Adobe forms issue with signature pads

Hi everyone,
I am new to and just joined this forum as I never had to until this point. I am having some strange issue with adobe forms and using signature pad.
I have a form built using adobe X. I am using Topaz signature pad to have a digital signature in my form. My application (which was built on Progress 4GL) opens up this form using rich text editor. Most of my clients remote login to use the application. Every now and then my clients complain that whenever they click on the signature field on the form to open up the signature pad window, it kicks them out of the whole application. This happens so randomly that they can't predict when it occurs. I logged each and every lines on my code to see if there's any issue with the codes but they all execute fine. And I can't log after the form is open as adobe takes the control and they handle the communication with signaute pad. So far I have checked if there's any memory leakage that would kick me out and it's fine. And I think there's no driver issue as this happens randomly. A client who gets kicked out 1st time if tries the 2nd or 3 rd time following the same steps and same form, can successfully gets the job done.
Have any of you had faced similar issue. If you have any solutions or ideas that would be a great help to me.
Thanks!!
Him

Updates: Just found out that this issue rises only to the clients using Wyse terminals. Has anyone had any issue using Adobe forms and Wyse terminals?

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[svn] 4221: * Fixed issue with signature invalidation.

Revision: 4221
Author: [email protected]
Date: 2008-12-03 06:28:51 -0800 (Wed, 03 Dec 2008)
Log Message:
* Fixed issue with signature invalidation.
tests Passed: checkintests
Needs QA: YES
Needs DOC: NO
Bug fixes: SDK-18242
API Change: NO
Reviewer: Pete F.
Code-level description of changes:
Source.java
Modified isUpdated() to reset the fileTime if it's different from
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[/code]
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Message was edited by: donv (The Ghost)

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