ADobe Pro 7 Problems

Im having issues with one users install of Pro 7.
First off when they open some (not all) PDF it will sometimes chaneg the font on the file and makes it  unreadable.
I started by checking for updates. It found one, i ran it, rebooted, and checked for updates again. the same one shows up almost like the install didnt work. So i manually downloaded it and ran it that way and i got the same thinsg. PLease help.

The font issue may be that the font was not embedded in the PDF and AA7 is just looking for the best fit to the font. If it is an early version of AA7, then you may have a font issue. I think it was AA7 that had 4 fonts that were a problem. Those 4 fonts could be removed and the problem would go away. I had a PDF of a conference proceeding where all the titles showed in Greek due to the problem. They were fine with AA6. I deleted the 4 fonts for AA7 and the problem went away. The updates for AA7 may resolve this issue, I am not sure.

Similar Messages

  • Printing Problems with Adobe Pro 9.5.5

    I have started having a problem printing PDF files from adobe pro 9.5.5. Now every time I try to print to any of my printers, adobe opens the standard print dialog window, but instead of printing to the printer, it wants to write a *.pm file as if I have asked to print to file. When the problem started I was at version 9.4.4. I have since updated to version 9.5.5 without any correction to the printer problem. I have adobe reader version 11 and I can print the file from it without a problem. What gives?

    I assume that in both cases you are talking about Reader and not Acrobat. This is the Acrobat forum. The link to the Reader forum is at the top of this forum. There is no program called Adobe, only the company name.
    If I had a clue, I would make a suggestion, but I don't. It may be something that Reader users have run into. A few here have AA9 and might respond if they have had problems, but I have not heard of any such problems.

  • URGENT! Problem with reviewing in adobe pro 8.

    Hi,
    I have a problem with reviewing in adobe professional 8.
    I map network drive and configure adobe pro 8 for reviewing, but when I restart the computer, the network drive appear in "My computer" but not in adobe professional 8, and everyday i reconfigure the adobe pro 8 for reviewing...
    Any sugestion for solve this problem?
    Thanks.

    What Adobe product is it?
    This is the Adobe Reader forum, please go to http://forums.adobe.com/index.jspa and find the right forum to post your question.

  • When I start adobe Pro Extended it tells me my serial number is not valid. We purchased this number back in 2009 and never had a problem till now.

    When I start adobe Pro Extended it tells me my serial number is not valid. We purchased this number back in 2009 and never had a problem till now.

    Hi Jeff ,
    Please provide me the following information so that I can see what best can be done to get your issue fixed.
    Are you using Acrobat 9 extended ?
    How did you purchase your software ?Is it through some outside vendor or through Adobe?
    In case you have purchased it from some outside vendor ,would recommend you to get in touch with them .
    However ,referring the following link you can cross verify the serial number you are entering .
    https://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Regards
    Sukrit Dhingra

  • Problem with Adobe Pro and Reader on terminal server

    Hi,
    We have have a Terminal Server environment with Adobe Pro and Reader. We have security for Adobe Pro, so only certain user has access to Adobe Pro and all users has access to Adobe Reader.
    Some users receive many email with pdf's attachments in Outlook and need to print these attachments. They use the Outlook function to print email and attachment automatically. The users who has access to Adobe Pro can print attachment automatically with no problem.
    The problem is user who only have access to Adobe Reader. The user can't print attachment automatically with the email, only the email is printed. But, they can open attachment and print with Adobe Reader. But, it's impossible to open each attachment because there are so many.
    Thanks for your help.
    Jonathan

    Hi,
    So if I understand correctly,
    1. You have installed Acrobat Pro & Reader on a Terminal server.
    2. You have created a security group in your Active Directory Users & Computers for users having access to Acrobat
    3. You have set permissions on C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe and C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe on the terminal server and provided access only to the security group created above.
    4. Users are accessing the Terminal server through RDWeb or connecting remotely through MSTSC (RDP) or using a .RDP file
    5. Users get emails with PDF attachments and print the mail directly without opening the PDF in Reader.
    Users check the box to print the attachments with the mail (see snapshot below):
    Some questions:
    1. What is the OS and platform (x86 or x64) of the terminal server?
    2. What are the versions of Acrobat & Reader on the terminal server?
    Thanks,
    Vinod

  • Problem while Installing adobe pro X

    we have purchased adobe CS6 full version at biotech park, lucknow. and facing some problem while installing adobe pro X component out of all the given component. kindly help me on this..

    What system? What is the exact error? Provide more info and the install error summary.
    Mylenium

  • Printing problem Adobe Pro X from Excel 2003

    I produce a number of reports each month using Excel 2003 and printing/converting them to PDF documents.  All were nicely formatted and printed perfectly and reliably using Adobe 5.0 (ancient I know).  I recently upgraded to Adobe Pro X.  Now what once printed nicley only prints part of a page - about the right 1/3 is not showing.  Even when selecting "fit to 1 page wide and 1 page tall" in excel page setup doesn't fix the problem.  Changing the BINDING setting in Adobe doesn't fix the problem either.  Previously I selected Adobe Writer from my printer listing which I understand has been discontinued.  Now my only option is Adobe PDF.  Any suggestions?

    Interesting. My approach would
    1. Try on a different system if available. If still bad...
    2. Try to create a simple test application with CreateDC and StartDoc, and really nothing else not absolutely needed.
    Test that.  If it is good, look for other problems in your application (e.g. memory overwrite).
    If your little example is still bad, post it here and other people can try and compare your results.

  • I am trying to download Adobe Pro and I keep getting "Reliable Source Serving Corrupt Data" need and answer to this problem. Thank you!

    I am trying to download Adobe Pro and I keep getting "Reliable Source Serving Corrupt Data" need and answer to this problem. Thank you!

    Hi David,
    Please see this forum thread: "Not Enough Storage Space" error - Acrobat 9 Pro
    While it addresses an earlier version of Acrobat, the troubleshooting tips in it should help in your case as well.
    Best,
    Sara

  • I have a new computer and I would like to transfer the adobe pro to new computer.  Problem is I do not have the install CD anymore..

    I have a new computer and I would like to transfer the adobe pro to new computer.  Problem is I do not have the install CD anymore..

    Hi Matt,
    Here is info on downloading Adobe applications: Help | Download, install, update, or uninstall apps
    Does that help?
    Thanks,
    Kevin

  • Adobe Pro 9 Printing Problems

    I am using Vista Business, and Adobe Pro 9. Many times, when I try to print to PDF (usually lots of graphics) I get the following error message:
    Unable to find "PDF Resource" files
    C:\Users\UserK\Appdata\Roaming\Adobe\AdobePDF\Settings\%@![email protected]
    Do you want to run the installer in repair mode?
    I have selected yes many times, have gone through the re-installation process, but next time I try to print to PDF with and the source document has lots of graphics, I get the same error message and can't print.
    Any ideas?

    Could you please send me the link? Thank you
    Patty Smail, President
    Shelter Structures, Inc
    3725 SE Ocean Blvd, Suite 200
    Stuart, FL  34996
    772-287-9294
    800-330-9294
    c 631-793-4875
    http://www.ShelterStructures.com

  • I recently retired and stopped my subscription to Adobe Pro.  Now I cannot open a pdf document as an attachment in an email.  Can you please advise as to how to correct this problem?

    I recently retired and stopped my subscription toe Adobe Pro.  Now I cannot open a pdf attachment in an email with Adobe Reader.  How can I solve this issue?

    OK. Then the next thing to try is to right-click a PDF file, select Open With, Choose Default Program, then select Reader from the list and tick the "Always use this application..." box, and click OK.

  • How to install Adobe Pro through GPO?

    I currently install several pieces of software for our users through Group Policy, and would like to do the same with Adobe Pro for specific computers.  I created a AD group that has the machines I want Adobe installed.  I have the install files, and our license key, and ran msiexec /a AcroPro.msi and picked a folder to store the install too.
    But when I boot up one of these machines, it "seems" like it goes through the process, but when I log in, I don't see any evidence that Acrobat Pro has been installed.
    I've noticed that if I run the MSI manually it asks me which program should be default, Reader or Pro...... is this causing a problem when installing through the GPO?
    What's the best way to proceed with this?????  I went through the procedures listed http://www.adobe.com/devnet/acrobat/pdfs/gpo_ad_9.pdf but am still having problems.....
    Thanks.

    The cause of problem is something else.
    If you have reader installed on your machine and then if you deploy Acrobat via GPO then Acrobat would get installed and also become the default application for viewing PDF files.
    How are you specifying the serial number while deploying via GPO?

  • Adobe Pro 9.0 crashes on menu button clicks in Citrix

    This bug is occuring while using Adobe Acrobat Professional 9.0 using Citrix MetaFrame Presentation server as a remote application. I have already posted this on the Citrix forums, but it might be worth a shot posting here to see if anyone can help.
    This may sound like an oddball problem, and it is, but Adobe Acrobat 9.0  crashes whenever you click on any of the quick menu options. We have  found a few ways around this issue, but some of the features eventually
    bring you to a command that as soon as you click on it, the program crashes.
    There is no error message, the program just disappears. I am able  to run Adobe Pro just fine on the console, with all of the buttons  working normally. But when accessed through the MetaFrame Presentation Server, it seems like the connection isn't functioning at 100%. Sometimes even right-clicking on a certain box will close the program.
    One specific example, (the reason I can no longer dodge the problem) is the "Combine PDFs" feature. Obviously, clicking the "Combine" menu button will crash the program. But the same action is accessible  through the file menu. However once you have that command open, the  "Add File" button is the only way to select which files you wish to  combine, and this button crashes the program. Now that I have no choice  being that there is a feature our users need but cannot use, I am  posting this question because my need is dire.
    I have done many hours of research on this issue, and haven't had any luck. I've already tried completely uninstalling and reinstalling Adobe Pro, making sure it has the latest updates, etc. Any help with this issue would be greatly appreciated. Thanks in advance,

    frstrsystemI make a fix, here it is:
    1) I launch acropro 9 on the server, I go to the view->toolbars->tasks menu to  the "tasks" toolbar (which cause the crash).
    2) on the server, run regedit and go to current user\software\adobe\adobe acrobat\9.0 and export this hive on a file like acrobat9_user.reg
    3) create a acro9pro.cmd file with
    regedit /S n:\scripts\acrobat9pro_user.reg
    @start "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\" Acrobat.exe
    save this file on the server
    publish your app and call the CMD instead of the acrobat file
    trick; you can map drive into the cmd so that user can access network shares and not only the server on.

  • Shared review not working for me in Adobe Pro 9

    Suddenly, I'm not able to do shared reviews in Adobe Pro 9.5.5 on my Mac, OSX. I have been doing shared reviews successfully for the last several months. I deleted some preferences files recently and may have accidentally deleted an important Adobe preference file, but I'm not sure, and am not sure if this has to do with my current problem. Now I download shared review files that are emailed to me, open them in Acrobat, and nothing happens--no indication that this is a shared review file. My colleagues don't have any problems with the same files, and I am connected to the server we use. I can participate in a shared review with the same files if I open them in Adobe Reader XI.
    Any ideas? Thanks! 

    I've been having the exact same problem today and yesterday, and I've been doing shared reviews for years. I am definitely logged in, I've checked every setting that I can think of, rebooted my computer, logged in and out and in and out, still nothing. Adobe: Did you guys make some changes? Everyone where I work has definitely noticed the occasional Acrobat server hiccups, but this time, my problem is exactly as described above: My colleagues on the shared review are able to see the shared review, but mine just comes up as any other pdf file. Adobe: Can you shed some light onto what's going on? It's frustrating!!

  • I have Adobe Pro 9 and I can't insert pages into a PDF created by Adobe Pro 8

    I've looked at the other discussions about not being able to insert pages into a PDF, and tried all the suggestions, but to no avail. I think the problem is that the original PDF was created in Adobe 8, and I have Adobe 9. When I open the PDF in Adobe Pro 9, the security screen says that editing is not allowed, and the screen is greyed out so that I can't change the settings. When I open the same PDF in Adobe Pro 8, the security screen says "No Security". 
    I also checked the "Documents" screen in Edit -> Preferences, and changing the "View Documents in PDF/A" to Never doesn't help.
    Does anyone have any suggestions?

    That would be a question for Adobe support. Firefox does advise users when their Acrobat plugin is out of date, but the actual update is done by Adobe.

  • Adobe Pro XI Install bringing up old DC trial version

    i have an expired adobe DC trial. I didn't want to renew and I bought Adobe Pro XI on Amazon, downloaded and installed it. When I try to open Pro it brings up a DC and says my trial has expired. I uninstalled DC (I think) and repeated the purchased download and install of the version I purchased but have the same problem. How do I use the Adobe Pro XI I purchased from Amazon?

    Hi Jason ,
    Could you please explain how does it hamper your work ?You must be getting a notification for expiration of DC or does that stops you from using Acrobat XI as well?
    If so please give us the details of the issue .
    And as you have purchased it from a vendor and not Adobe ,would request you to get in touch with them as well .
    What you can do is try uninstalling it once and then re install it and see if that fixes the issue .Refer the following link and see if that helps you out .
    https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
    Regards
    Sukrit Dhingra

Maybe you are looking for