...??? why...??? why...???...
Please HELP me...thanks.
Daniel

danielmovik wrote:
PAL....
Oops - mea cupla - it's stated clearly in your original post.
Sorry.
Okay - let me try & undserstand your flow here.
Are you are re-using assets or have you imported them several times under different names?
If the former, this might be the trouble.
If using the same background each time for each of thre 4 menus, what happens if you import the footage 4 times with 4 different names?
So, instead of
movie clip.avi (is that a space I see in the filename?? more on that in a moment)
you would use
movie_clip_1.avi
movie_clip_2.avi
movie_clip_3.avi
movie_clip_4.avi
and do the same for the audio too.
I have often had terrible trouble with another Sonic tool where the importers allow you to link the same asset multiple times, yet when you compile it all goes to hell in a handcart.
Workaround = never use the same asset more than once unless you change the name.
I would also rename each copy of the menu as well, just to be safe.
The other thing - not that this is the problem for you - is to try & avoid using spaces in a filename. Always use an underscore instead of a space.
I hope this helps.

Getting sound to play through computer during import/selecting to import

HI,
Complete newbie question as I've never done video before...
I plug the camera (Sony DCR- HC48) through Firewire into iMovie '08.
The camera is recognised, the import window opens and I can play the video, choose the bit I want and import it as a clip - cool! No problems there.
The problem is, when I am selecting the video to import the sound plays through the camera and not through the Mac. Ideally I'd like it to play sound through the Mac so I can use headphones while I select video to import. So my question is...
Is there no way to get the sound to play through the Mac as I am selecting the video to import?
Thanks for any help.
Pat

So what would be the "standard" way of working? Would you import the whole DV tape onto the hard drive and then cut it down to size on there or bring in bits from the camera and use the camera's audio to select the chunks you want?

Encore CS3 - Hangs and import problems with menus and avi footage with audio tracks present.

I'm trying to import some footage files in .avi format into Encore CS3 and am having several problems.
In what follows when I say "crash" I mean Encore quits with a standard Windows error. When I say "hang" I mean Encore does not quit but rather becomes an unresponsive process that must be killed manually using Windows Task Manager.
My System:
WinXP Pro SP2
2.93 GHz Intel Celeron CPU - single core
Intel PERL mobo
3GB 400MHz RAM
NVidia 7800GS video
I mention these specs however I am not experiencing any hardware
related bugs or issues (like out of memory or video driver crashes
etc) when using any CS3 app.
The footage files (as reported by GSpot) and problems I am seeing. In all cases GSpot reports that I have the appropriate codec installed:
footage1.avi - Dx50 XVid 1.0.3, Dolby AC3 48kHz 192kb/s, 716834 KB
Attempting to import as timeline causes Encore CS3 to hang.
Importing as an Asset allows it to import but when I try to click
on it in the project windown to add it to a new empty timeline,
Encore hangs. It plays fine in Windows Media Player.
footage2.avi - Dx50 XVid 1.0.3, MPEG-1 Layer 3 48kHz 128kb/s, 718302 KB
Imports fine as either a timeline or asset but no audio track comes
with it, even though there is an audio track in the footage. It plays
fine in Windows Media Player. Video imports perfectly, just no audio.
footage3.avi - Dx50 XVid 1.0.3, MPEG1-Layer3 48kHz 112kb/s, 717606 KB
Imports fine as either a timeline or asset but no audio track comes
with it, even though there is an audio track in the footage. It plays
fine in Windows Media Player. Video imports perfectly, just no
audio. I tried converting this one using AVS to both MPEG3 and DivX,
each using MPEG1-Layer3 44kHz 192kb/s audio, and got the same issue
upon importing into Encore CS3. I also loaded it into Camtasia
Studio and it looked fine over there. The audio was present and I
was able to export it as a .WAV file. When I tried looking at the
file in Soundbooth CS3, there was no audio track or, more
accurately, the audio track was a flat line.
By way of comparison these are importing perfectly:
footage4.avi - XVID XviD 1.1.0 Beta2, MPEG1-Layer3 48kHz 189kb/s Two mono
channels LAME3.96r, 717436 KB.
footage5.avi - XVID XviD 1.1.0 Final, Dolby AC3 48kHz 448kb/s Six
channels (3/2 .1), 716418 KB.
footage6.avi - XVID XviD 1.1.0 Final, Dolby AC3 48kHz 448kb/s Six
channels (3/2 .1), 716418 KB.
footage7.avi - XVID XviD 1.0.3, Dolby AC3 48kHz 448kb/s 6 channels
(3/2 .1), 717502 KB
footage8.avi - XVID XviD 1.0.3, Dolby AC3 48kHz 448kb/s 6 channels
(3/2 .1), 717180 KB
footage9.avi - XVID XviD 1.1.2 Final, Dolby AC3 48kHz 448kb/s 6 channels
(3/2 .1), 2291904 KB
Although this one imported & transcoded correctly, when I went to
build it to a DVD image file I got some strange errors during the
"planning video" stage that prevented the process from completing.
Unfortunately I neglected to write down the error message I recieved
which read like quite nonsensical babble to me, and I have since
deleted the project folder. I remember it was not a memory or
display related error and it included a timestamp where the error
was happening. I played the footage in the preview panel thru the
identified timestamp but it previewed perfectly without even a
jitter in either the video or audio. Took forever to transcode so I
doubt I'll be doing this one again anytime soon.
Another issue I am having is with the motion menus. I burned a DVD and it does not load correctly in one of my DVD players (a Sony rdr-gx330 recorder/player). It appears to take extra time to recognize the disk, the startup (first-play) menu does not show automatically, and I must press the Main Menu button on the

Another issue I am having is with the motion menus. I burned a DVD and it does not load correctly in one of my DVD players (a Sony rdr-gx330 recorder/player). It appears to take extra time to recognize the disk, the startup (first-play) menu does not show automatically, and I must press the Main Menu button on the remote control to make it appear. Other than that it seems to play ok in that player. Also tested it in 2 other DVD players (a Panasonic and Zenith) and it worked just fine like it's supposed to in them. Also plays perfectly in my computer's DVD player/burner using Windows Media Player v10. I tried burning to Memorex +RW single-layer single-sided disks at 6, 7, & 8Mbps project settings but got the exact same result every time.
Encore CS3 crashes fairly often during authoring, particularly during imports, and when I go to edit things like calling up a timeline in the timeline panel, dragging footage into an existing timeline, or changing button links in a menu etc.. I have also experienced seemingly random hangs even more often, probably 5 or 6 times as often as a crash. Saving the project after every little change I make, then closing and restarting Encore allows me to make progress albeit at a significantly reduced workflow rate. Accessing Photoshop from Encore appears to be working flawlessly so far aside from the slow load times. Encore hangs sometimes during video transcoding, repeat the process and it works ok. If I try to import a menu from the library after importing my footage files, Encore hangs trying to import it either at the 50% mark or the 99% mark (it varies even with the same exact menu selected from the library). If I import the menu first and the footage after, then no problems. Also trying to render motion menus after importing footage causes Encore to hang, render before footage import and everything works ok. Interestingly enough, previewing my project in Encore's monitor or preview panels works perfectly even in High quality mode -- in fact it operates quite smoothly in comparison to other apps I have tried. Although those footage files that had missing audio tracks on import obviously played silently, I have yet to experience a hang or crash during a preview or when scrubbing through a timeline in the monitor panel.
The last problem I've seen is with the project cache files. It doesn't always get rid of cache files when stuff is deleted from the project. I was working on one project and surprisingly ran out of disk space. When I tracked it down I found that there were some two dozen copies of a footage file I had repeatedly imported and deleted from the project still sitting in the cache folder. The file was an avi about 2GB so it was taking up some 40 GB of disk space for stuff that was no longer in the project. I tried shutting down Encore and manually deleting all the cache files, and that worked for most of them, but there was one 2GB file that kept reappearing in the cache folder even though it was no longer in the project. The XML file in the cache folder still had references to it in there so I can only assume that was the reason it kept showing up. I eventually had to delete and totally recreate the project from scratch to regain my lost disk space. This included having to sit thru a 6 hour long transcoding session which pissed me off to no end.
Encore CS3 appears on the surface to be a very powerful, feature rich, and approachable app with a simple easy to use interface, but it is awfully bugged in just about every area I have explored and still needs lots and lots of work for it to be really useful. Frankly for me it is pretty damn annoying that I have invested so much money in this suite only to find several of the apps in it (Encore & Premiere in particular) behaving this poorly. In my opinion every single app in the suite exhibits lousy performance whenever you must do anything at all involving the disk from the time you click to start it up until the time you click to close it down. Several of them are just as seriously bugged as Encore too, and being a long time Photoshop v5.5 user I expected much more from Adobe. Even Photoshop is two or three times as slow now (e.g. it takes about 20-30 seconds to simply create an empty 500x500 pixel image file and almost a full minute to load a 30x60 pixel single-layer gif). So far I have attempted to create 6 DVDs using Encore and after 3 weeks of effort have only succeeded in getting one of them onto a final disk -- and that one is kinda limping to work correctly in my DVD player. Three of those projects became so corrupted while working on them that I had to delete them completely and recreate them from scratch, only to find that I still couldn't get them to completion for one reason or another. Seriously disappointing.

Adobe Premiere CS3 keeps crashing everytime I attempt to export to Encore

Hey folks,
As the title suggests, everytime I try to export my project onto the Adobe Encore CS3 programme it crashes, with the message "sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your project."
Can anyone help at all? My gut feeling tells me that I'm going to have to reinstall everything again but if there's any suggestions to do something other than this it'd be greatly appreciated!
Cheers!

I agree with your gut feeling, especially since all relevant details were left out. Some suggestions

Adobe Encore CS3 resets computer during import

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