Adobe Photoshop CS3 Extended freezes on startup under Windows 7 Ultimate 64-bit - No splash screen

I installed my licensed copy of Adobe Photoshop CS3 Extended today as part of my install a bunch of software after a reinstall of Windows (due to viruses).  I did a completely fresh install of Windows 7 Ultimate 64-bit.  I've used Photoshop CS3 Extended for quite a while now so I know what to expect on startup but it was previously installed under Windows XP Professional (32-bit). Figured I would give Windows 7 a chance this time around.
Google searches aren't turning up anything.  When I attempt to start the application, I get a window with the title "Adobe Photoshop CS3" (no "Extended" - I seem to recall the title changes later) and the toolbar appears.  However, no splash screen appears and no Product Activation wizard appears - the application simply freezes on an empty frame and a toolbar.  I've tried running Photoshop as Administrator (right-click, "Run As Administrator"), but nothing changed there.  I tried uninstalling and reinstalling.  I tried upgrading to CS3 10.0.1.  Nothing works.  The application simply freezes before it gets anywhere.
I tried calling Adobe Support since this technically falls under installation issues but their phone support systems are down today.  Go figure.
Edit:  I hooked into Photoshop with the Visual Studio debugger and every single thread is executing some variation of WaitForSingleObject() or WaitForMultipleObjects().  The main thread is "executing" somewhere in AdobeLM_libFNP.dll (at address 09619d81 - if I had debugging symbols for CS3, I could provide a function).  There are nine threads "running" at the point the freeze occurs - but all of them are technically suspended due to the functions they are executing - and one thread is in a suspended state.

Log Name:      Application
Source:        Application Hang
Date:          7/17/2010 6:16:25 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
The program Photoshop.exe version 10.0.1.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: d0c
Start Time: 01cb2616be79e36f
Termination Time: 2
Application Path: C:\Program Files (x86)\Adobe\Adobe Photoshop CS3\Photoshop.exe
Report Id: 06f5fbff-920a-11df-9d69-001fd023417e
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-07-18T01:16:25.000000000Z" />
    <EventRecordID>1615</EventRecordID>
    <Channel>Application</Channel>
    <Security />
  </System>
  <EventData>
    <Data>Photoshop.exe</Data>
    <Data>10.0.1.0</Data>
    <Data>d0c</Data>
    <Data>01cb2616be79e36f</Data>
    <Data>2</Data>
    <Data>C:\Program Files (x86)\Adobe\Adobe Photoshop CS3\Photoshop.exe</Data>
    <Data>06f5fbff-920a-11df-9d69-001fd023417e</Data>
    <Binary>430072006F00730073002D0074006800720065006100640000000000</Binary>
  </EventData>
</Event>
And, according to the Event Viewer, the "Binary" data translates to a zero-terminated Unicode string of "Cross-thread".
My Visual Studio analysis was far more informative.  All threads are hung inside of WaitForSingleObject() and WaitForMultipleObjects() calls and the DLL in question appears to be FlexNet-related.  I did forget to mention that I also even manually started the FlexNet service in case, for some strange reason, Photoshop was waiting for it to start.  That also did not work.
(And there is nothing in the Action Center control panel either despite the message saying there might be more information there.)
Edit:  The timestamp above might be a little odd-looking.  I didn't originally see anything in Event Viewer until I clicked the first button to send an Error Report.  Mostly I just skipped that part of killing a process.

Similar Messages

  • Photoshop CS3 Extended freezes on startup - Windows 7

    Hello,
    Recently Photoshop CS3 Extended freezes when I launch it on my Windows 7 (64 bit) computer. The splash screen appears but then it just stops working (usually on initializing Tools). It then asks to exit or search for help.
    I have read several things so far. To fix it I tried:
    - disabling the TWAIN plugin
    - resetting all tools
    - deleting the Photoshop preferences file.
    - deleting my printer from the control panel (some others said printer drivers could cause it)
    But all of these did not help. Please let me know how I could fix this. It is not nice having a deadline and not being able to guarantee Photoshop will work.

    Thank you for your replys!
    @Mylenium: I have not recently changed the graphics driver, anyway, this post will contain some more detailed information.
    Since the system does not hang (it is only PS) I could take a screenshot of it:
    And yeah, the message from the event log was very helpful indeed, I should have looked it up earlier ^^;
    Photoshop.exe
    10.0.1.0
    470fd6cb
    Wacom_Tablet.dll_unloaded
    0.0.0.0
    4f4d3c46
    c0000005
    705854ed
    1058
    01cd2a13747404a4
    C:\Program Files (x86)\Adobe\Adobe Photoshop CS3\Photoshop.exe
    Wacom_Tablet.dll
    b7cb5b9b-9606-11e1-95e9-001e8c1fad2b
    I have been using Photoshop CS3 Extended on this Windows 7 computer for about a year or so. It all went fine, but I got a new Wacom tablet (intuos 5 touch) , and I guess that is the problem.

  • Photoshop CS3 has no Print Option under Windows 7 64 bit

    Owing to a severe power problem with my old desktop I have had to buy a new desktop PC, which has Windows 7 64 bit installed. My previous desktop has Windows XP.
    I have successfully installed CS3 and have been able to open and manipulate images but when I come to print anything the Print option(s) are all grayed out! The options I am talking about are:
    Page Setup
    Print
    Print One Copy.
    Has anyone else experienced this?

    Hi John,
    I did nothing out of the ordinary when installing CS3 (that I know of). I don't recall being presented with options that gave me cause for concern.
    This problem occurs when I run CS3 ordinarily and also when I right click and run it as an Administrator.
    I'm a little wary about installing an emulator on top of my 'nice clean installation'. I guess I'll have to bite the bullet though. I'll definitley follow through on your link to the MS XP emulator.
    Thanks.

  • Adobe Photoshop CS3 Extended Activation Problem

    Hi all, hoping someone can help me.
    I have a legitimate hard copy of Adobe Photoshop CS3 Extended which was only recently taken out of its sealed package.
    On installing and trying to activate I get an error. Now i am left with a window telling me "Registration Unsuccessful"
    Any ideas how i can go about solving this? I legally own this copy and I need to use it and can't do with it deactivating.
    Thanks in advance for any help given. It's very much appreciated!

    Mordynak I am sorry but I find no software titles registered under the Adobe ID/e-mail address you used to post to this forum.  From this discussion it sounds like you have already utilized the process listed in Find your serial number quickly.
    Please contact our support team directly at Contact Customer Care.  If this link still fails then I would recommend utilizing a different web browser as the current add-ons, security settings, add-ons may be preventing a chat session from being made available to you. 
    If you continue to face difficulties then please update this discussion.

  • Adobe Photoshop CS3 Extend Error

    I had to re install Adobe Photoshop CS3 Extend but now every time I try to start it, it errors out withe the following:
    "Could not load the user measurement data point presets file because the file name was not valid."
    and "Could not load the user measurement scale presets file because the file name was not valid."
    Any assistance would be appreciated. Thanks!

    (no reinstalling doesn't reset the preferences...) :)

  • Adobe Photoshop CS3 Extended Trial

    Hi guys, I've recently downloaded Adobe Photoshop CS3 Extended. When I select the trial period for 30 days instead of buying the product, it says that Adobe cannot continue and it's having trouble loading the trial. I reinstalled it and restarted my computer, like it said, and nothing worked. Please help, I cannot afford Adobe Photoshop CS3 Extended right now, and I do not support piracy at all.

    I've tried to install the program from a different directory, I think my windows installer is crashing every time i try to install it, maybe I find a working hotfix for it.
    I followed these steps when i tried to install ps:
    http://666kb.com/i/b1qwvm0mq1zs8iekm.jpg
    First I downloaded it to C:~~/Downloads (1.)
    Then I extracted this file to C:~/Desktop (2.)
    Afterwards I got these files (3.)
    After clicking on setup.exe this window (4.) appears and disappears right after
    Danke für die bisherige Hilfe
    aus der Alpenrepublik
    Fabs
    /edit:
    To unregister and register the msi hasn't solve my problem.
    Now I am trying to run the sfc /scannow command.

  • Adobe Photoshop CS3 Extended installed but not working

    Adobe Photoshop CS3 Extended was added to my computer when I bought it in Thailand.
    Now (I am no longer in Thailand) I want to use it but I can't seem to open/do anything.
    Even when asking for help with the 'Help' button it states that "There was an error in initializing the Adobe Help application. You may need to re-install the applicaiton and the Help componen".
    How do I do this? Or am I missing something?
    Thanks in advance for the help!
    Eline

    Haha... I like the honesty!
    I was in bad need for a computer and went to one of those fancy, big shopping malls recommended to me by a couple of friends. I didn't even know I had Adobe Photoshop until today. I am not sure I really got screwed or things just work differently. The computer is a little strange... (I can write in Thai สกร่ฟส กส่ฟกส า่ฟส ่ if I would like to) but so far it's ben okay.
    Anyways, what would you suggest I do Mylenium?

  • Adobe Photoshop CS3 Extended on Windows XP Professional

    Topic: Selecting
    I have been using Photoshop Elements 4 until I just purchased Photoshop CS3 Extended. In Photoshop Elements 4 there is a selection brush, enabling you to make pixel by pixel selection (if desired). There seems to be NO counterpart in CS3 - - which seems impossible for so powerful a program. In that most of my work involves selecting very precise points of 1 or 2 pixels, how can this be done?
    Please help.
    Thank you

    Dave Milbut:
    Thanks so much for responding . . but, unfortunately does NOT work again! I did exactly as you suggested in that I made a selection fir so that I could get a quick mask. When I double-clicked on quick mask in the tools pallet, NO options appear that say "Paint on selections" nor "paint on mask". The options is get are "Color indicates Mask Area or Selected area" and you have to chose one. The only thing you are actually choosing is whether you want the color to appear on the mask you chose or inversely to appear on the remainder of the object. The "black" brush remains the same and does not change.
    If I do not learn how to make minute selections (so that I will be able to act on only tiny tiny areas) I will not be able to use this program after spending a million dollars for it. It looks like Adobe could make something so fundamental (available in Elements) available here.
    Could you help me further . . . PLEASE !
    Thank you.

  • Problem Reading Adobe Photoshop CS3 Extended In Windows

    I have Windows 7 and Photoshop CS3 Extended; can't read .psd file; error says not a supported file type; need to work with layers. When installed, received a Successful message upon installation. A solution to reading .psd files in Windows?

    Thanks to both of you for responding.  The files I am referring to are loaded to my C drive from ADOBE PHOTOSHOP CS3 "CLASSROOM IN A BOOK" tutorial.  On the cover, it says "The official training workbook from Adobe Systems".  I don't know what to do at this point.  I'm ok with Html. Just need photoshop knowledge added and understand usde of .psd files provides a means to work with layering.  Any suggestions?

  • Error "Licensing for this product has stopped working" when starting Adobe Photoshop CS3 Extended- XP Pro AMD; 2GB RAM

    I have exhausted all known options thus far.
    I started the Flexnet Licensing Service and restarted the system but the message continues to come up when lanching PS CS3 extended
    After restarting computer the Flexnet  Licensing Service stops again and goes into Manual mode. This also happens after a few minutes without restarting.
    I also downloaded the Flexnet Licensing Recovery Kit from Adobe Support but the file stops after saying  "please wait for a few moments.. ?"
    I changed the setting as discribed for the Flexnt folder but the message continues to come up when PS Extended CS3 is launced.
    http://kb2.adobe.com/cps/401/kb401528.html
    What else is there to do. Please help me as what I can do so I can continue to use Photoshop CS3 Extended.
    Thank you

    I downloaded the clean Script file and followed the instructions from what the Clean Script read Me file described.  The first step said to deactivate. Although I was not able to deactivate because of my original message, I followed the remaining steps.
    After using the Clean Script and uninstalling Photoshop CS3 Extended and re-installing it I re-booted my computer. I also deleted the CS3 Application data files.
    When I installed PS CS3 Extended the installer does not ask for the serial number on all attemps. I bought a registered copy of PS CS3 Extended. Is there another way to approch this licensing error.
    Thanks.

  • Photoshop CS3 Extended Crash on Startup

    It crashes before it even finished loading. I haven't even gotten the program to work once. Yes, I uninstalled and reinstalled. Still no luck. By the way I have no printer, and I'm using Vista 64.
    This is what it says.
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Photoshop.exe
    Application Version: 10.0.0.0
    Application Timestamp: 4601eae8
    Fault Module Name: dlbktwds.ds
    Fault Module Version: 3.107.0.0
    Fault Module Timestamp: 45df4d5a
    Exception Code: c0000005
    Exception Offset: 00004da2
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    Hey Guys I recently just installed that stupid Dell Printer temporarily to print something once when I stated having the same problem. I have since then removed the printer and uninstalled it. It  is not longer listed as being installed on my computer, is there a chance some of its files remain? I have also been looking for the Twain plug-in but can't seem to find this. Can someone help. I feel like I am so close to getting my Photoshop fixed!
    I had the same problem.  I attempted to uninstall the printer, but it was not listed in programs to uninstall.  So I went to printers and deleted it.  Still, Photoshop would not finish loading.  Stopped when it was Building Twain..."  Once I renamed the "Twain_32" file by placing a twill in front of it so the file name was "~Twain_32" without the quotes of course, Photoshop now loads and works fine.  you should be able to find the Twain_32 file by going to:  C:\Program Files (x86)\Adobe\Adobe Photoshop CS3\Plug-Ins\Import-Export\Twain32

  • Adobe Photoshop Elements 10 & Premiere Elements 10 for Windows 7 64 bit install

    I have Adobe Photoshop Elements 10 & Premiere Elements 10 for Windows & Mac - Full Bundle Version.  It comes with 5 disk, to install on win 7 64 bit you use disk 2, what is disk #4 used for?
      No instuctions found with software and Adobe chat does not know.  Thank you

    It is the content disc for Windows.  You can find additional details at Install Premiere Elements, Photoshop Elements - http://helpx.adobe.com/photoshop-elements/kb/install-premiere-elements-photoshop-elements. html.

  • Adobe Photoshop Elements 10 freezes on startup

    Hi,
    I am having issues with Adobe Photoshop Elements 10, When I first load the software, it asks me if I want to use the "Organize" or the "Edit". When I choose "Edit", it loads the program, but I am unable to click on any options or toolbars as it freezes for around 3 minutes (says not responding) until it eventually kicks in and loads, I am then able to use the software perfectly.
    On startup, is it trying to run updates or talk to Adobe for any reason, and can I turn this off?
    Also, has anyone had the same problem? Help would be appreciated!
    Thanks
    Ian

     
    OK let’s deal with the Editor. The editor saved prefs often get corrupted. You may need to rebuild the editor preferences to resolve any conflicts.
    Hold down the Ctrl+Shift+Alt keys and simultaneously click on the Edit button on the welcome screen. Release the three keys and look behind the welcome screen by closing it. Or hold down the keys whilst double clicking on the desktop icon for PhotoshopElementsEditor.exe
    You should see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?
    Click on Yes
    Wait whilst it rebuilds the preferences.
     

  • Photoshop CS4 extended freezes on startup for up to 10 mins

    Hi,
    When I select Photoshop to start, it has suddenly started taking an inordinate amount of time to start. This has been timed at 10 minutes!
    The blue loading screen appears and it stops at the point where it is reading preferences.
    No other design suite programs are affected.
    If I open an image in Bridge I can access Camera Raw and open Photoshop from the "Open Image" and this tends to be quicker.
    I have tried resetting the preferences. I have tried reinstalling Photoshop, and made sure it is updated fully.
    The only changes that were made were the manual installation of a Plug in (NAPP Watermark Creator 1.0.5).  This would not install correctly via the Extension Manager, I copied a folder to the  Program Files (x86) / Adobe Photoshop CS4 / Plug-ins / Panels / (Watermark folder goes here) and the file WatermarkService.jsx to the C: \ Program Files (x86) \ Common Files \ Adobe \ Startup Scripts CS4\ AdobePhotoshop / (WatermarkServices.jsx file goes here) both in accordance with the instructions from the creator. Both the file and folder were removed from these locations when this issue began.
    Additionally, I had changed the Scratch Disks settings in the Performance Preferences as suggested to not include the boot drive (C: drive)
    and assigned another disk with more than 60GB of free space to this.
    Resetting the Scratch disk setting to the original C: selection and restarting Photoshop makes no difference.
    Once Photoshop does load there are no problems with its usage.
    Any advice would be gratefully received.
    Andy Wallace

    Well just to point out something.
    By noting that it is effecting both the 32 bit and 64 bit version you pretty much verified that its more then just a application plug-in issue.
    See while both are named Photoshop. they are completly seperate applications using completly different dlls, configurations and even plugins. The 64 bit version does not care what you installed into the 32 bit version's plug in folders and by your description you only added the plug in manually to the 32 bit. it does not use them and they likely would not work and would be ignored even if you put them in the 64 bit plug in folder.
    Is there anything you changed that would have effected both 32 bit and 64 bit photoshop?

  • Photoshop CS3 Extended - freezes after few minutes

    Greetings.
    Ive recently decided to give Photoshop CS3 a try. However, i am experiencing urecoverable crashes (Windows freezes, have to restart the pc) when performing various actions. It seems to be happening only when something is going on in/with the document window, or when any modifications are made to the opened image. Using menus and other interface elements doesnt seem to cause any problems. The crashes usually happen a few minutes after the software has loaded.
    Specifications:
    Intel Core2Duo 3,16GHz
    2GB RAM
    GF 8800GTS
    WindowsXP SP2
    All latest drivers

    >i'm not sure what you mean when you say "crashes". is it locking up? ending or what? just photoshop or your whole system?
    As already said, the display freezes and the whole system becomes unresponsive. I can see the mouse and everything that was on screen prior to crash, but i cannot do anything.
    >you mean the whole system is frozen? NOTHING else works?
    Indeed.
    >If you computer is locking up to the point that your mouse does not move then you are simply having hardware issues or driver issues on a low level. It may only happen when using PS, but that is simply because PS is asking something of your system that the other programs don't.
    Then it seems it would be best to ask on nvidia/graphic card specific forums.
    I have also downloaded Photoshop CS2, same thing as with CS3. I am going to try CS1 as well, but im guessing it will be the same. Photoshop 7.0 works without any problems.
    In any case, thank you for your time.

Maybe you are looking for