Adobe Illustrator CC: Color Swatches and Default Brushes Don't Start Up When Opening Illustrator

I'm a digital media teacher with 9 lab computers that carry Creative Cloud. When some of my students open Illustrator, all they have available in the swatch panel is black (no hue swatches, no gradients, no patterns)  and they have no brushes loaded. How can I get the standard default settings that my other students have to load?
Thank you!

How do they crete a new document?
When you open something from somewhere, then there are just the swatches whoever left in the document.
When you instead Use File > New and then select a standard document profile, you get the default swatches.
Startup Profiles – A Great tool to Customize your New Documents « Adobe Illustrator blog

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