Adobe please, fix upload/download speed problems!

Adobe please, before all, fix the upload/download speed issues when updating folios from the computer to the servers and from the servers to the Ipad. It has been so terrible lately.
Thx!
al3nai

Or, better yet, focus on developing great software like you've been doing for years and leave the "cloud" stuff to others. I'd feel a lot better about DPS if I knew I could host it all myself.
Thanks,
Chris

Similar Messages

Adobe - Please Fix "Upload To Exchange" Web Pages

Two problems:
1. The upload-to-exchange sequence ends badly when using Firefox on Windows - no problem using IE. This problem has persisted off-and-on for years. I've reported it to Customer Service and as website feedback, a few times now, but still it persists.
2. The only options for Lightroom compatibility are: Lr1 & Lr2. - Please add Lr3. Again, I've reported this via customer service and web feedback but still hasn't been fixed.
Nows the time the time is now to fix these problems!!!!!!
Rob

Tom,
That is good to know!
PS - I didn't realize you've been reading the SDK forum too .
Rob

Hey Verizon / HTC / Google Please fix the caller ID problem, post 2.2 Froyo UPDATE.

Hey Verizon / HTC / Google Please fix the caller ID problem, post 2.2 Froyo UPDATE. This is a major Problem.

I have provided some steps below that may help with the Caller Id issue you are experiencing.
Try completing a soft reset on the device. A soft reset would be powering the device off and pulling out the battery. Once the battery is removed, place it back in and power the device back on.
Dial *228 and send. Once dialed, listen for the recording to prompt you for option 1 and select option 1. The phone should complete its programming within a minute.
Ensure you are using the area-code and 7 digit number format (ex. 9999951212)
Try removing the contact and re-adding it.

RDP traffic and upload/download speeds?

I would monitor your bandwidth at both edge devices.
RDP in my experience is typically more latency sensitive than bandwidth sensitive.
Most Internet providers will push you more bandwidth but that will not help the time it takes the data to get back and fourth.
If you are maxing you connection out in Houston than more bandwidth may be something to consider. Also depending on the cost of the Internet service upgrade.
You may also look into filtering unwanted traffic from the Houston office. Such as Youtube or recently I found a receptionist watching Hulu.

I'm having a difficult time understanding how upload/download speeds factor into RDP session speed. I have a company in Houston that hosts an RDS server that has a remote app that uses a local SQL server to get data from. We have a remote office in Dubai that accesses the RDS server to use this SQL app.
In Houston we have 20/20 fiber. In Dubai they have 100/28 cable. The Dubai office complains about speed. The Houston office is thinking of upgrading to 40/40 connection. Will that help Dubai's user experience?
This topic first appeared in the Spiceworks Community

Adobe: Please fix the spacebar cut in multi-camera editing!!

Dear Adobe,
Please fix the BUG which makes a cut in your multi-camera sequence when you hit the spacebar! This is extremely annoying!!
Thanks!
Former FCP User
- Ryan

(imagine the opening of Thriller with the door creaking open and footsteps...you've awoken a sleeping giant...well, not sleeping, recovering actually)
Hi TacoRye.
Welcome to the club. When I saw this post, my eye twitched, my shoulders tensed up and I was brought back to a time (http://forums.adobe.com/message/4714549#4714549) when hitting stop did things that were wrong...just wrong. But as one who's been shut down and locked out of that topic, I'll kindly say that yes, multicam is a bit more enjoyable and free of that design flaw in Premiere CC. In fact, you'll probably like it for a few more things in CC as it's true that they have implemented several FCP favorites in the recent releases that even old schoolers probably say "hmmm, well now this is useful". I was a convert to CS6 from FCP this time last year and open to new things but that stop/pause issue drove me nuts. But it's fixed now in CC. And although I'm dealing with equally frustrating issues in CC on a daily basis unrelated to multcam, unless you use Warp Stabilizer a lot you probably won't experience them. All new software will have its bugs, etc. and I'm still holding out hope that the upcoming release will fix these issues. I have faith. Lots of exciting new features are coming in the next week or so which is all nice and good, but if the actual issues and bugs are fixed, I for one will be even happier.
Bottom line: I encourage you to update to Premiere CC if you do a lot of multicam. Just be sure to update to at least 7.0.1 (the current version as of this post) because the regular 7.0.0 version has a pretty awful multicam bug unrelated to the CS6 thing.
Enjoy...and don't be scared.
(exit with sound of that guy from Thriller laughing...door shuts)

Upload/Download speed of files using Java

Hey All,
I have created a signed Java applet which, among various other things, allows uploading and downloading of files between the server and client. Both Upload and Download is handled through HTTP. For Upload I create a multi-part POST request to transfer the data to a script on the server which intercepts it. For download I craft a URL to http://myserver.com/filedirectory/file.extension. From that I form a HttpURLConnection and read from the stream to the file system of the client. This applet is only run on an internal network, which currently has 100mbit connection. However, I am noticing upload/download speeds of less than 1MB/s (I believe 100mbit = 12MB/s approx). I am currently using a buffer size of 8kb.
Can anyone think of any ways to increase download speed? Would it help to increase the buffer size, knowing we will always be on a closed network? Here Is my upload code, and my download is similar but in the opposite direction.
int bytesRead = 0;
byte b[] = new byte[BUFFER_SIZE];
BufferedInputStream bufin = new BufferedInputStream(new FileInputStream(f));
while ((bytesRead = bufin.read(b)) != -1) {
        * write output
     out.write(b, 0, bytesRead);
     out.flush();
out.close();
bufin.close();I have not included the rest of the code which creates the POST request because the upload is otherwise working perfectly despite the speed, and I have confined the bottleneck to this part using debug output.
Thanks much

Will removing the flush after every loop somehow decrease accuracy?No.
Ideally, files should be the same exact size on the server as the client after upload has finished.Deferring the flush() can't change that. It just lets you write in larger chunks, which is always good.
Which one is the socket receive buffer?The buffer whose size is set by Socket.setReceiveBufferSize().
Currently the size of BUFFER_SIZE in the example above is set to 8k.That's the application buffer. Good size.

How I resolved my Apple TV download speed problems

I have been experiencing download speed problems with my Apple TV2 for a while. The performance was so bad that I couldn't buy or rent movies from Apple TV, because it would take hours to even start the download. I wasn't sure if the problem was with my ISP (Comcast), the modem, or the wireless router.
I just logged in to my wireless router (Cisco Linksys E300) and changed the following two settings:
Network Mode = Wireless-N Only
Channel Width = 20 Mhz Only
After restarting my Apple TV2, movie streaming is now perfect. It took less than one minute to start the streaming of a recently purchased movie.
I recalled reading some time ago that a Network Mode which allows switching between B, G and N wireless modes can cause problems with streaming. Perhaps each time switching occurs, the Apple TV has to renegotiate with the iTunes Store. I'm not sure that the "Channel Width" setting is necessary or relevant, but since I'm happily streaming again, I don't really care.
I hope that this helps others resolve this problem.

If you have home sharing enabled on the Apple TV and an IOS running on the same network you can use the remote app. Otherwise, you will need to purchase a new remote.

Adobe, please fix these bugs/features in Muse

So, here are a couple of really annoying things/bugs that keep happening in Muse.
(I've been working with the software for about three weeks, latest Muse CC update, on a MBP Retina, OS X 10.9.5, NVIDIA GeForce GT 650M 1024 MB + 16 GB 1600 MHz DDR3)
1. When I try to hit "Preview" and browse my website, the links to other pages than the initial one don't work, and you need to go back to the "Plan" and open each one of them individually, and then hit "Preview" in all of them, in order to be able to browse the entire website without getting blank pages.. Is there any way to come around this, and be able to set Muse to render ALL of the pages before previewing the website?
2. When I try to adjust the sizes of thumbnails in a slideshow, and zoom in on guides, it's IMPOSSIBLE to make them align perfectly to ANYTHING! The thumbnails just keep moving and popping around, and they don't follow the mouse movements at all, they just make rough changes in sizes and are very hard to work with. It doesn't matter if I zoom in 800% for example, things don't move or adjust smoothly at all, like in Illustrator for example.
3. Sometimes, it's impossible to copy a slideshow- it just freezes, even if I click down and select the thumbnail box. It seems like a bug, since the copy function comes back after I quit and restart the software, or just make a new slideshow from scratch and then delete it (seems to re-set something, I don't have a clue). The "copy" button under the "Edit" menu is simply shadowed out.. Why is that? It would be really nice to be able to alt-click-drag-and-drop these things, especially when you try to build a portfolio.. But, this is impossible for me, at the moment- the plus-sign in the green circle pops up, but it just moves the thumbnail section, it doesn't copy it..
4. Is there ANY way to make all slideshow thumbnail sections moveable? Even if they have the option "Free Form Thumbnails" deselected? What if I need to move lots of galleries on the same page, that need to have different form options selected, for visual reasons? At the moment, I can't select all different thumbnail galleries on my page, and move them all at the same time, which is quite irritating..
5. When I click a thumbnail in the middle or at the end of the gallery, there's a fast flash of previous images in the gallery, before the chosen image is shown fullscreen. Is there any way to get rid of this unwanted visual glitch? I just want them all to open like the very first image in the gallery, without any ghosting of previous images.. I have the horizontal swipe effect in these galleries, if that makes any difference..
6. Is there any way to make custom adjustments to thumbnail sizes, inserting a fixed width and height? Or, save a slideshow as a template, to use the same properties in another gallery?
7. Will it ever be possible to have different sizes of thumbnails in the same slideshow? What's the best way to make a gallery in a portfolio with artworks of different aspect ratios?
8. Why is not my embedded Youtube videos included when I export the project like a html-file? There's only a broken link/code in the video area, at the moment.. Will this be a problem later, when I really need to upload it on my server?
9. Is it not possible at all to import svg-files in a slideshow? Why is it possible in external widgets, but not in the built-in slideshow widget? I can place and import svg-files into the page, but not drag or import them to the slideshow itself..
I really like Muse, but I find it very hard and irritating to work with lots of times, so please fix these issues, or tell me how to avoid them, thanks!

A BIG THANK YOU for taking the time to share your thoughts regarding how to improve Muse. I've interspersed comments and clarifications below.
1. When I try to hit "Preview" and browse my website, the links to other pages than the initial one don't work, and you need to go back to the "Plan" and open each one of them individually, and then hit "Preview" in all of them, in order to be able to browse the entire website without getting blank pages.. Is there any way to come around this, and be able to set Muse to render ALL of the pages before previewing the website?
There are multiple ways to preview your work when using Muse.
Preview Mode - When you click the Preview button at the top right to open Preview Mode Muse will generate the HTML, CSS, JavaScript, images and assets for the page in the front Design view (or the Home page, if you're not in Design view) in the Preview tab/window. If you navigate to a different page by following a hyperlink Muse will generate the code for that page and display it. This in-app preview uses the OS browser, so the display uses Safari on the Mac or IE on Windows. Since the code for each page is generated/updated when it's navigated to, navigation to a page for the first time is slow.
Preview Page in Browser - If you select this option the code for the current page is generated and opened in your default browser. If you follow a link to another page, it will fail with a 404 file not found error, since this option only previews a single page. It's fast, but limited to one page.
Preview Site in Browser - If you select this option the code for your entire site will be generated and your home page will be opened in your default browser. You can freely navigate between pages via hyperlinks, since the preview exported the code for all the pages of your site. This option is very convenience for previewing your full site, but is much slower for a multi-page site than Preview Page in Browser.
Publish - If you select this option you can create a free temporary website on Adobe hosting. This is very handy when you want to view your site on multiple devices or have someone else review the site before you Publish or Upload the site to its production hosting location.
2. When I try to adjust the sizes of thumbnails in a slideshow, and zoom in on guides, it's IMPOSSIBLE to make them align perfectly to ANYTHING! The thumbnails just keep moving and popping around, and they don't follow the mouse movements at all, they just make rough changes in sizes and are very hard to work with. It doesn't matter if I zoom in 800% for example, things don't move or adjust smoothly at all, like in Illustrator for example.
The web is pixel based. There are (mostly) no fractional amounts. While you can zoom in, ultimately your output will be aligned (and limited to) whole pixel boundaries.
When working with thumbnails, the ramifications of working in whole pixel based media are magnified. For example, if you're using tiled thumbnails and have an 8 wide layout the total width will have to be a multiple of 8. You can only increase all 8 by whole pixel increments.
3. Sometimes, it's impossible to copy a slideshow- it just freezes, even if I click down and select the thumbnail box. It seems like a bug, since the copy function comes back after I quit and restart the software, or just make a new slideshow from scratch and then delete it (seems to re-set something, I don't have a clue). The "copy" button under the "Edit" menu is simply shadowed out.. Why is that? It would be really nice to be able to alt-click-drag-and-drop these things, especially when you try to build a portfolio.. But, this is impossible for me, at the moment- the plus-sign in the green circle pops up, but it just moves the thumbnail section, it doesn't copy it..
If Muse is truly freezing, we'd need to understand more about the steps involved. What I expect you're encountering is the fact you can copy and paste an entire widget, but you cannot copy and paste the individual parts of a widget. If you select the widget cut and copy are enabled. If you click a second time to select one part of the widget, then cut and copy are disabled. Most the widgets don't support having two parts of the same type (i.e. two next buttons, two sets of thumbnails, etc.) so at least copy and paste can't currently be supported. Those are limitations we'd like to remove, but for now they are the current limitations when working with widgets.
4. Is there ANY way to make all slideshow thumbnail sections moveable? Even if they have the option "Free Form Thumbnails" deselected? What if I need to move lots of galleries on the same page, that need to have different form options selected, for visual reasons? At the moment, I can't select all different thumbnail galleries on my page, and move them all at the same time, which is quite irritating..
I believe you're asking to be able to simultaneously select the thumbnail sets for multiple slideshow widgets? You're correct, that's currently not supported. The selection model is limited to selecting items that are siblings in the Layers panel. You can select two slideshow widgets, but not the parts inside one widget at the same time as the parts inside another.
5. When I click a thumbnail in the middle or at the end of the gallery, there's a fast flash of previous images in the gallery, before the chosen image is shown fullscreen. Is there any way to get rid of this unwanted visual glitch? I just want them all to open like the very first image in the gallery, without any ghosting of previous images.. I have the horizontal swipe effect in these galleries, if that makes any difference..
Noted as a feature request. When the sliding transition was implemented the most common ask was for the current behavior, so that's what's provided. Fade provides a transition between two images without any feedback of the images that were passed over.
6. Is there any way to make custom adjustments to thumbnail sizes, inserting a fixed width and height? Or, save a slideshow as a template, to use the same properties in another gallery?
Given the next question is about setting each thumbnail to be a different size, I'm not sure I understand this question. You can select a thumbnail and enter height and width values in the Transform panel or Control Strip. However, all thumbnails share the same size, so all of them will be updated to the new size. Not sure that answers what you're asking?
[edit: Zak] Regarding the second half of this question, a slideshow (or any other object or collection of objects) can be saved in the Library and used again in later projects.
7. Will it ever be possible to have different sizes of thumbnails in the same slideshow? What's the best way to make a gallery in a portfolio with artworks of different aspect ratios?
When "Scale to Fit" is used for the sizing of the thumbnails, they will appear with the aspect ratio of the original image sized to fit within the thumbnail container box.
8. Why is not my embedded Youtube videos included when I export the project like a html-file? There's only a broken link/code in the video area, at the moment.. Will this be a problem later, when I really need to upload it on my server?
Insufficient information here to be certain, but I suspect you've exported to a local folder and then opened the index.html (or other .html) file in your browser? When open a file directly in your browser "file://" protocol is used. Many/most services such as YouTube won't work on a .html page loaded using "file://" protocol. That's part of why Muse has a built-in mini-web server and the Preview, Preview Page in Browser and Preview Site in Browser features, which server up the .html files using "http://" protocol. Or you can Publish to a free temporary site on Adobe hosting.
9. Is it not possible at all to import svg-files in a slideshow? Why is it possible in external widgets, but not in the built-in slideshow widget? I can place and import svg-files into the page, but not drag or import them to the slideshow itself..
Correct. Support for SVG was recently added for Muse 2014.2. Support for including SVG graphics in slideshows was not part of the initial release.
In the future, while it may seem excessive, it's much more effective to create a new thread for each different issue/concern/topic you wish to discuss. When a thread starts with a large number of different topics it often goes unanswered because no one forum member or Adobe staffer feels qualified to respond to all the questions. Or, if it does get responses, it ends up being impossible to follow the discussion because so many different topics are intermingled. Thanks.

Hub 4 download speed problem

Ongoing for several weeks.
Appear to have steady speed to hub from exchange - approx 4Mb down. Profile is 4Mb.
Using laptop over 2m ethernet cable. Speed from hub to laptop approx 3.5Mb which is reasonable.
At various time during day speed from hub to laptop drops drastically to approx 0.8 or lower. When speed exchange to hub checked it is still 4Mb - that is if speed test still works.
When checking, all wireless devices are switched off e.g. TV / 'phone / iPad etc.
New hub recieved and installed today. No change.
Anybody seen / heard of anything like this ?

john46 wrote:
can you please run the further diagnostics part of the BT speedtest with a wired connectionand post the results
http://speedtest.btwholesale.com/
Best Effort Test: -provides background information.
Download Speed
1.91 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.91 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.39 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.35 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit the FAQ if you are unable to understand the test results.

Please fix direct download (checksum error)

I downloaded acrobat trial twice.
Here are the MD5 of the two files:
AcroPro90_efg.exe 100% 87112d4716ea908761e239045319eef8
AcroPro90_efg (1).exe 100% 87112d4716ea908761e239045319eef8
As you see they are the same.
When installing, the program halts at 30% and gives this error:
The extraction failed for an unknown reason. The program has been closed without installing.
Info ID: 6702.347.203.2.20020
Please send the Info ID to http://www.adobe.com/misc/bugreport.html
Fix the download!

Also, be sure you are logged in as the administrator and have anti-virus disabled. It may be that since you have already tried to install the trial and it failed, you will still be considered as having the trial start at the initial date you tried to install. If that is the case, there is nothing to do other than use the days that are left.
I liked another product that came out several years back. They had a 30 day trial, but only counted the days you worked with the product. Not the case here.

Download speed problems

Hello again, since Friday 10/10/14 my connection speeds have decreased, line seems to be reseting as my Bipac 7800 is showing an increase in download SNR and decrease in the connected speed, my normal speed is aprox 7000, the suprise is that the upload speed is showing an increase with a decrease in the SNR strange?. Attempts to lower the SNR using the Bipac 7800 have failed as the SNR is showing no change. Connected to Abbey wood exchange, simple things like refreshing tv and radio feeds in getiplayer took seconds now take 5-10 minutes.
Regards Paul
Parameters
DSP Firmware Version
A2pB025f.d22k
DMT Status
No Defect
Operational Mode
ADSL2+
Upstream
1011
Downstream
4544
SNR Margin(Upstream)
6.4
SNR Margin(Downstream)
15.1
Line Attenuation(Upstream)
23.8
Line Attenuation(Downstream)
44.0
FAQ
1. Best Effort Test:
Download Speed : 3.99 Mbps
2. Upstream Test:
Upload Speed : 0.87 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information
Solved!
Go to Solution.

Hello again, posting of stats and info after being up and connected for +5 days.
1. Best Effort Test: -provides background information.
Download Speed
4.13 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 4.13 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.01 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.62 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.62Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL Status
Parameters
DSP Firmware Version
A2pB025f.d22k
DMT Status
No Defect
Operational Mode
ADSL2+
Upstream
719
Downstream
4544
SNR Margin(Upstream)
8.1
SNR Margin(Downstream)
15.1
Line Attenuation(Upstream)
23.8
Line Attenuation(Downstream)
44.0
Model Name
BiPAC 7800
Host Name
home.gateway
System Up-Time
5 Day(s) 21 Hour(s)
Current Time
Mon Oct 20 14:18:47 2014
Hardware Version
Annex A
Software Version
1.06h.dt2

Upload/download speed 3G

Hi,
As of a couple of days ago my ipad slowed down substancially when trying to open web sites but eventually they open up, video clips I had been watching without problems a couple of days ago however don't open up any more period, screen stays black and the indicator bar stops as well as if its refusing to download. Have done all the resetting option, deleted some movies cause the memory was pretty full but nothing.
I get an average Download speed of 330 to 700 kbps and 47-50 kbps uploads, since I never tested this before having problems I don't have a point of reference, what up/down load speeds should I expect from my 3G ?
Thanks , and yes I downloaded the latest OP system

Sitting at my desk in downtown I again have 0.07/0.53 download/upload. Visited verizon store last night with performance question and was surprised with 1.3/0.86 connection there. Maybe solution is to have many more verizon stores around?

My download speed - Problem or just this slow?

Well I've always had bad download speeds, guessing because of my area and such, but they seem to have gotten worse lately. My max download speeds used to be around 120kb/sec but now I'm lucky if they even reach 60kb/sec ( not in peak times )
Now I'm not exactly networking savvy, but I did that BT speed test and the results are:
Download speedachieved during the test was - 413 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :1248 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
And this is what's in my gateway about my modem I guess:
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Rate:
1248 kbs
448 kbs
Max Rate:
788 kbs
852 kbs
Noise Margin:
10.0 dB
19.0 dB
Attenuation:
55.8 dB
31.5 dB
Output Power:
16.1 dBm
11.9 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {3840} Vendor: {ALCB} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
788 kbs
Attenuation @ 300kHz:
55.8 dB
Uncanceled Echo:
-10.5 dB
Ok
VCXO Frequency Offset:
23.8 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Excessive Impulse Noise:
0
Ok
Is that around about right? Is there any other information I should disclose? Do I have a problem or am I just unfortunate enough to have these bad download speeds?
Solved!
Go to Solution.

Because you accidently disconnected it, you'll need to remain connected for 3 -5 days (which shouldn't be long now) and allow the profile to rise, I dont think it will rise, but it may just nudge the system and may work...
Alternatively you could contact the mods, and ask for an SNR reset which should give your sync speed a boost and in turn give the system a kick up the backside and tell it to get its ass in gear . You can contact the mods using this link http://bt.custhelp.com/app/contact_email/c/4951 .
Regards Edd
Check your Line
BT Speedtester

Please fix battery and slowdown problems with ios4.3.1(8G4)

similar to the cases other users facing, my iphone4 with ios 4.3.1 consumes 30% of battery overnight with all apps closed. it also became super slow when gaming (other apps closed) and responseless when surfing.
Really bad experiences, please fix them!

skyace wrote:
Really bad experiences, please fix them!
You are posting in a user-to-user help forum. It's not a bug reporting forum or a complaint forum. If you have problems or suggestions for Apple report them at http://www.apple.com/feedback/iphone.html
From what i've seen your experience with 4.3.1 on your phone isn't typical. You should do a clean install of 4.3.1 to see if this clears up your performance problems.

ADOBE PLEASE FIX THIS SOFTWARE

I was considering purchasing this software but it is so buggy I cannot begin to express my frustration. Are we beta testers ? Why can't these issues get resolved. I have had the dreadful 0x0000020 error for 3 different projects now during the past day and no i did not uncheck and check "animate buttons". This is a real pain. The solution is to rebuild the dvd every time? How is this software aimed at professionals wanting to create dvds in a business environment. These constant crashes due to this error are unacceptable. What would I say to a client sitting with me waiting for their project to burn? Sorry I have to redo everything please wait? To say that this is an OS problem and alleviate responsibility is not the right thing. I love the idea that this software works with photoshop, I like how it works when it does but authoring dvds in this buggy environment is REAL FRUSTRATING

I'm also extremely frustrated with Encore. It cost me months of unpaid time. It is definetely the buggiest piece of the CS suite and it didn't get any better through all it's versions.
I have been talking to support many times and I got a sack full of bugs confirmed, some of them major bugs that even corrupt files (some weren't fixed for three or four versions.)
Each software has bugs, but teh main problem in Encore is that it just doesn't handle user or internal errors gracefully. It just crashes or hangs. There is no recovery mode or something similar. I definetley can't recommend it if you have to make a living out of it. The chances that you loose a lot of time and money are very high even if you do everything correctly. You might just edit a menu and Encore crashes and corrupts the file - making you have to redo the whole project from scratch.
After I will have finished my current projects, which are already three months delayed, because of Encore bugs I will finally dump Encore and either spend much more money for professional authoring software or might go for Studio Pro on the MAC that I tried recently and had a much better experience with.
The first problem for us customers is that there is no real competitor for the PC. (On the MAC Studio Pro is by length better in stability and features.) So Adobe has no real need to put more effort into Encore.
The second problem is that software is treated differently than any other product. A car manufacture has to face product liability. A software manufacture does not. It must become cheaper for software manufacture to make better software and not the other way around as it is today. I would recommend a law that requires a software vendor to fix reported bugs (behaviour that differs from the specs in the manual) for free in a certain time frame (e.g. 6 weeks) or the customer can deduct a certain amount from the purchased price. If a advertised piece of a programm is not working you should not pay for it. Period. This would make it cheaper for the vendor to develop better software right away. Nowadays all major software vendors use the 5% rule. If a bug is not reported by more than 5% of the user base it won't be fixed. It doesn't matter if the bug is serious or you can't use a feature. (I never forget the nught shifts because Encore corrupted projects when you tried to enter subtitles manually). Nowadays a bug might be fixed in the next version, which the customer has to pay again, even he paid already for a version that should have done it correctly.
Some people say that software becomes so expensive that you can't afford it anymore. I don't think so. Anyway it think it would be better to knwo what you are getting into it and get a piece of software for a couple of hundred dollars and then loose a couple of thousands, because it doesn't work.
I really can understand the frustration of many users that pay real money for Encore and then don't get the value for their money that has been advertised and they expect.

Adobe please, fix upload/download speed problems!

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